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...and Core™ is strictly prohibited. Other trademarks and trade names may be used in this manual to refer to avoid the problem. A01 April 2013 is a trademark of Intel Corporation in the United States and/or other than its own. Intel®, ... is a trademark of Dell Inc.; WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that is a trademark of the Blu‑ray Disc Association; Trademarks used in this manual: Alienware®, AlienFX®,...
...and Core™ is strictly prohibited. Other trademarks and trade names may be used in this manual to refer to avoid the problem. A01 April 2013 is a trademark of Intel Corporation in the United States and/or other than its own. Intel®, ... is a trademark of Dell Inc.; WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that is a trademark of the Blu‑ray Disc Association; Trademarks used in this manual: Alienware®, AlienFX®,...
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CONTENTS CHAPTER 3: USING YOUR LAPTOP 39 Alienware Command Center 40 Connecting External Displays 40 Using the Wireless Control 44 Battery Pack 45 Power Management 46 nVidia Optimus Technology 48 Free Fall Sensor 50 FastAccess Facial Recognition (Optional 50 Configuring the BIOS 51 CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 65 Before You Begin 66 Replacing the Battery Pack 70 Upgrading or Replacing Memory 74 CHAPTER 5: TROUBLESHOOTING 79 Basic Hints and Tips 80 Backup and General Maintenance 81 Software Diagnostic Tools 83 Answers to Common Problems 85 4
CONTENTS CHAPTER 3: USING YOUR LAPTOP 39 Alienware Command Center 40 Connecting External Displays 40 Using the Wireless Control 44 Battery Pack 45 Power Management 46 nVidia Optimus Technology 48 Free Fall Sensor 50 FastAccess Facial Recognition (Optional 50 Configuring the BIOS 51 CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 65 Before You Begin 66 Replacing the Battery Pack 70 Upgrading or Replacing Memory 74 CHAPTER 5: TROUBLESHOOTING 79 Basic Hints and Tips 80 Backup and General Maintenance 81 Software Diagnostic Tools 83 Answers to Common Problems 85 4
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...8226; If your peripheral devices (for example keyboard, mouse, printer, and so on the screen, write down the exact error message prior to calling Alienware Technical Support to aid in diagnosing and resolving your issue. •• If an error occurs in a specific program, see if you performed ... properly. •• If an error message appears on ) are secure. •• If any computer components were added or removed before the problem began, check to check: •• Ensure that all connections are not working . •• Ensure the UPS or power strip is properly...
...8226; If your peripheral devices (for example keyboard, mouse, printer, and so on the screen, write down the exact error message prior to calling Alienware Technical Support to aid in diagnosing and resolving your issue. •• If an error occurs in a specific program, see if you performed ... properly. •• If an error message appears on ) are secure. •• If any computer components were added or removed before the problem began, check to check: •• Ensure that all connections are not working . •• Ensure the UPS or power strip is properly...
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...an operating system shutdown. If you are unable to indicate a general failure and an error message will continue to Common Problems Computer Startup Problems The computer fails the POST The Power On Self Test (POST) ensures that the computer meets all the necessary system ...the computer passes the POST, the computer will be displayed. CHAPTER 5: TROUBLESHOOTING Answers to start normally. For assistance, contact Alienware Technical Support (see "Contacting Alienware" on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds until the computer...
...an operating system shutdown. If you are unable to indicate a general failure and an error message will continue to Common Problems Computer Startup Problems The computer fails the POST The Power On Self Test (POST) ensures that the computer meets all the necessary system ...the computer passes the POST, the computer will be displayed. CHAPTER 5: TROUBLESHOOTING Answers to start normally. For assistance, contact Alienware Technical Support (see "Contacting Alienware" on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds until the computer...
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...→ Programs and Features→ Use an older program with this version of Microsoft Windows operating system environments. 1. Check the software documentation. CHAPTER 5: TROUBLESHOOTING Software Problems A program stops responding or crashes repeatedly End the program: 1. A program is no longer responding. 3. If necessary, uninstall and then reinstall the program. Press simultaneously. 2. Click...
...→ Programs and Features→ Use an older program with this version of Microsoft Windows operating system environments. 1. Check the software documentation. CHAPTER 5: TROUBLESHOOTING Software Problems A program stops responding or crashes repeatedly End the program: 1. A program is no longer responding. 3. If necessary, uninstall and then reinstall the program. Press simultaneously. 2. Click...
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...: If all tests run successfully, the error condition is related to scan the computer and remove spyware. CHAPTER 5: TROUBLESHOOTING Other software problems Back up your files immediately Use a virus-scanning program to check the hard drive, or CDs Save and close any open files or... you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your program may require an upgrade) to a software problem. 87 Use an anti-virus program that includes anti-spyware protection (your computer might be infected with...
...: If all tests run successfully, the error condition is related to scan the computer and remove spyware. CHAPTER 5: TROUBLESHOOTING Other software problems Back up your files immediately Use a virus-scanning program to check the hard drive, or CDs Save and close any open files or... you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your program may require an upgrade) to a software problem. 87 Use an anti-virus program that includes anti-spyware protection (your computer might be infected with...
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Follow the instructions on . Click Properties→ Tools→ Check Now. Try allowing the computer to return to cool before turning it on A hot hard drive may prevent the operating system from starting. Run Check Disk 1. Click Start → Computer. 2. If the User Account Control window appears, click Continue. 4. Right-click Local Disk C:. 3. CHAPTER 5: TROUBLESHOOTING Hard Drive Problems Allow the computer to room temperature before turning it on the screen. 89
Follow the instructions on . Click Properties→ Tools→ Check Now. Try allowing the computer to return to cool before turning it on A hot hard drive may prevent the operating system from starting. Run Check Disk 1. Click Start → Computer. 2. If the User Account Control window appears, click Continue. 4. Right-click Local Disk C:. 3. CHAPTER 5: TROUBLESHOOTING Hard Drive Problems Allow the computer to room temperature before turning it on the screen. 89
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... the keyboard or press the power button to the display. 90 The computer may be in a power saving mode: Press a key on page 74). Display Problem If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach... attached to an external monitor, press to switch the video image to resume normal operation. Switch the video image: If your computer. CHAPTER 5: TROUBLESHOOTING Memory Problem Memory errors detected on startup Check memory modules for correct seating and orientation.
... the keyboard or press the power button to the display. 90 The computer may be in a power saving mode: Press a key on page 74). Display Problem If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach... attached to an external monitor, press to switch the video image to resume normal operation. Switch the video image: If your computer. CHAPTER 5: TROUBLESHOOTING Memory Problem Memory errors detected on startup Check memory modules for correct seating and orientation.
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CHAPTER 5: TROUBLESHOOTING Power Problem When you press the power button, the computer does not turn on •• If the AC adapter cable is connected to a surge protector or ... 117). 91 If the wall outlet is working , contact an electrician or your power company for further assistance. •• If the problem persists, contact Alienware support (see "Contacting Alienware" on and is working correctly. •• Check that the wall outlet is not working properly by testing another device such as a radio...
CHAPTER 5: TROUBLESHOOTING Power Problem When you press the power button, the computer does not turn on •• If the AC adapter cable is connected to a surge protector or ... 117). 91 If the wall outlet is working , contact an electrician or your power company for further assistance. •• If the problem persists, contact Alienware support (see "Contacting Alienware" on and is working correctly. •• Check that the wall outlet is not working properly by testing another device such as a radio...
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... your computer, while preserving the data files. Use AlienRespawn only if System Restore did not resolve your computer. AlienRespawn allows you received your operating system problem.
... your computer, while preserving the data files. Use AlienRespawn only if System Restore did not resolve your computer. AlienRespawn allows you received your operating system problem.
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patents and other countries; Reproduction of these materials in this manual: Alienware®, AlienFX®, and the AlienHead logo are subject to avoid the problem. Intel®, Centrino®, and SpeedStep® are either trademarks or registered trademarks of Microsoft Corporation in the U.S.... protected by Bluetooth SIG, Inc. A00 December 2010 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Dell™ is a trademark of the Blu‑ray Disc Association; Other trademarks and trade names may be used in trademarks and trade ...
patents and other countries; Reproduction of these materials in this manual: Alienware®, AlienFX®, and the AlienHead logo are subject to avoid the problem. Intel®, Centrino®, and SpeedStep® are either trademarks or registered trademarks of Microsoft Corporation in the U.S.... protected by Bluetooth SIG, Inc. A00 December 2010 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Dell™ is a trademark of the Blu‑ray Disc Association; Other trademarks and trade names may be used in trademarks and trade ...
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CONTENTS CHAPTER 3: USING YOUR LAPTOP 39 Alienware Command Center 40 Connecting External Displays 40 Using the Wireless Control 44 Battery Pack 45 Power Management 46 nVidia Optimus Technology 48 Free Fall Sensor 50 FastAccess Facial Recognition (Optional 50 Configuring the BIOS 51 CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 65 Before You Begin 66 Replacing the Battery Pack 70 Upgrading or Replacing Memory 74 CHAPTER 5: TROUBLESHOOTING 79 Basic Hints and Tips 80 Backup and General Maintenance 81 Software Diagnostic Tools 83 Answers to Common Problems 85 4
CONTENTS CHAPTER 3: USING YOUR LAPTOP 39 Alienware Command Center 40 Connecting External Displays 40 Using the Wireless Control 44 Battery Pack 45 Power Management 46 nVidia Optimus Technology 48 Free Fall Sensor 50 FastAccess Facial Recognition (Optional 50 Configuring the BIOS 51 CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 65 Before You Begin 66 Replacing the Battery Pack 70 Upgrading or Replacing Memory 74 CHAPTER 5: TROUBLESHOOTING 79 Basic Hints and Tips 80 Backup and General Maintenance 81 Software Diagnostic Tools 83 Answers to Common Problems 85 4
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...If your peripheral devices (for example keyboard, mouse, printer, and so on the screen, write down the exact error message prior to calling Alienware Technical Support to see the program's documentation. 82 Things to check: •• Ensure that all connections are not working . •...computer, remember the following safety guidelines: •• Before touching any computer components were added or removed before the problem began, check to aid in diagnosing and resolving your computer and a grounded, three-prong power outlet. CHAPTER 5: TROUBLESHOOTING When troubleshooting your ...
...If your peripheral devices (for example keyboard, mouse, printer, and so on the screen, write down the exact error message prior to calling Alienware Technical Support to see the program's documentation. 82 Things to check: •• Ensure that all connections are not working . •...computer, remember the following safety guidelines: •• Before touching any computer components were added or removed before the problem began, check to aid in diagnosing and resolving your computer and a grounded, three-prong power outlet. CHAPTER 5: TROUBLESHOOTING When troubleshooting your ...
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For assistance, contact Alienware Technical Support (see "Contacting Alienware" on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds until the computer turns off, then restart your ... unable to start normally. If you restart the computer. However, if the computer fails the POST, the computer will generate a single beep to Common Problems Computer Startup Problems The computer fails the POST The Power On Self Test (POST) ensures that the computer meets all the necessary system requirements and that all...
For assistance, contact Alienware Technical Support (see "Contacting Alienware" on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds until the computer turns off, then restart your ... unable to start normally. If you restart the computer. However, if the computer fails the POST, the computer will generate a single beep to Common Problems Computer Startup Problems The computer fails the POST The Power On Self Test (POST) ensures that the computer meets all the necessary system requirements and that all...
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... environments. 1. Follow the instructions on the screen. 86 If necessary, uninstall and then reinstall the program. In the welcome screen, click Next. 3. CHAPTER 5: TROUBLESHOOTING Software Problems A program stops responding or crashes repeatedly End the program: 1. Click the Applications tab and select the program that is designed for an earlier version of...
... environments. 1. Follow the instructions on the screen. 86 If necessary, uninstall and then reinstall the program. In the welcome screen, click Next. 3. CHAPTER 5: TROUBLESHOOTING Software Problems A program stops responding or crashes repeatedly End the program: 1. Click the Applications tab and select the program that is designed for an earlier version of...
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CHAPTER 5: TROUBLESHOOTING Other software problems Back up your files immediately Use a virus-scanning program to check the hard drive, or CDs Save and close any open files or programs and ... for spyware: If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your program may require an upgrade) to a software problem. 87 Use an anti-virus program that includes anti-spyware protection (your computer might be infected with spyware. Run...
CHAPTER 5: TROUBLESHOOTING Other software problems Back up your files immediately Use a virus-scanning program to check the hard drive, or CDs Save and close any open files or programs and ... for spyware: If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your program may require an upgrade) to a software problem. 87 Use an anti-virus program that includes anti-spyware protection (your computer might be infected with spyware. Run...
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If the User Account Control window appears, click Continue. 4. CHAPTER 5: TROUBLESHOOTING Hard Drive Problems Allow the computer to room temperature before turning it on. Click Properties→ Tools→ Check Now. Run Check Disk 1. Try allowing the computer to return to cool before turning it on the screen. 89 Click Start → Computer. 2. Right-click Local Disk C:. 3. Follow the instructions on A hot hard drive may prevent the operating system from starting.
If the User Account Control window appears, click Continue. 4. CHAPTER 5: TROUBLESHOOTING Hard Drive Problems Allow the computer to room temperature before turning it on. Click Properties→ Tools→ Check Now. Run Check Disk 1. Try allowing the computer to return to cool before turning it on the screen. 89 Click Start → Computer. 2. Right-click Local Disk C:. 3. Follow the instructions on A hot hard drive may prevent the operating system from starting.
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... or Replacing Memory" on the keyboard or press the power button to the display. 90 CHAPTER 5: TROUBLESHOOTING Memory Problem Memory errors detected on startup Check memory modules for correct seating and orientation. Display Problem If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer...
... or Replacing Memory" on the keyboard or press the power button to the display. 90 CHAPTER 5: TROUBLESHOOTING Memory Problem Memory errors detected on startup Check memory modules for correct seating and orientation. Display Problem If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer...
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CHAPTER 5: TROUBLESHOOTING Power Problem When you press the power button, the computer does not turn on •• If the AC adapter cable is connected to a surge protector or ... lamp that you know works. If the wall outlet is working , contact an electrician or your power company for further assistance. •• If the problem persists, contact Alienware support (see "Contacting Alienware" on page 117). 91
CHAPTER 5: TROUBLESHOOTING Power Problem When you press the power button, the computer does not turn on •• If the AC adapter cable is connected to a surge protector or ... lamp that you know works. If the wall outlet is working , contact an electrician or your power company for further assistance. •• If the problem persists, contact Alienware support (see "Contacting Alienware" on page 117). 91
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... an earlier operating state. 94 CHAPTER 6: SYSTEM RECOVERY AlienRespawn CAUTION: Using AlienRespawn permanently removes any programs or drivers installed after you received your operating system problem.
... an earlier operating state. 94 CHAPTER 6: SYSTEM RECOVERY AlienRespawn CAUTION: Using AlienRespawn permanently removes any programs or drivers installed after you received your operating system problem.