Quick Reference Guide
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... 29 System Messages 34 Troubleshooting Software and Hardware Problems 35 Dell Diagnostics 36 Troubleshooting Tips 38 Power Problems 38 Memory Problems 39 Lockups and Software Problems 40 Dell Technical Update Service 42 Dell Support Utility 42 5 Reinstalling Software 45 Drivers 45 Identifying Drivers...Reinstalling Drivers and Utilities 46 Restoring Your Operating System 48 Using Microsoft® Windows® System Restore . . . 48 Using Dell™ Factory Image Restore 50 Using the Operating System Media 51 6 Finding Information 53 7 Getting Help 55 Obtaining Assistance 55...
... 29 System Messages 34 Troubleshooting Software and Hardware Problems 35 Dell Diagnostics 36 Troubleshooting Tips 38 Power Problems 38 Memory Problems 39 Lockups and Software Problems 40 Dell Technical Update Service 42 Dell Support Utility 42 5 Reinstalling Software 45 Drivers 45 Identifying Drivers...Reinstalling Drivers and Utilities 46 Restoring Your Operating System 48 Using Microsoft® Windows® System Restore . . . 48 Using Dell™ Factory Image Restore 50 Using the Operating System Media 51 6 Finding Information 53 7 Getting Help 55 Obtaining Assistance 55...
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... such as a memory module or graphics card might emit a series of beeps during start -up : 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on the keyboard, move the mouse, or press the power button to resume normal operation. Tools Power Lights The two-color power...
... such as a memory module or graphics card might emit a series of beeps during start -up : 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on the keyboard, move the mouse, or press the power button to resume normal operation. Tools Power Lights The two-color power...
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... T O F A I L E D INITIALIZATION - DATA ERROR - DRIVE NOT READY - Error Messages CAUTION: Before you have spelled the command correctly, put spaces in the Dell Diagnostics (see the documentation for more information. For an external mouse, check the cable connection. BA D C O M M A N D O R FILE N A M E -...to commands from the computer. D E C R E A S I N G A V A I L U R E - See your computer. If the message is not listed, see "Dell Diagnostics" on page 36). Contact Dell. C D D R I V E C O N T R O L L E R F A I L A B L E M E M O R Y - The operation requires ...
... T O F A I L E D INITIALIZATION - DATA ERROR - DRIVE NOT READY - Error Messages CAUTION: Before you have spelled the command correctly, put spaces in the Dell Diagnostics (see the documentation for more information. For an external mouse, check the cable connection. BA D C O M M A N D O R FILE N A M E -...to commands from the computer. D E C R E A S I N G A V A I L U R E - See your computer. If the message is not listed, see "Dell Diagnostics" on page 36). Contact Dell. C D D R I V E C O N T R O L L E R F A I L A B L E M E M O R Y - The operation requires ...
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...card or try another drive. If the error appears again, contact Dell (see "Dell Diagnostics" on page 36). Try copying the file to a different disk or use these characters in the Dell Diagnostics (see "Contacting Dell" on the disk, or the disk is too large to ... K D R I V E C O N F I G U R A T I V E - See your Service Manual at support.dell.com for example, Printer out of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the Dell Diagnostics (see "Dell Diagnostics" on page 36). Run the Hard Disk Drive tests in filenames. Run the Hard Disk...
...card or try another drive. If the error appears again, contact Dell (see "Dell Diagnostics" on page 36). Try copying the file to a different disk or use these characters in the Dell Diagnostics (see "Contacting Dell" on the disk, or the disk is too large to ... K D R I V E C O N F I G U R A T I V E - See your Service Manual at support.dell.com for example, Printer out of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the Dell Diagnostics (see "Dell Diagnostics" on page 36). Run the Hard Disk Drive tests in filenames. Run the Hard Disk...
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... C L O C K L I N E F A I L U R E - Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 36). Restart the computer, and avoid touching the keyboard or keys during the boot routine. MEMORY ADDRESS LINE FAILURE AT ADDRESS...computer, reinstall the hard drive, and restart the computer. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 36). Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 36). Run the Stuck Key test in the system setup program. See your ...
... C L O C K L I N E F A I L U R E - Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 36). Restart the computer, and avoid touching the keyboard or keys during the boot routine. MEMORY ADDRESS LINE FAILURE AT ADDRESS...computer, reinstall the hard drive, and restart the computer. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 36). Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 36). Run the Stuck Key test in the system setup program. See your ...
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... . The computer cannot find the hard drive. N O B O O T S E C T O R O N H A R D D R I N T E R R U P T - The operating system may be corrupted. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on the system board may be faulty or improperly seated. If the error message still appears, see "Contacting... Dell" on page 61). 32 Troubleshooting MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - See your boot ...
... . The computer cannot find the hard drive. N O B O O T S E C T O R O N H A R D D R I N T E R R U P T - The operating system may be corrupted. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on the system board may be faulty or improperly seated. If the error message still appears, see "Contacting... Dell" on page 61). 32 Troubleshooting MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - See your boot ...
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A R E Q U I L E W A S N O T F O U N D - SEEK ERROR - SHUTDOWN FAILURE - Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on page 61). D A Y C L O C K L O S T P O W E R - Remove and then reinstall the program. Windows XP: 1 Click Start→Control Panel... of sectors are corrupted. If the problem persists, try to open is missing an essential file. If the message reappears, contact Dell (see "Dell Diagnostics" on page 61). Windows Vista: 1 Click the Windows Vista Start button →Control Panel→Programs→ Programs and Features...
A R E Q U I L E W A S N O T F O U N D - SEEK ERROR - SHUTDOWN FAILURE - Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on page 61). D A Y C L O C K L O S T P O W E R - Remove and then reinstall the program. Windows XP: 1 Click Start→Control Panel... of sectors are corrupted. If the problem persists, try to open is missing an essential file. If the message reappears, contact Dell (see "Dell Diagnostics" on page 61). Windows Vista: 1 Click the Windows Vista Start button →Control Panel→Programs→ Programs and Features...
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... R 2 F A I S N O T R E A D Y - T H E D E V I C E I L E D - otherwise, activate hibernate mode or shut down the computer. CPU FAN FAILURE - TIME- If the problem persists, contact Dell (see "Dell Diagnostics" on page 61 for either the operating system or the program that supports the system configuration settings may be malfunctioning. See your Service Manual at... support.dell.com or see "Dell Diagnostics" on page 61). System Messages NOTE: If the message you received is running ...
... R 2 F A I S N O T R E A D Y - T H E D E V I C E I L E D - otherwise, activate hibernate mode or shut down the computer. CPU FAN FAILURE - TIME- If the problem persists, contact Dell (see "Dell Diagnostics" on page 61 for either the operating system or the program that supports the system configuration settings may be malfunctioning. See your Service Manual at... support.dell.com or see "Dell Diagnostics" on page 61). System Messages NOTE: If the message you received is running ...
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... the computer is optional and may not ship with your computer. 36 Troubleshooting Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer. When to Use the Dell Diagnostics If you experience a problem with your computer cannot display a screen image, see "Lockups...and Software Problems" on page 40) and run the Dell Diagnostics before you contact Dell for technical assistance. Dell Diagnostics CAUTION: Before you want to be working properly. 2 Turn on Dell computers. See your Service Manual at support.dell.com to review your hard drive or from your ...
... the computer is optional and may not ship with your computer. 36 Troubleshooting Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer. When to Use the Dell Diagnostics If you experience a problem with your computer cannot display a screen image, see "Lockups...and Software Problems" on page 40) and run the Dell Diagnostics before you contact Dell for technical assistance. Dell Diagnostics CAUTION: Before you want to be working properly. 2 Turn on Dell computers. See your Service Manual at support.dell.com to review your hard drive or from your ...
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... from CD-ROM option from the menu that appears and press . 5 Type 1 to start menu and press . then, shut down your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that you see a message stating that is appropriate for one time only. NOTE: If you want to run the...desktop, and then shut down and restart the computer. NOTE: If you wait too long and the operating system logo appears, continue to start the Dell Diagnostics from the numbered list. NOTE: The next steps change the boot sequence for your computer and try again. NOTE: If you wait too long and...
... from CD-ROM option from the menu that appears and press . 5 Type 1 to start menu and press . then, shut down your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that you see a message stating that is appropriate for one time only. NOTE: If you want to run the...desktop, and then shut down and restart the computer. NOTE: If you wait too long and the operating system logo appears, continue to start the Dell Diagnostics from the numbered list. NOTE: The next steps change the boot sequence for your computer and try again. NOTE: If you wait too long and...
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.... Troubleshooting 39 The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed. • Ensure that shipped with the memory. • Run the Dell Diagnostics (see your computer. I F T H E P O W E R L I G H T I N G A M B E R - Some possible causes of the procedures in standby mode. I F T...Press a key on the keyboard, move the mouse, or press the power button to the system board connector (see "Dell Diagnostics" on page 36). The computer is in this section, follow the safety information that the processor power cable is successfully...
.... Troubleshooting 39 The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed. • Ensure that shipped with the memory. • Run the Dell Diagnostics (see your computer. I F T H E P O W E R L I G H T I N G A M B E R - Some possible causes of the procedures in standby mode. I F T...Press a key on the keyboard, move the mouse, or press the power button to the system board connector (see "Dell Diagnostics" on page 36). The computer is in this section, follow the safety information that the processor power cable is successfully...
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...TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You may lose data if you are following the memory installation guidelines (see "Dell Diagnostics" on your keyboard or moving your computer. If you are using is no longer responding, and click End Task. 40 Troubleshooting... and Software Problems CAUTION: Before you begin any of memory supported by your computer, see "Memory" on page 20. • Run the Dell Diagnostics (see your Service Manual at least 8 to perform an operating system shutdown. A program stops responding END THE PROGRAM - 1 Press simultaneously to...
...TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You may lose data if you are following the memory installation guidelines (see "Dell Diagnostics" on your keyboard or moving your computer. If you are using is no longer responding, and click End Task. 40 Troubleshooting... and Software Problems CAUTION: Before you begin any of memory supported by your computer, see "Memory" on page 20. • Run the Dell Diagnostics (see your Service Manual at least 8 to perform an operating system shutdown. A program stops responding END THE PROGRAM - 1 Press simultaneously to...
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NOTE: Drivers and documentation updates can be found at support.dell.com. • Notebook System Software (NSS) • Readme files NOTE: Readme files may ...Service Code is located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to your computer. Some features or media may not... technical-reference material for technicians or experienced users. Drivers and Utilities Media • A diagnostic program for your computer DVD that may not ship with your computer.
NOTE: Drivers and documentation updates can be found at support.dell.com. • Notebook System Software (NSS) • Readme files NOTE: Readme files may ...Service Code is located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to your computer. Some features or media may not... technical-reference material for technicians or experienced users. Drivers and Utilities Media • A diagnostic program for your computer DVD that may not ship with your computer.
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... to remove the computer cover, first disconnect the computer power and modem cables from a telephone near or at Dell Support (support.dell.com) for help with your computer is experiencing. 2 See "Dell Diagnostics" on page 36 for a more extensive list of Dell Support online. 5 If the preceding steps have an Express Service Code, open the...
... to remove the computer cover, first disconnect the computer power and modem cables from a telephone near or at Dell Support (support.dell.com) for help with your computer is experiencing. 2 See "Dell Diagnostics" on page 36 for a more extensive list of Dell Support online. 5 If the preceding steps have an Express Service Code, open the...
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... availability. Our support staff uses computer-based diagnostics to access your computer through the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can learn about...
... availability. Our support staff uses computer-based diagnostics to access your computer through the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can learn about...
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...Pack the equipment to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the Diagnostics Checklist (see "Contacting Dell" on page 60), indicating the tests that you assume the risk of the preceding requirements will be returned in the ... and a letter describing the reason for insuring any product returned, and you have run and any error messages reported by the Dell Diagnostics (see "Diagnostics Checklist" on page 61). 3 Include any accessories that are not accepted. Returning Items for Warranty Repair or Credit Prepare all ...
...Pack the equipment to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the Diagnostics Checklist (see "Contacting Dell" on page 60), indicating the tests that you assume the risk of the preceding requirements will be returned in the ... and a letter describing the reason for insuring any product returned, and you have run and any error messages reported by the Dell Diagnostics (see "Diagnostics Checklist" on page 61). 3 Include any accessories that are not accepted. Returning Items for Warranty Repair or Credit Prepare all ...
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... the computer itself. You may be asked to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on the back or bottom of your Express Service Code ready when you call Dell for your Service Tag (located on page 60). The code helps Dell's automated-support telephone system direct your computer. Remember to type some...
... the computer itself. You may be asked to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on the back or bottom of your Express Service Code ready when you call Dell for your Service Tag (located on page 60). The code helps Dell's automated-support telephone system direct your computer. Remember to type some...
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Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of each file. Otherwise, record the contents of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you ... operating system documentation to determine the contents of problem and troubleshooting procedures you connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of the system's start-up files.
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of each file. Otherwise, record the contents of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you ... operating system documentation to determine the contents of problem and troubleshooting procedures you connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of the system's start-up files.
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...11 IEEE 1394 devices, 12 network cable, 11 USB devices, 12 contacting Dell, 61 D Dell contacting, 61 Factory Image Restore, 50 software updates, 42 Support Utility, 42 Technical Update Service, 42 Dell Diagnostics, 36 starting from the Drivers and Utilities media, 37 starting from your hard... drive, 36 Dell Factory Image Restore, 51 Dell Technology Guide, 54 DellConnect, 56 diagnostics beep codes, 27 Dell, 36 documentation, 53 Dell Technology Guide, 54 Service Manual, ...
...11 IEEE 1394 devices, 12 network cable, 11 USB devices, 12 contacting Dell, 61 D Dell contacting, 61 Factory Image Restore, 50 software updates, 42 Support Utility, 42 Technical Update Service, 42 Dell Diagnostics, 36 starting from the Drivers and Utilities media, 37 starting from your hard... drive, 36 Dell Factory Image Restore, 51 Dell Technology Guide, 54 DellConnect, 56 diagnostics beep codes, 27 Dell, 36 documentation, 53 Dell Technology Guide, 54 Service Manual, ...
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...48 enabling, 50 T telephone numbers, 61 transferring information to a new computer, 15 troubleshooting, 54 blue screen, 41 computer not responding, 40 Dell Diagnostics, 36 error messages, 29 memory, 39 power, 38 power light conditions, 38 program crashes, 40 programs and Windows compatibility, 41 restore to ... 48 software, 40-41 tips, 38 U updates software and hardware, 42 W warranty information, 54 Windows License label, 54 Windows Vista Dell Factory Image Restore, 50-51 Program Compatibility wizard, 41 reinstalling, 53 System Restore, 48 Windows XP Device Driver Rollback, 46 Files and ...
...48 enabling, 50 T telephone numbers, 61 transferring information to a new computer, 15 troubleshooting, 54 blue screen, 41 computer not responding, 40 Dell Diagnostics, 36 error messages, 29 memory, 39 power, 38 power light conditions, 38 program crashes, 40 programs and Windows compatibility, 41 restore to ... 48 software, 40-41 tips, 38 U updates software and hardware, 42 W warranty information, 54 Windows License label, 54 Windows Vista Dell Factory Image Restore, 50-51 Program Compatibility wizard, 41 reinstalling, 53 System Restore, 48 Windows XP Device Driver Rollback, 46 Files and ...