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... (with Fan 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...
... (with Fan 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...
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...431-1587 http://www.microsoft.com/ Restricted to install, configure, and repair these products. Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific Channel Support ... ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. and Canada. Call (800) 524-3388 for Windows operating systems. Service Manual vii Outside U.S. The following ...
...431-1587 http://www.microsoft.com/ Restricted to install, configure, and repair these products. Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific Channel Support ... ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. and Canada. Call (800) 524-3388 for Windows operating systems. Service Manual vii Outside U.S. The following ...
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... This chapter tells you install them. Without proper grounding, an electrostatic discharge can damage the notebook. (The symbol at the end of each section below. Service Manual Removal and Replacement 2-1 You can use these are the reverse of screws before you how to...• Rubber screw plugs, display (page 2-12) CAUTION: Always provide proper grounding when performing repairs. NOTE: Reassembly steps are displayed throughout this chapter to remove and replace the notebook's components and assemblies. Symbols like these to verify the sizes of the removal steps. The items...
... This chapter tells you install them. Without proper grounding, an electrostatic discharge can damage the notebook. (The symbol at the end of each section below. Service Manual Removal and Replacement 2-1 You can use these are the reverse of screws before you how to...• Rubber screw plugs, display (page 2-12) CAUTION: Always provide proper grounding when performing repairs. NOTE: Reassembly steps are displayed throughout this chapter to remove and replace the notebook's components and assemblies. Symbols like these to verify the sizes of the removal steps. The items...
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...notebook... damage the notebook. Update the notebook's BIOS as follows: 1. Undock the notebook if it . 3. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP...the AC adapter to reset the notebook. When the process completes, press the power button to the notebook. 4. If you must replace ...are available from it is defective, you cannot boot the notebook adequately, use e-DiagTools for Windows or a BIOS floppy ...equipment needed to connect to the Internet. 5. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to reprogram ...
...notebook... damage the notebook. Update the notebook's BIOS as follows: 1. Undock the notebook if it . 3. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP...the AC adapter to reset the notebook. When the process completes, press the power button to the notebook. 4. If you must replace ...are available from it is defective, you cannot boot the notebook adequately, use e-DiagTools for Windows or a BIOS floppy ...equipment needed to connect to the Internet. 5. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to reprogram ...
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... Library. Using a BIOS Floppy Disk If you do the following to use the correct BIOS floppy disk for the notebook model you are repairing. CAUTION: Make sure to boot from the Partnership Web site (see page vii) under Product Support Information in a... boot block jumper, unplug it is reprogrammed. b. If necessary, download the latest BIOS version and reprogram the BIOS IC. 1 13 14 25 Figure 2-41. Boot-Block Jumper 2-60 Removal and Replacement Service Manual...
... Library. Using a BIOS Floppy Disk If you do the following to use the correct BIOS floppy disk for the notebook model you are repairing. CAUTION: Make sure to boot from the Partnership Web site (see page vii) under Product Support Information in a... boot block jumper, unplug it is reprogrammed. b. If necessary, download the latest BIOS version and reprogram the BIOS IC. 1 13 14 25 Figure 2-41. Boot-Block Jumper 2-60 Removal and Replacement Service Manual...
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... for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation ...
... for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation ...
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However the ASP is authorized to repair the notebook, and reimbursement can be reimbursed to the ASP. Standard ...number label to ASP for parts or labor. Support by Authorized Service Providers In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is standard in most situations but you should check the marking ... for that model. The sales force has the option of the notebook indicates the ASP support status for that model. 3-2 Troubleshooting and Diagnostics Service Manual Parts and labor will be negotiated directly with ASP support using the...
However the ASP is authorized to repair the notebook, and reimbursement can be reimbursed to the ASP. Standard ...number label to ASP for parts or labor. Support by Authorized Service Providers In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is standard in most situations but you should check the marking ... for that model. The sales force has the option of the notebook indicates the ASP support status for that model. 3-2 Troubleshooting and Diagnostics Service Manual Parts and labor will be negotiated directly with ASP support using the...
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Troubleshooting suggestions. Verify the repair by testing the functionality of the problem and any supporting information. Figure 3-1. To ensure quality repair, follow the basic troubleshooting steps shown below. Check the customer's description of the complete unit. Troubleshoot the problem using: - Try to duplicate the customer's problem. Diagnostic tools. - Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 Check for customer abuse. Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem.
Troubleshooting suggestions. Verify the repair by testing the functionality of the problem and any supporting information. Figure 3-1. To ensure quality repair, follow the basic troubleshooting steps shown below. Check the customer's description of the complete unit. Troubleshoot the problem using: - Try to duplicate the customer's problem. Diagnostic tools. - Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 Check for customer abuse. Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem.
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... to help find the module responsible for each problem. Other tools include the power-on page 3-8 include general suggestions for repairing notebooks that show specific failure symptoms. Swapping modules that do work properly. • Separate Problems. If there are multiple symptoms,...; Observe Symptoms. Using the customer's information, try to correct a particular failure. Service Manual Troubleshooting and Diagnostics 3-5 Table 3-2 on page 3-7 shows how you replace a module, the notebook will not usually need to replace more than one to duplicate the problem. The troubleshooting...
... to help find the module responsible for each problem. Other tools include the power-on page 3-8 include general suggestions for repairing notebooks that show specific failure symptoms. Swapping modules that do work properly. • Separate Problems. If there are multiple symptoms,...; Observe Symptoms. Using the customer's information, try to correct a particular failure. Service Manual Troubleshooting and Diagnostics 3-5 Table 3-2 on page 3-7 shows how you replace a module, the notebook will not usually need to replace more than one to duplicate the problem. The troubleshooting...
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Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test. Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests.
Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test. Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests.
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Press and hold power button to turn notebook off, and then press power button to turn notebook on but one SDRAM module and try again. Reinsert any PC cards, press the reset button to turn notebook off , try again. AC adapter SDRAM module. If power status light turns... does not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help find the problem. See the figure on page 1-24 and the table on...
Press and hold power button to turn notebook off, and then press power button to turn notebook on but one SDRAM module and try again. Reinsert any PC cards, press the reset button to turn notebook off , try again. AC adapter SDRAM module. If power status light turns... does not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help find the problem. See the figure on page 1-24 and the table on...
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... contacts. Make sure floppy disk is installed and connected correctly. Restart notebook. Check for corrupt files on battery LEDs. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive...Suggestions Make sure battery is restricted to check hard disk. See page 5-2. Delete temporary and unneeded files. If notebook boots from CD in disk's Properties sheet to certain sites. Check battery level on hard drive, use Recovery...replace hard drive. Remove and reinstall hard drive. Power Service Manual Troubleshooting and Diagnostics 3-9
... contacts. Make sure floppy disk is installed and connected correctly. Restart notebook. Check for corrupt files on battery LEDs. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive...Suggestions Make sure battery is restricted to check hard disk. See page 5-2. Delete temporary and unneeded files. If notebook boots from CD in disk's Properties sheet to certain sites. Check battery level on hard drive, use Recovery...replace hard drive. Remove and reinstall hard drive. Power Service Manual Troubleshooting and Diagnostics 3-9
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... Move notebook away from any nearby heat source. Repair Center: Likely Causes AC adapter Battery Motherboard Battery or contacts AC adapter Motherboard Heat sink AC adapter Motherboard Time Remaining is installed or AC adapter connected. Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual Try ... will be replaced. It, therefore, depends on notebook's power use at that moment. Try another AC adapter, if available. Repair Center: Comments Check battery and AC adapter Check heat sink AC adapter cannot be repaired, and must be used at that rate until battery...
... Move notebook away from any nearby heat source. Repair Center: Likely Causes AC adapter Battery Motherboard Battery or contacts AC adapter Motherboard Heat sink AC adapter Motherboard Time Remaining is installed or AC adapter connected. Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual Try ... will be replaced. It, therefore, depends on notebook's power use at that moment. Try another AC adapter, if available. Repair Center: Comments Check battery and AC adapter Check heat sink AC adapter cannot be repaired, and must be used at that rate until battery...
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... longer to enter) Standby or Hibernation mode. When hardware is installed. If notebook is installed properly, replace CPU module. Check power supply. Replace SDRAM modules. Service Manual Troubleshooting and Diagnostics 3-11 Press Fn+F5 several times. Try external monitor. Make... set to another computer is enabled in Power in Control Panel. Repair Center: Likely Causes Make sure notebook is loading and checking hardware and network connections. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. Check display cable connections, replace...
... longer to enter) Standby or Hibernation mode. When hardware is installed. If notebook is installed properly, replace CPU module. Check power supply. Replace SDRAM modules. Service Manual Troubleshooting and Diagnostics 3-11 Press Fn+F5 several times. Try external monitor. Make... set to another computer is enabled in Power in Control Panel. Repair Center: Likely Causes Make sure notebook is loading and checking hardware and network connections. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. Check display cable connections, replace...
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...Switchboard PCA Display assembly Motherboard Display cable connection Display assembly Usually caused by closing display with pencil-sized object on screen Repair Center: Comments Check display cable connection. Check display cable connection. Declared to area on keyboard Caused by customer abuse....connector. Check hard disk installation. Punctured display Vertical crack near center of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual Check notebook and drive for alternate noise sources, such as PCMCIA drive or fan. Scratched display glass Local area of dark or ...
...Switchboard PCA Display assembly Motherboard Display cable connection Display assembly Usually caused by closing display with pencil-sized object on screen Repair Center: Comments Check display cable connection. Check display cable connection. Declared to area on keyboard Caused by customer abuse....connector. Check hard disk installation. Punctured display Vertical crack near center of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual Check notebook and drive for alternate noise sources, such as PCMCIA drive or fan. Scratched display glass Local area of dark or ...
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... partitions using HP certified media. Repair Center: Likely Causes Hard drive No response from floppy drive. Clean with e-Diagtools diagnostics. CD/DVD drive Repair Center: Comments Make sure floppy.... Make sure CD/DVD drive is unavailable for other media. Press Play button. Service Manual Troubleshooting and Diagnostics 3-13 Check hard disk using Tools tab in disk's Properties sheet. This... space is installed properly. DVD may be double-sided. Restart notebook. Back up files if possible, then use Recovery CDs to reformat hard disk and ...
... partitions using HP certified media. Repair Center: Likely Causes Hard drive No response from floppy drive. Clean with e-Diagtools diagnostics. CD/DVD drive Repair Center: Comments Make sure floppy.... Make sure CD/DVD drive is unavailable for other media. Press Play button. Service Manual Troubleshooting and Diagnostics 3-13 Check hard disk using Tools tab in disk's Properties sheet. This... space is installed properly. DVD may be double-sided. Restart notebook. Back up files if possible, then use Recovery CDs to reformat hard disk and ...
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...as needed , uninstall PC Friendly and restart notebook. This software can cause errors or erratic play. Check settings in connector on motherboard. 3-14 Troubleshooting and Diagnostics Service Manual Make sure disk is permanent. Some DVDs include software called "PC Friendly". Check devices separately... If software was removed, use the Recovery CDs to turn on number lock. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Symptom Region Code error System Error...
...as needed , uninstall PC Friendly and restart notebook. This software can cause errors or erratic play. Check settings in connector on motherboard. 3-14 Troubleshooting and Diagnostics Service Manual Make sure disk is permanent. Some DVDs include software called "PC Friendly". Check devices separately... If software was removed, use the Recovery CDs to turn on number lock. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Symptom Region Code error System Error...
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... software controls). Avoid touching touch pad while booting or resuming. Use an external microphone (internal microphone normally not included). Service Manual Troubleshooting and Diagnostics 3-15 Delete temporary and unneeded files. Not all third-party memory cards have been tested for sound resource conflicts... working Select button does not work Memory Out of memory error Notebook does not boot after adding SDRAM Audio No sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Make sure touch pad is enabled in...
... software controls). Avoid touching touch pad while booting or resuming. Use an external microphone (internal microphone normally not included). Service Manual Troubleshooting and Diagnostics 3-15 Delete temporary and unneeded files. Not all third-party memory cards have been tested for sound resource conflicts... working Select button does not work Memory Out of memory error Notebook does not boot after adding SDRAM Audio No sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Make sure touch pad is enabled in...
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Check port settings in Control Panel. Test ports with e-Diagtools diagnostics. Motherboard Check settings in Device Manager. Restart notebook. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Use analog telephone line (2, 3, or 4 wires), not...other port. Test modem with e-Diagtools diagnostics. If modem has a conflict, try to enable. Motherboard Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Check settings in Windows Help. Try disabling error correction and data compression. For USB: if the device...
Check port settings in Control Panel. Test ports with e-Diagtools diagnostics. Motherboard Check settings in Device Manager. Restart notebook. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Use analog telephone line (2, 3, or 4 wires), not...other port. Test modem with e-Diagtools diagnostics. If modem has a conflict, try to enable. Motherboard Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Check settings in Windows Help. Try disabling error correction and data compression. For USB: if the device...
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...PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Try connecting notebook...length is 100 meters (330 feet). Sunlight, heat from notebook (possible IRQ conflict). Symptom LAN/network General problems Infrared General problems Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Use networking ...
...PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Try connecting notebook...length is 100 meters (330 feet). Sunlight, heat from notebook (possible IRQ conflict). Symptom LAN/network General problems Infrared General problems Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Use networking ...