Troubleshooting Guide
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...without notice. Celeron and MMX are registered trademarks of Personal Computers Compaq Deskpro Workstations Compaq Professional Workstations Compaq Armada Notebooks Compaq Prosignia Notebooks Second Edition (July 2000) Part Number 120205-002 Compaq Computer Corporation The software may be used or copied only in ... OR USE OF THIS MATERIAL. Product names mentioned herein may be trademarks and/or registered trademarks of Compaq Computer Corporation. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; The software ...
...without notice. Celeron and MMX are registered trademarks of Personal Computers Compaq Deskpro Workstations Compaq Professional Workstations Compaq Armada Notebooks Compaq Prosignia Notebooks Second Edition (July 2000) Part Number 120205-002 Compaq Computer Corporation The software may be used or copied only in ... OR USE OF THIS MATERIAL. Product names mentioned herein may be trademarks and/or registered trademarks of Compaq Computer Corporation. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; The software ...
Troubleshooting Guide
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... Drive 2-16 16. No O/S Loading ...3-10 10. Notebooks ...1-1 Protecting Yourself and the Computer 1-1 Clearing CMOS ...1-2 Customer Responsibilities...1-2 POST Power-On Sequence ...1-3 Compaq Drive Protection System 1-3 Accessing DPS Through Compaq Diagnostics for Windows 1-4 Compaq Configuration Record Utility 1-4 chapter 2 Troubleshooting Flowcharts for Portable Computers 1. No Power, Part 2 ...2-4 4. Desktop Computers and Workstations 1-1 Tools Required - Initial Troubleshooting...
... Drive 2-16 16. No O/S Loading ...3-10 10. Notebooks ...1-1 Protecting Yourself and the Computer 1-1 Clearing CMOS ...1-2 Customer Responsibilities...1-2 POST Power-On Sequence ...1-3 Compaq Drive Protection System 1-3 Accessing DPS Through Compaq Diagnostics for Windows 1-4 Compaq Configuration Record Utility 1-4 chapter 2 Troubleshooting Flowcharts for Portable Computers 1. No Power, Part 2 ...2-4 4. Desktop Computers and Workstations 1-1 Tools Required - Initial Troubleshooting...
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No O/S Loading from Hard Drive, Part 3 3-13 13. Not Numbered C-1 iv Quick Troubleshooting Guide No O/S Loading from CD-ROM or DVD-ROM Drive 3-15 15. No Audio, Part 2 ...3-17 17. Numbered B-1 appendix C Post Error Messages - No Audio, Part 1 ...3-16 16. Non-Functioning Device 3-18 18. Non-Functioning Pointing Device or Keyboard 3-19 19. No O/S Loading from Hard Drive, Part 2 3-12 12. No O/S Loading from Diskette Drive 3-14 14. No Network or Modem Connection 3-20 appendix A Further Troubleshooting ...A-1 appendix B POST Error Messages - 11.
No O/S Loading from Hard Drive, Part 3 3-13 13. Not Numbered C-1 iv Quick Troubleshooting Guide No O/S Loading from CD-ROM or DVD-ROM Drive 3-15 15. No Audio, Part 2 ...3-17 17. Numbered B-1 appendix C Post Error Messages - No Audio, Part 1 ...3-16 16. Non-Functioning Device 3-18 18. Non-Functioning Pointing Device or Keyboard 3-19 19. No O/S Loading from Hard Drive, Part 2 3-12 12. No O/S Loading from Diskette Drive 3-14 14. No Network or Modem Connection 3-20 appendix A Further Troubleshooting ...A-1 appendix B POST Error Messages - 11.
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..., you find yourself in this book was prepared for the Compaq Deskpro 2000 Series of Personal Computers with MMX technologies and later models as well as Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebooks, and Compaq Prosignia Notebooks. ✎ Not all features are available on ...Protecting Yourself and the Computer TTurn the computer off before turning on all Compaq products. TFor personal safety and to ensure that the computer does not overheat, Compaq recommends that you install the computer cover or access panel before disconnecting or ...
..., you find yourself in this book was prepared for the Compaq Deskpro 2000 Series of Personal Computers with MMX technologies and later models as well as Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebooks, and Compaq Prosignia Notebooks. ✎ Not all features are available on ...Protecting Yourself and the Computer TTurn the computer off before turning on all Compaq products. TFor personal safety and to ensure that the computer does not overheat, Compaq recommends that you install the computer cover or access panel before disconnecting or ...
Troubleshooting Guide
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The cooling fan is always on in all virus check programs. TRunning Diagnostics on the hard drive. Remove the computer cover. 4. TReformatting the hard drive as required. TProviding and running all other instances, such as required. TCopying over the operating system files as required. 1-2 General Service Information CAUTION: When the computer is connected to an AC power source there is On, in Standby, or Suspend mode. then replace the jumper. Reset the computer by one of different thread sizes and lengths; TThe screws used ...
The cooling fan is always on in all virus check programs. TRunning Diagnostics on the hard drive. Remove the computer cover. 4. TReformatting the hard drive as required. TProviding and running all other instances, such as required. TCopying over the operating system files as required. 1-2 General Service Information CAUTION: When the computer is connected to an AC power source there is On, in Standby, or Suspend mode. then replace the jumper. Reset the computer by one of different thread sizes and lengths; TThe screws used ...
Troubleshooting Guide
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...procedure for configuration, time, and date. The speaker will sound two short beeps or will take approximately 2 minutes per gigabyte. in select Compaq Deskpro computers and workstations. BIOS memory is tested and initialized (the first 128K of key information is written onto the drive. The remaining... results are built, each installed hard drive is tested using DPS and a permanent record of RAM is tested and the count displayed on the keyboard and computer case. 5. When Compaq Deskpro Computers and workstations are shown via the LEDs on the monitor only when starting the machine...
...procedure for configuration, time, and date. The speaker will sound two short beeps or will take approximately 2 minutes per gigabyte. in select Compaq Deskpro computers and workstations. BIOS memory is tested and initialized (the first 128K of key information is written onto the drive. The remaining... results are built, each installed hard drive is tested using DPS and a permanent record of RAM is tested and the count displayed on the keyboard and computer case. 5. When Compaq Deskpro Computers and workstations are shown via the LEDs on the monitor only when starting the machine...
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...3. Drive Replacement Recommended. The utility then combines this information with information on the computer and select My Computer→Control Panel→Compaq Diagnostics. When the test has been completed, one of the drives tested: TTest Succeeded. Completion Code 0. If the test failed,...for each of three messages will be recorded for help in diagnosing the computer problem. Completion Code 1 or 2. Accessing DPS Through Compaq Diagnostics for Windows To access DPS through 14. TTest Failed. Select Custom Test. This utility was developed to deliver a comprehensive ...
...3. Drive Replacement Recommended. The utility then combines this information with information on the computer and select My Computer→Control Panel→Compaq Diagnostics. When the test has been completed, one of the drives tested: TTest Succeeded. Completion Code 0. If the test failed,...for each of three messages will be recorded for help in diagnosing the computer problem. Completion Code 1 or 2. Accessing DPS Through Compaq Diagnostics for Windows To access DPS through 14. TTest Failed. Select Custom Test. This utility was developed to deliver a comprehensive ...
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Y Is there video? N Is the O/S loading? Y Beeps, LEDs, or error messages? Y New options or software added? 1. N End N Set voltage to 115V or 230V as required N Go to Page 2-3, No Power N Go to Page 2-6, No Video Y Go to Page 2-9, Error Messages N Go to Page 2-12, No O/S Loading N Go to Page 2-19, Non-Functioning Device Y Run Compaq Configuration Utility, see Chapter 1 2-2 Troubleshooting Flowcharts for Desktop Computers Y Is there power? Y All drives working? Initial Troubleshooting Begin Troubleshooting 115/230V set right?
Y Is there video? N Is the O/S loading? Y Beeps, LEDs, or error messages? Y New options or software added? 1. N End N Set voltage to 115V or 230V as required N Go to Page 2-3, No Power N Go to Page 2-6, No Video Y Go to Page 2-9, Error Messages N Go to Page 2-12, No O/S Loading N Go to Page 2-19, Non-Functioning Device Y Run Compaq Configuration Utility, see Chapter 1 2-2 Troubleshooting Flowcharts for Desktop Computers Y Is there power? Y All drives working? Initial Troubleshooting Begin Troubleshooting 115/230V set right?
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2. N Turn computer off . Plug power cord into different active wall outlet. N Turn computer off . UPS is off) Power cord connected? Y Turn off . Y Using power Y Ensure power strip or strip or UPS? Plug power cord into computer and power outlet. Quick Troubleshooting Guide 2-3 N Active outlet? To prevent damage to start of this chart. No Power, Part 1 No Power (Power LED is turned on. Restart computer and return to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures. Go to Page 2-4, ...
2. N Turn computer off . Plug power cord into different active wall outlet. N Turn computer off . UPS is off) Power cord connected? Y Turn off . Y Using power Y Ensure power strip or strip or UPS? Plug power cord into computer and power outlet. Quick Troubleshooting Guide 2-3 N Active outlet? To prevent damage to start of this chart. No Power, Part 1 No Power (Power LED is turned on. Restart computer and return to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures. Go to Page 2-4, ...
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Power supply N connected to the unit, disconnect the power cord from Page 2-3, No Power, Part 1 Caution: Power is turned off . N 1. Unplug power to all installed cards. 3. Press power button on ? Add cards back one -ata-time to find faulty drive. 2. 3. Plug power connector into system board. N 5V Aux LED on . Add drives back one -ata-time to find faulty card. To prevent damage to system board? Replace power supply. N N 1. Does fan spin? Y Done 2-4 Troubleshooting Flowcharts for fan rotation. 3. Y System Y board have 5V Aux LED? Remove all...
Power supply N connected to the unit, disconnect the power cord from Page 2-3, No Power, Part 1 Caution: Power is turned off . N 1. Unplug power to all installed cards. 3. Press power button on ? Add cards back one -ata-time to find faulty drive. 2. 3. Plug power connector into system board. N 5V Aux LED on . Add drives back one -ata-time to find faulty card. To prevent damage to system board? Replace power supply. N N 1. Does fan spin? Y Done 2-4 Troubleshooting Flowcharts for fan rotation. 3. Y System Y board have 5V Aux LED? Remove all...
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Caution: Power is continuous to the unit, disconnect the power cord from page 2-4, No Power, Part 2 Drive power N and data cables connected? Y Done Y Power LED on ? Power LED on ? Reseat drive power and data cable connectors. Done N Replace system board. Y Loose or damaged Y Reseat loose components and replace damaged components? To prevent damage to the system board and the power supply even when the power switch is turned off. Quick Troubleshooting Guide 2-5 items in the computer. N Reinstall cover and restart computer. No Power, Part 3 Continued from the ...
Caution: Power is continuous to the unit, disconnect the power cord from page 2-4, No Power, Part 2 Drive power N and data cables connected? Y Done Y Power LED on ? Power LED on ? Reseat drive power and data cable connectors. Done N Replace system board. Y Loose or damaged Y Reseat loose components and replace damaged components? To prevent damage to the system board and the power supply even when the power switch is turned off. Quick Troubleshooting Guide 2-5 items in the computer. N Reinstall cover and restart computer. No Power, Part 3 Continued from the ...
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Monitor Y plugged in and turned on ? Reconnect monitor (note 3). N Notes: 1. Replace monitor. 2-6 Troubleshooting Flowcharts for Desktop Computers Y Video OK? To prevent damage to the unit, disconnect the power cord from the power source or the unit before reconnecting cables. If more than one adapter is turned off and unplug computer before beginning disassembly procedures. Older monitors do not support the amber LED. 2. 5. N Caution: Power is continuous to the system board and power supply even when the power switch is installed, monitor must be connected to ...
Monitor Y plugged in and turned on ? Reconnect monitor (note 3). N Notes: 1. Replace monitor. 2-6 Troubleshooting Flowcharts for Desktop Computers Y Video OK? To prevent damage to the unit, disconnect the power cord from the power source or the unit before reconnecting cables. If more than one adapter is turned off and unplug computer before beginning disassembly procedures. Older monitors do not support the amber LED. 2. 5. N Caution: Power is continuous to the system board and power supply even when the power switch is installed, monitor must be connected to ...
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Reseat processor, riser board, video card, and memory, then clear CMOS. Video OK, N computer starts? Replace components in system one at a time starting with hard drive. System boards without a piezo speaker, or chassis without an internal speaker require an external speaker. 2. Some power supplies require a load greater than the system board alone to the unit, disconnect the power cord from Page 2-6, No Video, Part 1 Turn off computer and disconnect power. To prevent damage to function properly. N F1 "System option not set "? Test system after each replacement for video or beeps. ...
Reseat processor, riser board, video card, and memory, then clear CMOS. Video OK, N computer starts? Replace components in system one at a time starting with hard drive. System boards without a piezo speaker, or chassis without an internal speaker require an external speaker. 2. Some power supplies require a load greater than the system board alone to the unit, disconnect the power cord from Page 2-6, No Video, Part 1 Turn off computer and disconnect power. To prevent damage to function properly. N F1 "System option not set "? Test system after each replacement for video or beeps. ...
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N Integrated video? Video OK? Y Turn off . Replace video card. Y Done 2-8 Troubleshooting Flowcharts for video or beeps. Test system after each replacement for Desktop Computers See codes N or flashing lights or hear beeps? To prevent damage to the system board and power supply even when the power switch is turned off computer and disconnect power. No Video, Part 3 Continued from the power source or the unit before beginning disassembly procedures. Y N Replace system board. Replace components in system one at a time starting with hard drive. 7. Caution:...
N Integrated video? Video OK? Y Turn off . Replace video card. Y Done 2-8 Troubleshooting Flowcharts for video or beeps. Test system after each replacement for Desktop Computers See codes N or flashing lights or hear beeps? To prevent damage to the system board and power supply even when the power switch is turned off computer and disconnect power. No Video, Part 3 Continued from the power source or the unit before beginning disassembly procedures. Y N Replace system board. Replace components in system one at a time starting with hard drive. 7. Caution:...
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To prevent damage to video. Normal suspend mode. Power LED blinks red 4x/second. Power and hard drive LEDs glow red. System board failure, prior to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures. CPU not installed/fetching code. CPU thermal shutdown. Power LED blinks red 1x/two or more seconds. Num Lock LED flashing green. Caps Lock LED flashing green. Error Messages, Part 1 Beeps, CPU or Keyboard Lights, or POST error messages. Continued on . Power LED glows green. No video. System ROM is...
To prevent damage to video. Normal suspend mode. Power LED blinks red 4x/second. Power and hard drive LEDs glow red. System board failure, prior to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures. CPU not installed/fetching code. CPU thermal shutdown. Power LED blinks red 1x/two or more seconds. Num Lock LED flashing green. Caps Lock LED flashing green. Error Messages, Part 1 Beeps, CPU or Keyboard Lights, or POST error messages. Continued on . Power LED glows green. No video. System ROM is...
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... reseat riser board. No beeps. Unplug, open computer, and check video card. To prevent damage to the unit, disconnect the power cord from Compaq website at www.compaq.com. 2L 1S. Ensure monitor is turned off. Ensure all cables and cards are correct type and that they match in the proper expansion...
... reseat riser board. No beeps. Unplug, open computer, and check video card. To prevent damage to the unit, disconnect the power cord from Compaq website at www.compaq.com. 2L 1S. Ensure monitor is turned off. Ensure all cables and cards are correct type and that they match in the proper expansion...
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Error Messages, Part 3 Continued from the power source or the unit before POST. Error 162, 2S Beeps. Select F1. Set time and date in size and speed. If error occurs after reboot, unplug and open computer, check hard drive, and check and reseat power and data cables. Error 30x. Unplug, open computer, then check CMOS setting. Error 91x. See Appendix B for specific definitions. Ensure processor has heatsink installed and that they match in F10 or boot to O/S and set . x = Numbers 1 - 9 Quick Troubleshooting Guide 2-11 10. See Appendix B for specific definitions....
Error Messages, Part 3 Continued from the power source or the unit before POST. Error 162, 2S Beeps. Select F1. Set time and date in size and speed. If error occurs after reboot, unplug and open computer, check hard drive, and check and reseat power and data cables. Error 30x. Unplug, open computer, then check CMOS setting. Error 91x. See Appendix B for specific definitions. Ensure processor has heatsink installed and that they match in F10 or boot to O/S and set . x = Numbers 1 - 9 Quick Troubleshooting Guide 2-11 10. See Appendix B for specific definitions....
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Hard drive 4. Network Diskette drive, go to Page 2-16 Hard drive, go to Page 2-13 NOTE: Before beginning, always check drive jumpers, cable connections, cable ends, and drives for Desktop Computers 11. No O/S Loading O/S not loading from: CD-ROM drive, go to Page 2-17 Factory recommended booting priority 1. CD-ROM drive 2. Diskette drive 3. Network, go to Page 2-18 2-12 Troubleshooting Flowcharts for bent or damaged pins.
Hard drive 4. Network Diskette drive, go to Page 2-16 Hard drive, go to Page 2-13 NOTE: Before beginning, always check drive jumpers, cable connections, cable ends, and drives for Desktop Computers 11. No O/S Loading O/S not loading from: CD-ROM drive, go to Page 2-17 Factory recommended booting priority 1. CD-ROM drive 2. Diskette drive 3. Network, go to Page 2-18 2-12 Troubleshooting Flowcharts for bent or damaged pins.
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Y Done Go to Page 2-18, No O/S Loading from N hard drive? CD-ROM drive if bootable drive N 2. Remove CD and reboot. Y Remove diskette and reboot. Y N Go to Page 2-19, Non-Functioning Device Boot from Network Change boot priority through Computer Setup and reboot. Network NOTE: Before beginning, always check drive jumpers, cable connections, cable ends and drives for bent or damaged pins. 12. No O/S Loading from Hard Drive, Part 1 O/S not loading from N hard drive? Y Go to Page 2-14, No O/S Loading from Hard Drive, Part 2 Y Boot from diskette? Boot from hard ...
Y Done Go to Page 2-18, No O/S Loading from N hard drive? CD-ROM drive if bootable drive N 2. Remove CD and reboot. Y Remove diskette and reboot. Y N Go to Page 2-19, Non-Functioning Device Boot from Network Change boot priority through Computer Setup and reboot. Network NOTE: Before beginning, always check drive jumpers, cable connections, cable ends and drives for bent or damaged pins. 12. No O/S Loading from Hard Drive, Part 1 O/S not loading from N hard drive? Y Go to Page 2-14, No O/S Loading from Hard Drive, Part 2 Y Boot from diskette? Boot from hard ...
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N Replace hard drive. Access Y hard drive? N Boot Y from Y hard drive? Y Computer boot? Y N Create partition, then format hard drive to the "Customer Responsibilities" section of this document and the customer service contract. 2-14 Troubleshooting Flowcharts for Desktop Computers Note: Refer to bootable C:\ prompt. Y Remove diskette and reboot. N Go to a bootable C:\ prompt. Format hard drive and bring to Page 2-16, No O/S Loading from Hard Drive, Part 3 Run FDISK Hard drive partition? Boot from diskette drive? Done N Go to Page 2-15, N...
N Replace hard drive. Access Y hard drive? N Boot Y from Y hard drive? Y Computer boot? Y N Create partition, then format hard drive to the "Customer Responsibilities" section of this document and the customer service contract. 2-14 Troubleshooting Flowcharts for Desktop Computers Note: Refer to bootable C:\ prompt. Y Remove diskette and reboot. N Go to a bootable C:\ prompt. Format hard drive and bring to Page 2-16, No O/S Loading from Hard Drive, Part 3 Run FDISK Hard drive partition? Boot from diskette drive? Done N Go to Page 2-15, N...