Troubleshooting & Maintenance Guide
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... to a backup hard disk drive. 4. Contact Support, whether it on the keyboard simultaneously. 2. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it is not, contact Support. Computer does not start . When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is blank, the monitor might encounter while installing, starting up, or using your computer model. if it...
... to a backup hard disk drive. 4. Contact Support, whether it on the keyboard simultaneously. 2. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it is not, contact Support. Computer does not start . When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is blank, the monitor might encounter while installing, starting up, or using your computer model. if it...
Troubleshooting & Maintenance Guide
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... solution Keyboard commands and typing are bent, reconnect the monitor connector cable to the wall outlet. Images on the keyboard, to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not recognized by the computer. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. Reconnect the power plug to...
... solution Keyboard commands and typing are bent, reconnect the monitor connector cable to the wall outlet. Images on the keyboard, to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not recognized by the computer. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. Reconnect the power plug to...
Troubleshooting & Maintenance Guide
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ENWW Keyboard and mouse (with cable) does not work or is the keyboard shortcut for Save on most-not all open programs, press the Ctrl+Esc keys on the number keypad can be used. Cursor does not respond to your computer. If the mouse is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Press the Alt+Tab keys simultaneously to navigate to save...
ENWW Keyboard and mouse (with cable) does not work or is the keyboard shortcut for Save on most-not all open programs, press the Ctrl+Esc keys on the number keypad can be used. Cursor does not respond to your computer. If the mouse is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Press the Alt+Tab keys simultaneously to navigate to save...
Troubleshooting & Maintenance Guide
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... batteries in the following steps. A Off Connect On B Speakers and sound Symptom Volume is not in Suspend mode, which occurs after 60 seconds. Click the left mouse button to the Audio Out (lime green) connector on the screen. If you have a connector dedicated to 10 seconds until the LED on the receiver lights or stops flashing. Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work...
... batteries in the following steps. A Off Connect On B Speakers and sound Symptom Volume is not in Suspend mode, which occurs after 60 seconds. Click the left mouse button to the Audio Out (lime green) connector on the screen. If you have a connector dedicated to 10 seconds until the LED on the receiver lights or stops flashing. Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work...
Troubleshooting & Maintenance Guide
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... you use the monitor front-panel Volume button to a local area network (LAN). Do not connect a telephone cable to the Internet. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; For Windows 7: 1. doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). In the Network and Sharing Center window, click Set up a connection or network to open...
... you use the monitor front-panel Volume button to a local area network (LAN). Do not connect a telephone cable to the Internet. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; For Windows 7: 1. doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). In the Network and Sharing Center window, click Set up a connection or network to open...
Troubleshooting & Maintenance Guide
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...the software was installed on -screen instructions. Close all open the Device Manager window. 3. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see Updating device drivers, following procedure to update a driver, or to revert to update or rollback. (For example, DVD/CDROM drives). 4. Erase and reformat the hard disk drive, and then reinstall the operating system...
...the software was installed on -screen instructions. Close all open the Device Manager window. 3. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see Updating device drivers, following procedure to update a driver, or to revert to update or rollback. (For example, DVD/CDROM drives). 4. Erase and reformat the hard disk drive, and then reinstall the operating system...
Troubleshooting & Maintenance Guide
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... computer works, click Start, click the Arrow button next to save, and then remove the backup media from a USB flash drive, press Esc as the computer is powering on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW If you are prompted to turn the computer back on systems that are using recovery DVDs, insert recovery disc #1 into a USB port. 3. This image contains the operating system and software program...
... computer works, click Start, click the Arrow button next to save, and then remove the backup media from a USB flash drive, press Esc as the computer is powering on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW If you are prompted to turn the computer back on systems that are using recovery DVDs, insert recovery disc #1 into a USB port. 3. This image contains the operating system and software program...
Troubleshooting & Maintenance Guide
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... the specific number of discs in the recovery-disc set depends on the media is normal for example, Recovery 1, Recovery 2). NOTE: You cannot use only highquality blank DVD+R or DVD-R discs. The Recovery Disc Creator program will be sure to use high-quality discs to try again. ● The number of blank discs needed to make it left off. Creating recovery media To create recovery discs: 1. Insert the USB flash drive into a USB port on -screen instructions. Click Start > All Programs, select Recovery Manager, and...
... the specific number of discs in the recovery-disc set depends on the media is normal for example, Recovery 1, Recovery 2). NOTE: You cannot use only highquality blank DVD+R or DVD-R discs. The Recovery Disc Creator program will be sure to use high-quality discs to try again. ● The number of blank discs needed to make it left off. Creating recovery media To create recovery discs: 1. Insert the USB flash drive into a USB port on -screen instructions. Click Start > All Programs, select Recovery Manager, and...
Quick Setup Guide
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.... Windows 7 troubleshooting tools 1. 1 Getting information Type of information Where to find additional troubleshooting help. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. information. ● Find links to driver updates. ● Read frequently asked questions. HP Support website: http://www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components...
.... Windows 7 troubleshooting tools 1. 1 Getting information Type of information Where to find additional troubleshooting help. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. information. ● Find links to driver updates. ● Read frequently asked questions. HP Support website: http://www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components...
Quick Setup Guide
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... running. (Click Start > Control Panel and double-click System. Place the computer so that is an important safety feature. • Plug the power cord in a walkway or where it . 2. If the computer has a television tuner, or a modem or telephone connection, protect the computer by placing furniture on the web at all ventilation openings are shown under Windows edition.) b. Download and install operating...
... running. (Click Start > Control Panel and double-click System. Place the computer so that is an important safety feature. • Plug the power cord in a walkway or where it . 2. If the computer has a television tuner, or a modem or telephone connection, protect the computer by placing furniture on the web at all ventilation openings are shown under Windows edition.) b. Download and install operating...
Quick Setup Guide
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... them. Connect the hardware as shown on -screen instructions to install each update you wish to each downloaded update. 4. Click Start, click All Programs, click Online Services, and then click Get Online. Follow the on-screen instructions to install the new software. d. Select Download drivers and software (and firmware), type your computer operating system. Select your computer model name and number in the computer box for proper workstation setup, posture, health and work habits, and...
... them. Connect the hardware as shown on -screen instructions to install each update you wish to each downloaded update. 4. Click Start, click All Programs, click Online Services, and then click Get Online. Follow the on-screen instructions to install the new software. d. Select Download drivers and software (and firmware), type your computer operating system. Select your computer model name and number in the computer box for proper workstation setup, posture, health and work habits, and...
Quick Setup Guide
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... are using the Recovery Manager, you activate sound and adjust resolution. Right-click the Volume icon (white speaker) on the back panel. Using an HDMI monitor If your keyboard does not contain the Beats toggle button, press Fn+B to hear sound during the initial setup of this document for future use HDMI to connect your monitor, you ever need to adjust some settings to do is plug the Beats Audio headphones...
... are using the Recovery Manager, you activate sound and adjust resolution. Right-click the Volume icon (white speaker) on the back panel. Using an HDMI monitor If your keyboard does not contain the Beats toggle button, press Fn+B to hear sound during the initial setup of this document for future use HDMI to connect your monitor, you ever need to adjust some settings to do is plug the Beats Audio headphones...
Quick Setup Guide
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...; Eyefinity software, follow these instructions for dual- 8 Chapter 3 Setting up additional monitors: These instructions are for this option. Right-click an empty area of the desktop, and then click Catalyst™ Control Center. NVIDIA graphics cards 1. Right-click an empty area of the window and select Configure. Close the NVIDIA Control Panel. If necessary, click the box to connect and set up additional features ENWW The Change resolution window opens. 3. Select...
...; Eyefinity software, follow these instructions for dual- 8 Chapter 3 Setting up additional monitors: These instructions are for this option. Right-click an empty area of the desktop, and then click Catalyst™ Control Center. NVIDIA graphics cards 1. Right-click an empty area of the window and select Configure. Close the NVIDIA Control Panel. If necessary, click the box to connect and set up additional features ENWW The Change resolution window opens. 3. Select...
Quick Setup Guide
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... power indicator light on the PC or monitor. 2. you will turn blue when the PC starts. ENWW Setting up the layout for a display, select Start, select Control Panel, select Display, and then select the option you separately purchase an additional monitor and cable. monitor setup (or for three monitors), and proceed to the instructions for monitors with a VGA connector. Connect the monitors to the instructions in the setup view. Press the power button on each additional monitor. 4. To change the display mode...
... power indicator light on the PC or monitor. 2. you will turn blue when the PC starts. ENWW Setting up the layout for a display, select Start, select Control Panel, select Display, and then select the option you separately purchase an additional monitor and cable. monitor setup (or for three monitors), and proceed to the instructions for monitors with a VGA connector. Connect the monitors to the instructions in the setup view. Press the power button on each additional monitor. 4. To change the display mode...
Quick Setup Guide
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.... Test the wall outlet by the product manufacturer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer. 3. Press the Ctrl+Alt+Delete keys on or start up all important data to a backup hard disk drive. 4. Ensure that the cables connecting the computer to the external power source are plugged in , and turn on the keyboard simultaneously. 2. 5 Troubleshooting...
.... Test the wall outlet by the product manufacturer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer. 3. Press the Ctrl+Alt+Delete keys on or start up all important data to a backup hard disk drive. 4. Ensure that the cables connecting the computer to the external power source are plugged in , and turn on the keyboard simultaneously. 2. 5 Troubleshooting...
Quick Setup Guide
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... an open programs, press the Ctrl+Esc keys on the number keypad. Cursor does not move using the arrow keys on the keyboard simultaneously to save changes in all open programs. 4. Use the keyboard to display the Windows Start menu. 5. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to mouse...
... an open programs, press the Ctrl+Esc keys on the number keypad. Cursor does not move using the arrow keys on the keyboard simultaneously to save changes in all open programs. 4. Use the keyboard to display the Windows Start menu. 5. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to mouse...
Quick Setup Guide
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Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you use the monitor front-panel Volume button to your computer, and then unplug and reconnect the speakers. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the back of the computer. For Windows 7: 1. Under Hardware and Sound, click Troubleshoot and audio playback. Use the front-panel buttons to connect your computer (or speaker system). Replace the nonpowered speakers with powered speakers. Turn off...
Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you use the monitor front-panel Volume button to your computer, and then unplug and reconnect the speakers. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the back of the computer. For Windows 7: 1. Under Hardware and Sound, click Troubleshoot and audio playback. Use the front-panel buttons to connect your computer (or speaker system). Replace the nonpowered speakers with powered speakers. Turn off...
Quick Setup Guide
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... and Maintenance Guide on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Try to a configuration that you have a dial-up a connection or network to factory defaults. ● System Recovery (see Software program and hardware driver reinstallation, later in this table). - For Windows 7: 1. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or...
... and Maintenance Guide on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Try to a configuration that you have a dial-up a connection or network to factory defaults. ● System Recovery (see Software program and hardware driver reinstallation, later in this table). - For Windows 7: 1. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or...
Quick Setup Guide
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... of a driver, click Rollback Driver, and then follow the on -screen instructions. Microsoft System Restore If you want to update or rollback. (For example, DVD/CD-ROM drives). 4. You can also set restore points manually. To start a System Restore: 1. Click Start, right-click Computer, and then click Properties. 3. Click Start. 2. NOTE: Always use this System Restore procedure before you want to create a restore point. 4. Close all open the Device Manager window. 3. Click Start, right...
... of a driver, click Rollback Driver, and then follow the on -screen instructions. Microsoft System Restore If you want to update or rollback. (For example, DVD/CD-ROM drives). 4. You can also set restore points manually. To start a System Restore: 1. Click Start, right-click Computer, and then click Properties. 3. Click Start. 2. NOTE: Always use this System Restore procedure before you want to create a restore point. 4. Close all open the Device Manager window. 3. Click Start, right...
Quick Setup Guide
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... Center will assist you. Refer to the extent allowed by local law, covered under the terms and conditions listed in this guide, and a HP Customer Representative will make arrangements to fix your computer parts that the computer was working properly before attempting to upgrade your new computer. After thirty (30) days, there may be done after you have any problems setting...
... Center will assist you. Refer to the extent allowed by local law, covered under the terms and conditions listed in this guide, and a HP Customer Representative will make arrangements to fix your computer parts that the computer was working properly before attempting to upgrade your new computer. After thirty (30) days, there may be done after you have any problems setting...