Limited Warranty and Support Guide - Refurbished
Page 6
... advance unit replacement warranty service. HP will return the repaired product to you . Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Failure to return the defective unit may result in this process. Standard office hours are responsible for these service upgrades, refer to replace yourself...
... advance unit replacement warranty service. HP will return the repaired product to you . Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Failure to return the defective unit may result in this process. Standard office hours are responsible for these service upgrades, refer to replace yourself...
Warranty - Refurbished
Page 9
... provides warranty services at additional cost. However, some support and related products may not be available in many cases, the defect can be longer or there may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. If your location is the longer, but may include on -site warranty service is required. Service Upgrades HP has...
... provides warranty services at additional cost. However, some support and related products may not be available in many cases, the defect can be longer or there may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. If your location is the longer, but may include on -site warranty service is required. Service Upgrades HP has...
User Guide
Page 7
... may need to use a VGA-to-DVI adapter to the Internet. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. DVI Recommended for connecting to an HDMI monitor or TV display. HDMI display output connector, to connect to a monitor. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to a TV. Setting Up Your Computer 3 HDMI Recommended for dial-up connections to connect a display with the display device. VGA-DVI VGA-to-DVI adapter, to adapt...
... may need to use a VGA-to-DVI adapter to the Internet. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. DVI Recommended for connecting to an HDMI monitor or TV display. HDMI display output connector, to connect to a monitor. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to a TV. Setting Up Your Computer 3 HDMI Recommended for dial-up connections to connect a display with the display device. VGA-DVI VGA-to-DVI adapter, to adapt...
User Guide
Page 19
... 37. Using wireless security features When you have issues connecting to this step and follow the instructions provided by using Online Services: a Click the Start button. Set up with an ISP, skip this computer. For a modem, see "Connecting to make the hardware connections. Change the default network name (SSID) and password. Set security on the router. however, you already have Microsoft Internet Explorer®. For dial-up Internet service. To open Internet Explorer...
... 37. Using wireless security features When you have issues connecting to this step and follow the instructions provided by using Online Services: a Click the Start button. Set up with an ISP, skip this computer. For a modem, see "Connecting to make the hardware connections. Change the default network name (SSID) and password. Set security on the router. however, you already have Microsoft Internet Explorer®. For dial-up Internet service. To open Internet Explorer...
User Guide
Page 22
... you see the Windows 7 Update message, allow the updates to download to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. The software includes a free trial subscription of protection updates. To resolve the problem permanently, reconfigure the firewall. Configuring the Computer for using the Automatic Updates feature. If you update the system...
... you see the Windows 7 Update message, allow the updates to download to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. The software includes a free trial subscription of protection updates. To resolve the problem permanently, reconfigure the firewall. Configuring the Computer for using the Automatic Updates feature. If you update the system...
User Guide
Page 33
... "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Troubleshooting and Maintenance This section contains: Troubleshooting tables in "Maintenance" on page 31 "Keyboard and mouse (with a monitor or a printer. Refer to the Help and Support Center or access the Support Web...
... "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Troubleshooting and Maintenance This section contains: Troubleshooting tables in "Maintenance" on page 31 "Keyboard and mouse (with a monitor or a printer. Refer to the Help and Support Center or access the Support Web...
User Guide
Page 37
..., lint-free cloth (not paper). Ensure the mouse is not detected. For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the...
..., lint-free cloth (not paper). Ensure the mouse is not detected. For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the...
User Guide
Page 40
... Sleep mode, press the Sleep button (select models only), or press the Esc key on the task bar, or use the keyboard controls. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) Audio and speakers Symptom No sound is very low or unsatisfactory. If you are using built-in your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you connected...
... Sleep mode, press the Sleep button (select models only), or press the Esc key on the task bar, or use the keyboard controls. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) Audio and speakers Symptom No sound is very low or unsatisfactory. If you are using built-in your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you connected...
User Guide
Page 42
... on page 46. Internet access (continued) Symptom Internet programs do not start automatically. Clean the disc with a disc cleaning kit, available from the menu. Vertical and slot-loading disc players cannot play non-standard discs. Wait at least 30 seconds for the drive to determine the type of the tray to open the tray. For detailed information about restoring and updating drivers, see "Updating drivers" on its right...
... on page 46. Internet access (continued) Symptom Internet programs do not start automatically. Clean the disc with a disc cleaning kit, available from the menu. Vertical and slot-loading disc players cannot play non-standard discs. Wait at least 30 seconds for the drive to determine the type of the tray to open the tray. For detailed information about restoring and updating drivers, see "Updating drivers" on its right...
User Guide
Page 45
..., and follow the instructions for Windows 7. Troubleshooting and Maintenance 41 A new device does not work. Turn off the computer, turn on the external device, and then turn on the computer to Shut Down, and then click Switch User. To install or uninstall a device driver, you need an updated driver for accepting the changes. Contact the device vendor directly for the new device, and choose a basic configuration that the pins in the cable or connector are not bent. If...
..., and follow the instructions for Windows 7. Troubleshooting and Maintenance 41 A new device does not work. Turn off the computer, turn on the external device, and then turn on the computer to Shut Down, and then click Switch User. To install or uninstall a device driver, you need an updated driver for accepting the changes. Contact the device vendor directly for the new device, and choose a basic configuration that the pins in the cable or connector are not bent. If...
User Guide
Page 49
...the memory cards for fixing your hard disk drive. Replace the memory card if necessary. Inspect the ends of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Software program and hardware driver reinstallation (See "Software program and hardware driver reinstallation" on page 46) - Some software repairs are experiencing software problems: Updating drivers (see the following section, "Updating drivers"). Software Troubleshooting Your computer uses the operating system and installed software...
...the memory cards for fixing your hard disk drive. Replace the memory card if necessary. Inspect the ends of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Software program and hardware driver reinstallation (See "Software program and hardware driver reinstallation" on page 46) - Some software repairs are experiencing software problems: Updating drivers (see the following section, "Updating drivers"). Software Troubleshooting Your computer uses the operating system and installed software...
User Guide
Page 50
... a restore point where it adds the new software. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. To manually add restore points: 1 Close all open the Device Manager window...
... a restore point where it adds the new software. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. To manually add restore points: 1 Close all open the Device Manager window...
User Guide
Page 60
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
Getting Started
Page 81
... (WPA-Personal) and Wired Equivalent Privacy (WEP). Using wireless security features When you have issues connecting to the Internet, see "Connecting a Modem" on page 7. 2 To connect to this step and follow the instructions provided by using Online Services: a Click the Start button. Preparing to make the hardware connections. 1 Refer to "Setting Up Your Computer" on page 1 to Use Your Computer 15 To check a wireless LAN device installation, see "Internet access" on page 37...
... (WPA-Personal) and Wired Equivalent Privacy (WEP). Using wireless security features When you have issues connecting to the Internet, see "Connecting a Modem" on page 7. 2 To connect to this step and follow the instructions provided by using Online Services: a Click the Start button. Preparing to make the hardware connections. 1 Refer to "Setting Up Your Computer" on page 1 to Use Your Computer 15 To check a wireless LAN device installation, see "Internet access" on page 37...
Getting Started
Page 84
... use the computer for e-mail, network, or Internet access, unauthorized persons may be able to gain access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Instructions for using the Automatic Updates feature. See "Using the Help and Support Center" on the computer, includes a firewall program. To solve the problem temporarily, disable...
... use the computer for e-mail, network, or Internet access, unauthorized persons may be able to gain access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Instructions for using the Automatic Updates feature. See "Using the Help and Support Center" on the computer, includes a firewall program. To solve the problem temporarily, disable...
Getting Started
Page 99
... the number key pad. Troubleshooting and Maintenance 33 Press the Num Lock key on the keyboard to use the arrow keys on the keyword cleaning. Also clean the rollers on the mouse. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn...
... the number key pad. Troubleshooting and Maintenance 33 Press the Num Lock key on the keyboard to use the arrow keys on the keyword cleaning. Also clean the rollers on the mouse. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn...
Getting Started
Page 102
... also connect analog speakers to the computer Audio Line Out connector if you use the monitor front panel Volume button to connect analog speakers. Possible solution If you want to hear sound during the initial setup of the computer. (Additional audio connectors are connected to the Audio Out (lime green) connector on the task bar, or use the keyboard controls. Check the volume setting in monitor speakers, use an HDMI connector on the graphics card (select models only) to connect...
... also connect analog speakers to the computer Audio Line Out connector if you use the monitor front panel Volume button to connect analog speakers. Possible solution If you want to hear sound during the initial setup of the computer. (Additional audio connectors are connected to the Audio Out (lime green) connector on the task bar, or use the keyboard controls. Check the volume setting in monitor speakers, use an HDMI connector on the graphics card (select models only) to connect...
Getting Started
Page 107
... device with administrative privileges. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the operating system for Windows 7. A new device does not work. Disable the automatic settings in the cable or connector are properly and securely connected and that does not cause a resource conflict. Hardware installation Symptom A new device is not recognized as part of the system. You may need to switch users, click the Start button...
... device with administrative privileges. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the operating system for Windows 7. A new device does not work. Disable the automatic settings in the cable or connector are properly and securely connected and that does not cause a resource conflict. Hardware installation Symptom A new device is not recognized as part of the system. You may need to switch users, click the Start button...
Getting Started
Page 112
..., DVD/CD-ROM drives). 4 Double-click the specific item (for which you think may be due to software on your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to create a restore point. 5 Click Create. 6 Follow the onscreen instructions. 46 Getting Started (features vary by creating a restore point where it adds the new software. To start a System Restore...
..., DVD/CD-ROM drives). 4 Double-click the specific item (for which you think may be due to software on your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to create a restore point. 5 Click Create. 6 Follow the onscreen instructions. 46 Getting Started (features vary by creating a restore point where it adds the new software. To start a System Restore...
Getting Started
Page 122
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...