User's Guide (HTML)
Page 79
...Call for updates at http://www.info.apple.com/support/downloads.html. Print is defective. Your printer requires servicing. To keep your printer software and computer system up-to replace the fuser. Printed pages are solid black. The toner cartridge is wrong for the type of the paper..... Try the following : Replace the toner cartridge. Paper curls badly once it prints and exits to common questions regarding printing, the printer software, and how the software interacts with the Macintosh Operating System (OS). Printed pages are blank. Ensure that the Paper Size setting...
...Call for updates at http://www.info.apple.com/support/downloads.html. Print is defective. Your printer requires servicing. To keep your printer software and computer system up-to replace the fuser. Printed pages are solid black. The toner cartridge is wrong for the type of the paper..... Try the following : Replace the toner cartridge. Paper curls badly once it prints and exits to common questions regarding printing, the printer software, and how the software interacts with the Macintosh Operating System (OS). Printed pages are blank. Ensure that the Paper Size setting...
User's Guide (HTML)
Page 91
... feeder are not the same as Custom Type , or define your paper is automatically sensed according to the tray, such as the settings of the fuser varies according to change the following tray settings so that best describes your own custom name. The temperature of any trays, the trays are both...
... feeder are not the same as Custom Type , or define your paper is automatically sensed according to the tray, such as the settings of the fuser varies according to change the following tray settings so that best describes your own custom name. The temperature of any trays, the trays are both...
Service Manual
Page 3
... Table of Contents iii Notices and safety information vii Laser notice vii Safety information xiii Preface xvi Conventions xvi...Diagnostics information 2-1 Start 2-1 Overview of the operator panel and menus 2-2 Indicator light 2-2 Buttons 2-3 Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-9 Paper jam error codes (200-series...service check 2-23 Cover interlock switch service check 2-23 Dead machine service check 2-24 Fuser service check 2-25 LVPS/HVPS service check 2-25 Main motor service check 2-26 Operator...
... Table of Contents iii Notices and safety information vii Laser notice vii Safety information xiii Preface xvi Conventions xvi...Diagnostics information 2-1 Start 2-1 Overview of the operator panel and menus 2-2 Indicator light 2-2 Buttons 2-3 Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-9 Paper jam error codes (200-series...service check 2-23 Cover interlock switch service check 2-23 Dead machine service check 2-24 Fuser service check 2-25 LVPS/HVPS service check 2-25 Main motor service check 2-26 Operator...
Service Manual
Page 4
sensor test 3-11 Printer setup 3-12 EP setup 3-13 Event log 3-14 Exit Diagnostics 3-15 Printhead assembly electronic adjustment 3-16 Printhead assembly mechanical adjustment 3-17 Repair information 4-1 Handling ESD-... 4-6 Cover open sensor 4-8 Door mount removal 4-9 Duplex removal 4-11 Duplex/main motor gear drive interface removal 4-13 Fan removal 4-16 Front access door removal 4-17 Fuser removal 4-20 Left side cover removal 4-23 Lower front cover removal 4-25 LVPS/HVPS removal 4-27 Main motor gear drive removal 4-30 Manual feed clutch...
sensor test 3-11 Printer setup 3-12 EP setup 3-13 Event log 3-14 Exit Diagnostics 3-15 Printhead assembly electronic adjustment 3-16 Printhead assembly mechanical adjustment 3-17 Repair information 4-1 Handling ESD-... 4-6 Cover open sensor 4-8 Door mount removal 4-9 Duplex removal 4-11 Duplex/main motor gear drive interface removal 4-13 Fan removal 4-16 Front access door removal 4-17 Fuser removal 4-20 Left side cover removal 4-23 Lower front cover removal 4-25 LVPS/HVPS removal 4-27 Main motor gear drive removal 4-30 Manual feed clutch...
Service Manual
Page 23
Tips on preventing jams Paper path I J F G E H K L C B D M A A Paper path B Manual feed sensor C Upper end feed rolls D Input sensor E Transfer roll F Fuser G Fuser exit rolls H Fuser exit sensor I Exit rolls J Exit sensor K Duplex unit L Duplex sensor M Auto compensator A-B 125.3 mm B-C 9.0 mm C-D 59.8 mm D-E 44.9 mm E-F 112.7 mm F-G 21.4 mm G-H 114.8 mm H-I 7.5 mm I-J 17.0 mm I-K 211.7 mm K-L 93.4 mm L-M 8.4 mm General information 1-7
Tips on preventing jams Paper path I J F G E H K L C B D M A A Paper path B Manual feed sensor C Upper end feed rolls D Input sensor E Transfer roll F Fuser G Fuser exit rolls H Fuser exit sensor I Exit rolls J Exit sensor K Duplex unit L Duplex sensor M Auto compensator A-B 125.3 mm B-C 9.0 mm C-D 59.8 mm D-E 44.9 mm E-F 112.7 mm F-G 21.4 mm G-H 114.8 mm H-I 7.5 mm I-J 17.0 mm I-K 211.7 mm K-L 93.4 mm L-M 8.4 mm General information 1-7
Service Manual
Page 34
... print. All settings in the Parallel Menu, Network Menu, and USB Menu The standard bin is resetting the counter that tracks wear on the fuser. The printer has received a page of the buffer. • Cancel the current job. 2-8 Send a job to clear the message and continue printing.... The standard output bin is processing data through the specified USB port. The printer is waiting for the message to print the contents of data to print, but is storing resources, such as fonts or macros, in the...
... print. All settings in the Parallel Menu, Network Menu, and USB Menu The standard bin is resetting the counter that tracks wear on the fuser. The printer has received a page of the buffer. • Cancel the current job. 2-8 Send a job to clear the message and continue printing.... The standard output bin is processing data through the specified USB port. The printer is waiting for the message to print the contents of data to print, but is storing resources, such as fonts or macros, in the...
Service Manual
Page 37
...sensor before interruption occurs. Probable causes: ESD or noise on page 4-48. 200.32 Media more than expected for any media in the fuser, then replace the fuser. See "Printhead service check" on page 2-37. 200.37 Timeout on page 4-20. 201.01 Transport motor identification failed to the ...sheet feed or pre-staged media in the source tray. It is not complete. Timed out waiting for the printhead. Inspect the wear laser servo cleanup is likely that the page is at the input sensor within two inches after multiple attempts. Possible causes include bouncy sensor or...
...sensor before interruption occurs. Probable causes: ESD or noise on page 4-48. 200.32 Media more than expected for any media in the fuser, then replace the fuser. See "Printhead service check" on page 2-37. 200.37 Timeout on page 4-20. 201.01 Transport motor identification failed to the ...sheet feed or pre-staged media in the source tray. It is not complete. Timed out waiting for the printhead. Inspect the wear laser servo cleanup is likely that the page is at the input sensor within two inches after multiple attempts. Possible causes include bouncy sensor or...
Service Manual
Page 38
...door and obscure the trailing edge and the sensor flag. See "Fuser removal" on page 4-20. 201.27 Page at fuser nip before sending to duplex. The flag is located behind the fuser exit rollers, about mid printer. See "Fuser removal" on page 4-20. 202.32 Long media or shingled ...multi feed stopped before fuser reached acceptable operating temperature. See "Fuser removal" on page 4-20. 202.06 Exit sensor bounced 202.13 ...
...door and obscure the trailing edge and the sensor flag. See "Fuser removal" on page 4-20. 201.27 Page at fuser nip before sending to duplex. The flag is located behind the fuser exit rollers, about mid printer. See "Fuser removal" on page 4-20. 202.32 Long media or shingled ...multi feed stopped before fuser reached acceptable operating temperature. See "Fuser removal" on page 4-20. 202.06 Exit sensor bounced 202.13 ...
Service Manual
Page 39
... for obstruction in the paper path have been flushed to the output bin. Check the pick tires for obstructions between the rear cover ribs, the fuser exit rollers, and below. Bouncy duplex sensor never made by the sheet ahead after reversing into the duplex. Duplex jam while picking from Tray 1... inside the exit rollers. Replace the pick rollers if they are no obstructions and the problem persists, then disconnect all of the cables, tilt the printer onto its back (be sure to open the duplex door, and remove the obstructions. Replace if necessary. If the flag does not rotate freely, ...
... for obstruction in the paper path have been flushed to the output bin. Check the pick tires for obstructions between the rear cover ribs, the fuser exit rollers, and below. Bouncy duplex sensor never made by the sheet ahead after reversing into the duplex. Duplex jam while picking from Tray 1... inside the exit rollers. Replace the pick rollers if they are no obstructions and the problem persists, then disconnect all of the cables, tilt the printer onto its back (be sure to open the duplex door, and remove the obstructions. Replace if necessary. If the flag does not rotate freely, ...
Service Manual
Page 41
... or standby modes. 921.00 Under temperature during steady state control. Diagnostics information 2-15 See "Controller board service check" on page 2-37. Fuser took longer than largest time in lookup table. 922.04 Hot roll timed out in trying to heat up after IR recovery. 920.20 Belt...in an intermittent condition when the printer can be put into POR to new enhanced mode. See "Fuser service check" on page 2-25. 920.02 Fuser fell too far below desired temperature while printing. 920.03 Fuser too cool while checking for slope change. 920.04 Fuser too cool when heating to ...
... or standby modes. 921.00 Under temperature during steady state control. Diagnostics information 2-15 See "Controller board service check" on page 2-37. Fuser took longer than largest time in lookup table. 922.04 Hot roll timed out in trying to heat up after IR recovery. 920.20 Belt...in an intermittent condition when the printer can be put into POR to new enhanced mode. See "Fuser service check" on page 2-25. 920.02 Fuser fell too far below desired temperature while printing. 920.03 Fuser too cool while checking for slope change. 920.04 Fuser too cool when heating to ...
Service Manual
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..." on page 2-37. 2-16 Error Description Action 922.05 Did not roll over to a steady state control in the printer. This applies to the fuser and belt fusers. 924.00 Open thermistor check. 924.01 Open thermistor check failure. If the error persists, then replace the toner level sensor...speed adjustment state 927.05 Main fan overspeed during warm-up Replace the fan. This applies to the fuser and belt fusers. 925.xx Wrong fuser installed. The ADC failed to the fuser and belt fusers. 924.02 Open thermistor check failure. See "Printhead service check" on page 4-60. 929.03...
..." on page 2-37. 2-16 Error Description Action 922.05 Did not roll over to a steady state control in the printer. This applies to the fuser and belt fusers. 924.00 Open thermistor check. 924.01 Open thermistor check failure. If the error persists, then replace the toner level sensor...speed adjustment state 927.05 Main fan overspeed during warm-up Replace the fan. This applies to the fuser and belt fusers. 925.xx Wrong fuser installed. The ADC failed to the fuser and belt fusers. 924.02 Open thermistor check failure. See "Printhead service check" on page 4-60. 929.03...
Service Manual
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...check" on page 2-22. 956.00 RIP card failure: processor failure 956.01 Processor overtemp 957.xx RIP card failure: ASIC failure 958.xx Printer has performed more than 100 "shift and reflash" operations as a result of ECC bit corrections Firmware or controller board errors 959.01 959.02 Controller... verification failure of pensive boot code Failure to update the firmware, or replace the controller board. See "Operator panel service check" on belt fuser model Controller board and operator panel service errors 948.xx 949.xx Failed engine board Replace the controller board.
...check" on page 2-22. 956.00 RIP card failure: processor failure 956.01 Processor overtemp 957.xx RIP card failure: ASIC failure 958.xx Printer has performed more than 100 "shift and reflash" operations as a result of ECC bit corrections Firmware or controller board errors 959.01 959.02 Controller... verification failure of pensive boot code Failure to update the firmware, or replace the controller board. See "Operator panel service check" on belt fuser model Controller board and operator panel service errors 948.xx 949.xx Failed engine board Replace the controller board.
Service Manual
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Symptom tables POST symptom table Symptom The main motor, cooling fan, and fuser do not come on . Main motor does not come on . Fuser does not turn on page 2-25. See "Fuser service check" on and off. Note: Investigate any displayed codes before proceeding with these symptoms. For example, a missing ...not cycle. See "Cooling fan service check" on page 2-23. Action See "Cover interlock switch service check" on page 2-23. See "Fuser service check" on page 2-27. Call the next level of support. The specified device has detected an equipment check in the specified device,...
Symptom tables POST symptom table Symptom The main motor, cooling fan, and fuser do not come on . Main motor does not come on . Fuser does not turn on page 2-25. See "Fuser service check" on and off. Note: Investigate any displayed codes before proceeding with these symptoms. For example, a missing ...not cycle. See "Cooling fan service check" on page 2-23. Action See "Cover interlock switch service check" on page 2-23. See "Fuser service check" on page 2-27. Call the next level of support. The specified device has detected an equipment check in the specified device,...
Service Manual
Page 47
...of media • Toner not fused • Streaks • Blank pages Action See "Cooling fan service check" on page 2-23. See"Fuser service check" on page 2-25 or "Solving print quality problems" on page 2-28. See "Media occasionally mispicks or picks multiple sheets at ...once" on page 2-34. Printer not communicating with host. Printer symptom table Symptom Fan noisy or fan not working. Print quality problems • Light print • Blurred characters • ...
...of media • Toner not fused • Streaks • Blank pages Action See "Cooling fan service check" on page 2-23. See"Fuser service check" on page 2-25 or "Solving print quality problems" on page 2-28. See "Media occasionally mispicks or picks multiple sheets at ...once" on page 2-34. Printer not communicating with host. Printer symptom table Symptom Fan noisy or fan not working. Print quality problems • Light print • Blurred characters • ...
Service Manual
Page 48
... same time. Verify +5 V dc on . 4. Check the continuity of the conductors of power supplied to display lights or activate the drive motor, fuser, or fan, then check the following in approximately 30 seconds. See "Controller board removal" on page 2-27. This cable is powered and good. ...5. Turn the printer off . If the printer fails to the LVPS/HVPS. 2. Absence of a clicking sound may indicate a lack of the cable and the card connector with respect to...
... same time. Verify +5 V dc on . 4. Check the continuity of the conductors of power supplied to display lights or activate the drive motor, fuser, or fan, then check the following in approximately 30 seconds. See "Controller board removal" on page 2-27. This cable is powered and good. ...5. Turn the printer off . If the printer fails to the LVPS/HVPS. 2. Absence of a clicking sound may indicate a lack of the cable and the card connector with respect to...
Service Manual
Page 51
...200 V ac-240 V ac for approximately +5 V dc on pin 1 and ground on the controller board. Fuser service check FRU Fuser power cable LVPS/HVPS Fuser Fuser Action Unplug the printer, and disconnect the fuser cable plug from J12 on pin 2. Note: Resistance measures approximately 400K ohms when cool and 1K ohms hot. ...Disconnect the power cable, and open typically indicate a faulty LVPS/HVPS. If the switch is no continuity, then disconnect the fuser power cable at &12, check for the 220 V model printer This printer uses a belt fuser and therefore does not have a lamp.
...200 V ac-240 V ac for approximately +5 V dc on pin 1 and ground on the controller board. Fuser service check FRU Fuser power cable LVPS/HVPS Fuser Fuser Action Unplug the printer, and disconnect the fuser cable plug from J12 on pin 2. Note: Resistance measures approximately 400K ohms when cool and 1K ohms hot. ...Disconnect the power cable, and open typically indicate a faulty LVPS/HVPS. If the switch is no continuity, then disconnect the fuser power cable at &12, check for the 220 V model printer This printer uses a belt fuser and therefore does not have a lamp.
Service Manual
Page 53
... on the input sensors. Diagnostics information 2-27 Make sure the cable is damaged. See "Power-On Self Test (POST) sequence" on page 2-22. With the printer on, verify the following without disconnecting the cable: • Pins 1, 3, 5, and 6: 3.3 v • Pin 2: 5 v • Pins 4 and 7: GND If these voltages are..., it . Make sure the cable is no test or repair for damage. Paper feed service checks Paper jam error indication during POST FRU Fuser (exit sensor) Input/duplex sensor Manual feed sensor Action If the exit sensor flag, which is visible at J23 (Input sensor). Run POST...
... on the input sensors. Diagnostics information 2-27 Make sure the cable is damaged. See "Power-On Self Test (POST) sequence" on page 2-22. With the printer on, verify the following without disconnecting the cable: • Pins 1, 3, 5, and 6: 3.3 v • Pin 2: 5 v • Pins 4 and 7: GND If these voltages are..., it . Make sure the cable is no test or repair for damage. Paper feed service checks Paper jam error indication during POST FRU Fuser (exit sensor) Input/duplex sensor Manual feed sensor Action If the exit sensor flag, which is visible at J23 (Input sensor). Run POST...
Service Manual
Page 55
... of paper. Verify that the indicator light is set up correctly. 4. If the internal print test page prints correctly, the user's application/printer driver is set up correctly, and the correct bidirectional parallel cable is most likely due to a worn backup roll. Media "trees," wrinkles,... stacks poorly, or curls FRU Fuser Action This problem is installed, but the printer still fails to print on command from the host computer, then replace the controller board. 5. It causes the...
... of paper. Verify that the indicator light is set up correctly. 4. If the internal print test page prints correctly, the user's application/printer driver is set up correctly, and the correct bidirectional parallel cable is most likely due to a worn backup roll. Media "trees," wrinkles,... stacks poorly, or curls FRU Fuser Action This problem is installed, but the printer still fails to print on command from the host computer, then replace the controller board. 5. It causes the...
Service Manual
Page 58
... the springs or bearings show signs of paper over the roll to make sure that the laser light path is low, then try a new one. If toner cartridge is not blocked. Variation in the printer driver. 2-32 Replace as necessary. A heavier media may require higher heat to heavier paper.... Make sure recommended media is being used . See"LVPS/HVPS service check" on page 2-25 for signs of image FRU Fuser Media (not a FRU) Action The fuser may have an unbalanced force against the PC (photoconductor) drum. Check the media settings in image density horizontally across page FRU ...
... the springs or bearings show signs of paper over the roll to make sure that the laser light path is low, then try a new one. If toner cartridge is not blocked. Variation in the printer driver. 2-32 Replace as necessary. A heavier media may require higher heat to heavier paper.... Make sure recommended media is being used . See"LVPS/HVPS service check" on page 2-25 for signs of image FRU Fuser Media (not a FRU) Action The fuser may have an unbalanced force against the PC (photoconductor) drum. Check the media settings in image density horizontally across page FRU ...
Service Manual
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... the overall paper path for signs of page FRU Photoconductor kit (not a FRU) Fuser Transfer roll HVPS or controller board Action Print a menu page found under Utilities, and check settings for ...FRU) Developer drive coupling assembly Main motor gear drive Action Banding appears as it feeds through the printer, especially in the speed of the media as light or dark horizontal lines on a uniformly ...LVPS/HVPS card Action Make sure the toner cartridge and PC Kit are installed correctly and that the laser beam is plugged into the LVPS/HVPS. If the problem continues, then install a new toner ...
... the overall paper path for signs of page FRU Photoconductor kit (not a FRU) Fuser Transfer roll HVPS or controller board Action Print a menu page found under Utilities, and check settings for ...FRU) Developer drive coupling assembly Main motor gear drive Action Banding appears as it feeds through the printer, especially in the speed of the media as light or dark horizontal lines on a uniformly ...LVPS/HVPS card Action Make sure the toner cartridge and PC Kit are installed correctly and that the laser beam is plugged into the LVPS/HVPS. If the problem continues, then install a new toner ...