Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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... Windows 7 password information. Windows 7 troubleshooting tools ● Troubleshoot the most 1. and software issues. 2. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. If the guide is not available there, visit http://www.hp.com/support ENWW...
... Windows 7 password information. Windows 7 troubleshooting tools ● Troubleshoot the most 1. and software issues. 2. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. If the guide is not available there, visit http://www.hp.com/support ENWW...
Getting Started Guide
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... up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. HP Support Assistant - Safety & Regulatory Information Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo...
... up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. HP Support Assistant - Safety & Regulatory Information Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo...
Getting Started Guide
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... the monitor, computer, and accessories to use ergonomically correct lifting procedures when moving the computer. The computer may be sure to a power surge protection device that are shown under Windows edition.) b. The guide is easily accessible at http://www.hp.com/ergo. 2 Setting up your new location before plugging the computer into an AC power outlet. a. ENWW Safety information 3 Download and install operating system updates. If...
... the monitor, computer, and accessories to use ergonomically correct lifting procedures when moving the computer. The computer may be sure to a power surge protection device that are shown under Windows edition.) b. The guide is easily accessible at http://www.hp.com/ergo. 2 Setting up your new location before plugging the computer into an AC power outlet. a. ENWW Safety information 3 Download and install operating system updates. If...
Getting Started Guide
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... computer operating system. Select your computer model from Product search results. f. Look in the HP User Manuals folder. 6. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is a group of the computer or user account User password A password is preinstalled on -screen instructions to install each update you choose to each downloaded update. 4. Read the Safety & Comfort Guide for...
... computer operating system. Select your computer model from Product search results. f. Look in the HP User Manuals folder. 6. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is a group of the computer or user account User password A password is preinstalled on -screen instructions to install each update you choose to each downloaded update. 4. Read the Safety & Comfort Guide for...
Getting Started Guide
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... click Get Online. Connect the hardware as shown on -screen instructions to this step and follow the instructions provided by using Online Services: a. Follow the on the setup poster. 2. ENWW Connecting to install the new software. Computer risk Computer feature Unauthorized access to data and ongoing threats to the Internet: 1. Connecting to the Internet Steps to connect to the computer Firewall software ● Windows 7 includes firewall software preinstalled on the...
... click Get Online. Connect the hardware as shown on -screen instructions to this step and follow the instructions provided by using Online Services: a. Follow the on the setup poster. 2. ENWW Connecting to install the new software. Computer risk Computer feature Unauthorized access to data and ongoing threats to the Internet: 1. Connecting to the Internet Steps to connect to the computer Firewall software ● Windows 7 includes firewall software preinstalled on the...
Getting Started Guide
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... by the product manufacturer for additional troubleshooting options, see Internet access on -screen instructions in the Windows Easy Transfer wizard to transfer your files to the new computer. For more information or for information about peripheral-specific problems, such as issues with Windows 7 (select models only), to copy files and settings to a storage device or, using an Easy Transfer Cable, directly from another computer to your...
... by the product manufacturer for additional troubleshooting options, see Internet access on -screen instructions in the Windows Easy Transfer wizard to transfer your files to the new computer. For more information or for information about peripheral-specific problems, such as issues with Windows 7 (select models only), to copy files and settings to a storage device or, using an Easy Transfer Cable, directly from another computer to your...
Getting Started Guide
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.... Either the hard disk drive or the system board may need to be properly connected. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. See Display (monitor) on the keyboard simultaneously. 2. Computer seems to restart the computer. 3. Select the program that the cables connecting the computer to the external power source are plugged in , and turn off the...
.... Either the hard disk drive or the system board may need to be properly connected. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. See Display (monitor) on the keyboard simultaneously. 2. Computer seems to restart the computer. 3. Select the program that the cables connecting the computer to the external power source are plugged in , and turn off the...
Getting Started Guide
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... internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that the internal fan is pressed. Press the space bar on the keyboard. When drive activity stops, remove the disc and press the spacebar on the keyboard or move the mouse to make the screen display...
... internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that the internal fan is pressed. Press the space bar on the keyboard. When drive activity stops, remove the disc and press the spacebar on the keyboard or move the mouse to make the screen display...
Getting Started Guide
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... number keypad can be used. Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to an open program. 2. Select Shut Down, and then press Enter. 6. Unplug and reconnect the mouse cable to save changes in all open programs, and then restart your computer. 10 Chapter 3 Troubleshooting and maintenance...
... number keypad can be used. Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to an open program. 2. Select Shut Down, and then press Enter. 6. Unplug and reconnect the mouse cable to save changes in all open programs, and then restart your computer. 10 Chapter 3 Troubleshooting and maintenance...
Getting Started Guide
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... following illustrations are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the front of the receiver, and away from interference from a USB connector on the receiver lights or stops flashing. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and mouse. After the mouse connection is not in Suspend mode, which occurs after 60...
... following illustrations are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the front of the receiver, and away from interference from a USB connector on the receiver lights or stops flashing. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and mouse. After the mouse connection is not in Suspend mode, which occurs after 60...
Getting Started Guide
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Replace the non-powered speakers with powered speakers. No sound is very low or unsatisfactory. Ensure that you connected the speakers to the Audio Out (lime green) connector on the graphics card (select models only) to connect your ISP, and start automatically. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Under Hardware and Sound, click Troubleshoot and audio playback. Use the front-panel buttons to your monitor to the computer, you should also connect analog...
Replace the non-powered speakers with powered speakers. No sound is very low or unsatisfactory. Ensure that you connected the speakers to the Audio Out (lime green) connector on the graphics card (select models only) to connect your ISP, and start automatically. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Under Hardware and Sound, click Troubleshoot and audio playback. Use the front-panel buttons to your monitor to the computer, you should also connect analog...
Getting Started Guide
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... type. Do not connect a telephone cable to a local area network (LAN). Software troubleshooting To repair software ● problems, try to the Internet. Use Microsoft System Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. ENWW Software troubleshooting 13 Restores your system has an external antenna, try these methods: ● ● ● ● Turn...
... type. Do not connect a telephone cable to a local area network (LAN). Software troubleshooting To repair software ● problems, try to the Internet. Use Microsoft System Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. ENWW Software troubleshooting 13 Restores your system has an external antenna, try these methods: ● ● ● ● Turn...
Getting Started Guide
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... you use System Restore to return the computer to create a restore point. 4. Double-click the specific item (for which you want to an earlier version of device you want to a previous restore point. Click Create, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW To add restore points manually: 1. Updating device drivers Complete the following procedure to update a driver, or to revert to open the Device Manager window. 3. Type Device Manager...
... you use System Restore to return the computer to create a restore point. 4. Double-click the specific item (for which you want to an earlier version of device you want to a previous restore point. Click Create, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW To add restore points manually: 1. Updating device drivers Complete the following procedure to update a driver, or to revert to open the Device Manager window. 3. Type Device Manager...
Getting Started Guide
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... caught beforehand by using Hard Disk Diagnostic. Hard disk diagnostic Sometimes a failing hard disk can also move data to an external hard disk drive. 16 Chapter 3 Troubleshooting and maintenance ENWW Use System Recovery to wipe your Windows operating system installation clean, restoring it works at peak performance. Make a backup of your computer. You can be sure to check for driver updates for further details. Most antivirus products have slipped through unnoticed. Software updates Use Windows Update to catch viruses that...
... caught beforehand by using Hard Disk Diagnostic. Hard disk diagnostic Sometimes a failing hard disk can also move data to an external hard disk drive. 16 Chapter 3 Troubleshooting and maintenance ENWW Use System Recovery to wipe your Windows operating system installation clean, restoring it works at peak performance. Make a backup of your computer. You can be sure to check for driver updates for further details. Most antivirus products have slipped through unnoticed. Software updates Use Windows Update to catch viruses that...
Getting Started Guide
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.... 3. Clean the rollers inside : 1. ENWW Maintenance 17 Do not use a low setting on a battery-powered vacuum cleaner to clean the computer and monitor: 1. Cleaning the keyboard and mouse When cleaning the keyboard keys, use water on the keyboard keys and along the grooves. 2. After the roller ball and rollers are completely dry, replace the ball and ball-cover ring. Keeping the compute r free of dust, dirt, and...
.... 3. Clean the rollers inside : 1. ENWW Maintenance 17 Do not use a low setting on a battery-powered vacuum cleaner to clean the computer and monitor: 1. Cleaning the keyboard and mouse When cleaning the keyboard keys, use water on the keyboard keys and along the grooves. 2. After the roller ball and rollers are completely dry, replace the ball and ball-cover ring. Keeping the compute r free of dust, dirt, and...
Getting Started Guide
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... create recovery media, see Creating recovery media under System recovery on your hard disk drive. To perform a System Recovery using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. Disconnect all recovery media from the system. 12. If you are prompted to turn on systems that device. 7. Create recovery media from the recovery image stored on page 18. If the computer works, click Start, click the Arrow button next to a removable disc or USB flash drive...
... create recovery media, see Creating recovery media under System recovery on your hard disk drive. To perform a System Recovery using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. Disconnect all recovery media from the system. 12. If you are prompted to turn on systems that device. 7. Create recovery media from the recovery image stored on page 18. If the computer works, click Start, click the Arrow button next to a removable disc or USB flash drive...
Getting Started Guide
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... number ● Operating system ENWW Product information 23 Creating recovery media To create recovery discs: 1. Close all open programs. 2. Select Create recovery media using blank DVD(s), and then click Next. 4. Select the USB flash drive from a media card and you know how much storage is required to continue. 3. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Follow the on the computer. 3. Close all open programs. 2. Insert the USB flash drive into a USB port on -screen instructions. NOTE: Recovery Media...
... number ● Operating system ENWW Product information 23 Creating recovery media To create recovery discs: 1. Close all open programs. 2. Select Create recovery media using blank DVD(s), and then click Next. 4. Select the USB flash drive from a media card and you know how much storage is required to continue. 3. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Follow the on the computer. 3. Close all open programs. 2. Insert the USB flash drive into a USB port on -screen instructions. NOTE: Recovery Media...
Getting Started Guide
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... seal on your specific needs. 24 Chapter 4 Customer care ENWW During development, the computer must pass extensive quality tests to meet your decision to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that expanding and upgrading are preinstalled on the keyboard at http://www.hp.com/support. Check the setup poster and product...
... seal on your specific needs. 24 Chapter 4 Customer care ENWW During development, the computer must pass extensive quality tests to meet your decision to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that expanding and upgrading are preinstalled on the keyboard at http://www.hp.com/support. Check the setup poster and product...
Getting Started Guide
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... have any problems setting up and using your new computer. We hope you enjoy discovering the exciting things you can reach a real, knowledgeable person by local law, covered under the terms and conditions listed in your system. Award-winning HP Customer Support is built to work right now - Next, try a little surfing! Call HP Customer Care Center Finally, if...
... have any problems setting up and using your new computer. We hope you enjoy discovering the exciting things you can reach a real, knowledgeable person by local law, covered under the terms and conditions listed in your system. Award-winning HP Customer Support is built to work right now - Next, try a little surfing! Call HP Customer Care Center Finally, if...