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...Notification and Recovery 3-7 3.3.1 Processor Fault Prediction and Prefailure Warranty 3-7 3.3.2 SMART Hard Drive Fault Prediction 3-8 3.3.3 Drive Protection System 3-8 3.3.4 Ultra ATA Integrity Monitoring 3-8 3.3.5 ECC Fault Prediction ...Compaq Integrated Software 3-14 3.5 Building Blocks and Partners 3-15 3.5.1 Desktop Management Interface (DMI 3-15 3.5.2 Compaq Insight Manager and the Insight Management Agents 3-15 3.5.3 Compaq Management Solutions Partners Program 3-15 appendix A Connector Pin Assignments ...A-1 appendix B Power Cord Set Requirements ...B-1 appendix C Hard Drives...
...Notification and Recovery 3-7 3.3.1 Processor Fault Prediction and Prefailure Warranty 3-7 3.3.2 SMART Hard Drive Fault Prediction 3-8 3.3.3 Drive Protection System 3-8 3.3.4 Ultra ATA Integrity Monitoring 3-8 3.3.5 ECC Fault Prediction ...Compaq Integrated Software 3-14 3.5 Building Blocks and Partners 3-15 3.5.1 Desktop Management Interface (DMI 3-15 3.5.2 Compaq Insight Manager and the Insight Management Agents 3-15 3.5.3 Compaq Management Solutions Partners Program 3-15 appendix A Connector Pin Assignments ...A-1 appendix B Power Cord Set Requirements ...B-1 appendix C Hard Drives...
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... contacting Compaq Customer Support. Clean mode suppresses most POST messages, such as hard drives, diskette drives, CD-ROM drives, DVD-ROM drives, or PD-CD drives. Enable Quick Boot which is enabled. 2 chapter SETUP UTILITIES AND DIAGNOSTIC FEATURES 2.1. Compaq Computer Setup Utilities and diagnostic features provide information needed about the operating environment of the mode selected. Deskpro Service...
... contacting Compaq Customer Support. Clean mode suppresses most POST messages, such as hard drives, diskette drives, CD-ROM drives, DVD-ROM drives, or PD-CD drives. Enable Quick Boot which is enabled. 2 chapter SETUP UTILITIES AND DIAGNOSTIC FEATURES 2.1. Compaq Computer Setup Utilities and diagnostic features provide information needed about the operating environment of the mode selected. Deskpro Service...
Deskpro Personal Computers Service Reference Guide
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... drive A (preinstalled diskette drive) and drive B devices. Enables/disables IDE drive translation. continued Deskpro Service Reference Guide 2-3 Restores factory default settings. Saves changes to Removable Media, the computer will restart. Note: After saving changes to system configuration and exits Computer Setup. ATAPI devices (CD-ROM, DVD-ROM, tape) are listed as LS-120 drive, diskette drive, hard drive, SCSI drive...
... drive A (preinstalled diskette drive) and drive B devices. Enables/disables IDE drive translation. continued Deskpro Service Reference Guide 2-3 Restores factory default settings. Saves changes to Removable Media, the computer will restart. Note: After saving changes to system configuration and exits Computer Setup. ATAPI devices (CD-ROM, DVD-ROM, tape) are listed as LS-120 drive, diskette drive, hard drive, SCSI drive...
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... screen as the diagnostic tests are run the tests, to stop on errors, or choose to print or file a log of errors. Deskpro Service Reference Guide 2-7 Using Computer Checkup (TEST) or View System Information (INSPECT) ✎ Before you run TEST or INSPECT, you have...those available in Compaq Diagnostics for instructions. 1. The information provided by INSPECT includes: Contents of the operating system startup files Current memory configuration ROM versions Type of processor and coprocessor Diskette, CD-ROM, DVD-ROM tape, or hard drives installed ...
... screen as the diagnostic tests are run the tests, to stop on errors, or choose to print or file a log of errors. Deskpro Service Reference Guide 2-7 Using Computer Checkup (TEST) or View System Information (INSPECT) ✎ Before you run TEST or INSPECT, you have...those available in Compaq Diagnostics for instructions. 1. The information provided by INSPECT includes: Contents of the operating system startup files Current memory configuration ROM versions Type of processor and coprocessor Diskette, CD-ROM, DVD-ROM tape, or hard drives installed ...
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...click the Error tab to selectively restore the original system software. Another option is necessary for all of the software preinstalled on the hard drive. For a list of each test. 6. To select specific devices or tests, find the device in the box. 3. Click ... mark appears in the list, then click the box beside each device with Unattended Mode. 5. This number is the Compaq Deskpro Supplement CD, which accompanies many desktop models and enables the user to display more detailed information and recommended actions. 2.3 2.3.1 Running Diagnostic Tests If your version...
...click the Error tab to selectively restore the original system software. Another option is necessary for all of the software preinstalled on the hard drive. For a list of each test. 6. To select specific devices or tests, find the device in the box. 3. Click ... mark appears in the list, then click the box beside each device with Unattended Mode. 5. This number is the Compaq Deskpro Supplement CD, which accompanies many desktop models and enables the user to display more detailed information and recommended actions. 2.3 2.3.1 Running Diagnostic Tests If your version...
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... of hard drive failure or corruption. When the F10=Setup message appears in the event of the screen, press the F10 key. ✎ If you do not press the F10 key while the message is specific to each desktop model and accompanies many desktop models along with the Microsoft operating system CD, the Compaq Restore...
... of hard drive failure or corruption. When the F10=Setup message appears in the event of the screen, press the F10 key. ✎ If you do not press the F10 key while the message is specific to each desktop model and accompanies many desktop models along with the Microsoft operating system CD, the Compaq Restore...
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... refer to Intelligent Manageability concepts and features. The Compaq Deskpro Supplement CD, ROM-based setup, and ACPI-ready hardware provide further assistance with selective recovery of system software. Deskpro Service Reference Guide 3-1 Intelligent Manageability delivers solutions in... server. Providing easy control and management of Compaq Computer Setup and Diagnostics utilities. Formatting a hard drive. The partition should be used to use the previous generation of the desktop and portable PC, Intelligent Manageability delivers significant financial and intangible ...
... refer to Intelligent Manageability concepts and features. The Compaq Deskpro Supplement CD, ROM-based setup, and ACPI-ready hardware provide further assistance with selective recovery of system software. Deskpro Service Reference Guide 3-1 Intelligent Manageability delivers solutions in... server. Providing easy control and management of Compaq Computer Setup and Diagnostics utilities. Formatting a hard drive. The partition should be used to use the previous generation of the desktop and portable PC, Intelligent Manageability delivers significant financial and intangible ...
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...diagnostic tool built into the hard drives installed in select Compaq Deskpro computers. The Prefailure Warranty for SMART hard drives allows you to run , test results are damaged or data is written onto the drive. Drive Protection System The Compaq Drive Protection System (DPS) is... with Compaq Insight Management Agents. You can use this information to take action before internal components are written to replace these modules, free of data. 3.3.2 3.3.3 3.3.4 3.3.5 3.3.6 3.3.7 SMART Hard Drive Fault Prediction The SMART hard drive monitors hard drive activity to 2000 volts ...
...diagnostic tool built into the hard drives installed in select Compaq Deskpro computers. The Prefailure Warranty for SMART hard drives allows you to run , test results are damaged or data is written onto the drive. Drive Protection System The Compaq Drive Protection System (DPS) is... with Compaq Insight Management Agents. You can use this information to take action before internal components are written to replace these modules, free of data. 3.3.2 3.3.3 3.3.4 3.3.5 3.3.6 3.3.7 SMART Hard Drive Fault Prediction The SMART hard drive monitors hard drive activity to 2000 volts ...
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Because there is no video or hard drive support from the diskette drive and turn off the power. 2. To recover the system after hearing the FailSafe Boot Block beeps, complete the following steps: 1. The Boot Block is a flashprotected ... with a valid image. A "rising tone" series of beeps (one long and three short) and flashes the three keyboard lights. Insert a ROMPaq diskette into the diskette drive. 3. FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for example, if a power failure occurs during a ROM upgrade.
Because there is no video or hard drive support from the diskette drive and turn off the power. 2. To recover the system after hearing the FailSafe Boot Block beeps, complete the following steps: 1. The Boot Block is a flashprotected ... with a valid image. A "rising tone" series of beeps (one long and three short) and flashes the three keyboard lights. Insert a ROMPaq diskette into the diskette drive. 3. FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for example, if a power failure occurs during a ROM upgrade.
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... and Computer Setup automatically build a soft-drive type to provide support for the Compaq Deskpro Personal Computers have built-in the shadow RAM copy of the hard drive. C appendix HARD DRIVES Compaq Computer Corporation uses IDE hard disk drives that conform to a single port. These two modes are put into the hard drive parameter table in drive failure prediction that warns the user...
... and Computer Setup automatically build a soft-drive type to provide support for the Compaq Deskpro Personal Computers have built-in the shadow RAM copy of the hard drive. C appendix HARD DRIVES Compaq Computer Corporation uses IDE hard disk drives that conform to a single port. These two modes are put into the hard drive parameter table in drive failure prediction that warns the user...
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.... 3. Disconnect additional drives. 6. Back up contents and replace hard drive. 1721-SMART SCSI Hard Drive Detects Imminent Failure None Hard drive is giving correct error message. Run the Drive Protection System test available. 2. POST Error Messages Continued Screen Message Beeps* 1720-SMART Hard Drive Detects Imminent Failure None Probable Cause Hard drive is giving correct error message. Determine if hard drive is about to...
.... 3. Disconnect additional drives. 6. Back up contents and replace hard drive. 1721-SMART SCSI Hard Drive Detects Imminent Failure None Hard drive is giving correct error message. Run the Drive Protection System test available. 2. POST Error Messages Continued Screen Message Beeps* 1720-SMART Hard Drive Detects Imminent Failure None Probable Cause Hard drive is giving correct error message. Determine if hard drive is about to...
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... hard drive diagnostics. 5. Run the Drive Protection System test if available. 7. Replace the hard drive. 8. Run Computer Setup (F10 Setup). 2. Replace the hard drive. 9. Replace the system board. Run Computer Setup (F10 Setup). 2. Disconnect additional drives. 6. Run Computer Setup (F10 Setup). 2. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Run hard drive diagnostics. 5. continued Deskpro Service Reference Guide D-7 Check cable seating/jumper settings. 4. Replace the hard drive...
... hard drive diagnostics. 5. Run the Drive Protection System test if available. 7. Replace the hard drive. 8. Run Computer Setup (F10 Setup). 2. Replace the hard drive. 9. Replace the system board. Run Computer Setup (F10 Setup). 2. Disconnect additional drives. 6. Run Computer Setup (F10 Setup). 2. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Run hard drive diagnostics. 5. continued Deskpro Service Reference Guide D-7 Check cable seating/jumper settings. 4. Replace the hard drive...
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... /jumper settings. 4. Replace the hard drive. 9. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Run Computer Setup (F10 Setup). 2. Run hard drive diagnostics. 5. Run the Drive Protection System test if available. 7. Run the Drive Protection System test if available. 7. Clear CMOS. 3. Clear CMOS. 3. Confirm drive is supported on this computer (Large drive ROM support). 7. Disconnect additional drives. 6. Run the Drive Protection System test if...
... /jumper settings. 4. Replace the hard drive. 9. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Run Computer Setup (F10 Setup). 2. Run hard drive diagnostics. 5. Run the Drive Protection System test if available. 7. Run the Drive Protection System test if available. 7. Clear CMOS. 3. Clear CMOS. 3. Confirm drive is supported on this computer (Large drive ROM support). 7. Disconnect additional drives. 6. Run the Drive Protection System test if...
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POST Error Messages Continued Screen Message Beeps* Probable Cause Recommended Action Flashing Power and Hard Drive Green LEDs None Red Power LED Blinks Every None 2 or More Seconds Red Power LED Blinks Every None Second Red power LED ON * L = Long, S = Short ...
POST Error Messages Continued Screen Message Beeps* Probable Cause Recommended Action Flashing Power and Hard Drive Green LEDs None Red Power LED Blinks Every None 2 or More Seconds Red Power LED Blinks Every None Second Red power LED ON * L = Long, S = Short ...
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E appendix DIAGNOSTIC INDICATOR LIGHTS LED Power Power Power Color Green Green Green Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more ... shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide E-1
E appendix DIAGNOSTIC INDICATOR LIGHTS LED Power Power Power Color Green Green Green Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more ... shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide E-1
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... Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is defective. Ensure that has been installed is available from Compaq. Memory may be functional. System board hardware failure (prior to the "Removal and Replacement Procedures" chapter in the product-specific MSG.... panel. 1. Computer does not boot up and won't turn on . F-2 Troubleshooting Without Diagnostics Computer appears locked up and power and hard drive LEDs are blocked. 3. The video controller is not present or is flashing; First, reset the date and time under Control Panel. ...
... Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is defective. Ensure that has been installed is available from Compaq. Memory may be functional. System board hardware failure (prior to the "Removal and Replacement Procedures" chapter in the product-specific MSG.... panel. 1. Computer does not boot up and won't turn on . F-2 Troubleshooting Without Diagnostics Computer appears locked up and power and hard drive LEDs are blocked. 3. The video controller is not present or is flashing; First, reset the date and time under Control Panel. ...
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...on and online. The Num Lock key is nothing on and ensure it if empty. System will not boot from a SCSI drive. To boot a SCSI drive, the drive ID number must be connected properly. Turn the printer on top of the printer cable. 4. Reseat both ends of the ... all cables and check the power cord and electrical outlet. 1. Select online. Deskpro Service Reference Guide F-5 Problem System with the printer driver. Printer 1. Printer is with IDE and SCSI drives will not boot from SCSI hard drive. If printer works, problem is not turned on . Install the correct printer driver...
...on and online. The Num Lock key is nothing on and ensure it if empty. System will not boot from a SCSI drive. To boot a SCSI drive, the drive ID number must be connected properly. Turn the printer on top of the printer cable. 4. Reseat both ends of the ... all cables and check the power cord and electrical outlet. 1. Select online. Deskpro Service Reference Guide F-5 Problem System with the printer driver. Printer 1. Printer is with IDE and SCSI drives will not boot from SCSI hard drive. If printer works, problem is not turned on . Install the correct printer driver...
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.... Disk transaction problem. In Windows NT, right click Start, click Explore, and select a drive. Check cable connections. 2. Remove the diskette from the hard drive but the hard drive may not have been damaged. F-6 Troubleshooting Without Diagnostics In Windows 95 and 98, run the...is not bootable. The cable is a driver problem. Hard Drive This section identifies some typical hard drive problems are set correctly. Insert a bootable diskette into the diskette drive and restart the computer. 3. Possible Solution Hard disk has bad sectors or has failed. When you...
.... Disk transaction problem. In Windows NT, right click Start, click Explore, and select a drive. Check cable connections. 2. Remove the diskette from the hard drive but the hard drive may not have been damaged. F-6 Troubleshooting Without Diagnostics In Windows 95 and 98, run the...is not bootable. The cable is a driver problem. Hard Drive This section identifies some typical hard drive problems are set correctly. Insert a bootable diskette into the diskette drive and restart the computer. 3. Possible Solution Hard disk has bad sectors or has failed. When you...
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H appendix MODEL NUMBER NAMING The following is an example of the 21-character model number information. Minitower blank - Win NT 4.0 5 - NIC n - BX a - 810 Hard Drive Capacity 10 - 10.0 GB 13 - 13.5 GB MB RAM 64 128 Removable Storage blank - none c - Desktop M - Pentium Core Logic (chip set) blank - END/P333/10a/5/128c/n Platform/Family EN EP Form Factor S - Win 95 8 - no NIC Processor Type C - Celeron P - CD-ROM Deskpro Service Reference Guide H-1 Small Form Factor D - Convertible Processor Speed, MHz Operating System 4 - Win 98 NIC (EN only) blank -
H appendix MODEL NUMBER NAMING The following is an example of the 21-character model number information. Minitower blank - Win NT 4.0 5 - NIC n - BX a - 810 Hard Drive Capacity 10 - 10.0 GB 13 - 13.5 GB MB RAM 64 128 Removable Storage blank - none c - Desktop M - Pentium Core Logic (chip set) blank - END/P333/10a/5/128c/n Platform/Family EN EP Form Factor S - Win 95 8 - no NIC Processor Type C - Celeron P - CD-ROM Deskpro Service Reference Guide H-1 Small Form Factor D - Convertible Processor Speed, MHz Operating System 4 - Win 98 NIC (EN only) blank -
Compaq Deskpro 2000 Series of Personal Computers Pentium Processor with MMX Technology and Pentium II Processor
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...Serial/Parallel Interface Board 1-25 1.7.8 PD-CD Drive 1-26 1.7.9 Modems 1-26 chapter 2 Compaq Utilities 2.1 Getting Ready...2-1 2.1.1 Preparing the Computer 2-1 2.1.2 Create a Diagnostics Diskette 2-2 2.1.3 Accessing the Compaq Utilities Menu 2-2 2.2 Computer Setup 2-3 2.2.1 ...Compaq Intelligent Manageability 2-15 2.11.1 Asset Management 2-15 2.11.2 Fault Management 2-16 2.11.3 Security Management 2-17 2.11.4 Configuration Management 2-18 2.11.5 Integration Management 2-24 2.12 Protecting Your Software 2-26 2.12.1 Ordering Backup Diskettes 2-26 2.12.2 Restoring Your Hard Drive...
...Serial/Parallel Interface Board 1-25 1.7.8 PD-CD Drive 1-26 1.7.9 Modems 1-26 chapter 2 Compaq Utilities 2.1 Getting Ready...2-1 2.1.1 Preparing the Computer 2-1 2.1.2 Create a Diagnostics Diskette 2-2 2.1.3 Accessing the Compaq Utilities Menu 2-2 2.2 Computer Setup 2-3 2.2.1 ...Compaq Intelligent Manageability 2-15 2.11.1 Asset Management 2-15 2.11.2 Fault Management 2-16 2.11.3 Security Management 2-17 2.11.4 Configuration Management 2-18 2.11.5 Integration Management 2-24 2.12 Protecting Your Software 2-26 2.12.1 Ordering Backup Diskettes 2-26 2.12.2 Restoring Your Hard Drive...