Product Manual
Page 2
... an Extension Number 44 What Is a Phone Line 44 What Is a Phone Service 44 Office Scenarios 45 Margie's Travel 46 Fourth Coffee 47 Southridge Video 48 Choosing Your Call Routing Plan 49 Introduction to Microsoft Response Point Administrator 51 Phone System Page 62 Base Unit Page 64 Call Routing Page 68 Upgrading Software 69 Understanding Information Storage and Retrieval 71 Checking the Status of the Phone System....... 73 Configuring IPSEC 73 Using...
... an Extension Number 44 What Is a Phone Line 44 What Is a Phone Service 44 Office Scenarios 45 Margie's Travel 46 Fourth Coffee 47 Southridge Video 48 Choosing Your Call Routing Plan 49 Introduction to Microsoft Response Point Administrator 51 Phone System Page 62 Base Unit Page 64 Call Routing Page 68 Upgrading Software 69 Understanding Information Storage and Retrieval 71 Checking the Status of the Phone System....... 73 Configuring IPSEC 73 Using...
Product Manual
Page 3
... Enabling the Directory 86 Disabling the Directory 87 Voicemail 88 Setting Voicemail Options 88 Specifying How You Retrieve Voicemail 89 Setting a Voicemail Greeting 90 Resetting the Extension Number Password..... 91 Phone Service 92 Adding Phone Service 93 Editing Phone Service 94 Removing Phone Service 95 Base Unit 96 Viewing the Event Log 96 Viewing Storage Space Detail 97 Changing the Base Unit Password 99 Configuring the E-Mail Server 100 Change the Date and Time 101 Backing Up the Base Unit 102 D-Link DVX-2000MS User Manual Restoring a Backup of the Base Unit 103 Call...
... Enabling the Directory 86 Disabling the Directory 87 Voicemail 88 Setting Voicemail Options 88 Specifying How You Retrieve Voicemail 89 Setting a Voicemail Greeting 90 Resetting the Extension Number Password..... 91 Phone Service 92 Adding Phone Service 93 Editing Phone Service 94 Removing Phone Service 95 Base Unit 96 Viewing the Event Log 96 Viewing Storage Space Detail 97 Changing the Base Unit Password 99 Configuring the E-Mail Server 100 Change the Date and Time 101 Backing Up the Base Unit 102 D-Link DVX-2000MS User Manual Restoring a Backup of the Base Unit 103 Call...
Product Manual
Page 4
... Call 126 Answering a Call 127 Transferring a Call 127 Parking and Retrieving a Call 128 Forward a Call 129 Using the Public Address System 130 Call Notifications 131 Enabling Call Notifications 132 Contacts 133 Importing Contacts 133 Adding and Editing Contacts 134 Deleting Contacts 135 Voicemail 136 Setting Voicemail Options 136 Specifying How You Retrieve Voicemail...... 137 Setting Your Voicemail Greeting 138 Tips For Recording Your Greeting 139 Reviewing Your Voice Messages 141 In the Office 141 Out the Office 142 From an E-Mail Program 143 Troubleshooting 144...
... Call 126 Answering a Call 127 Transferring a Call 127 Parking and Retrieving a Call 128 Forward a Call 129 Using the Public Address System 130 Call Notifications 131 Enabling Call Notifications 132 Contacts 133 Importing Contacts 133 Adding and Editing Contacts 134 Deleting Contacts 135 Voicemail 136 Setting Voicemail Options 136 Specifying How You Retrieve Voicemail...... 137 Setting Your Voicemail Greeting 138 Tips For Recording Your Greeting 139 Reviewing Your Voice Messages 141 In the Office 141 Out the Office 142 From an E-Mail Program 143 Troubleshooting 144...
Product Manual
Page 6
... Point phone system software. Simply add more phones. It also provides a call log to purchases more as your company grows and hires new employees, you only need to a VoiceCenter IP-based phone system on a network. The DVG-3104MS PSTN Gateway enables SMBs to connect PSTN lines* to relocate offices can take the phone system along. businesses that supports up to medium-sized businesses with support for a simplified setup process. Product Overview Introduction D-Link® VoiceCenter...
... Point phone system software. Simply add more phones. It also provides a call log to purchases more as your company grows and hires new employees, you only need to a VoiceCenter IP-based phone system on a network. The DVG-3104MS PSTN Gateway enables SMBs to connect PSTN lines* to relocate offices can take the phone system along. businesses that supports up to medium-sized businesses with support for a simplified setup process. Product Overview Introduction D-Link® VoiceCenter...
Product Manual
Page 7
... new phone extensions is not a Telephone Service Provider or VoIP Phone Service Provider. is just as easy and only takes a few simple steps to medium-sized business. *Requires a third party local phone service plan. D-Link phones provide two Ethernet ports for today's productivity and efficient minded small to complete. D-Link Systems, Inc. Users can also transfer, park, and retrieve calls the same way. Installing the IP Phone is a breeze since there is another convenient feature...
... new phone extensions is not a Telephone Service Provider or VoIP Phone Service Provider. is just as easy and only takes a few simple steps to medium-sized business. *Requires a third party local phone service plan. D-Link phones provide two Ethernet ports for today's productivity and efficient minded small to complete. D-Link Systems, Inc. Users can also transfer, park, and retrieve calls the same way. Installing the IP Phone is a breeze since there is another convenient feature...
Product Manual
Page 8
... users that was used to call 911, in case of a phone that may inhibit you from using a phone plugged into a standard telephone line or a cell phone) in addition to the caller's telephone number. Response Point does not provide to emergency services the physical location/address of a power failure, telephone service outage, or other degradation of the power, network, or telephone services at your phone system with the physical location/address of the phone that was used to certain owners...
... users that was used to call 911, in case of a phone that may inhibit you from using a phone plugged into a standard telephone line or a cell phone) in addition to the caller's telephone number. Response Point does not provide to emergency services the physical location/address of a power failure, telephone service outage, or other degradation of the power, network, or telephone services at your phone system with the physical location/address of the phone that was used to certain owners...
Product Manual
Page 9
... from your name and extension number from this list. D-Link DVX-2000MS User Manual Any user who has access to the base unit password (for example, the phone system administrator) can override your choice without your consent-by phone. (Voice messages sent as e-mail attachments are automatically added to override this information, which includes: • Voicemail messages that you specify to receive voicemail attachments. • Bypass Receptionist phone numbers that connect directly to external callers.
... from your name and extension number from this list. D-Link DVX-2000MS User Manual Any user who has access to the base unit password (for example, the phone system administrator) can override your choice without your consent-by phone. (Voice messages sent as e-mail attachments are automatically added to override this information, which includes: • Voicemail messages that you specify to receive voicemail attachments. • Bypass Receptionist phone numbers that connect directly to external callers.
Product Manual
Page 10
... receive calls. Calls-which are not encrypted. However, data that may also be stored in a locked drawer). D-Link DVX-2000MS User Manual 10 Data saved in a secure location (for logging on a disk that can be able to listen to make a backup of the Microsoft® Response Point™ phone system must exchange data so that pass between the base unit and...
... receive calls. Calls-which are not encrypted. However, data that may also be stored in a locked drawer). D-Link DVX-2000MS User Manual 10 Data saved in a secure location (for logging on a disk that can be able to listen to make a backup of the Microsoft® Response Point™ phone system must exchange data so that pass between the base unit and...
Product Manual
Page 11
... change their passwords using the Erase Data program ("ResponsePointEraseData.exe") that comes on the issues involved securing your employees to the base unit. The default extension number password is admin, which is secure, employees or callers could change the default password of the Internet to phone services, it -you give it to one . D-Link DVX-2000MS User Manual 11 The default base unit password is 9999. Installation Transfer of Base Units Transfer of users' personal information. Unless your LAN is used to log...
... change their passwords using the Erase Data program ("ResponsePointEraseData.exe") that comes on the issues involved securing your employees to the base unit. The default extension number password is admin, which is secure, employees or callers could change the default password of the Internet to phone services, it -you give it to one . D-Link DVX-2000MS User Manual 11 The default base unit password is 9999. Installation Transfer of Base Units Transfer of users' personal information. Unless your LAN is used to log...
Product Manual
Page 14
... access the public address system if you set in Assistant, is secure, however, phone users or callers could change the base unit password when you have more than one . Base Unit Password (Administrator) To help protect your phone system, immediately change phone settings, listen to phone services. If they will have a password for extension numbers, set up Response Point. Logon and Voicemail Passwords (Assistant) Employees also have a unique password for each extension number. Installation Setting Passwords Voice over Internet Protocol (VoIP) brings the power of user...
... access the public address system if you set in Assistant, is secure, however, phone users or callers could change the base unit password when you have more than one . Base Unit Password (Administrator) To help protect your phone system, immediately change phone settings, listen to phone services. If they will have a password for extension numbers, set up Response Point. Logon and Voicemail Passwords (Assistant) Employees also have a unique password for each extension number. Installation Setting Passwords Voice over Internet Protocol (VoIP) brings the power of user...
Product Manual
Page 36
...-125MS IP Phone connected to e-mail messages, or both), how you , as a phone user, more options to configure the phone system, including specifying how calls are forwarded, how voice messages are shown in the CD-ROM drive on your CD-ROM drive). Section 2 - Insert the VoiceCenter™ CD in Windows® XP. In the run box type "D:\ setup.exe" (where D: represents the drive letter of incoming calls, and...
...-125MS IP Phone connected to e-mail messages, or both), how you , as a phone user, more options to configure the phone system, including specifying how calls are forwarded, how voice messages are shown in the CD-ROM drive on your CD-ROM drive). Section 2 - Insert the VoiceCenter™ CD in Windows® XP. In the run box type "D:\ setup.exe" (where D: represents the drive letter of incoming calls, and...
Product Manual
Page 52
... Internet using cost-saving VoIP technology. only. • Transfer parked calls directly to the voicemail box of setting up new phone lines. • Upgrade firmware on phones for emergency and internal access only. Perform batch upgrades or apply the upgrade package to selected devices only. • Call history lets you monitor call activity so that you can be retrieved. • Park music is a free directory assistance service that callers will hear while they wait "in -call...
... Internet using cost-saving VoIP technology. only. • Transfer parked calls directly to the voicemail box of setting up new phone lines. • Upgrade firmware on phones for emergency and internal access only. Perform batch upgrades or apply the upgrade package to selected devices only. • Call history lets you monitor call activity so that you can be retrieved. • Park music is a free directory assistance service that callers will hear while they wait "in -call...
Product Manual
Page 67
... the time displayed is not updated in real time. Date and time on base unit Displays the date and time on the base unit that is available for configuration, contacts, and voicemail files. D-Link DVX-2000MS User Manual 67 Total space available Reports the amount of space on the base unit as of the last refresh. Base unit platform version Displays the version of the base unit software. Network address (IP address) Displays the IP address of the base unit. Time since last refresh Displays the time since the base unit settings...
... the time displayed is not updated in real time. Date and time on base unit Displays the date and time on the base unit that is available for configuration, contacts, and voicemail files. D-Link DVX-2000MS User Manual 67 Total space available Reports the amount of space on the base unit as of the last refresh. Base unit platform version Displays the version of the base unit software. Network address (IP address) Displays the IP address of the base unit. Time since last refresh Displays the time since the base unit settings...
Product Manual
Page 73
... Administrator. D-Link DVX-2000MS User Manual 73 Installation Checking the Status of the Phone System Phone system information is configured to use Internet Protocol security (IPSec), we recommend that occurred on the Base Unit and Phone System pages of the phone system: 1. Review information under the Status of the base unit. Configure the IPSec policy on the LAN to the base unit. 2. Section 2 - and the log of storage space, particularly for voicemail storage; Click the Base Unit button. 2. Click...
... Administrator. D-Link DVX-2000MS User Manual 73 Installation Checking the Status of the Phone System Phone system information is configured to use Internet Protocol security (IPSec), we recommend that occurred on the Base Unit and Phone System pages of the phone system: 1. Review information under the Status of the base unit. Configure the IPSec policy on the LAN to the base unit. 2. Section 2 - and the log of storage space, particularly for voicemail storage; Click the Base Unit button. 2. Click...
Product Manual
Page 91
.... D-Link DVX-2000MS User Manual 91 On the Identification tab, click Reset Password. 4. Section 2 - Employees use this password to log on to the Assistant program and to edit, and click OK. 3. In the Tasks panel, under Users, click Edit User, select a user to access their voicemail. Click the Phone System button. 2. Click OK in the User Properties dialog box. Encourage your employees to change a user's password, but you cannot set or change the default password...
.... D-Link DVX-2000MS User Manual 91 On the Identification tab, click Reset Password. 4. Section 2 - Employees use this password to log on to the Assistant program and to edit, and click OK. 3. In the Tasks panel, under Users, click Edit User, select a user to access their voicemail. Click the Phone System button. 2. Click OK in the User Properties dialog box. Encourage your employees to change a user's password, but you cannot set or change the default password...
Product Manual
Page 96
... device connected to voicemail is managed using options in the Show list. 5. To view the event log: 1. Viewing the Event Log The event log details errors, warnings, and information about an event, double-click the row in the event log. For example, you can back it up, change settings, and monitor events and errors, among other such events. Click the Base Unit button. 2. Click Base Unit Performance...
... device connected to voicemail is managed using options in the Show list. 5. To view the event log: 1. Viewing the Event Log The event log details errors, warnings, and information about an event, double-click the row in the event log. For example, you can back it up, change settings, and monitor events and errors, among other such events. Click the Base Unit button. 2. Click Base Unit Performance...
Product Manual
Page 100
.... 4. D-Link DVX-2000MS User Manual 100 To verify that you 'll need to establish a high-speed Internet connection with attached voicemail file, check the event log to see if there was a failure in the Assistant program to make sure the message wasn't filtered as e-mail attachments. 2. It may be configured to hear your extension number from another phone, and leave a voice message for yourself. 3. Double-click the WAV file to work with...
.... 4. D-Link DVX-2000MS User Manual 100 To verify that you 'll need to establish a high-speed Internet connection with attached voicemail file, check the event log to see if there was a failure in the Assistant program to make sure the message wasn't filtered as e-mail attachments. 2. It may be configured to hear your extension number from another phone, and leave a voice message for yourself. 3. Double-click the WAV file to work with...
Product Manual
Page 136
... User Properties dialog box. D-Link DVX-2000MS User Manual 136 To change . 3. Click OK in a remote location. Installation Voicemail Voicemail messages can be left on your phone or receive them as attachments to voice messages over the phone in your phone or delivered as attachments to e-mail messages (or by both ), as well as how callers will receive voice messages, including whether you want to later. You can specify a number of settings...
... User Properties dialog box. D-Link DVX-2000MS User Manual 136 To change . 3. Click OK in a remote location. Installation Voicemail Voicemail messages can be left on your phone or receive them as attachments to voice messages over the phone in your phone or delivered as attachments to e-mail messages (or by both ), as well as how callers will receive voice messages, including whether you want to later. You can specify a number of settings...
Product Manual
Page 142
... want . D-Link DVX-2000MS User Manual 142 When connected, if the Automated Receptionist answers, say "Voicemail" or dial 886; When prompted, enter the password for logging on the base unit for which you 're out of free space available to Assistant. Voice messages sent as e-mail attachments. If you 're out of time. Important: Voice messages that you retrieve by phone are not deleted by phone when you haven't changed it, the default password is...
... want . D-Link DVX-2000MS User Manual 142 When connected, if the Automated Receptionist answers, say "Voicemail" or dial 886; When prompted, enter the password for logging on the base unit for which you 're out of free space available to Assistant. Voice messages sent as e-mail attachments. If you 're out of time. Important: Voice messages that you retrieve by phone are not deleted by phone when you haven't changed it, the default password is...
Product Manual
Page 146
... connectivity problems. To test receiving calls, set up on the base unit. 2. Response Point automatically uses Microsoft Anna to record your phone service provider's customer support service for Response Point files, the base unit will be deleted in the temporary folder on the display panel (if applicable to -speech program is always available for more than 15 days. D-Link DVX-2000MS User Manual 146 If the Automated Receptionist answers, the phone line and the adapter...
... connectivity problems. To test receiving calls, set up on the base unit. 2. Response Point automatically uses Microsoft Anna to record your phone service provider's customer support service for Response Point files, the base unit will be deleted in the temporary folder on the display panel (if applicable to -speech program is always available for more than 15 days. D-Link DVX-2000MS User Manual 146 If the Automated Receptionist answers, the phone line and the adapter...