Hard Drive White Paper
Page 5
... chkdsk /p /r commands to removable media. • Regularly check the HP Web site for system BIOS and driver enhancements. 5 Windows XP: http://support.microsoft.com/default.aspx?scid=kb;EN-US;314848 - Windows XP command line: http://support.microsoft.com/default.aspx?scid=kb;EN-US;283080... Regularly back up critical email and documents to check your hard drive: - HP Recommendations for Notebook Users • Install HP Notebook LidSwitch Policy, or as an alternative, place the notebook into Standby mode before transporting it from one location to another. • Upgrade to the latest...
... chkdsk /p /r commands to removable media. • Regularly check the HP Web site for system BIOS and driver enhancements. 5 Windows XP: http://support.microsoft.com/default.aspx?scid=kb;EN-US;314848 - Windows XP command line: http://support.microsoft.com/default.aspx?scid=kb;EN-US;283080... Regularly back up critical email and documents to check your hard drive: - HP Recommendations for Notebook Users • Install HP Notebook LidSwitch Policy, or as an alternative, place the notebook into Standby mode before transporting it from one location to another. • Upgrade to the latest...
Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks
Page 1
... Service Pack 2 on HP Compaq Business Notebooks Introduction...2 Purpose ...2 Audience ...2 System requirements and prerequisites 2 System requirements ...2 Installation ...3 Installing Windows XP Service Pack 2 3 Preparing for installation ...3 Installing the operating system and system software 4 Preparing for installation ...4 Installing drivers and enhancements 4 Appendix A: System ROM versions...5 Determining the ROM version using Setup 5 Determining the ROM version using...
... Service Pack 2 on HP Compaq Business Notebooks Introduction...2 Purpose ...2 Audience ...2 System requirements and prerequisites 2 System requirements ...2 Installation ...3 Installing Windows XP Service Pack 2 3 Preparing for installation ...3 Installing the operating system and system software 4 Preparing for installation ...4 Installing drivers and enhancements 4 Appendix A: System ROM versions...5 Determining the ROM version using Setup 5 Determining the ROM version using...
Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks
Page 3
...• The latest HP Support Software CD containing updated drivers and deliverables described in the order provided. Installation Installing Windows XP Service Pack 2 IMPORTANT Follow the instructions in the section "Installation of Microsoft Windows XP to complete the ROM upgrade. 3 Check the ... the steps below. - You will need the following items before installing: • A supported system with Microsoft Windows XP o Windows XP OS License for each PC • Microsoft Windows XP Service Pack 2 o SP2 is updated monthly and available by pressing Fn+Esc after the OS boots. -...
...• The latest HP Support Software CD containing updated drivers and deliverables described in the order provided. Installation Installing Windows XP Service Pack 2 IMPORTANT Follow the instructions in the section "Installation of Microsoft Windows XP to complete the ROM upgrade. 3 Check the ... the steps below. - You will need the following items before installing: • A supported system with Microsoft Windows XP o Windows XP OS License for each PC • Microsoft Windows XP Service Pack 2 o SP2 is updated monthly and available by pressing Fn+Esc after the OS boots. -...
Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks
Page 4
...notebook PC. Refer to properly set up the networking and security components of Necessary Drivers and Enhancements (along with the system for SP2 4. Note Contact the Network Administrators to the Microsoft website for complete SP2 installation instructions. 3. Table 1 Minimum Versions of Microsoft Windows SP2. Drivers... and enhancements installation Perform the following steps: 1. Install the updated drivers and enhancements from the HP Software Support CD or the HP website ...
...notebook PC. Refer to properly set up the networking and security components of Necessary Drivers and Enhancements (along with the system for SP2 4. Note Contact the Network Administrators to the Microsoft website for complete SP2 installation instructions. 3. Table 1 Minimum Versions of Microsoft Windows SP2. Drivers... and enhancements installation Perform the following steps: 1. Install the updated drivers and enhancements from the HP Software Support CD or the HP website ...
WLAN solutions for HP enterprise notebooks and Tablet PCs
Page 4
...keys and profiles, minimizing the burden on IT staff. WLAN driver and client software that are compatible across multiple notebooks and WLAN adapters, and are addressing business customer needs for better protection against unauthorized PC access, as well as embedded security chips designed to the Trusted... period ease IT management by the HP ProtectTools Security Manager-a single client console application that was ratified in June 2004 by allowing Windows® Domain credentials to be restricted to prevent modifying WLAN profiles (for example, security keys), and in mid 2003 as wired...
...keys and profiles, minimizing the burden on IT staff. WLAN driver and client software that are compatible across multiple notebooks and WLAN adapters, and are addressing business customer needs for better protection against unauthorized PC access, as well as embedded security chips designed to the Trusted... period ease IT management by the HP ProtectTools Security Manager-a single client console application that was ratified in June 2004 by allowing Windows® Domain credentials to be restricted to prevent modifying WLAN profiles (for example, security keys), and in mid 2003 as wired...
Maintenance and Service Guide
Page 41
... not to display the Boot menu. 5. If the hard disk is running, replace the OS CD with the Driver Recovery CD. When the operating system has been installed and while Windows is partitioned into the notebook's CD/DVD drive. Service Manual Removal and Replacement 2-11 When the dialog box appears, follow any instructions...
... not to display the Boot menu. 5. If the hard disk is running, replace the OS CD with the Driver Recovery CD. When the operating system has been installed and while Windows is partitioned into the notebook's CD/DVD drive. Service Manual Removal and Replacement 2-11 When the dialog box appears, follow any instructions...
Maintenance and Service Guide
Page 103
... Notebook resumes slowly from Standby mode Does not suspend to Standby mode as expected Does not automatically enter Hibernation mode as expected Display Dark display, no image, replace motherboard. If problem appears after installing new software (including drivers),...Notebook won't suspend if connection to resume if network card is busy, it normally finishes current operation before entering (or allowing notebook to Never. Contact software vendor for AC and battery power are installed properly. Notebook can take a minute or longer to another computer is reinitialized, Windows...
... Notebook resumes slowly from Standby mode Does not suspend to Standby mode as expected Does not automatically enter Hibernation mode as expected Display Dark display, no image, replace motherboard. If problem appears after installing new software (including drivers),...Notebook won't suspend if connection to resume if network card is busy, it normally finishes current operation before entering (or allowing notebook to Never. Contact software vendor for AC and battery power are installed properly. Notebook can take a minute or longer to another computer is reinitialized, Windows...
Maintenance and Service Guide
Page 107
... SDRAM module Increase sound volume. Check software controls. Test audio with notebook. Make sure speaker assembly cable is enabled (mute button and software controls). In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings. Symptom Touch pad ... headphones or external speakers (switchboard PCA). Make sure touch pad is enabled in Windows Help. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive...
... SDRAM module Increase sound volume. Check software controls. Test audio with notebook. Make sure speaker assembly cable is enabled (mute button and software controls). In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings. Symptom Touch pad ... headphones or external speakers (switchboard PCA). Make sure touch pad is enabled in Windows Help. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive...
Maintenance and Service Guide
Page 108
... the device is disabled, try to enable. In a hotel, ask for latest USB drivers. Check port settings in Windows Help. Try disabling error correction and data compression. Check settings in Control Panel. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. If modem is powered by...
... the device is disabled, try to enable. In a hotel, ask for latest USB drivers. Check port settings in Windows Help. Try disabling error correction and data compression. Check settings in Control Panel. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. If modem is powered by...
Maintenance and Service Guide
Page 109
... Panel. Test LAN with ECP parallel port. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 meters (330... 5 for DMA conflict with e-Diagtools diagnostics. Motherboard Infrared is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Check settings in Windows Help. Try to network or network may not be down. Try connecting notebook to another network station (if applicable).
... Panel. Test LAN with ECP parallel port. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 meters (330... 5 for DMA conflict with e-Diagtools diagnostics. Motherboard Infrared is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Check settings in Windows Help. Try to network or network may not be down. Try connecting notebook to another network station (if applicable).
Maintenance and Service Guide
Page 112
Updating e-Diagtools You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page ... non-destructive, and are prompted to run e-Diagtools. Press F2 to exit e-Diagtools. 7. The notebook reboots when you exit the program so drivers can be in a predictable state during the tests. Diagnostic Tools This section describes the following procedure describes...
Updating e-Diagtools You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page ... non-destructive, and are prompted to run e-Diagtools. Press F2 to exit e-Diagtools. 7. The notebook reboots when you exit the program so drivers can be in a predictable state during the tests. Diagnostic Tools This section describes the following procedure describes...
Service Manual
Page 144
... and assumes power will be replaced. It, therefore, depends on notebook's power use at that software. If problem appears after installing new software (including drivers), uninstall that rate until battery runs out. Blinking cursor appears while system is reinitialized, Windows desktop appears. Notebook won't suspend if connection to another AC adapter, if available. Repair...
... and assumes power will be replaced. It, therefore, depends on notebook's power use at that software. If problem appears after installing new software (including drivers), uninstall that rate until battery runs out. Blinking cursor appears while system is reinitialized, Windows desktop appears. Notebook won't suspend if connection to another AC adapter, if available. Repair...
Service Manual
Page 148
...). Speaker assembly. Motherboard. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected. Top case. Test audio with notebook. Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA...drivers\TouchPad.) Top case. Memory Out of memory error. Test audio with e-Diagtools diagnostics. Top case. Motherboard. Increase sound volume. Check for use with e-Diagtools diagnostics. Switchboard PCA. Motherboard. Check whether sound is enabled in Device Manager. Check settings in Windows...
...). Speaker assembly. Motherboard. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected. Top case. Test audio with notebook. Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA...drivers\TouchPad.) Top case. Memory Out of memory error. Test audio with e-Diagtools diagnostics. Top case. Motherboard. Increase sound volume. Check for use with e-Diagtools diagnostics. Switchboard PCA. Motherboard. Check whether sound is enabled in Device Manager. Check settings in Windows...
Service Manual
Page 149
For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Motherboard. Open hardware Device Manager. Try disabling... powered by the USB port, try the other port. Test modem with e-Diagtools diagnostics. In a hotel, ask for latest USB drivers. If modem has a conflict, try to enable. For USB: if the device is disabled, try disabling another device. Repair Center...USB General problems. Modem General problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Restart notebook. Check port settings in Windows Help.
For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Motherboard. Open hardware Device Manager. Try disabling... powered by the USB port, try the other port. Test modem with e-Diagtools diagnostics. In a hotel, ask for latest USB drivers. If modem has a conflict, try to enable. For USB: if the device is disabled, try disabling another device. Repair Center...USB General problems. Modem General problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Restart notebook. Check port settings in Windows Help.
Service Manual
Page 150
...other sources of infrared radiation can cause transmission errors. Test LAN with ECP parallel port. Sunlight, heat from notebook (possible IRQ conflict). Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 ...General problems. Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Check settings in Windows Help. Infrared is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. For fast-IrDA, check for 100Base-TX operation. Use networking...
...other sources of infrared radiation can cause transmission errors. Test LAN with ECP parallel port. Sunlight, heat from notebook (possible IRQ conflict). Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 ...General problems. Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Check settings in Windows Help. Infrared is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. For fast-IrDA, check for 100Base-TX operation. Use networking...
Service Manual
Page 153
...test. • Advanced testing using e-Diagtools for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page 3-...designed to run after the system reboots, so that the notebook will be loaded. Running e-Diagtools The following diagnostic tools you exit the program so drivers can download the latest version of the notebook. When the menu appears, press F2 to the Support ...
...test. • Advanced testing using e-Diagtools for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page 3-...designed to run after the system reboots, so that the notebook will be loaded. Running e-Diagtools The following diagnostic tools you exit the program so drivers can download the latest version of the notebook. When the menu appears, press F2 to the Support ...
Reference Guide
Page 63
... port of the device with no more than one meter apart with which you can use your notebook infrared port to transfer files by selecting Start > Control Panel > Printers & Other Hardware >...located on using this connection, contact the device manufacturer Web site for the latest version of the driver for instructions on the front of communications, open Wireless Link by using Wireless Link. Select the ...an infrared device (select models only) Select models include an infrared port. See the Windows online Help for the device. If you want to connect a device that has a 6-wire plug...
... port of the device with no more than one meter apart with which you can use your notebook infrared port to transfer files by selecting Start > Control Panel > Printers & Other Hardware >...located on using this connection, contact the device manufacturer Web site for the latest version of the driver for instructions on the front of communications, open Wireless Link by using Wireless Link. Select the ...an infrared device (select models only) Select models include an infrared port. See the Windows online Help for the device. If you want to connect a device that has a 6-wire plug...
Reference Guide
Page 88
... infrared ports is not blocked, and that the cable is secure at both ends. • Check for printer errors. • Make sure Windows is running; Printing problems Hint You will usually be no more than 1 meter apart. • Make sure the printer is on and has... Standby if the connection is active. • If the notebook is performing an operation, it . • Make sure you 're using such a printer, try selecting a compatible printer driver for the operation to finish before entering Standby. If the notebook doesn't automatically enter Hibernation as expected • Make sure ...
... infrared ports is not blocked, and that the cable is secure at both ends. • Check for printer errors. • Make sure Windows is running; Printing problems Hint You will usually be no more than 1 meter apart. • Make sure the printer is on and has... Standby if the connection is active. • If the notebook is performing an operation, it . • Make sure you 're using such a printer, try selecting a compatible printer driver for the operation to finish before entering Standby. If the notebook doesn't automatically enter Hibernation as expected • Make sure ...
Reference Guide
Page 91
... a long time to resume after entering Standby The notebook can routinely take a minute or more to network resources, your notebook may have to locate the computer. If this chapter. As soon as the hardware has been re-initialized, the Windows desktop will see a blinking cursor on the network. •... if it 's not turned on to an 802.11 network via an access point, yet your notebook includes Bluetooth capabilities, make sure wireless 802.11 communication is loading drivers and checking hardware and network connections, you are in Control Panel, open Network Connections. 82 Reference ...
... a long time to resume after entering Standby The notebook can routinely take a minute or more to network resources, your notebook may have to locate the computer. If this chapter. As soon as the hardware has been re-initialized, the Windows desktop will see a blinking cursor on the network. •... if it 's not turned on to an 802.11 network via an access point, yet your notebook includes Bluetooth capabilities, make sure wireless 802.11 communication is loading drivers and checking hardware and network connections, you are in Control Panel, open Network Connections. 82 Reference ...