Resolving Start Up and No Boot Problems Checklist
Page 1
...other methods fail, use this checklist as a guide when trying to the notebook. If there is black, computer does not start If LEDs do not connect... the battery), press the Power button and look for the LEDs to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB ... battery, and then press and hold the power button for at the notebook, contact HP for the sound of blinking LEDs or beeping tones to ...Contact HP for technical assistance Symptom: LEDs glow, but computer fails to the notebook. Symptom: LED lights do not glow, display is no power available to ...
...other methods fail, use this checklist as a guide when trying to the notebook. If there is black, computer does not start If LEDs do not connect... the battery), press the Power button and look for the LEDs to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB ... battery, and then press and hold the power button for at the notebook, contact HP for the sound of blinking LEDs or beeping tones to ...Contact HP for technical assistance Symptom: LEDs glow, but computer fails to the notebook. Symptom: LED lights do not glow, display is no power available to ...
Resolving Start Up and No Boot Problems Checklist
Page 2
... noise is heard, but display is black." Symptom: Computer displays a blue screen or continually restarts Trying to restart the PC after an error message can usually bypass the error and the PC can run in Safe mode to http://www.hp.com/go/helpandsupport Run HP Support Assistant www.hp.com/go... Run the anti-virus program Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message Boot to BIOS Diagnostics (f10) and run memory and hard drive diagnostic tests Boot to Windows Advanced boot options (f8) and: o Select Disable automatic restart on a black screen...
... noise is heard, but display is black." Symptom: Computer displays a blue screen or continually restarts Trying to restart the PC after an error message can usually bypass the error and the PC can run in Safe mode to http://www.hp.com/go/helpandsupport Run HP Support Assistant www.hp.com/go... Run the anti-virus program Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message Boot to BIOS Diagnostics (f10) and run memory and hard drive diagnostic tests Boot to Windows Advanced boot options (f8) and: o Select Disable automatic restart on a black screen...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
Page 98
...; View and change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). Setup Utility menus The menu tables in this Enter, change , or delete a power-on password. 88 Chapter 5 Setup...
...; View and change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). Setup Utility menus The menu tables in this Enter, change , or delete a power-on password. 88 Chapter 5 Setup...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
Page 104
...9702; 1st boot device: USB CD-ROM ◦ 2nd boot device: USB floppy ◦ 3rd boot device: USB SuperDisk ◦ 4th boot device: Notebook hard drive ◦ 5th boot device: USB hard disk ◦ 6th boot device: Network controller ● Swap the functions of the listed System Configuration... options may not be supported by a USB port to the computer. ● Enable/disable BIOS DMA data transfers. ● Enable/disable fan always on while connected to an AC outlet. ● Enable/disable data execution prevention. ● ...
...9702; 1st boot device: USB CD-ROM ◦ 2nd boot device: USB floppy ◦ 3rd boot device: USB SuperDisk ◦ 4th boot device: Notebook hard drive ◦ 5th boot device: USB hard disk ◦ 6th boot device: Network controller ● Swap the functions of the listed System Configuration... options may not be supported by a USB port to the computer. ● Enable/disable BIOS DMA data transfers. ● Enable/disable fan always on while connected to an AC outlet. ● Enable/disable data execution prevention. ● ...
Notebook PC User Guide - Windows 7
Page 9
... Entering a power-on password 90 Using antivirus software ...91 Using firewall software ...92 Installing critical updates ...93 10 Setup Utility (BIOS) ...94 Starting Setup Utility ...94 Using Setup Utility ...95 Changing the language of Setup Utility 95 Navigating and selecting in Setup ...menu ...97 Security menu ...97 System Configuration menu 98 Diagnostics menu ...98 11 Software updates ...99 Updating the BIOS ...100 Determining the BIOS version 100 Downloading a BIOS update 101 Updating programs and drivers ...102 12 Backup and recovery ...103 Creating recovery discs ...104 Backing up ...
... Entering a power-on password 90 Using antivirus software ...91 Using firewall software ...92 Installing critical updates ...93 10 Setup Utility (BIOS) ...94 Starting Setup Utility ...94 Using Setup Utility ...95 Changing the language of Setup Utility 95 Navigating and selecting in Setup ...menu ...97 Security menu ...97 System Configuration menu 98 Diagnostics menu ...98 11 Software updates ...99 Updating the BIOS ...100 Determining the BIOS version 100 Downloading a BIOS update 101 Updating programs and drivers ...102 12 Backup and recovery ...103 Creating recovery discs ...104 Backing up ...
Notebook PC User Guide - Windows 7
Page 37
... Opens Help and Support, which provides information about your Windows operating system and computer, answers to questions and tutorials, and updates to the "Setup Utility (BIOS)" chapter for additional information. f8 Plays the next track of an audio CD or the next section of a DVD or a BD. Help and Support also...
... Opens Help and Support, which provides information about your Windows operating system and computer, answers to questions and tutorials, and updates to the "Setup Utility (BIOS)" chapter for additional information. f8 Plays the next track of an audio CD or the next section of a DVD or a BD. Help and Support also...
Notebook PC User Guide - Windows 7
Page 38
... release both keys at the same time. 28 Chapter 3 Pointing devices and keyboard Pressing fn+esc displays information about system hardware components and the system BIOS version number. To establish a wireless connection, a wireless network must also be set up. To use a hotkey command on or off. NOTE: This key does not...
... release both keys at the same time. 28 Chapter 3 Pointing devices and keyboard Pressing fn+esc displays information about system hardware components and the system BIOS version number. To establish a wireless connection, a wireless network must also be set up. To use a hotkey command on or off. NOTE: This key does not...
Notebook PC User Guide - Windows 7
Page 97
... Using passwords A password is essential to record each password you set , depending on password ● Firewall software ● Windows updates Unauthorized access to Setup Utility, BIOS settings, and other Administrator password system identification information Ongoing or future threats to the computer Critical security updates from a variety of characters that you choose...
... Using passwords A password is essential to record each password you set , depending on password ● Firewall software ● Windows updates Unauthorized access to Setup Utility, BIOS settings, and other Administrator password system identification information Ongoing or future threats to the computer Critical security updates from a variety of characters that you choose...
Notebook PC User Guide - Windows 7
Page 99
... , you record your changes and exit Setup Utility, use of the screen. 2. A power-on or restarting the computer, and then pressing f10 while the "F10 = BIOS Setup Options" message is displayed in the Enter New Password and Confirm New Password fields, and then press enter. ● To delete an administrator password...
... , you record your changes and exit Setup Utility, use of the screen. 2. A power-on or restarting the computer, and then pressing f10 while the "F10 = BIOS Setup Options" message is displayed in the Enter New Password and Confirm New Password fields, and then press enter. ● To delete an administrator password...
Notebook PC User Guide - Windows 7
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... in the Enter Current Password field, and then press enter 4 times. 3. Entering a power-on or restarting the computer, and then pressing f10 while the "F10 = BIOS Setup Options" message is displayed in the lower-left corner of the screen. 2. Managing a power-on password To set a power-on password, type your password...
... in the Enter Current Password field, and then press enter 4 times. 3. Entering a power-on or restarting the computer, and then pressing f10 while the "F10 = BIOS Setup Options" message is displayed in the lower-left corner of the screen. 2. Managing a power-on password To set a power-on password, type your password...
Notebook PC User Guide - Windows 7
Page 104
...-based information and customization utility that can be used even when your Windows® operating system is displayed, press f10. 94 Chapter 10 Setup Utility (BIOS) While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. 2. Open Setup Utility...
...-based information and customization utility that can be used even when your Windows® operating system is displayed, press f10. 94 Chapter 10 Setup Utility (BIOS) While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. 2. Open Setup Utility...
Notebook PC User Guide - Windows 7
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... displayed, press f10. 2. NOTE: Your password, security, and language settings are not changed when you restore the factory default settings. 96 Chapter 10 Setup Utility (BIOS) If Setup Utility is not already running , begin at step 2. 1. or - If Setup Utility is not open , begin at step 2. 1.
... displayed, press f10. 2. NOTE: Your password, security, and language settings are not changed when you restore the factory default settings. 96 Chapter 10 Setup Utility (BIOS) If Setup Utility is not already running , begin at step 2. 1. or - If Setup Utility is not open , begin at step 2. 1.
Notebook PC User Guide - Windows 7
Page 107
... enter. Enter, change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). Setup Utility menus The menu tables in this Enter, change, or delete an administrator password. Main menu Select...
... enter. Enter, change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). Setup Utility menus The menu tables in this Enter, change, or delete an administrator password. Main menu Select...
Notebook PC User Guide - Windows 7
Page 108
...● Internal Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for: ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB... Fan Always On Action Keys Mode Boot Options To do this Run a comprehensive self-test on the system memory. 98 Chapter 10 Setup Utility (BIOS) Enable/disable the processor Virtualization Technology. When enabled, the computer fan will always be on a secondary hard drive. Run a diagnostic test on the...
...● Internal Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for: ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB... Fan Always On Action Keys Mode Boot Options To do this Run a comprehensive self-test on the system memory. 98 Chapter 10 Setup Utility (BIOS) Enable/disable the processor Virtualization Technology. When enabled, the computer fan will always be on a secondary hard drive. Run a diagnostic test on the...
Notebook PC User Guide - Windows 7
Page 109
...your computer is stored on the system ROM. NOTE: The computer system BIOS is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. The BIOS initializes the operating system, determines how the computer will interact with your ...updates Updated versions of the software provided with the hardware devices, and provides for a system BIOS update by identifying the BIOS version currently installed on the computer. Most software and BIOS updates on the HP Web site at http://www.hp.com. 3. NOTE: Windows®...
...your computer is stored on the system ROM. NOTE: The computer system BIOS is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. The BIOS initializes the operating system, determines how the computer will interact with your ...updates Updated versions of the software provided with the hardware devices, and provides for a system BIOS update by identifying the BIOS version currently installed on the computer. Most software and BIOS updates on the HP Web site at http://www.hp.com. 3. NOTE: Windows®...
Notebook PC User Guide - Windows 7
Page 110
... then press enter. 100 Chapter 11 Software updates Open Setup Utility by opening Setup Utility. While the "Press the ESC key for displaying BIOS information: 1. If Setup Utility does not open with the system information displayed, use the arrow keys to select the Main menu. To ...use Setup Utility for Startup Menu" message is displayed. 3. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on or restarting the computer. When the Main menu is selected...
... then press enter. 100 Chapter 11 Software updates Open Setup Utility by opening Setup Utility. While the "Press the ESC key for displaying BIOS information: 1. If Setup Utility does not open with the system information displayed, use the arrow keys to select the Main menu. To ...use Setup Utility for Startup Menu" message is displayed. 3. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on or restarting the computer. When the Main menu is selected...
Notebook PC User Guide - Windows 7
Page 111
...follow these steps: 1. If no instructions are displayed on your computer to the hard drive. The hard drive designation is complete. The BIOS installation begins. 5. Make a note of the date, name, or other identifier. Using the hard drive path you connect your hard drive... Local Disk (C:). 3. Double-click the file that contains the update. 4. At the download area, follow these steps: a. To download a BIOS update: 1. You will be downloaded. During the download and installation, follow these instructions: Do not disconnect power from the AC outlet. Open ...
...follow these steps: 1. If no instructions are displayed on your computer to the hard drive. The hard drive designation is complete. The BIOS installation begins. 5. Make a note of the date, name, or other identifier. Using the hard drive path you connect your hard drive... Local Disk (C:). 3. Double-click the file that contains the update. 4. At the download area, follow these steps: a. To download a BIOS update: 1. You will be downloaded. During the download and installation, follow these instructions: Do not disconnect power from the AC outlet. Open ...
Notebook PC User Guide - Windows 7
Page 112
... then press enter. 3. When the list of the device. 102 Chapter 11 Software updates Updating programs and drivers To download and install software other than a BIOS update, follow these steps: To use the HP Web site: 1. NOTE: In some cases, you may be able to your computer after the installation is...
... then press enter. 3. When the list of the device. 102 Chapter 11 Software updates Updating programs and drivers To download and install software other than a BIOS update, follow these steps: To use the HP Web site: 1. NOTE: In some cases, you may be able to your computer after the installation is...
Notebook PC User Guide - Windows 7
Page 119
... 69 battery bay, identifying 9 battery power 63 battery release latch 64 battery release latch, identifying 9 battery temperature 69 battery, identifying 11 bays battery 9 hard drive 9 BIOS, updating 100 Blu-ray Disc playing 42 removing 47 Bluetooth device 13, 19 Bluetooth label 12 boot options 98 boot order 98 button sound 98...
... 69 battery bay, identifying 9 battery power 63 battery release latch 64 battery release latch, identifying 9 battery temperature 69 battery, identifying 11 bays battery 9 hard drive 9 BIOS, updating 100 Blu-ray Disc playing 42 removing 47 Bluetooth device 13, 19 Bluetooth label 12 boot options 98 boot order 98 button sound 98...