imageCLASS MF6500 Series Basic Guide
Page 1
After you finish reading this equipment. ENG Before Using the Machine Document Handling Print Media Sending Faxes (MF6550/MF6560/ MF6580 Only) Receiving Faxes (MF6550/MF6560/ MF6580 Only) Copying Printing Scanning PC Faxing (MF6550/MF6560/ MF6580 Only) Remote UI (MF6580 Only) Maintenance Troubleshooting Machine Settings Appendix Please read this guide before operating this guide, store it in a safe place for future reference. Basic Guide Series What Can I Do with This Machine?
After you finish reading this equipment. ENG Before Using the Machine Document Handling Print Media Sending Faxes (MF6550/MF6560/ MF6580 Only) Receiving Faxes (MF6550/MF6560/ MF6580 Only) Copying Printing Scanning PC Faxing (MF6550/MF6560/ MF6580 Only) Remote UI (MF6580 Only) Maintenance Troubleshooting Machine Settings Appendix Please read this guide before operating this guide, store it in a safe place for future reference. Basic Guide Series What Can I Do with This Machine?
imageCLASS MF6500 Series Basic Guide
Page 13
PROGRAM 11-17 CANADA PROGRAM-CANADA PROGRAMME ......11-20 Transporting the Machine 11-22 12 Troubleshooting 12-1 Clearing Jams 12-1 Document Jams 12-1 Paper Jams 12-3 LCD Messages 12-6 Error Codes (MF6550/MF6560/MF6580 Only 12-12 If a Power Failure Occurs 12-14 If You Cannot Solve a Problem 12-15 xi What Can...
PROGRAM 11-17 CANADA PROGRAM-CANADA PROGRAMME ......11-20 Transporting the Machine 11-22 12 Troubleshooting 12-1 Clearing Jams 12-1 Document Jams 12-1 Paper Jams 12-3 LCD Messages 12-6 Error Codes (MF6550/MF6560/MF6580 Only 12-12 If a Power Failure Occurs 12-14 If You Cannot Solve a Problem 12-15 xi What Can...
imageCLASS MF6500 Series Basic Guide
Page 18
... technical support number above technical support options, repair options are subject to change without notice. If the problem cannot be corrected by -step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to provide trouble-free operation. to 8:00 P.M. For step-by... using the information in Chapter 12. Automated step-by using one of the above or via the website at http://www.canon.ca/ * Support program specifics are available at 1-800-828-4040 between the hours of the authorized service facility nearest you encounter a...
... technical support number above technical support options, repair options are subject to change without notice. If the problem cannot be corrected by -step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to provide trouble-free operation. to 8:00 P.M. For step-by... using the information in Chapter 12. Automated step-by using one of the above or via the website at http://www.canon.ca/ * Support program specifics are available at 1-800-828-4040 between the hours of the authorized service facility nearest you encounter a...
imageCLASS MF6500 Series Basic Guide
Page 152
... machine, as it may result in the machine, the Open the ADF. When or appears on the LCD display. Troubleshooting Clearing Jams 1 When a jam occurs in burns or electrical shock. Contact Canon Customer Care Center for assistance if needed. CAUTION - NOTE Do not pull the document forcefully as this may tear. Check...
... machine, as it may result in the machine, the Open the ADF. When or appears on the LCD display. Troubleshooting Clearing Jams 1 When a jam occurs in burns or electrical shock. Contact Canon Customer Care Center for assistance if needed. CAUTION - NOTE Do not pull the document forcefully as this may tear. Check...
imageCLASS MF6500 Series Basic Guide
Page 153
Troubleshooting CAUTION Be careful not to get your fingers caught. 3 Lift the document feeder tray. 6 Open the platen glass cover, and remove any jammed documents. 4 Remove any jammed documents. 7 Close the platen glass cover. 5 Lower the document feeder tray and close the ADF. CAUTION Be careful not to get your fingers caught. 12-2
Troubleshooting CAUTION Be careful not to get your fingers caught. 3 Lift the document feeder tray. 6 Open the platen glass cover, and remove any jammed documents. 4 Remove any jammed documents. 7 Close the platen glass cover. 5 Lower the document feeder tray and close the ADF. CAUTION Be careful not to get your fingers caught. 12-2
imageCLASS MF6500 Series Basic Guide
Page 154
... scraps of paper from the A paper cassette if necessary. Even the edge of the machine. If you are using meets the requirements for 2-sided copying). A Troubleshooting 12-3 Paper Jams 2 Carefully pull the jammed paper When appears on the out of the paper stack by a flat surface before loading it becomes very...
... scraps of paper from the A paper cassette if necessary. Even the edge of the machine. If you are using meets the requirements for 2-sided copying). A Troubleshooting 12-3 Paper Jams 2 Carefully pull the jammed paper When appears on the out of the paper stack by a flat surface before loading it becomes very...
imageCLASS MF6500 Series Basic Guide
Page 155
Troubleshooting 12-4 cassette. CAUTION Be careful not to get your fingers caught. A 5 Close the left side of the stack under the tabs. Remove any jammed paper, then close the cover. 4 Lift and hold the transcription 6 If you use the optional paper frame (A), then remove the cassette, open the cover on the jammed paper (Only for 2-sided left cover. 7 Pull out the paper cassette and push the corners of the optional paper copying).
Troubleshooting 12-4 cassette. CAUTION Be careful not to get your fingers caught. A 5 Close the left side of the stack under the tabs. Remove any jammed paper, then close the cover. 4 Lift and hold the transcription 6 If you use the optional paper frame (A), then remove the cassette, open the cover on the jammed paper (Only for 2-sided left cover. 7 Pull out the paper cassette and push the corners of the optional paper copying).
imageCLASS MF6500 Series Basic Guide
Page 156
8 Gently push the paper cassette back into the machine until it clicks. CAUTION Be careful not to get your fingers caught. 12-5 Troubleshooting
8 Gently push the paper cassette back into the machine until it clicks. CAUTION Be careful not to get your fingers caught. 12-5 Troubleshooting
imageCLASS MF6500 Series Basic Guide
Page 157
... until the machine is not ready for scanning. Change paper on the lower line of the LCD display. Load the paper which size is shown. Troubleshooting 12-6 Remove the jammed document. Message ADJUSTING WAITING TO SCAN AUTO REDIAL CHANGE PAPERSIZE CHANGE REG'D SIZE →COMMON SETTINGS CHECK DOCUMENT CLOSE COVER Description...
... until the machine is not ready for scanning. Change paper on the lower line of the LCD display. Load the paper which size is shown. Troubleshooting 12-6 Remove the jammed document. Message ADJUSTING WAITING TO SCAN AUTO REDIAL CHANGE PAPERSIZE CHANGE REG'D SIZE →COMMON SETTINGS CHECK DOCUMENT CLOSE COVER Description...
imageCLASS MF6500 Series Basic Guide
Page 158
.... Insert the paper cassette as far as it will go or load paper. Also print, send, or delete any documents stored in the ADF. Troubleshooting 12-7 The machine is loaded in use. In this message appears during using the ADF, the scanning document stops halfway. Message DATA ERROR DOCUMENT TOO...trouble. Divide the document stack or data into a few parts and try again. When this case, clear the paper jam from the ADF. Action Contact Canon Customer Care Center. - If you set the document in the ADF to send any faxes in memory. - No paper is full of jobs. This ...
.... Insert the paper cassette as far as it will go or load paper. Also print, send, or delete any documents stored in the ADF. Troubleshooting 12-7 The machine is loaded in use. In this message appears during using the ADF, the scanning document stops halfway. Message DATA ERROR DOCUMENT TOO...trouble. Divide the document stack or data into a few parts and try again. When this case, clear the paper jam from the ADF. Action Contact Canon Customer Care Center. - If you set the document in the ADF to send any faxes in memory. - No paper is full of jobs. This ...
imageCLASS MF6500 Series Basic Guide
Page 159
Action - Troubleshooting 12-8 Also print, send, or delete any faxes in memory. Message MEMORY FULL NO APPROPRIATE SIZE Description - MF6560/MF6580: Up to 70 jobs for sending or 90 jobs for receiving, or 95 fax jobs including sending and receiving jobs MF6550: Up to 20 jobs for sending or 20 jobs for receiving... jobs that can be stored in memory reached the maximum. The maximum numbers of fax jobs that the other party sends the fax by the MF6550/ MF6560/MF6580 with the least margin is set the copy ratio.
Action - Troubleshooting 12-8 Also print, send, or delete any faxes in memory. Message MEMORY FULL NO APPROPRIATE SIZE Description - MF6560/MF6580: Up to 70 jobs for sending or 90 jobs for receiving, or 95 fax jobs including sending and receiving jobs MF6550: Up to 20 jobs for sending or 20 jobs for receiving... jobs that can be stored in memory reached the maximum. The maximum numbers of fax jobs that the other party sends the fax by the MF6550/ MF6560/MF6580 with the least margin is set the copy ratio.
imageCLASS MF6500 Series Basic Guide
Page 160
... number before using a speed dialing function was not registered. Action - The ADF scanning area on the left side of paper. The cover must be dirty. Troubleshooting 12-9 Message NOT AVAILABLE NOW NOT REGISTERED OUTPUT TRAY FULL PAPER JAM PLATEN GLASS DIRTY CLEAN PLATEN GLASS Description -
... number before using a speed dialing function was not registered. Action - The ADF scanning area on the left side of paper. The cover must be dirty. Troubleshooting 12-9 Message NOT AVAILABLE NOW NOT REGISTERED OUTPUT TRAY FULL PAPER JAM PLATEN GLASS DIRTY CLEAN PLATEN GLASS Description -
imageCLASS MF6500 Series Basic Guide
Page 161
... paper jammed or ran out during printing a report. [Stop] has been pressed while scanning the document using the ADF. - Action Wait until the message disappears. Troubleshooting 12-10 A transmission error occurred because the line condition was loaded. Message PLEASE WAIT RECEIVED IN MEMORY START AGAIN STOP KEY PRESSED PRESS OK KEY...
... paper jammed or ran out during printing a report. [Stop] has been pressed while scanning the document using the ADF. - Action Wait until the message disappears. Troubleshooting 12-10 A transmission error occurred because the line condition was loaded. Message PLEASE WAIT RECEIVED IN MEMORY START AGAIN STOP KEY PRESSED PRESS OK KEY...
imageCLASS MF6500 Series Basic Guide
Page 162
... is not installed or not installed correctly. If the message persists, replace the toner cartridge. Wait until the transmission from the power supply and contact Canon Customer Care Center. Install the toner cartridge correctly. Remove and rock the toner cartridge 5 or 6 times to send a document identified from the list of error..., unplug the machine from memory is complete. Action Turn off the main power switch, wait for more than 10 seconds, then turn it on again. Troubleshooting 12-11
... is not installed or not installed correctly. If the message persists, replace the toner cartridge. Wait until the transmission from the power supply and contact Canon Customer Care Center. Install the toner cartridge correctly. Remove and rock the toner cartridge 5 or 6 times to send a document identified from the list of error..., unplug the machine from memory is complete. Action Turn off the main power switch, wait for more than 10 seconds, then turn it on again. Troubleshooting 12-11
imageCLASS MF6500 Series Basic Guide
Page 163
...divide the document into smaller parts and send from the ADF. - Action Remove the jammed document. - Troubleshooting 12-12 Error Code #0001 #0003 Description A document may be jammed. - Contact the other party and...to send a document of 24 7/8" (630 mm) or longer from the platen glass. - Error Codes (MF6550/MF6560/MF6580 Only) An error code is a four-digit code shown on reports, see Chapter 6, "Reports and...or an ERROR RX REPORT when an error occurs. 12/31/2006 10:50 FAX 123XXXXXX CANON 001 ERROR TX REPORT TX FUNCTION WAS NOT COMPLETED TX/RX NO RECIPIENT ADDRESS DESTINATION ID...
...divide the document into smaller parts and send from the ADF. - Action Remove the jammed document. - Troubleshooting 12-12 Error Code #0001 #0003 Description A document may be jammed. - Contact the other party and...to send a document of 24 7/8" (630 mm) or longer from the platen glass. - Error Codes (MF6550/MF6560/MF6580 Only) An error code is a four-digit code shown on reports, see Chapter 6, "Reports and...or an ERROR RX REPORT when an error occurs. 12/31/2006 10:50 FAX 123XXXXXX CANON 001 ERROR TX REPORT TX FUNCTION WAS NOT COMPLETED TX/RX NO RECIPIENT ADDRESS DESTINATION ID...
imageCLASS MF6500 Series Basic Guide
Page 164
... documents stored in memory. You could not send because the other party's fax machine supports. Check that the other party's line is out of paper. Troubleshooting 12-13 Error Code #0005 #0009 #0012 #0018 #0037 #0995 Description - The paper has run out or the paper cassette is cleared. You could not...
... documents stored in memory. You could not send because the other party's fax machine supports. Check that the other party's line is out of paper. Troubleshooting 12-13 Error Code #0005 #0009 #0012 #0018 #0037 #0995 Description - The paper has run out or the paper cassette is cleared. You could not...
imageCLASS MF6500 Series Basic Guide
Page 165
... Occurs If power is suddenly lost due to make telephone calls using an external telephone depending on the type of telephone you use . 12-14 Troubleshooting Any sent or received documents stored in battery retains the user data settings and the speed dialing settings.
... Occurs If power is suddenly lost due to make telephone calls using an external telephone depending on the type of telephone you use . 12-14 Troubleshooting Any sent or received documents stored in battery retains the user data settings and the speed dialing settings.
imageCLASS MF6500 Series Basic Guide
Page 166
... of 8:00 A.M. Steps you contact Canon: - Please have the following information ready when you have taken to disassemble or repair the machine yourself. Serial number (On the label located on Saturday. Product name (imageCLASS MF6530/MF6531/MF6550/MF6560/MF6580) - If You Cannot Solve... a Problem If you cannot solve the problem after having referred to repair the machine yourself may void the limited warranty. 12-15 Troubleshooting EST Monday through Friday and 10...
... of 8:00 A.M. Steps you contact Canon: - Please have the following information ready when you have taken to disassemble or repair the machine yourself. Serial number (On the label located on Saturday. Product name (imageCLASS MF6530/MF6531/MF6550/MF6560/MF6580) - If You Cannot Solve... a Problem If you cannot solve the problem after having referred to repair the machine yourself may void the limited warranty. 12-15 Troubleshooting EST Monday through Friday and 10...
imageCLASS MF6500 Series Basic Guide
Page 211
... 13-30 T TIMER SETTINGS 13-24 Timer settings 1-9 Tone key 1-4 Toner cartridge 1-7 Recycling 11-16 Replacing 11-12 Transcription roller 11-9 Transporting machine 11-22 Troubleshooting 12-1 Two-Sided key 1-4 TX SETTINGS 13-14 U USER DATA LIST 13-1 Printing 13-1 Using speed dialing 4-32 V View Settings key 1-3 Appendix 14-8
... 13-30 T TIMER SETTINGS 13-24 Timer settings 1-9 Tone key 1-4 Toner cartridge 1-7 Recycling 11-16 Replacing 11-12 Transcription roller 11-9 Transporting machine 11-22 Troubleshooting 12-1 Two-Sided key 1-4 TX SETTINGS 13-14 U USER DATA LIST 13-1 Printing 13-1 Using speed dialing 4-32 V View Settings key 1-3 Appendix 14-8