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CONTENTS CHAPTER 5: TROUBLESHOOTING 85 Basic Hints and Tips 86 Backup and General Maintenance 87 Software Diagnostic Tools 89 Answers to Common Problems 91 CHAPTER 6: SYSTEM RECOVERY 99 AlienRespawn 100 My Dell Downloads 102 CHAPTER 7: SPECIFICATIONS 103 APPENDIX 119 GENERAL AND ELECTRICAL SAFETY PRECAUTIONS 120 CONTACTING ALIENWARE 123 5
CONTENTS CHAPTER 5: TROUBLESHOOTING 85 Basic Hints and Tips 86 Backup and General Maintenance 87 Software Diagnostic Tools 89 Answers to Common Problems 91 CHAPTER 6: SYSTEM RECOVERY 99 AlienRespawn 100 My Dell Downloads 102 CHAPTER 7: SPECIFICATIONS 103 APPENDIX 119 GENERAL AND ELECTRICAL SAFETY PRECAUTIONS 120 CONTACTING ALIENWARE 123 5
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... an arrow mark on page 103. 44 When inserting a blank card, ensure that shipped with your laptop. For information on the media cards supported, see "Specifications" on some blank cards). The blank card protects the unused slot from dust and other particles. When no Media Card is inserted into the Media...
... an arrow mark on page 103. 44 When inserting a blank card, ensure that shipped with your laptop. For information on the media cards supported, see "Specifications" on some blank cards). The blank card protects the unused slot from dust and other particles. When no Media Card is inserted into the Media...
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... is capable of power conservation, there are measures you can take to the selected power plan. Select a power plan from the options shown. To customize specific settings, click Change plan settings next to reduce the power consumption: •• Lower the intensity of the display backlight. Double-click the Power Options... icon. 4. A very bright screen translates to higher power usage. •• Use the Go Dark option in the Alienware Command Center. 49 Click Start → Control Panel. 2. Click All Control Panel Items. 3.
... is capable of power conservation, there are measures you can take to the selected power plan. Select a power plan from the options shown. To customize specific settings, click Change plan settings next to reduce the power consumption: •• Lower the intensity of the display backlight. Double-click the Power Options... icon. 4. A very bright screen translates to higher power usage. •• Use the Go Dark option in the Alienware Command Center. 49 Click Start → Control Panel. 2. Click All Control Panel Items. 3.
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..., click Help. 51 CHAPTER 3: USING YOUR LAPTOP You can change the settings for newly released games or applications that application. This may be required for a specific application, locate the application in the Select a program to customize: list and make the desired changes. Changing the Application Profile Settings 1. To change the settings...
..., click Help. 51 CHAPTER 3: USING YOUR LAPTOP You can change the settings for newly released games or applications that application. This may be required for a specific application, locate the application in the Select a program to customize: list and make the desired changes. Changing the Application Profile Settings 1. To change the settings...
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...if purchased separately-installed by upgrading equipment. The procedures in your laptop. Parts purchased from Dell and Alienware will ship with your computer at support.dell.com/manuals for installation instructions of all serviceable components. Before You Begin This section provides ... that shipped with specific replacement instructions. Unless otherwise noted, each procedure assumes that the following tools: •• Small flat-blade screwdriver •• Phillips screwdriver 68 NOTE: See the Service Manual at www.dell.com or www.alienware.com. CHAPTER ...
...if purchased separately-installed by upgrading equipment. The procedures in your laptop. Parts purchased from Dell and Alienware will ship with your computer at support.dell.com/manuals for installation instructions of all serviceable components. Before You Begin This section provides ... that shipped with specific replacement instructions. Unless otherwise noted, each procedure assumes that the following tools: •• Small flat-blade screwdriver •• Phillips screwdriver 68 NOTE: See the Service Manual at www.dell.com or www.alienware.com. CHAPTER ...
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...your peripheral devices (for example keyboard, mouse, printer, and so on the screen, write down the exact error message prior to calling Alienware Technical Support to check: •• Ensure that all connections are not working, ensure that the AC adapter cable is properly connected ...touching any computer components were added or removed before the problem began, check to see the program's documentation. 88 Things to aid in a specific program, see if you performed the installation or removal procedures properly. •• If an error message appears on ) are secure. ...
...your peripheral devices (for example keyboard, mouse, printer, and so on the screen, write down the exact error message prior to calling Alienware Technical Support to check: •• Ensure that all connections are not working, ensure that the AC adapter cable is properly connected ...touching any computer components were added or removed before the problem began, check to see the program's documentation. 88 Things to aid in a specific program, see if you performed the installation or removal procedures properly. •• If an error message appears on ) are secure. ...
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CHAPTER 7: SPECIFICATIONS Computer Model Alienware M17x-R3 Dimensions Height Front Back Width Depth Weight with 9-cell battery and optical drive (starting at) 44.5 mm (1.75 inches) 45.0 mm (1.77 inches) 410.0 mm (16.14 inches) 304.0 mm (11.97 inches) 4.26 kg (9.40 lb) NOTE: The weight of your laptop will vary depending on the configuration ordered and the manufacturing variability. 104
CHAPTER 7: SPECIFICATIONS Computer Model Alienware M17x-R3 Dimensions Height Front Back Width Depth Weight with 9-cell battery and optical drive (starting at) 44.5 mm (1.75 inches) 45.0 mm (1.77 inches) 410.0 mm (16.14 inches) 304.0 mm (11.97 inches) 4.26 kg (9.40 lb) NOTE: The weight of your laptop will vary depending on the configuration ordered and the manufacturing variability. 104
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CHAPTER 7: SPECIFICATIONS Processor and System Chipset Processor L2 cache L3 cache Bus clock System chipset SDRAM bus width Processor address bus width Processor data width BIOS SPI Flash Memory Graphics bus •• Intel Core i5 •• Intel Core i7 256 KB up to 8 MB 100 MHz Mobile Intel HM67 Express Chipset one or two 64-bit channels of DDR3 memory up to 1333 MHz 32 bits 64 bits 32 Mbit PCIe x16 bus 105
CHAPTER 7: SPECIFICATIONS Processor and System Chipset Processor L2 cache L3 cache Bus clock System chipset SDRAM bus width Processor address bus width Processor data width BIOS SPI Flash Memory Graphics bus •• Intel Core i5 •• Intel Core i7 256 KB up to 8 MB 100 MHz Mobile Intel HM67 Express Chipset one or two 64-bit channels of DDR3 memory up to 1333 MHz 32 bits 64 bits 32 Mbit PCIe x16 bus 105
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CHAPTER 7: SPECIFICATIONS Memory Connectors Capacities Memory type Memory configurations possible four internally-accessible DDR3 using JEDEC SODIMM sockets 2 GB, 4 GB, and 8 GB up to 1333 MHz unbuffered non-ECC dual‑channel DDR3 configuration 4 GB, 6 GB, 8 GB, 16 GB, and 32 GB 106
CHAPTER 7: SPECIFICATIONS Memory Connectors Capacities Memory type Memory configurations possible four internally-accessible DDR3 using JEDEC SODIMM sockets 2 GB, 4 GB, and 8 GB up to 1333 MHz unbuffered non-ECC dual‑channel DDR3 configuration 4 GB, 6 GB, 8 GB, 16 GB, and 32 GB 106
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Ports and Connectors Network adapter USB eSATA/USB combo HDMI input and output Mini-DisplayPort VGA Audio S/PDIF Media Card Reader CHAPTER 7: SPECIFICATIONS one RJ45 connector two 4-pin USB 2.0 and 3.0 compliant connectors one 7-pin/4-pin eSATA/USB 2.0-compliant combo connector with PowerShare one 19-pin connector one 20-pin connector one 15-hole connector two stereo headphones/speakers connectors one microphone-in connector one headphone/S/PDIF combo connector one 9-in-1 slot 107
Ports and Connectors Network adapter USB eSATA/USB combo HDMI input and output Mini-DisplayPort VGA Audio S/PDIF Media Card Reader CHAPTER 7: SPECIFICATIONS one RJ45 connector two 4-pin USB 2.0 and 3.0 compliant connectors one 7-pin/4-pin eSATA/USB 2.0-compliant combo connector with PowerShare one 19-pin connector one 20-pin connector one 15-hole connector two stereo headphones/speakers connectors one microphone-in connector one headphone/S/PDIF combo connector one 9-in-1 slot 107
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CHAPTER 7: SPECIFICATIONS Communications Network adapter Wireless Video Video controller Integrated Discrete 10/100/1000 Mbps Ethernet LAN on system board •• one half Mini-Card slot •• one full Mini-Card slot •• Bluetooth; Wireless Display (optional); WirelessHD (optional) Intel HD Graphics 3000 •• NVIDIA GeForce GTX 460M •• AMD Radeon HD 6970M •• AMD Radeon HD 6870M 108
CHAPTER 7: SPECIFICATIONS Communications Network adapter Wireless Video Video controller Integrated Discrete 10/100/1000 Mbps Ethernet LAN on system board •• one half Mini-Card slot •• one full Mini-Card slot •• Bluetooth; Wireless Display (optional); WirelessHD (optional) Intel HD Graphics 3000 •• NVIDIA GeForce GTX 460M •• AMD Radeon HD 6970M •• AMD Radeon HD 6870M 108
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up to 10 W total power 109 Video Video memory Integrated Discrete External display support Audio Type Controller Speaker Internal speaker amplifier CHAPTER 7: SPECIFICATIONS 512 MB dedicated video memory (for total system memory greater than 4 GB) •• 1.5 GB •• 1.0 GB •• 2.0 GB HDMI, Mini DisplayPort, VGA, WiDi (optional), and WirelessHD (optional) High-Definition 5.1 surround sound audio IDT 92HD73 HDA codec dual 8-ohms speakers in both the left and right speaker assembly up to 5 W per channel;
up to 10 W total power 109 Video Video memory Integrated Discrete External display support Audio Type Controller Speaker Internal speaker amplifier CHAPTER 7: SPECIFICATIONS 512 MB dedicated video memory (for total system memory greater than 4 GB) •• 1.5 GB •• 1.0 GB •• 2.0 GB HDMI, Mini DisplayPort, VGA, WiDi (optional), and WirelessHD (optional) High-Definition 5.1 surround sound audio IDT 92HD73 HDA codec dual 8-ohms speakers in both the left and right speaker assembly up to 5 W per channel;
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CHAPTER 7: SPECIFICATIONS Audio Internal microphone support Volume controls dual digital microphone in camera assembly program menus and keyboard media function keys Hard-Drive Storage Interface Number of storage drives Hard drive •• SATA 2.0 (3Gb/s) •• Solid-State Drive (SSD) two •• two 2.5 inch SATA 2.0 (3Gb/s) hard drives •• one solid-state drive 110
CHAPTER 7: SPECIFICATIONS Audio Internal microphone support Volume controls dual digital microphone in camera assembly program menus and keyboard media function keys Hard-Drive Storage Interface Number of storage drives Hard drive •• SATA 2.0 (3Gb/s) •• Solid-State Drive (SSD) two •• two 2.5 inch SATA 2.0 (3Gb/s) hard drives •• one solid-state drive 110
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H) •• Hi Density-SD (SDHD) •• Hi Capacity-SD (SDHC) 111 Media Card Reader Cards supported CHAPTER 7: SPECIFICATIONS •• Secure Digital (SD) memory card •• Secure Digital Input/Output (SDIO) card •• Secure Digital Extended Capacity (SDXC) card •• MultiMedia Card (MMC) •• MultiMedia Card plus (MMC+) •• Memory Stick •• Memory Stick PRO •• xD-Picture Card (type - M and type -
H) •• Hi Density-SD (SDHD) •• Hi Capacity-SD (SDHC) 111 Media Card Reader Cards supported CHAPTER 7: SPECIFICATIONS •• Secure Digital (SD) memory card •• Secure Digital Input/Output (SDIO) card •• Secure Digital Extended Capacity (SDXC) card •• MultiMedia Card (MMC) •• MultiMedia Card plus (MMC+) •• Memory Stick •• Memory Stick PRO •• xD-Picture Card (type - M and type -
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CHAPTER 7: SPECIFICATIONS Display Type Maximum resolution Dimensions (active area) Height Width Diagonal Refresh rate Operating angle Pixel pitch Controls •• 17.3 inch HD+ WLED •• 17.3 inch FHD WLED •• 17.3 inch FHD 120 Hz WLED •• 17.3 inch FHD 120 Hz WLED with nVidia 3D vision support 1920 x 1080 215 mm (8.46 inches) 382 mm (15.04 inches) 439 mm (17.28 inches) 60 Hz 0° (closed) to 140° 0.2550 mm brightness can be controlled through keyboard shortcuts 112
CHAPTER 7: SPECIFICATIONS Display Type Maximum resolution Dimensions (active area) Height Width Diagonal Refresh rate Operating angle Pixel pitch Controls •• 17.3 inch HD+ WLED •• 17.3 inch FHD WLED •• 17.3 inch FHD 120 Hz WLED •• 17.3 inch FHD 120 Hz WLED with nVidia 3D vision support 1920 x 1080 215 mm (8.46 inches) 382 mm (15.04 inches) 439 mm (17.28 inches) 60 Hz 0° (closed) to 140° 0.2550 mm brightness can be controlled through keyboard shortcuts 112
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For information, see "Alienware Command Center" on page 40. 240 cpi 54.00 mm (2.13 inches) sensor-active area 100.00 mm (3.94 inches) rectangle 3.0 megapixel 2048 x 1536 60° 113 colors can be changed by invoking the AlienFX application in the Alienware Command Center. Keyboard (Backlit) Number of keys Backlight color Touch Pad X/Y position resolution (graphics table mode) Size Height Width Camera Camera resolution Video resolution Diagonal viewing angle CHAPTER 7: SPECIFICATIONS 82 (Korea, U.S., and Canada); 83 (Europe); 86 (Japan) RGB;
For information, see "Alienware Command Center" on page 40. 240 cpi 54.00 mm (2.13 inches) sensor-active area 100.00 mm (3.94 inches) rectangle 3.0 megapixel 2048 x 1536 60° 113 colors can be changed by invoking the AlienFX application in the Alienware Command Center. Keyboard (Backlit) Number of keys Backlight color Touch Pad X/Y position resolution (graphics table mode) Size Height Width Camera Camera resolution Video resolution Diagonal viewing angle CHAPTER 7: SPECIFICATIONS 82 (Korea, U.S., and Canada); 83 (Europe); 86 (Japan) RGB;
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CHAPTER 7: SPECIFICATIONS Battery 9-cell "smart" lithium ion (92 Whr) Height 22.00 mm (0.87 inches) Width 233.00 mm (9.17 inches) Depth 90.00 mm (3.54 inches) Weight 0.52 kg (1.14 lb) Voltage Operating time Life span (approximate) Temperature range Operating Storage Coin-cell battery 11.10 VDC battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. 300 discharge/charge cycles 0° to 50°C (32° to 122°F) -20° to 60°C (-4° to 140°F) CR-2032 114
CHAPTER 7: SPECIFICATIONS Battery 9-cell "smart" lithium ion (92 Whr) Height 22.00 mm (0.87 inches) Width 233.00 mm (9.17 inches) Depth 90.00 mm (3.54 inches) Weight 0.52 kg (1.14 lb) Voltage Operating time Life span (approximate) Temperature range Operating Storage Coin-cell battery 11.10 VDC battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. 300 discharge/charge cycles 0° to 50°C (32° to 122°F) -20° to 60°C (-4° to 140°F) CR-2032 114
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C13 (240 W) 0° to 35°C (32° to 95°F) -40° to 65°C (-40° to 158°F) 3-pin, 7.4 mm plug 3-pin - CHAPTER 7: SPECIFICATIONS AC Adapter Temperature range Operating 150 W 240 W Storage Connector types DC connector AC connector Computer Environment Temperature range Operating Storage 0° to 35°C (32° to 95°F) 0° to 40°C (32° to 104°F) -40° to 70°C (-40° to 149°F) 116 C13 (150 W) 3-pin -
C13 (240 W) 0° to 35°C (32° to 95°F) -40° to 65°C (-40° to 158°F) 3-pin, 7.4 mm plug 3-pin - CHAPTER 7: SPECIFICATIONS AC Adapter Temperature range Operating 150 W 240 W Storage Connector types DC connector AC connector Computer Environment Temperature range Operating Storage 0° to 35°C (32° to 95°F) 0° to 40°C (32° to 104°F) -40° to 70°C (-40° to 149°F) 116 C13 (150 W) 3-pin -
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Also measured with hard drive in head-parked position and a 2-ms half-sine pulse for operating. CHAPTER 7: SPECIFICATIONS Computer Environment Relative humidity (maximum) Operating 10% to 90% (non-condensing) Storage 10% to 95% (non-condensing) Maximum vibration (Using a random vibration spectrum that simulates ...
Also measured with hard drive in head-parked position and a 2-ms half-sine pulse for operating. CHAPTER 7: SPECIFICATIONS Computer Environment Relative humidity (maximum) Operating 10% to 90% (non-condensing) Storage 10% to 95% (non-condensing) Maximum vibration (Using a random vibration spectrum that simulates ...