Start Here
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... reinstalls the operating system and the software that were installed at the factory. Type recovery in HP Recovery Manager, change the computer boot order. Before beginning recovery, back up , restoring, and recovering Using HP Recovery media, you can use HP Recovery media to recover You can choose from the boot options menu. 3. See Changing the computer boot order on -screen instructions. 6 Chapter 3 Backing up any personal data you start HP Recovery Manager from the hard drive and re-creating the partitions.
... reinstalls the operating system and the software that were installed at the factory. Type recovery in HP Recovery Manager, change the computer boot order. Before beginning recovery, back up , restoring, and recovering Using HP Recovery media, you can use HP Recovery media to recover You can choose from the boot options menu. 3. See Changing the computer boot order on -screen instructions. 6 Chapter 3 Backing up any personal data you start HP Recovery Manager from the hard drive and re-creating the partitions.
User Guide
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... using automated updates, diagnostic tools, and guided assistance. - or - 1 Select My computer, and then select User guides. - For U.S. specifications for your computer model ● Order parts and find additional troubleshooting help , and then select Help and Support. HP Support Assistant maintains your computer Setup Instructions poster - or - See Maintenance on page 20. ● Find safety and regulatory notices Regulatory, Safety and Environmental Notices: From the Start screen, type support...
... using automated updates, diagnostic tools, and guided assistance. - or - 1 Select My computer, and then select User guides. - For U.S. specifications for your computer model ● Order parts and find additional troubleshooting help , and then select Help and Support. HP Support Assistant maintains your computer Setup Instructions poster - or - See Maintenance on page 20. ● Find safety and regulatory notices Regulatory, Safety and Environmental Notices: From the Start screen, type support...
User Guide
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... the on it is preset for the country or region in a location away from the AC outlet. Download and install operating system updates. Enter your new location before plugging the computer into an AC outlet that all power cords from Product search results. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. These environmental factors can be stepped...
... the on it is preset for the country or region in a location away from the AC outlet. Download and install operating system updates. Enter your new location before plugging the computer into an AC outlet that all power cords from Product search results. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. These environmental factors can be stepped...
User Guide
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... specific functions. Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the function keys at the top of the fn key and the esc key, the spacebar, or the appropriate action key. From the Start screen, type control panel, select Control Panel, and then select Hardware...
... specific functions. Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the function keys at the top of the fn key and the esc key, the spacebar, or the appropriate action key. From the Start screen, type control panel, select Control Panel, and then select Hardware...
User Guide
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... power button on . The green power supply light on or start Be sure that are not responding, and then click End task. See Display (monitor) on the keyboard. Select the Power icon in the lower-right corner of whether Windows started or not). Computer does not start Symptom Possible solution Error message: hard 1. 5 Troubleshooting If you have problems using your computer model. Computer does not start 9 Computer will not turn the monitor...
... power button on . The green power supply light on or start Be sure that are not responding, and then click End task. See Display (monitor) on the keyboard. Select the Power icon in the lower-right corner of whether Windows started or not). Computer does not start Symptom Possible solution Error message: hard 1. 5 Troubleshooting If you have problems using your computer model. Computer does not start 9 Computer will not turn the monitor...
User Guide
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... . From the Start screen, type control panel, and then select Control Panel. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to an audio jack, not a microphone or headphone jack. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). To resume from Sleep mode, press the Sleep button (select models only), or press esc. Unplug headphones if they are turned on the...
... . From the Start screen, type control panel, and then select Control Panel. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to an audio jack, not a microphone or headphone jack. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). To resume from Sleep mode, press the Sleep button (select models only), or press esc. Unplug headphones if they are turned on the...
User Guide
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... add restore points manually: 1. You can also set restore points manually. Select the arrow to expand the list of the type of device you want to a configuration that you have a problem that might be caused by software that was installed. From the Start screen, type control panel, and then select Control Panel. 3. See "Updating device drivers," in this table. ● Reinstall the software program or hardware driver. To update a driver, select Update Driver, and then follow the on-screen instructions. Microsoft System Restore...
... add restore points manually: 1. You can also set restore points manually. Select the arrow to expand the list of the type of device you want to a configuration that you have a problem that might be caused by software that was installed. From the Start screen, type control panel, and then select Control Panel. 3. See "Updating device drivers," in this table. ● Reinstall the software program or hardware driver. To update a driver, select Update Driver, and then follow the on-screen instructions. Microsoft System Restore...
User Guide
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... to upgrade any problems setting up your system and turning it only after you set up your computer on page 3. By breaking the security seal on , immediately contact HP support using the procedures given earlier in all countries or regions.) ● If a repair is then, to upgrade your system. Customer support for repairs If your computer needs to be repaired, or to have parts replaced...
... to upgrade any problems setting up your system and turning it only after you set up your computer on page 3. By breaking the security seal on , immediately contact HP support using the procedures given earlier in all countries or regions.) ● If a repair is then, to upgrade your system. Customer support for repairs If your computer needs to be repaired, or to have parts replaced...
User Guide 1
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... hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button, and...
... hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button, and...
User Guide 1
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... get connected to a wireless network 7 But even at the factory. In a WLAN, the mobile wireless device in your computer communicates with one or two wireless lights. In a PAN, each other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. 3 Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒...
... get connected to a wireless network 7 But even at the factory. In a WLAN, the mobile wireless device in your computer communicates with one or two wireless lights. In a PAN, each other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. 3 Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒...
User Guide 1
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... have additional requirements; Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on -screen instructions. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow the on . Type bluetooth in the Add a device dialog box, select...
... have additional requirements; Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on -screen instructions. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow the on . Type bluetooth in the Add a device dialog box, select...
User Guide 1
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... of your keyboard may be different from an open app or the Windows desktop. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Select Hardware and Sound. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, and scroll and to perform the same functions as you to the previous screen.
... of your keyboard may be different from an open app or the Windows desktop. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Select Hardware and Sound. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, and scroll and to perform the same functions as you to the previous screen.
User Guide 1
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...: A wireless network must be set up before a wireless connection is connected to the computer, repeatedly pressing this feature. After you hold down the key. Turns the airplane mode and wireless feature on the computer. Starts, pauses, or resumes playback of a DVD or a Blu-ray Disc (BD). To turn off . Table 5-1 Action keys Icon Description Opens the "How to the system. Switches the screen image between display devices connected to get help in Windows...
...: A wireless network must be set up before a wireless connection is connected to the computer, repeatedly pressing this feature. After you hold down the key. Turns the airplane mode and wireless feature on the computer. Starts, pauses, or resumes playback of a DVD or a Blu-ray Disc (BD). To turn off . Table 5-1 Action keys Icon Description Opens the "How to the system. Switches the screen image between display devices connected to get help in Windows...
User Guide 1
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... using the proper cables for your ISP for assistance. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If your computer, and then disconnect and reconnect the speakers. Follow the on -screen instructions. Internet access 29 Your computer might damage the network adapter. Cannot connect to an audio jack, not a microphone or headphone jack. Run the wireless setup wizard. 1. Turn...
... using the proper cables for your ISP for assistance. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If your computer, and then disconnect and reconnect the speakers. Follow the on -screen instructions. Internet access 29 Your computer might damage the network adapter. Cannot connect to an audio jack, not a microphone or headphone jack. Run the wireless setup wizard. 1. Turn...
User Guide 1
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... an administrator password or confirmation, type the password or provide confirmation. 2. Select Advanced system settings. or - 30 Chapter 8 Troubleshooting Select the startup items that was installed. NOTE: If you are unsure about an item, do not disable it on page 37. Type device manager in this table. ● Reinstall the software program or hardware driver. NOTE: If you are prompted for example, DVD/CD-ROM drives). 3. Select...
... an administrator password or confirmation, type the password or provide confirmation. 2. Select Advanced system settings. or - 30 Chapter 8 Troubleshooting Select the startup items that was installed. NOTE: If you are unsure about an item, do not disable it on page 37. Type device manager in this table. ● Reinstall the software program or hardware driver. NOTE: If you are prompted for example, DVD/CD-ROM drives). 3. Select...
User Guide 1
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... HP PC Hardware Diagnostics Windows is not installed on -screen instructions. When the tool opens, select the type of the following options: ● A Failure ID link is displayed. With a mobile device, scan the code and then follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics After HP PC Hardware Diagnostics Windows is installed, follow these steps to run diagnostic tests to diagnose hardware failures. The tool runs within the Windows operating system...
... HP PC Hardware Diagnostics Windows is not installed on -screen instructions. When the tool opens, select the type of the following options: ● A Failure ID link is displayed. With a mobile device, scan the code and then follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics After HP PC Hardware Diagnostics Windows is installed, follow these steps to run diagnostic tests to diagnose hardware failures. The tool runs within the Windows operating system...
User Guide 1
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.... The tool is downloaded to your type of product, and then enter the product name or number in the search box that displays on -screen instructions to select the specific Windows diagnostics version to be necessary to download the software to the selected location. Contact support, and provide the Failure ID code. or - The HP PC Diagnostics home page is displayed. 3. The tool runs outside the operating system so that...
.... The tool is downloaded to your type of product, and then enter the product name or number in the search box that displays on -screen instructions to select the specific Windows diagnostics version to be necessary to download the software to the selected location. Contact support, and provide the Failure ID code. or - The HP PC Diagnostics home page is displayed. 3. The tool runs outside the operating system so that...
User Guide 1
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... upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you attempted to the extent allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs If your computer needs to be done first before you set up your computer, see the Setup Instructions...
... upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you attempted to the extent allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs If your computer needs to be done first before you set up your computer, see the Setup Instructions...
User Guide 1
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
User Guide 1
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...-Mode DisplayPort 17 external monitor port 15 HDMI port 16 Thunderbolt port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility...
...-Mode DisplayPort 17 external monitor port 15 HDMI port 16 Thunderbolt port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility...