Administration Guide
Page 1
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-23769-01
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-23769-01
Administration Guide
Page 3
... Cisco Unified CM 1-23 Installing Cisco Unified IP Phones 1-27 Terminology Differences 1-29 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP...
... Cisco Unified CM 1-23 Installing Cisco Unified IP Phones 1-27 Terminology Differences 1-29 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP...
Administration Guide
Page 4
... Using Cisco Unified IP Phones with Different Protocols 2-11 Converting a New Phone from SCCP to SIP 2-11 Converting an In-Use Phone from One Protocol to the Other Protocol 2-12 Deploying a Phone in an SCCP and SIP Environment 2-12 Determining the MAC Address for a Cisco Unified IP Phone 2-13 3 C H A P T E R Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phones 6921, 6941...
... Using Cisco Unified IP Phones with Different Protocols 2-11 Converting a New Phone from SCCP to SIP 2-11 Converting an In-Use Phone from One Protocol to the Other Protocol 2-12 Deploying a Phone in an SCCP and SIP Environment 2-12 Determining the MAC Address for a Cisco Unified IP Phone 2-13 3 C H A P T E R Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phones 6921, 6941...
Administration Guide
Page 5
... File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-3 Configuring the Idle Display 6-4 Automatically Disabling the Cisco Unified IP Phone Backlight 6-4 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-1 Status Menu 7-2 Status Messages Screen 7-2 Network Statistics Screen 7-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 v
... File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-3 Configuring the Idle Display 6-4 Automatically Disabling the Cisco Unified IP Phone Backlight 6-4 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-1 Status Menu 7-2 Status Messages Screen 7-2 Network Statistics Screen 7-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 v
Administration Guide
Page 6
... Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-9 Resetting or Restoring the Cisco Unified IP Phone 9-12 Performing a Basic Reset 9-12 Performing a Factory Reset 9-12 Monitoring the Voice Quality of Calls 9-13 Troubleshooting Tips 9-14 Where to Go for More Troubleshooting Information 9-15 Cleaning the Cisco Unified IP Phone 9-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) vi...
... Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-9 Resetting or Restoring the Cisco Unified IP Phone 9-12 Performing a Basic Reset 9-12 Performing a Factory Reset 9-12 Monitoring the Voice Quality of Calls 9-13 Troubleshooting Tips 9-14 Where to Go for More Troubleshooting Information 9-15 Cleaning the Cisco Unified IP Phone 9-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) vi...
Administration Guide
Page 7
... to Cisco Unified Communications Manager D-2 Configuring the Phone D-3 Performing Final End User Configuration Steps D-6 Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 E-1 Before You Begin E-2 Installing the Bracket E-2 Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 F-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL...
... to Cisco Unified Communications Manager D-2 Configuring the Phone D-3 Performing Final End User Configuration Steps D-6 Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 E-1 Before You Begin E-2 Installing the Bracket E-2 Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 F-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL...
Administration Guide
Page 9
..., 6941, 6945, and 6961 Administration Guide for end-users of the phones. Audience Network engineers, system administrators, or telecom engineers should review this guide does not provide complete and detailed information for Cisco Unified Communications Manager 8.5 (SCCP and SIP) provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP...
..., 6941, 6945, and 6961 Administration Guide for end-users of the phones. Audience Network engineers, system administrators, or telecom engineers should review this guide does not provide complete and detailed information for Cisco Unified Communications Manager 8.5 (SCCP and SIP) provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP...
Administration Guide
Page 10
... of procedures for Cisco Unified IP Phones Cisco Unified Communications Manager Administration Related publications are available at the following URL: http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) • Quick Start Guide for the Cisco Unified IP Phone 6921 • Quick Start Guide for the Cisco Unified IP Phone 6941 for Administrative...
... of procedures for Cisco Unified IP Phones Cisco Unified Communications Manager Administration Related publications are available at the following URL: http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) • Quick Start Guide for the Cisco Unified IP Phone 6921 • Quick Start Guide for the Cisco Unified IP Phone 6941 for Administrative...
Administration Guide
Page 11
...square brackets are grouped in italics. and local country laws. Elements in screen font. Do not use . Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for compliance with U.S. By using this product immediately. Optional alternative keywords are optional. A ...laws, return this product you are responsible for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 xi export regulations may be found at : http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Product Security Overview This product contains cryptographic features ...
...square brackets are grouped in italics. and local country laws. Elements in screen font. Do not use . Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for compliance with U.S. By using this product immediately. Optional alternative keywords are optional. A ...laws, return this product you are responsible for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 xi export regulations may be found at : http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Product Security Overview This product contains cryptographic features ...
Administration Guide
Page 12
... angle brackets. Nonprinting characters, such as passwords are in the publication. In this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) xii OL-23769-01 Warnings use the following convention: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. Use the...
... angle brackets. Nonprinting characters, such as passwords are in the publication. In this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) xii OL-23769-01 Warnings use the following convention: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. Use the...
Administration Guide
Page 13
..., hold, transfer, speed dial, call forward, and more information, refer to the manufacturer's documentation of the interfering device. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-1 These phones encode G.711a, G.711µ, G.729, G.729a, G.729ab, iLBC, and decode G.711a, G.711µ, G.729, G.729a, G.729ab, and...
..., hold, transfer, speed dial, call forward, and more information, refer to the manufacturer's documentation of the interfering device. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-1 These phones encode G.711a, G.711µ, G.729, G.729a, G.729ab, iLBC, and decode G.711a, G.711µ, G.729, G.729a, G.729ab, and...
Administration Guide
Page 14
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-2 OL-23769-01 Figure 1-1 Cisco Unified IP Phone 6921 1 2 17 3 16 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF 6 MNO 9 WXYZ 1 8 2 9 10 192525 12 11 Table 1-1 describes the buttons on the phone screen. 4 Transfer button Transfers a call. Table 1-1 Features on the Cisco Unified IP Phone 6921 1 Handset light...
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-2 OL-23769-01 Figure 1-1 Cisco Unified IP Phone 6921 1 2 17 3 16 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF 6 MNO 9 WXYZ 1 8 2 9 10 192525 12 11 Table 1-1 describes the buttons on the phone screen. 4 Transfer button Transfers a call. Table 1-1 Features on the Cisco Unified IP Phone 6921 1 Handset light...
Administration Guide
Page 15
... Toggles the speakerphone on or off. When the headset is on, the button is lit. Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-1 Features on the Cisco Unified IP Phone 6921 (continued) 5 Conference button Creates a conference call. 6 Hold button Places an active call on...; Red, steady-Remote line in the middle of the Navigation bar) allows you to : • Secondary phone line • Speed-dial numbers (speed-dial buttons) 2 • Web-based services (for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-3
... Toggles the speakerphone on or off. When the headset is on, the button is lit. Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-1 Features on the Cisco Unified IP Phone 6921 (continued) 5 Conference button Creates a conference call. 6 Hold button Places an active call on...; Red, steady-Remote line in the middle of the Navigation bar) allows you to : • Secondary phone line • Speed-dial numbers (speed-dial buttons) 2 • Web-based services (for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-3
Administration Guide
Page 16
..., speed dials, placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-4 OL-23769-01 Figure 1-2 Cisco Unified IP Phone 6941 and 6945 1 2 3 17 4 16 5 15 6 14 7 8 13 9 10 192526 12 11 Table 1-2 describes the buttons on the Cisco Unified IP Phone 6941 and 6945. Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941 and 6945.
..., speed dials, placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-4 OL-23769-01 Figure 1-2 Cisco Unified IP Phone 6941 and 6945 1 2 3 17 4 16 5 15 6 14 7 8 13 9 10 192526 12 11 Table 1-2 describes the buttons on the Cisco Unified IP Phone 6941 and 6945. Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941 and 6945.
Administration Guide
Page 17
...through menus and highlight items. Select button When phone is lit. 10 Speakerphone button Toggles the speakerphone on or off . Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 3 Programmable feature buttons 4 Softkey ...example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-5 When the headset is on, the button is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials...
...through menus and highlight items. Select button When phone is lit. 10 Speakerphone button Toggles the speakerphone on or off . Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 3 Programmable feature buttons 4 Softkey ...example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-5 When the headset is on, the button is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials...
Administration Guide
Page 18
... Opens/closes the Directories menu. Use it to access personal and corporate directories. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-6 OL-23769-01 Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 13 Volume button Controls the handset, headset, and speakerphone volume...
... Opens/closes the Directories menu. Use it to access personal and corporate directories. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-6 OL-23769-01 Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 13 Volume button Controls the handset, headset, and speakerphone volume...
Administration Guide
Page 19
Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Figure 1-3 shows the main components of the Cisco Unified IP Phone 6961. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-7 Figure 1-3 Cisco Unified IP Phone 6961 1 2 17 3 16 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF 6 MNO 9 WXYZ 8 9 10 192527 12 11 Table 1-3 describes the...
Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Figure 1-3 shows the main components of the Cisco Unified IP Phone 6961. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-7 Figure 1-3 Cisco Unified IP Phone 6961 1 2 17 3 16 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF 6 MNO 9 WXYZ 8 9 10 192527 12 11 Table 1-3 describes the...
Administration Guide
Page 20
... Keypad 12 Mute button 13 Volume button Allows you to dial phone numbers, enter letters, and choose menu items (by system). 15 Applications button Opens/closes the Applications menu. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-8 OL-23769-01 The Select button allows you to scroll through...
... Keypad 12 Mute button 13 Volume button Allows you to dial phone numbers, enter letters, and choose menu items (by system). 15 Applications button Opens/closes the Applications menu. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-8 OL-23769-01 The Select button allows you to scroll through...
Administration Guide
Page 21
... it allows PC applications to augment non Video capable phones to communicate information such as - The CAST protocol allows IP phones and - CDP is a device-discovery protocol that the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 support. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for voice communication. The Cisco Unified IP Phone uses CDP to become video enabled by using the...
... it allows PC applications to augment non Video capable phones to communicate information such as - The CAST protocol allows IP phones and - CDP is a device-discovery protocol that the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 support. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for voice communication. The Cisco Unified IP Phone uses CDP to become video enabled by using the...
Administration Guide
Page 22
... standard way of transferring Cisco Unified IP Phones use option 150, you to which the client is enabled by providing support for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 Until the client is a standardized network discovery The Cisco Unified IP Phone supports LLDP on each phone locally. IP addresses, subnets, and gateways identifications are using the Cisco Unified IP Phone with Dynamic Host Configuration...
... standard way of transferring Cisco Unified IP Phones use option 150, you to which the client is enabled by providing support for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 Until the client is a standardized network discovery The Cisco Unified IP Phone supports LLDP on each phone locally. IP addresses, subnets, and gateways identifications are using the Cisco Unified IP Phone with Dynamic Host Configuration...