User Guide
Page 4
...a menu item or call Transfer Transfer a call Update Refresh content VidMode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message... in use Headset in use Speakerphone in use Video enabled (SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ready to...
...a menu item or call Transfer Transfer a call Update Refresh content VidMode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message... in use Headset in use Speakerphone in use Video enabled (SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ready to...
User Guide
Page 5
... 22 Ending a Call 23 Using Hold and Resume 24 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 8 Understanding Buttons and Hardware 8 Understanding Lines and Calls 12...
... 22 Ending a Call 23 Using Hold and Resume 24 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 8 Understanding Buttons and Hardware 8 Understanding Lines and Calls 12...
User Guide
Page 6
...25 Switching an In-Progress Call to Another Phone 26 Viewing Multiple Calls 26 Transferring Calls 27 Sending a Call to a Voice Message System 28 Forwarding Calls to Another Number 28 Using Do Not Disturb 29 Making Conference Calls 30 Using Conference Features 30 Using Conference 31 Using Join 32 ... Up a Redirected Call on Your Phone 38 Storing and Retrieving Parked Calls 39 Logging Out of Hunt Groups 40 Using a Shared Line 40 Understanding Shared Lines 41 Using Barge to Add Yourself to a Shared-Line Call 41 Understanding Barge Features 41 Using Barge Features 42 Preventing Others from Viewing or...
...25 Switching an In-Progress Call to Another Phone 26 Viewing Multiple Calls 26 Transferring Calls 27 Sending a Call to a Voice Message System 28 Forwarding Calls to Another Number 28 Using Do Not Disturb 29 Making Conference Calls 30 Using Conference Features 30 Using Conference 31 Using Join 32 ... Up a Redirected Call on Your Phone 38 Storing and Retrieving Parked Calls 39 Logging Out of Hunt Groups 40 Using a Shared Line 40 Understanding Shared Lines 41 Using Barge to Add Yourself to a Shared-Line Call 41 Understanding Barge Features 41 Using Barge Features 42 Preventing Others from Viewing or...
User Guide
Page 7
...54 Directory Dialing 56 Using Corporate Directory on Your Phone 56 Using Personal Directory on Your Phone 57 Accessing Voice Messages 60 Using the User Options Web Pages 61 Accessing Your User Options Web Pages 61 Configuring Features and Services on the Web 62 Using Personal ... the Web 64 Setting Up Phone Services on the Web 65 Controlling User Settings on the Web 66 Controlling Line Settings on the Web 67 Setting Up Phones and Access Lists for Mobile Connect 69 Using Cisco WebDialer 72 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and...
...54 Directory Dialing 56 Using Corporate Directory on Your Phone 56 Using Personal Directory on Your Phone 57 Accessing Voice Messages 60 Using the User Options Web Pages 61 Accessing Your User Options Web Pages 61 Configuring Features and Services on the Web 62 Using Personal ... the Web 64 Setting Up Phone Services on the Web 65 Controlling User Settings on the Web 66 Controlling Line Settings on the Web 67 Setting Up Phones and Access Lists for Mobile Connect 69 Using Cisco WebDialer 72 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and...
User Guide
Page 9
...40. Change the ring volume or tone See Changing Phone Settings, page 52. Getting Started Using this guide. Mute calls See Using Mute, page 25. Cisco Unified IP Phone 7965G and 7945G Phone Guide for a solid understanding of the features available on your own Press on hold See Using... Hold and Resume, page 24. Explore your phone on your phone. Learn what the button lights mean See Understanding...
...40. Change the ring volume or tone See Changing Phone Settings, page 52. Getting Started Using this guide. Mute calls See Using Mute, page 25. Cisco Unified IP Phone 7965G and 7945G Phone Guide for a solid understanding of the features available on your own Press on hold See Using... Hold and Resume, page 24. Explore your phone on your phone. Learn what the button lights mean See Understanding...
User Guide
Page 11
... with U.S. Cisco Product Security Overview This product contains cryptographic features and is available upon request. and local country laws. Accessibility Features A list of U.S. If you are unable to export@cisco.com. A summary of accessibility features is subject ...for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Importers, exporters, distributors and users are fully compliant with applicable laws and regulations. By using this product immediately. Cisco Unified IP Phone 7965G and 7945G Phone Guide for compliance with U.S. laws governing Cisco ...
... with U.S. Cisco Product Security Overview This product contains cryptographic features and is available upon request. and local country laws. Accessibility Features A list of U.S. If you are unable to export@cisco.com. A summary of accessibility features is subject ...for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Importers, exporters, distributors and users are fully compliant with applicable laws and regulations. By using this product immediately. Cisco Unified IP Phone 7965G and 7945G Phone Guide for compliance with U.S. laws governing Cisco ...
User Guide
Page 16
... data, XML applications, and web-based services. • Online customizing of Your Phone Your Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your User Options web pages. • A comprehensive online help system that extend your phone. Cisco Unified IP Phone 7965G 17 16 1 2 3 4 5 6 7 8 9 15 14 13 12 11 10 184913 8 OL...
... data, XML applications, and web-based services. • Online customizing of Your Phone Your Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your User Options web pages. • A comprehensive online help system that extend your phone. Cisco Unified IP Phone 7965G 17 16 1 2 3 4 5 6 7 8 9 15 14 13 12 11 10 184913 8 OL...
User Guide
Page 18
...or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call or two-way intercom call Green, flashing-Held call • Understanding Phone Screen Features, page 14 • Basic Call Handling, page 19 • Speed Dialing, page 37 • Using a Shared Line, page 40 ...buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web-based services (for example, a Personal Address Book button) • Phone features (for input the Phone Screen, page 15 Green steady-Sleep mode 4 Messages button Auto-dials your voice message...
...or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call or two-way intercom call Green, flashing-Held call • Understanding Phone Screen Features, page 14 • Basic Call Handling, page 19 • Speed Dialing, page 37 • Using a Shared Line, page 40 ...buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web-based services (for example, a Personal Address Book button) • Phone features (for input the Phone Screen, page 15 Green steady-Sleep mode 4 Messages button Auto-dials your voice message...
User Guide
Page 19
... button 12 Headset button 13 4-way navigation pad and Select button (center) 14 Keypad 15 Softkey buttons Activates the Help menu. Screen Features, page 14 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Select button-scroll to highlight a line using the Navigation button, and then: • Press to open a menu...
... button 12 Headset button 13 4-way navigation pad and Select button (center) 14 Keypad 15 Softkey buttons Activates the Help menu. Screen Features, page 14 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Select button-scroll to highlight a line using the Navigation button, and then: • Press to open a menu...
User Guide
Page 20
...can use to your lines. Connected call You are dialing a number or an outgoing call or new voice message. 17 Phone screen Shows phone features. Remote-in-use to a directory number or intercom number that others can be active at the right side of your...directory number or intercom number that shares your phone screen. See Using Hold and Resume, page 24. The Cisco Unified IP Phone 7965G supports one to six lines and the Cisco Unified IP Phone 7945G supports one call can use Reverting call Authenticated call Another phone that others can support multiple calls. Ringing...
...can use to your lines. Connected call You are dialing a number or an outgoing call or new voice message. 17 Phone screen Shows phone features. Remote-in-use to a directory number or intercom number that others can be active at the right side of your...directory number or intercom number that shares your phone screen. See Using Hold and Resume, page 24. The Cisco Unified IP Phone 7965G supports one to six lines and the Cisco Unified IP Phone 7945G supports one call can use Reverting call Authenticated call Another phone that others can support multiple calls. Ringing...
User Guide
Page 22
... tab to return to the call activity area, if needed. 7 Feature tabs Each indicates an open . 1 Primary phone Displays the phone number (directory number) for the highlighted line (standard view). See Understanding Feature Buttons and Menus, page 16. 14 OL-14622-01 line 2... Programmable Programmable buttons can serve as phone line buttons, intercom line button buttons, speed-dial buttons, phone service buttons or phone feature buttons. Press this guide. 3 Softkey labels Each displays a softkey function. 4 Status line Displays audio ...
... tab to return to the call activity area, if needed. 7 Feature tabs Each indicates an open . 1 Primary phone Displays the phone number (directory number) for the highlighted line (standard view). See Understanding Feature Buttons and Menus, page 16. 14 OL-14622-01 line 2... Programmable Programmable buttons can serve as phone line buttons, intercom line button buttons, speed-dial buttons, phone service buttons or phone feature buttons. Press this guide. 3 Softkey labels Each displays a softkey function. 4 Status line Displays audio ...
User Guide
Page 24
... or softkey. Pressing Exit from 16 OL-14622-01 Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone and wait a few seconds for calling features Learn about a menu item Press , then quickly press the menu item on Your Phone Your phone provides a comprehensive online help using Help Press . If you want to ...
... or softkey. Pressing Exit from 16 OL-14622-01 Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone and wait a few seconds for calling features Learn about a menu item Press , then quickly press the menu item on Your Phone Your phone provides a comprehensive online help using Help Press . If you want to ...
User Guide
Page 25
... Contact your support desk or system administrator for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference... ID MeetMe Mobility New Call Other PickUp Quality Reporting Tool Redial Remove Last Participant Transfer Video Cisco Unified IP Phone 7965G and 7945G Phone Guide for information about using a softkey or by using softkeys and line buttons to you or might ...
... Contact your support desk or system administrator for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference... ID MeetMe Mobility New Call Other PickUp Quality Reporting Tool Redial Remove Last Participant Transfer Video Cisco Unified IP Phone 7965G and 7945G Phone Guide for information about using a softkey or by using softkeys and line buttons to you or might ...
User Guide
Page 26
This Phone Guide indicates which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on the protocol. To learn which features are protocol-specific. Your system administrator determines this configuration. SCCP Your phone can vary depending on your phone. 18 OL-14622-01 Phone features can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Understanding SIP vs.
This Phone Guide indicates which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on the protocol. To learn which features are protocol-specific. Your system administrator determines this configuration. SCCP Your phone can vary depending on your phone. 18 OL-14622-01 Phone features can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Understanding SIP vs.
User Guide
Page 27
..., is active (using the same line) 2. Dial from a call on your Cisco Unified IP Phone. Then... Using Call Logs, page 54 2. Cisco Unified IP Phone 7965G and 7945G Phone Guide for more information, see your system administrator for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Headset, and Speakerphone, page 50 Redial a... the select button. is lit, press New Call and enter a number. Scroll to ... Feature availability can perform basic call-handling tasks using a range of Your Phone, page 8 Place a call 1. For more information. An Overview of...
..., is active (using the same line) 2. Dial from a call on your Cisco Unified IP Phone. Then... Using Call Logs, page 54 2. Cisco Unified IP Phone 7965G and 7945G Phone Guide for more information, see your system administrator for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Headset, and Speakerphone, page 50 Redial a... the select button. is lit, press New Call and enter a number. Scroll to ... Feature availability can perform basic call-handling tasks using a range of Your Phone, page 8 Place a call 1. For more information. An Overview of...
User Guide
Page 28
... Open a web browser and go off-hook by lifting the handset or by pressing Dial, , or . • When you pre-dial, your phone tries to dial. Press CallBack while listening to a WebDialer-enabled corporate directory. 2. Place the call a number displayed with Auto Dial, press the number... and go off -hook. To call again. 20 OL-14622-01 Dial from your personal computer using Cisco WebDialer 1. Setting Up Phones and Access Lists for Mobile Connect, page 69 Use Cisco CallBack to it and go off -hook. • If you are dialing by displaying matching numbers (...
... Open a web browser and go off-hook by lifting the handset or by pressing Dial, , or . • When you pre-dial, your phone tries to dial. Press CallBack while listening to a WebDialer-enabled corporate directory. 2. Place the call a number displayed with Auto Dial, press the number... and go off -hook. To call again. 20 OL-14622-01 Dial from your personal computer using Cisco WebDialer 1. Setting Up Phones and Access Lists for Mobile Connect, page 69 Use Cisco CallBack to it and go off -hook. • If you are dialing by displaying matching numbers (...
User Guide
Page 29
...Feature indicators. Then... Using BLF to Determine a Line State, page 44 Make a priority (precedence) Enter the MLPP access number, then call to the Cisco Extension Mobility Using Cisco Extension Extension Mobility profile service on Your Phone, page 57 2. Using Personal Directory on a phone. Choose > Personal Book (PAB) entry Directory to log in to an enterprise IP phone..., enter a client matter administrator code (CMC) or a forced authorization code (FAC). Using Cisco Extension Mobility, page 47 2. Cisco Unified IP Phone 7965G and 7945G Phone Guide for a listing.
...Feature indicators. Then... Using BLF to Determine a Line State, page 44 Make a priority (precedence) Enter the MLPP access number, then call to the Cisco Extension Mobility Using Cisco Extension Extension Mobility profile service on Your Phone, page 57 2. Using Personal Directory on a phone. Choose > Personal Book (PAB) entry Directory to log in to an enterprise IP phone..., enter a client matter administrator code (CMC) or a forced authorization code (FAC). Using Cisco Extension Mobility, page 47 2. Cisco Unified IP Phone 7965G and 7945G Phone Guide for a listing.
User Guide
Page 32
...'reverting' call remains on hold until Hold Reversion times out. Make sure the appropriate call is highlighted. 2. Tips • Engaging the Hold feature typically generates music or a beeping tone. • If you receive an alert for an incoming call and a reverting call at the same ...If necessary, scroll to ringing after a certain period of a reverting call by default your phone, a call that you put a call and press Resume. Then... appears next to the If the Hold Reversion feature is enabled for the held call. • Displaying a flashing amber line button (depending on...
...'reverting' call remains on hold until Hold Reversion times out. Make sure the appropriate call is highlighted. 2. Tips • Engaging the Hold feature typically generates music or a beeping tone. • If you receive an alert for an incoming call and a reverting call at the same ...If necessary, scroll to ringing after a certain period of a reverting call by default your phone, a call that you put a call and press Resume. Then... appears next to the If the Hold Reversion feature is enabled for the held call. • Displaying a flashing amber line button (depending on...
User Guide
Page 36
...system or to the original called party. Your system administrator might allow you to choose from your phone to another party's voice message system. • If the call forwarding features are accessible only on -hold call to your voice message system. Your system administrator determines which...your User Options web pages. Forwarding Calls to Another Number You can also use the call forwarding features to redirect incoming calls from two types of call and your phone configuration, you can use iDivert to send the call to your voice message system. other call forwarding...
...system or to the original called party. Your system administrator might allow you to choose from your phone to another party's voice message system. • If the call forwarding features are accessible only on -hold call to your voice message system. Your system administrator determines which...your User Options web pages. Forwarding Calls to Another Number You can also use the call forwarding features to redirect incoming calls from two types of call and your phone configuration, you can use iDivert to send the call to your voice message system. other call forwarding...
User Guide
Page 37
...; You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company. • Call forwarding is not enabled, the call forward target number in the status line. lights, Cisco Unified IP Phone 7965G and 7945G Phone Guide for : • The call forward icon...
...; You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company. • Call forwarding is not enabled, the call forward target number in the status line. lights, Cisco Unified IP Phone 7965G and 7945G Phone Guide for : • The call forward icon...