imageCLASS D780 Fax Guide
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... issues Reference Guide Sending and receiving faxes Speed dialing Troubleshooting fax issues Printing with CAPT Checking the status of a print job Troubleshooting CAPT issues Fax Guide Only for the imageCLASS D780 model Printer Guide • Documentation is a trademark of Canon, Inc. No part of Canon, Inc. i Trademarks Canon is a registered trademark and UHQ™ is included on...
... issues Reference Guide Sending and receiving faxes Speed dialing Troubleshooting fax issues Printing with CAPT Checking the status of a print job Troubleshooting CAPT issues Fax Guide Only for the imageCLASS D780 model Printer Guide • Documentation is a trademark of Canon, Inc. No part of Canon, Inc. i Trademarks Canon is a registered trademark and UHQ™ is included on...
imageCLASS D780 Fax Guide
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... Tone Dialing.........6-2 Chapter 7: Reports and Lists Summary of Reports and Lists 7-1 ACTIVITY REPORT 7-2 TX (Transmission) REPORT 7-3 MULTI TX/RX (Transaction) REPORT ........7-4 RX (Reception) REPORT 7-4 Chapter 8: Troubleshooting LCD Messages 8-1 Faxing Problems 8-2 Sending Problems 8-2 Receiving Problems 8-3 Telephone Problems 8-5 If a Power Cut Occurs 8-5 If You Cannot Solve the Problem 8-6 Chapter 9: Setting the Additional Functions...
... Tone Dialing.........6-2 Chapter 7: Reports and Lists Summary of Reports and Lists 7-1 ACTIVITY REPORT 7-2 TX (Transmission) REPORT 7-3 MULTI TX/RX (Transaction) REPORT ........7-4 RX (Reception) REPORT 7-4 Chapter 8: Troubleshooting LCD Messages 8-1 Faxing Problems 8-2 Sending Problems 8-2 Receiving Problems 8-3 Telephone Problems 8-5 If a Power Cut Occurs 8-5 If You Cannot Solve the Problem 8-6 Chapter 9: Setting the Additional Functions...
imageCLASS D780 Fax Guide
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.... - E.S.T. (Excluding holidays) For Canadian Users Canon Canada Inc., offers a full range of customer technical support* options: • For interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.canon.ca) • Automated interactive telephone support on...24 hours, 7 days a week (1-800-652-2666). • Free live technical support number above or via the website at www.canon.ca * Support program specifics are available at the time of the Canadian Interference-Causing Equipment NOTE Regulations. Fri 9 AM.- 8 P.M. ...
.... - E.S.T. (Excluding holidays) For Canadian Users Canon Canada Inc., offers a full range of customer technical support* options: • For interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.canon.ca) • Automated interactive telephone support on...24 hours, 7 days a week (1-800-652-2666). • Free live technical support number above or via the website at www.canon.ca * Support program specifics are available at the time of the Canadian Interference-Causing Equipment NOTE Regulations. Fri 9 AM.- 8 P.M. ...
imageCLASS D780 Fax Guide
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... 356 The length of memory currently in memory you will need . (→ pp. 4-15, 4-16) MEMORY FULL The memory becomes full during the document scanning. Troubleshooting HANG UP PHONE The handset is not placed in the ADF. Message Cause Action CHANGE DOCUMENT When using the ADF, the document being scanned stops... documents using the platen glass to send Place the next document on the platen documents with Book sending, you entered has not been registered. Chapter 8 Troubleshooting LCD Messages The following messages are displayed in memory.
... 356 The length of memory currently in memory you will need . (→ pp. 4-15, 4-16) MEMORY FULL The memory becomes full during the document scanning. Troubleshooting HANG UP PHONE The handset is not placed in the ADF. Message Cause Action CHANGE DOCUMENT When using the ADF, the document being scanned stops... documents using the platen glass to send Place the next document on the platen documents with Book sending, you entered has not been registered. Chapter 8 Troubleshooting LCD Messages The following messages are displayed in memory.
imageCLASS D780 Fax Guide
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... automatically, the receive mode must be in normal mode without error checking. If you have a bad connection. • Lower the transmission speed. (→ p. 9-4) Receiving Problems Troubleshooting ❚ Cannot receive a fax automatically. The telephone lines may not be set to FaxTel, AnsMode or DRPD (→ Chapter 5). In such cases, you may not...
... automatically, the receive mode must be in normal mode without error checking. If you have a bad connection. • Lower the transmission speed. (→ p. 9-4) Receiving Problems Troubleshooting ❚ Cannot receive a fax automatically. The telephone lines may not be set to FaxTel, AnsMode or DRPD (→ Chapter 5). In such cases, you may not...
imageCLASS D780 Fax Guide
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...at the time of telephone line in use (pulse/tone). • Make sure the machine is set for the correct telephone line type. (→ p. 2-7) Troubleshooting ❚ The telephone disconnects while you cannot use the multi-purpose tray for about two hours. The telephone line may not be set for the...be printed. During a power cut . 12/03/2003 15:38 FAX 123 4567 CANON TX/RX NO MODE 0023 SEQ. B,CAST 0024 TRANSMIT MEMORY CLEAR REPORT MEMORY FILES DELETED DESTINATION TEL/ID [ 01] Canon CANADA [ 05] Canon OPTICS [A 32] Canon UK PGS. SET TIME 3 12/03 14:23 1 12/03 14:28 ...
...at the time of telephone line in use (pulse/tone). • Make sure the machine is set for the correct telephone line type. (→ p. 2-7) Troubleshooting ❚ The telephone disconnects while you cannot use the multi-purpose tray for about two hours. The telephone line may not be set for the...be printed. During a power cut . 12/03/2003 15:38 FAX 123 4567 CANON TX/RX NO MODE 0023 SEQ. B,CAST 0024 TRANSMIT MEMORY CLEAR REPORT MEMORY FILES DELETED DESTINATION TEL/ID [ 01] Canon CANADA [ 05] Canon OPTICS [A 32] Canon UK PGS. SET TIME 3 12/03 14:23 1 12/03 14:28 ...
imageCLASS D780/D760/D761 Reference Guide
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... suit your particular needs. Trademarks Canon is a registered trademark and UHQ™ is the imageCLASS D780 model. All rights reserved. As an ENERGY STAR® Partner, Canon U.S.A., Inc. i Setting up the machine Setting up paper Installing Printer Driver Set-up Instructions Document and paper handling Making copies Maintenance Troubleshooting feed and copy issues Reference Guide...
... suit your particular needs. Trademarks Canon is a registered trademark and UHQ™ is the imageCLASS D780 model. All rights reserved. As an ENERGY STAR® Partner, Canon U.S.A., Inc. i Setting up the machine Setting up paper Installing Printer Driver Set-up Instructions Document and paper handling Making copies Maintenance Troubleshooting feed and copy issues Reference Guide...
imageCLASS D780/D760/D761 Reference Guide
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PROGRAM 5-10 Packaging 5-10 Shipping 5-11 CANADA PROGRAM - CANADA PROGRAMME 5-12 Repacking and Transporting 5-13 Chapter 6: Troubleshooting Clearing Jams 6-1 LCD Messages 6-4 Paper Feeding Problems 6-6 Copying Problems 6-7 Print Quality Problems 6-8 Printing Problems 6-10 General Problems 6-10 If You Cannot Solve the Problem 6-11 ...
PROGRAM 5-10 Packaging 5-10 Shipping 5-11 CANADA PROGRAM - CANADA PROGRAMME 5-12 Repacking and Transporting 5-13 Chapter 6: Troubleshooting Clearing Jams 6-1 LCD Messages 6-4 Paper Feeding Problems 6-6 Copying Problems 6-7 Print Quality Problems 6-8 Printing Problems 6-10 General Problems 6-10 If You Cannot Solve the Problem 6-11 ...
imageCLASS D780/D760/D761 Reference Guide
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... to remove the toner stains. 1 Lift the platen unit lever q and slide the platen unit w until the 34 mark appears. 2 Open the cartridge cover. 6 2 1 Troubleshooting 3 Remove the cartridge from Inside the Main Unit When print media jams inside the machine and cartridge which has become dirty, wash them immediately with... and SLIDE PLATEN LEFT. • There are some areas inside the main unit, the LCD displays REC. Removing Jammed Paper from the machine. 6-1 Chapter 6 Troubleshooting Clearing Jams This section describes how to high voltages and CAUTION high temperatures.
... to remove the toner stains. 1 Lift the platen unit lever q and slide the platen unit w until the 34 mark appears. 2 Open the cartridge cover. 6 2 1 Troubleshooting 3 Remove the cartridge from Inside the Main Unit When print media jams inside the machine and cartridge which has become dirty, wash them immediately with... and SLIDE PLATEN LEFT. • There are some areas inside the main unit, the LCD displays REC. Removing Jammed Paper from the machine. 6-1 Chapter 6 Troubleshooting Clearing Jams This section describes how to high voltages and CAUTION high temperatures.
imageCLASS D780/D760/D761 Reference Guide
Page 60
... the jammed paper from the 3 Open the ADF, then pull the paper out document output slot of the document and reload it in the ADF. 6 Troubleshooting Removing Jammed Paper from the Multi-purpose Tray When print media jams in the multi-purpose tray, the LCD displays REC. straight. 2 Open the feeder...
... the jammed paper from the 3 Open the ADF, then pull the paper out document output slot of the document and reload it in the ADF. 6 Troubleshooting Removing Jammed Paper from the Multi-purpose Tray When print media jams in the multi-purpose tray, the LCD displays REC. straight. 2 Open the feeder...
imageCLASS D780/D760/D761 Reference Guide
Page 62
... guide respectively. (→ pp. 2-3, 2-6) If you pressed Stop/Reset while scanning. Unplug the machine and wait for 10 minutes, then plug it in the machine. Troubleshooting 6-5 REC. Clear the paper jam (→ pp. 6-1 to 6-3) and reload paper in the ADF because you load paper while making copies, do 6 not load a different...
... guide respectively. (→ pp. 2-3, 2-6) If you pressed Stop/Reset while scanning. Unplug the machine and wait for 10 minutes, then plug it in the machine. Troubleshooting 6-5 REC. Clear the paper jam (→ pp. 6-1 to 6-3) and reload paper in the ADF because you load paper while making copies, do 6 not load a different...
imageCLASS D780/D760/D761 Reference Guide
Page 64
.... If paper is closed. The machine's memory is full. • Print or delete any documents stored in memory (→ Fax Guide) to free up Instructions) Troubleshooting The paper cassette may not be inserted completely into smaller stacks or feed them in the multi- The envelopes you are using may not be...
.... If paper is closed. The machine's memory is full. • Print or delete any documents stored in memory (→ Fax Guide) to free up Instructions) Troubleshooting The paper cassette may not be inserted completely into smaller stacks or feed them in the multi- The envelopes you are using may not be...
imageCLASS D780/D760/D761 Reference Guide
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... lines on the cartridge. • Replace the cartridge with a new one. The ADF roller is dirty. • Clean the ADF roller. (→ p. 5-3) • For additional troubleshooting, → Print Quality Problems. NOTE Print Quality Problems ❚ The print quality is not clear, has missing dots or white streaks. Condensation has built up...
... lines on the cartridge. • Replace the cartridge with a new one. The ADF roller is dirty. • Clean the ADF roller. (→ p. 5-3) • For additional troubleshooting, → Print Quality Problems. NOTE Print Quality Problems ❚ The print quality is not clear, has missing dots or white streaks. Condensation has built up...
imageCLASS D780/D760/D761 Reference Guide
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... of the Additional Functions may not be set correctly. • Select SPECIAL PAPER 2 in MAX. SCAN LENGTH of COPY SETTINGS of the Additional Functions. (→ p. 7-3) Troubleshooting ❚ A copy of large-size document cannot be made copies of the Additional Functions may not be selected in MP PAPERTYPE. (→ p. 7-2) ❚ The copy...
... of the Additional Functions may not be set correctly. • Select SPECIAL PAPER 2 in MAX. SCAN LENGTH of COPY SETTINGS of the Additional Functions. (→ p. 7-3) Troubleshooting ❚ A copy of large-size document cannot be made copies of the Additional Functions may not be selected in MP PAPERTYPE. (→ p. 7-2) ❚ The copy...
imageCLASS D780/D760/D761 Reference Guide
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IMPORTANT If you need to call your service representative, make sure you have the following information: • Product name imageCLASS D780/D760/D761 • Serial number The serial number is on the label located at the back of the machine. • CAPT software version number ... 6 • Nature of problem • Steps you have a problem with your machine and you have taken to solve the problem and the results Troubleshooting 6-11 If You Cannot Solve the Problem If you cannot solve it by referring to the information in this chapter, call your service representative. Do...
IMPORTANT If you need to call your service representative, make sure you have the following information: • Product name imageCLASS D780/D760/D761 • Serial number The serial number is on the label located at the back of the machine. • CAPT software version number ... 6 • Nature of problem • Steps you have a problem with your machine and you have taken to solve the problem and the results Troubleshooting 6-11 If You Cannot Solve the Problem If you cannot solve it by referring to the information in this chapter, call your service representative. Do...