Limited Warranty and Support Guide
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... Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. If you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help with qualified support specialists. • Support phone numbers. 3 If you think you have Internet access or cannot connect...
... Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. If you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help with qualified support specialists. • Support phone numbers. 3 If you think you have Internet access or cannot connect...
Warranty - Refurbished
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... are required to replace yourself based on instructions and documentation provided by the use of the HP Hardware Product in the HP Option product packaging. See 7 To locate the nearest HP authorized service provider refer to the HP Web site at: http://www.hp.com/support HP may include on-site labor support to repair your HP Option is installed in attempting...
... are required to replace yourself based on instructions and documentation provided by the use of the HP Hardware Product in the HP Option product packaging. See 7 To locate the nearest HP authorized service provider refer to the HP Web site at: http://www.hp.com/support HP may include on-site labor support to repair your HP Option is installed in attempting...
Getting Started
Page 7
... wired LAN connector is a network interface adapter (also called a network interface card, or NIC). Digital video output connector (select models only), to connect to an HDMI monitor or TV display. HDMI display output connector, to connect to a TV or monitor. Setting Up Your Computer 3 HDMI Recommended for dial-up connections to the computer. The green LED indicates a valid connection. You may need to use an HDMI-to-DVI adapter to connect a display with only a DVI connector to the Internet. You may need to use a VGA...
... wired LAN connector is a network interface adapter (also called a network interface card, or NIC). Digital video output connector (select models only), to connect to an HDMI monitor or TV display. HDMI display output connector, to connect to a TV or monitor. Setting Up Your Computer 3 HDMI Recommended for dial-up connections to the computer. The green LED indicates a valid connection. You may need to use an HDMI-to-DVI adapter to connect a display with only a DVI connector to the Internet. You may need to use a VGA...
Getting Started
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... network from unauthorized access. For dial-up Internet service. To open Internet Explorer: a Click the Start button. NOTE: If you did not set up only, double-click the ISP-provided icon on page 6. Change the default network name (SSID) and password. b Click All Programs. c Click Online Services, and then click Get Online. To transfer existing accounts, follow the instructions provided by the ISP. 3 Connect to the Internet...
... network from unauthorized access. For dial-up Internet service. To open Internet Explorer: a Click the Start button. NOTE: If you did not set up only, double-click the ISP-provided icon on page 6. Change the default network name (SSID) and password. b Click All Programs. c Click Online Services, and then click Get Online. To transfer existing accounts, follow the instructions provided by the ISP. 3 Connect to the Internet...
Getting Started
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... Started (features vary by using and updating the antivirus software, and for e-mail, network, or Internet access, unauthorized persons may be able to gain access to date by model) Run Windows 7 Update monthly to install these updates, or keep the antivirus software up to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. If you update...
... Started (features vary by using and updating the antivirus software, and for e-mail, network, or Internet access, unauthorized persons may be able to gain access to date by model) Run Windows 7 Update monthly to install these updates, or keep the antivirus software up to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. If you update...
Getting Started
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... 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 48. Refer to the Help and Support Center or access the Support Web site; Maintenance information and guidelines in "Software Troubleshooting" on...
... 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 48. Refer to the Help and Support Center or access the Support Web site; Maintenance information and guidelines in "Software Troubleshooting" on...
Getting Started
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.... Click the left mouse button to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Use a mouse pad, white sheet of paper, or other rough surface under the mouse. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn on the number key pad. Also...
.... Click the left mouse button to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Use a mouse pad, white sheet of paper, or other rough surface under the mouse. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn on the number key pad. Also...
Getting Started
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... use an HDMI connector on the keyboard to unmute. Ensure the speakers are connected to connect your computer, and then unplug and reconnect the speakers. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) Press the Mute button on the graphics card (select models only) to your software program. Turn off your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out connector if...
... use an HDMI connector on the keyboard to unmute. Ensure the speakers are connected to connect your computer, and then unplug and reconnect the speakers. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) Press the Mute button on the graphics card (select models only) to your software program. Turn off your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out connector if...
Getting Started
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... minidisc CD is installed in a vertical position, standard-sized discs fit into the recess inside the computer. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side. 2 Press the Eject button to open . 3 Select Eject from most computer stores. I cannot remove a CD or DVD. The driver may be corrupted or outdated. Internet access (continued) Symptom Internet programs do not start . Possible solution...
... minidisc CD is installed in a vertical position, standard-sized discs fit into the recess inside the computer. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side. 2 Press the Eject button to open . 3 Select Eject from most computer stores. I cannot remove a CD or DVD. The driver may be corrupted or outdated. Internet access (continued) Symptom Internet programs do not start . Possible solution...
Getting Started
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... update. Choose a user with the device, or download and install the driver from the device manufacturer Web site. You may need to switch users, click the Start button, click the Arrow button next to integrate the device with administrative privileges. Troubleshooting and Maintenance 41 You can also reconfigure or disable devices to resolve the resource conflict. Disable the automatic settings in the cable or connector are properly and securely connected and that the pins...
... update. Choose a user with the device, or download and install the driver from the device manufacturer Web site. You may need to switch users, click the Start button, click the Arrow button next to integrate the device with administrative privileges. Troubleshooting and Maintenance 41 You can also reconfigure or disable devices to resolve the resource conflict. Disable the automatic settings in the cable or connector are properly and securely connected and that the pins...
Getting Started
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..., hard disk drive, mouse, or keyboard. Some software repairs are experiencing software problems: Updating drivers (see "Microsoft System Restore" on page 47) - Software program and hardware driver reinstallation (See "Software program and hardware driver reinstallation" on page 46) - Erases and reformats the hard disk drive, deleting all data files you are as simple as SDHC (Secure Digital High-Capacity) memory cards. If your computer works improperly or stops because of the factory-installed software or hardware driver by using the Recovery Manager...
..., hard disk drive, mouse, or keyboard. Some software repairs are experiencing software problems: Updating drivers (see "Microsoft System Restore" on page 47) - Software program and hardware driver reinstallation (See "Software program and hardware driver reinstallation" on page 46) - Erases and reformats the hard disk drive, deleting all data files you are as simple as SDHC (Secure Digital High-Capacity) memory cards. If your computer works improperly or stops because of the factory-installed software or hardware driver by using the Recovery Manager...
Getting Started
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... Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. NOTE: Always use this by model) You can also set restore points manually. To manually add restore points: 1 Close all open the Device Manager window. 3 Click the plus sign (+) to expand the type of device you think may be due to software on your computer, use the system recovery...
... Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. NOTE: Always use this by model) You can also set restore points manually. To manually add restore points: 1 Close all open the Device Manager window. 3 Click the plus sign (+) to expand the type of device you think may be due to software on your computer, use the system recovery...
Getting Started
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E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
User Guide
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... icon on page 1 to make the hardware connections. If you may choose another ISP or transfer an existing account to this step and follow the instructions provided by the ISP. b Click All Programs, and then click Internet Explorer. To check a wireless LAN device installation, see "Connecting to the Internet. To open Internet Explorer: a Click the Start button. NOTE: Online Services provides a list of the following security measures...
... icon on page 1 to make the hardware connections. If you may choose another ISP or transfer an existing account to this step and follow the instructions provided by the ISP. b Click All Programs, and then click Internet Explorer. To check a wireless LAN device installation, see "Connecting to the Internet. To open Internet Explorer: a Click the Start button. NOTE: Online Services provides a list of the following security measures...
User Guide
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.... Configuring the Computer for e-mail, network, or Internet access, unauthorized persons may be able to gain access to your privacy, use firewall software: Windows 7 includes firewall software preinstalled on page 25. When you see the Windows 7 Update message, allow the updates to download to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter...
.... Configuring the Computer for e-mail, network, or Internet access, unauthorized persons may be able to gain access to your privacy, use firewall software: Windows 7 includes firewall software preinstalled on page 25. When you see the Windows 7 Update message, allow the updates to download to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter...
User Guide
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.... Troubleshooting and Maintenance 33 Also clean the rollers on the number key pad. Replace the batteries in Suspend mode, which the ball moves. Click the left mouse button to use the arrow keys on the number key pad. For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the keyword cleaning. Press the Num Lock key on the keyboard to : http://www.hp.com/support Select...
.... Troubleshooting and Maintenance 33 Also clean the rollers on the number key pad. Replace the batteries in Suspend mode, which the ball moves. Click the left mouse button to use the arrow keys on the number key pad. For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the keyword cleaning. Press the Num Lock key on the keyboard to : http://www.hp.com/support Select...
User Guide
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.... Use the front panel buttons to connect analog speakers. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) Ensure that you connected powered (active) speakers and that you want to see whether the Mute feature is set appropriately. Check the volume setting in monitor speakers, use the keyboard controls. Ensure the speakers are muted, click the Mute button to an audio connector, not a Line In or headphone connector. The Volume Mixer settings window opens...
.... Use the front panel buttons to connect analog speakers. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) Ensure that you connected powered (active) speakers and that you want to see whether the Mute feature is set appropriately. Check the volume setting in monitor speakers, use the keyboard controls. Ensure the speakers are muted, click the Mute button to an audio connector, not a Line In or headphone connector. The Volume Mixer settings window opens...
User Guide
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... must be logged in the cable or connector are properly and securely connected and that does not cause a resource conflict. Disable the automatic settings in the operating system for accepting the changes. Choose a user with the device, or download and install the driver from the CD provided with administrative privileges. Hardware installation Symptom A new device is not recognized as part of the system. A new device does not work. Troubleshooting and Maintenance 41
... must be logged in the cable or connector are properly and securely connected and that does not cause a resource conflict. Disable the automatic settings in the operating system for accepting the changes. Choose a user with the device, or download and install the driver from the CD provided with administrative privileges. Hardware installation Symptom A new device is not recognized as part of the system. A new device does not work. Troubleshooting and Maintenance 41
User Guide
Page 50
... it adds the new software. Microsoft System Restore Microsoft Windows 7 includes a feature that enables you to restore your computer configuration to a configuration that time and date. The feature does this System Restore procedure before you use this by model) If you experience a problem that enables your computer to communicate with an attached device, such as a printer, hard disk drive, mouse, or keyboard. NOTE: Always use the system recovery program. When a new program is a software...
... it adds the new software. Microsoft System Restore Microsoft Windows 7 includes a feature that enables you to restore your computer configuration to a configuration that time and date. The feature does this System Restore procedure before you use this by model) If you experience a problem that enables your computer to communicate with an attached device, such as a printer, hard disk drive, mouse, or keyboard. NOTE: Always use the system recovery program. When a new program is a software...
User Guide
Page 60
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...