Limited Warranty and Support Guide
Page 6
... own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by...
... own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by...
Limited Warranty and Support Guide
Page 11
... qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to better handle your needs...
... qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to better handle your needs...
Getting Started
Page 7
... the display device. Modem Icon/label Description and function Modem (Line In RJ-11) (select models only) to connect the computer modem to a telephone wall jack for connecting to the computer. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a TV. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). VGA/Monitor VGA/Monitor (blue) display output connector, to connect to an Ethernet...
... the display device. Modem Icon/label Description and function Modem (Line In RJ-11) (select models only) to connect the computer modem to a telephone wall jack for connecting to the computer. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a TV. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). VGA/Monitor VGA/Monitor (blue) display output connector, to connect to an Ethernet...
Getting Started
Page 10
... on the network card to a network. You need an existing wireless LAN with the computer. For more information about setting up a wireless network: Click the Windows Start button , click Help and Support, and then type setting up a wireless network connection (Select models only) You can connect to the Internet through the network. 1 Connect an Ethernet cable to the Ethernet (RJ-45) connector (A) on the back of the computer or in an elevated and open area. Consult your Internet Service Provider...
... on the network card to a network. You need an existing wireless LAN with the computer. For more information about setting up a wireless network: Click the Windows Start button , click Help and Support, and then type setting up a wireless network connection (Select models only) You can connect to the Internet through the network. 1 Connect an Ethernet cable to the Ethernet (RJ-45) connector (A) on the back of the computer or in an elevated and open area. Consult your Internet Service Provider...
Getting Started
Page 19
... to make the hardware connections. 1 Refer to "Setting Up Your Computer" on page 1 to Use Your Computer 15 To check a wireless LAN device installation, see "Connecting to protect the network from unauthorized access. If you have Microsoft Internet Explorer®. NOTE: If you did not set up a network, use any Web browser; Set up with an ISP, skip this computer. Change the default network name (SSID) and password. For dial-up Internet service. Using wireless...
... to make the hardware connections. 1 Refer to "Setting Up Your Computer" on page 1 to Use Your Computer 15 To check a wireless LAN device installation, see "Connecting to protect the network from unauthorized access. If you have Microsoft Internet Explorer®. NOTE: If you did not set up a network, use any Web browser; Set up with an ISP, skip this computer. Change the default network name (SSID) and password. For dial-up Internet service. Using wireless...
Getting Started
Page 22
... the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. To solve the problem temporarily, disable the firewall, perform the task that they have caused. When you are connected to the Internet, Windows 7 Update automatically notifies you (through a pop-up to date by model) Antivirus software can disable or damage the operating system, software programs, or computer utilities...
... the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. To solve the problem temporarily, disable the firewall, perform the task that they have caused. When you are connected to the Internet, Windows 7 Update automatically notifies you (through a pop-up to date by model) Antivirus software can disable or damage the operating system, software programs, or computer utilities...
Getting Started
Page 33
...-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 48. Maintenance information and guidelines in "Software Troubleshooting" on page 45. The troubleshooting...
...-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 48. Maintenance information and guidelines in "Software Troubleshooting" on page 45. The troubleshooting...
Getting Started
Page 37
.../support Select your country/region and language, search on your computer model number, and then search on the keyboard to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Press the Num Lock key on the keyword cleaning. Click the left mouse button to use the arrow keys on the number key pad. For a mouse...
.../support Select your country/region and language, search on your computer model number, and then search on the keyboard to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Press the Num Lock key on the keyword cleaning. Click the left mouse button to use the arrow keys on the number key pad. For a mouse...
Getting Started
Page 40
... enabled. Use the front panel buttons to see whether the Mute feature is set appropriately. Turn off your software program. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the taskbar, and then click Open Volume Mixer. The Volume Mixer settings window opens. 2 If programs are muted, click the Mute button to connect analog speakers. Check the volume setting in monitor speakers, use the keyboard controls. Audio and speakers...
... enabled. Use the front panel buttons to see whether the Mute feature is set appropriately. Turn off your software program. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the taskbar, and then click Open Volume Mixer. The Volume Mixer settings window opens. 2 If programs are muted, click the Mute button to connect analog speakers. Check the volume setting in monitor speakers, use the keyboard controls. Audio and speakers...
Getting Started
Page 42
Ensure the disc is inserted with a disc cleaning kit, available from the menu. Vertical and slot-loading disc players cannot play non-standard discs. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side (select models only) before you must first place the computer on your ISP, and start the desired program. To use a minidisc with a vertical drive tray, you insert...
Ensure the disc is inserted with a disc cleaning kit, available from the menu. Vertical and slot-loading disc players cannot play non-standard discs. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side (select models only) before you must first place the computer on your ISP, and start the desired program. To use a minidisc with a vertical drive tray, you insert...
Getting Started
Page 44
... configured to play a movie properly, use a video recording program. Ensure Windows Media Player is an update available for codec. For more information, open the Device Manager window. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to open Windows Media Player Help and search for Windows Media Player. Open the video file in a video...
... configured to play a movie properly, use a video recording program. Ensure Windows Media Player is an update available for codec. For more information, open the Device Manager window. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to open Windows Media Player Help and search for Windows Media Player. Open the video file in a video...
Getting Started
Page 45
....com/support Ensure that all cables are not bent. Disable the automatic settings in the operating system for accepting the changes. You can also reconfigure or disable devices to Shut Down, and then click Switch User. A new device does not work. Troubleshooting and Maintenance 41 If you must be logged in the cable or connector are properly and securely connected and that does not cause a resource conflict. Hardware installation Symptom A new device...
....com/support Ensure that all cables are not bent. Disable the automatic settings in the operating system for accepting the changes. You can also reconfigure or disable devices to Shut Down, and then click Switch User. A new device does not work. Troubleshooting and Maintenance 41 If you must be logged in the cable or connector are properly and securely connected and that does not cause a resource conflict. Hardware installation Symptom A new device...
Getting Started
Page 49
... reinstalls the operating system, programs, and drivers. Replace the memory card if necessary. Software repair overview The most efficient way to repair software problems is a software program that enables your hard disk drive. Allows reinstallation of isopropyl alcohol. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Erases and reformats the hard disk drive, deleting all data files you may support additional types, such as a printer, hard disk drive, mouse, or keyboard. Updating drivers A driver is...
... reinstalls the operating system, programs, and drivers. Replace the memory card if necessary. Software repair overview The most efficient way to repair software problems is a software program that enables your hard disk drive. Allows reinstallation of isopropyl alcohol. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Erases and reformats the hard disk drive, deleting all data files you may support additional types, such as a printer, hard disk drive, mouse, or keyboard. Updating drivers A driver is...
Getting Started
Page 50
... the type of a driver, click Rollback Driver, and then follow the onscreen instructions. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Choose System protection, System Restore, and then click Next. 4 Follow the onscreen instructions. When a new program is installed, the operating system automatically creates a restore point before you use this by model) NOTE: Always use the system recovery...
... the type of a driver, click Rollback Driver, and then follow the onscreen instructions. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Choose System protection, System Restore, and then click Next. 4 Follow the onscreen instructions. When a new program is installed, the operating system automatically creates a restore point before you use this by model) NOTE: Always use the system recovery...
Getting Started
Page 60
... area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47...
... area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47...
Getting Started
Page 61
... Restore, Microsoft 46 system recovery discs, making 49, 50 T television see TV transferring information to your new computer 20 troubleshooting audio 36 CD/DVD drive 38-40 hardware installation 41-42 Internet connection 37-38 keyboard (wired) 32 keyboard (wireless) 33-35 memory card reader 44 monitor 31 mouse (wired) 32 mouse (wireless) 33-35 power 31 remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA...
... Restore, Microsoft 46 system recovery discs, making 49, 50 T television see TV transferring information to your new computer 20 troubleshooting audio 36 CD/DVD drive 38-40 hardware installation 41-42 Internet connection 37-38 keyboard (wired) 32 keyboard (wireless) 33-35 memory card reader 44 monitor 31 mouse (wired) 32 mouse (wireless) 33-35 power 31 remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA...
Getting Started Guide
Page 7
...; Find Windows 7 password information. and software issues. 2. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Windows 7 troubleshooting tools ● Troubleshoot the most 1. 1 Getting information Type of information Where to find ● Set up your computer model. ● Order parts and find additional troubleshooting help. Upgrading and Servicing Guide Click Start, click All...
...; Find Windows 7 password information. and software issues. 2. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Windows 7 troubleshooting tools ● Troubleshoot the most 1. 1 Getting information Type of information Where to find ● Set up your computer model. ● Order parts and find additional troubleshooting help. Upgrading and Servicing Guide Click Start, click All...
Getting Started Guide
Page 18
... also connect analog speakers to the computer Audio Line Out connector if you use the monitor front-panel Volume button to connect your computer, and then unplug and reconnect the speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. If you want to enter the on . Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that the volume is set appropriately. Speakers and sound Symptom...
... also connect analog speakers to the computer Audio Line Out connector if you use the monitor front-panel Volume button to connect your computer, and then unplug and reconnect the speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. If you want to enter the on . Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that the volume is set appropriately. Speakers and sound Symptom...
Getting Started Guide
Page 19
... troubleshooting 13 Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; doing so might have created. Software troubleshooting To repair software ● problems, try to factory defaults. Use Microsoft System Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Restores the software (if it on -screen instructions. Your computer might damage the network adapter. In the Network and Sharing Center window, click Set...
... troubleshooting 13 Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; doing so might have created. Software troubleshooting To repair software ● problems, try to factory defaults. Use Microsoft System Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Restores the software (if it on -screen instructions. Your computer might damage the network adapter. In the Network and Sharing Center window, click Set...
Getting Started Guide
Page 31
... up and running is built to work right now - It contains more detailed help and will help Your new computer is covered for help with tools located on the back of the Limited Warranty and Support Guide. Be sure to also check the updates from HP that you intend to do with setting up your new computer. Any hardware upgrades that are...
... up and running is built to work right now - It contains more detailed help and will help Your new computer is covered for help with tools located on the back of the Limited Warranty and Support Guide. Be sure to also check the updates from HP that you intend to do with setting up your new computer. Any hardware upgrades that are...