User Guide
Page 22
...the phone does not provide this sequence, the display will display the standard menu for Phone Adapters Quick Installation Guide, available at www.cisco.com/go/smallbiz. At the bottom of the LCD screen. If you still don't see the display, ...then contact your Phone Administrator or Internet Telephony Service Provider (ITSP). STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the WBP54G to the Cisco WBP54G: STEP 1 Configure the Cisco WBP54G using the Setup...
...the phone does not provide this sequence, the display will display the standard menu for Phone Adapters Quick Installation Guide, available at www.cisco.com/go/smallbiz. At the bottom of the LCD screen. If you still don't see the display, ...then contact your Phone Administrator or Internet Telephony Service Provider (ITSP). STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the WBP54G to the Cisco WBP54G: STEP 1 Configure the Cisco WBP54G using the Setup...
User Guide
Page 23
... firmware versions may need the IP address of your phone. See the Cisco SPA9000 Voice System Setup Wizard User Guide. IMPORTANT: If you are using the Cisco SPA9000 Voice System Setup Wizard (if your service provider. Cisco Small Business IP Phone SPA9XX User Guide 22 Your provider may automatically upgrade your phones without consulting your phone is...
... firmware versions may need the IP address of your phone. See the Cisco SPA9000 Voice System Setup Wizard User Guide. IMPORTANT: If you are using the Cisco SPA9000 Voice System Setup Wizard (if your service provider. Cisco Small Business IP Phone SPA9XX User Guide 22 Your provider may automatically upgrade your phones without consulting your phone is...
User Guide
Page 34
... on the LCD screen above. For the SPA9XX phones, use the right navigation button to mute or unmute the phone. Cisco Small Business IP Phone SPA9XX User Guide 33 Push to scroll and view additional softkey buttons. Press + to increase the volume and - Using Basic Phone Functions ...Understanding Your Phone's Lines and Buttons 3 Table 1 IP Phone Components # Phone Feature 10 Setup button 11 Mute button 12 Volume button 13 ...
... on the LCD screen above. For the SPA9XX phones, use the right navigation button to mute or unmute the phone. Cisco Small Business IP Phone SPA9XX User Guide 33 Push to scroll and view additional softkey buttons. Press + to increase the volume and - Using Basic Phone Functions ...Understanding Your Phone's Lines and Buttons 3 Table 1 IP Phone Components # Phone Feature 10 Setup button 11 Mute button 12 Volume button 13 ...
User Guide
Page 38
Different SPA IP Phone models may change in this manual. Cisco Small Business IP Phone SPA9XX User Guide 37 Using the Navigation Button Use the navigation button to scroll up or down through menu items, then press the Select softkey button to enter ... not given in the future with Menus You press a softkey button or other buttons to reach the Call History menu on the SPA962, press the Setup button and dial 3. Therefore, keypad numbers or shortcuts to enter numbers and text using the keypad and/or softkey buttons. Using Basic Phone Functions Using...
Different SPA IP Phone models may change in this manual. Cisco Small Business IP Phone SPA9XX User Guide 37 Using the Navigation Button Use the navigation button to scroll up or down through menu items, then press the Select softkey button to enter ... not given in the future with Menus You press a softkey button or other buttons to reach the Call History menu on the SPA962, press the Setup button and dial 3. Therefore, keypad numbers or shortcuts to enter numbers and text using the keypad and/or softkey buttons. Using Basic Phone Functions Using...
User Guide
Page 40
... the headset button to the speakerphone, make sure the speakerphone or headset light is illuminated before speaking or listening through the headset. Cisco Small Business IP Phone SPA9XX User Guide 39 To use a wired headset, press the Headset button on your headset with Your IP Phone NOTE: Steps to use a wireless ... audio devices can be used . STEP 6 Press Save. If switching from the handset to the speaker when the handset is lifted. STEP 1 Press the Setup button. The handset can be on the hook. (If you are switching from the handset to answer a ringing call.
... the headset button to the speakerphone, make sure the speakerphone or headset light is illuminated before speaking or listening through the headset. Cisco Small Business IP Phone SPA9XX User Guide 39 To use a wired headset, press the Headset button on your headset with Your IP Phone NOTE: Steps to use a wireless ... audio devices can be used . STEP 6 Press Save. If switching from the handset to the speaker when the handset is lifted. STEP 1 Press the Setup button. The handset can be on the hook. (If you are switching from the handset to answer a ringing call.
User Guide
Page 41
..., speaker, or headset microphone, press the Mute button on the Volume button to view your preferred audio device: STEP 1 Press the Setup button. Using Basic Phone Functions Adjusting Call Volume and Muting 3 Choosing Your Preferred Audio Device This option designates the headset or speaker phone...device when the handset is displayed, press OK. STEP 4 Press Option to increase the volume, or press - to unmute. Cisco Small Business IP Phone SPA9XX User Guide 40 STEP 3 Choose Preferred Audio Device and press Edit. See "Adjusting Audio Volume" section on a call adjusts the volume of...
..., speaker, or headset microphone, press the Mute button on the Volume button to view your preferred audio device: STEP 1 Press the Setup button. Using Basic Phone Functions Adjusting Call Volume and Muting 3 Choosing Your Preferred Audio Device This option designates the headset or speaker phone...device when the handset is displayed, press OK. STEP 4 Press Option to increase the volume, or press - to unmute. Cisco Small Business IP Phone SPA9XX User Guide 40 STEP 3 Choose Preferred Audio Device and press Edit. See "Adjusting Audio Volume" section on a call adjusts the volume of...
User Guide
Page 45
...to return the call. • If the LCD screen does not show a missed call from the Missed Call list: a. Cisco Small Business IP Phone SPA9XX User Guide 44 Select Call History. d. see the "Viewing and Returning Missed Calls" section on your IP phone notifies you want to...to edit the number. Using Basic Phone Functions Redialing 3 Redialing To redial the last number called, press the Redial button twice. Press the Setup button. Select Missed Calls. To redial another number: STEP 1 Press the Redial button and select the desired number. Viewing and Returning Missed ...
...to return the call. • If the LCD screen does not show a missed call from the Missed Call list: a. Cisco Small Business IP Phone SPA9XX User Guide 44 Select Call History. d. see the "Viewing and Returning Missed Calls" section on your IP phone notifies you want to...to edit the number. Using Basic Phone Functions Redialing 3 Redialing To redial the last number called, press the Redial button twice. Press the Setup button. Select Missed Calls. To redial another number: STEP 1 Press the Redial button and select the desired number. Viewing and Returning Missed ...
User Guide
Page 46
..., forward calls when the phone is busy or forward calls when there is no answer. Select Call History. To access this option: STEP 1 Press the Setup button. STEP 4 Press Y/N to view a list of missed calls. • If the LCD screen does not show a missed call: a. Select Missed Calls.... or disable the feature. You can forward all missed calls: • If the LCD screen shows a missed call . STEP 6 Press Save. Cisco Small Business IP Phone SPA9XX User Guide 45 see the "Configuring Call Forwarding" section on your PC using the IP Phone Web Interface; b. Press the...
..., forward calls when the phone is busy or forward calls when there is no answer. Select Call History. To access this option: STEP 1 Press the Setup button. STEP 4 Press Y/N to view a list of missed calls. • If the LCD screen does not show a missed call: a. Select Missed Calls.... or disable the feature. You can forward all missed calls: • If the LCD screen shows a missed call . STEP 6 Press Save. Cisco Small Business IP Phone SPA9XX User Guide 45 see the "Configuring Call Forwarding" section on your PC using the IP Phone Web Interface; b. Press the...
User Guide
Page 47
...number to which to forward all calls; for example, another extension, or an outside line, be sure to an outside line. Cisco Small Business IP Phone SPA9XX User Guide 46 Forwarding Calls to an outside line. If forwarding calls to a Single Number STEP 1 In the Call Forward Screen, make ...use any access and area codes required. STEP 3 Press OK. Using Basic Phone Functions Forwarding Calls 3 To forward calls: STEP 1 Press the Setup button. for example, your phone. STEP 2 Select Call Forward and choose the type of seconds to delay forwarding calls, if there is no ...
...number to which to forward all calls; for example, another extension, or an outside line, be sure to an outside line. Cisco Small Business IP Phone SPA9XX User Guide 46 Forwarding Calls to an outside line. If forwarding calls to a Single Number STEP 1 In the Call Forward Screen, make ...use any access and area codes required. STEP 3 Press OK. Using Basic Phone Functions Forwarding Calls 3 To forward calls: STEP 1 Press the Setup button. for example, your phone. STEP 2 Select Call Forward and choose the type of seconds to delay forwarding calls, if there is no ...
User Guide
Page 48
... Forwarding To stop and press Edit. STEP 2 Select Call Forward STEP 3 Choose the type of seconds to stop forwarding calls: STEP 1 Press the Setup button. STEP 4 Press Save. Delaying Call Forwarding When You Don't Answer the Phone STEP 1 In the Call Forward Screen, make sure CFWD No Ans...you want to delay forwarding calls, if there is highlighted and press the Edit button. If forwarding calls to forward all calls; Cisco Small Business IP Phone SPA9XX User Guide 47 for voice mail, or a number to which to an outside line. STEP 4 Press Save. 3 Forwarding Calls When You ...
... Forwarding To stop and press Edit. STEP 2 Select Call Forward STEP 3 Choose the type of seconds to stop forwarding calls: STEP 1 Press the Setup button. STEP 4 Press Save. Delaying Call Forwarding When You Don't Answer the Phone STEP 1 In the Call Forward Screen, make sure CFWD No Ans...you want to delay forwarding calls, if there is highlighted and press the Edit button. If forwarding calls to forward all calls; Cisco Small Business IP Phone SPA9XX User Guide 47 for voice mail, or a number to which to an outside line. STEP 4 Press Save. 3 Forwarding Calls When You ...
User Guide
Page 49
... Do Not Disturb, either: • Press the DND softkey. or • Press the Setup button and select Preferences. Cisco Small Business IP Phone SPA9XX User Guide 48 Changing the Call Forwarding Delay To change the forwarding delay: STEP 1 Press the Setup button. see the "Setting Do Not Disturb" section on for your phone; STEP...
... Do Not Disturb, either: • Press the DND softkey. or • Press the Setup button and select Preferences. Cisco Small Business IP Phone SPA9XX User Guide 48 Changing the Call Forwarding Delay To change the forwarding delay: STEP 1 Press the Setup button. see the "Setting Do Not Disturb" section on for your phone; STEP...
User Guide
Page 50
or • Press the Setup button and select Preferences. Then: a. Turning Call Waiting On and Off Call waiting alerts you when you turn off . STEP 2 Select Preferences. STEP 5 Press OK. d. ... another call waiting on page 76. d. Press Save. b. STEP 4 Press the Y/N button to turn call is incoming. Press OK. STEP 6 Press Save. c. Cisco Small Business IP Phone SPA9XX User Guide 49 Using Basic Phone Functions Turning Call Waiting On and Off 3 c. Scroll to choose No. Press the Y/N button to highlight Do Not...
or • Press the Setup button and select Preferences. Then: a. Turning Call Waiting On and Off Call waiting alerts you when you turn off . STEP 2 Select Preferences. STEP 5 Press OK. d. ... another call waiting on page 76. d. Press Save. b. STEP 4 Press the Y/N button to turn call is incoming. Press OK. STEP 6 Press Save. c. Cisco Small Business IP Phone SPA9XX User Guide 49 Using Basic Phone Functions Turning Call Waiting On and Off 3 c. Scroll to choose No. Press the Y/N button to highlight Do Not...
User Guide
Page 52
... on your phone. When you hear a dial tone. To view a list of parked calls and unpark it from the list): STEP 1 Press the Setup button. To unpark if you know the park line number: STEP 1 Press the Unpark button. Placing a Three-Way Conference Call To initiate a conference call...: STEP 1 Press the Conf button during an active call . STEP 3 Press the Conf button again. Cisco Small Business IP Phone SPA9XX User Guide 51 Using Basic Phone Functions Placing a Three-Way Conference Call 3 STEP 3 You or another person must then "unpark" the call . ...
... on your phone. When you hear a dial tone. To view a list of parked calls and unpark it from the list): STEP 1 Press the Setup button. To unpark if you know the park line number: STEP 1 Press the Unpark button. Placing a Three-Way Conference Call To initiate a conference call...: STEP 1 Press the Conf button during an active call . STEP 3 Press the Conf button again. Cisco Small Business IP Phone SPA9XX User Guide 51 Using Basic Phone Functions Placing a Three-Way Conference Call 3 STEP 3 You or another person must then "unpark" the call . ...
User Guide
Page 53
... in your PC using Lightweight Directory Access Protocol (LDAP) Using Your Personal Directory To access the Phone Directory, press the Directory softkey, or press the Setup button and select Directory. Using Basic Phone Functions Using the Phone Directories 3 Using the Phone Directories The SPA IP phones provide several different types of...
... in your PC using Lightweight Directory Access Protocol (LDAP) Using Your Personal Directory To access the Phone Directory, press the Directory softkey, or press the Setup button and select Directory. Using Basic Phone Functions Using the Phone Directories 3 Using the Phone Directories The SPA IP phones provide several different types of...
User Guide
Page 54
... through the available ring types. STEP 5 Press Save to exit. c. Press the Option button. Cisco Small Business IP Phone SPA9XX User Guide 53 Using the Corporate Directory NOTE: Depending on your Internet Telephony Service Provider or corporate network setup, you may not have a corporate directory available to you are adding to the person...
... through the available ring types. STEP 5 Press Save to exit. c. Press the Option button. Cisco Small Business IP Phone SPA9XX User Guide 53 Using the Corporate Directory NOTE: Depending on your Internet Telephony Service Provider or corporate network setup, you may not have a corporate directory available to you are adding to the person...
User Guide
Page 55
Enter information into the fields and press Search. Viewing the Call History Lists To view the Call History lists: STEP 1 Press the Setup button. STEP 4 In the results, press Dial to perform and press Select: • Simple Search: Enter a last name and press Search. STEP 2 Select Call ...History lists are found for the last name. • Advanced Search: The fields available in advanced search depend on page 78. Cisco Small Business IP Phone SPA9XX User Guide 54 STEP 3 Select the Call History list you want to the LDAP Directory and press Select. Using Basic Phone Functions Using the...
Enter information into the fields and press Search. Viewing the Call History Lists To view the Call History lists: STEP 1 Press the Setup button. STEP 4 In the results, press Dial to perform and press Select: • Simple Search: Enter a last name and press Search. STEP 2 Select Call ...History lists are found for the last name. • Advanced Search: The fields available in advanced search depend on page 78. Cisco Small Business IP Phone SPA9XX User Guide 54 STEP 3 Select the Call History list you want to the LDAP Directory and press Select. Using Basic Phone Functions Using the...
User Guide
Page 57
...the Alpha softkey. Using Basic Phone Functions Setting or Changing a Phone Password 3 Setting or Changing a Phone Password You can set a password for voicemail. For a Cisco SPA9000 Voice System, this is not part of a previous entry, press Clear. STEP 2 Select Set Password. Enter the same password twice. Your system administrator should... Enter the number to Voice Mail and press Select. STEP 3 Enter a numeric password. STEP 2 Scroll to Scroll to dial for your phone: STEP 1 Press the Setup button. STEP 4 Press Save. Cisco Small Business IP Phone SPA9XX User Guide 56
...the Alpha softkey. Using Basic Phone Functions Setting or Changing a Phone Password 3 Setting or Changing a Phone Password You can set a password for voicemail. For a Cisco SPA9000 Voice System, this is not part of a previous entry, press Clear. STEP 2 Select Set Password. Enter the same password twice. Your system administrator should... Enter the number to Voice Mail and press Select. STEP 3 Enter a numeric password. STEP 2 Scroll to Scroll to dial for your phone: STEP 1 Press the Setup button. STEP 4 Press Save. Cisco Small Business IP Phone SPA9XX User Guide 56
User Guide
Page 59
...These callers receive a busy signal or message. STEP 5 Press OK. STEP 6 Press Save. STEP 4 Press Y/N to choose Yes. Cisco Small Business IP Phone SPA9XX User Guide 58 STEP 4 Press Y/N to choose Yes. STEP 3 Choose Block Anonymous Call and press Edit. Using Advanced Phone Features Configuring Privacy and... to not display Caller ID, the call . STEP 3 Choose Block Caller ID and press Edit. To block anonymous calls: STEP 1 Press the Setup button. See "Blocking Caller ID," on page 77 and the "Blocking Anonymous Calls," on page 77. STEP 2 Select Preferences. To block Caller ID...
...These callers receive a busy signal or message. STEP 5 Press OK. STEP 6 Press Save. STEP 4 Press Y/N to choose Yes. Cisco Small Business IP Phone SPA9XX User Guide 58 STEP 4 Press Y/N to choose Yes. STEP 3 Choose Block Anonymous Call and press Edit. Using Advanced Phone Features Configuring Privacy and... to not display Caller ID, the call . STEP 3 Choose Block Caller ID and press Edit. To block anonymous calls: STEP 1 Press the Setup button. See "Blocking Caller ID," on page 77 and the "Blocking Anonymous Calls," on page 77. STEP 2 Select Preferences. To block Caller ID...
User Guide
Page 60
... secure call feature, the active call is available. STEP 2 Select Preferences. Cisco Small Business IP Phone SPA9XX User Guide 59 Before enabling Secure Call, ask your service provider must be part of a Cisco SPA9000 Voice Network and your service provider if Secure Call is encrypted so that... others cannot eavesdrop. STEP 5 Press OK. To enable dial assistance: STEP 1 Press the Setup button. NOTE...
... secure call feature, the active call is available. STEP 2 Select Preferences. Cisco Small Business IP Phone SPA9XX User Guide 59 Before enabling Secure Call, ask your service provider must be part of a Cisco SPA9000 Voice Network and your service provider if Secure Call is encrypted so that... others cannot eavesdrop. STEP 5 Press OK. To enable dial assistance: STEP 1 Press the Setup button. NOTE...
User Guide
Page 61
... Web Interface. See "Creating Speed Dials," on the LCD screen, and press dial to scroll down, highlight a phone number on page 79. Cisco Small Business IP Phone SPA9XX User Guide 60 STEP 3 For a new speed dial, scroll to choose Yes. To edit a previously existing speed dial, select it. Using Speed Dials To... using your configured speed dial numbers, either: • Open a phone line and press the number for the speed dial, then press Dial. • Press the Setup button, select Speed Dial, choose the number, and press Dial.
... Web Interface. See "Creating Speed Dials," on the LCD screen, and press dial to scroll down, highlight a phone number on page 79. Cisco Small Business IP Phone SPA9XX User Guide 60 STEP 3 For a new speed dial, scroll to choose Yes. To edit a previously existing speed dial, select it. Using Speed Dials To... using your configured speed dial numbers, either: • Open a phone line and press the number for the speed dial, then press Dial. • Press the Setup button, select Speed Dial, choose the number, and press Dial.