imageCLASS D320/D340 Printer Guide
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Setting up the machine Installing CARPS Software Document and paper handling Making copies Printing with CARPS Software Maintenance Troubleshooting feed and copy issues .......... Installing CARPS software Printer Properties Troubleshooting Printer Driver issues ......... Setup Sheet Basic Guide Printer Guide ii This documentation has been designed so that you can easily use your machine to suit your particular needs. Using Your Documentation Your machine includes the following documentation.
Setting up the machine Installing CARPS Software Document and paper handling Making copies Printing with CARPS Software Maintenance Troubleshooting feed and copy issues .......... Installing CARPS software Printer Properties Troubleshooting Printer Driver issues ......... Setup Sheet Basic Guide Printer Guide ii This documentation has been designed so that you can easily use your machine to suit your particular needs. Using Your Documentation Your machine includes the following documentation.
imageCLASS D320/D340 Printer Guide
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iii How This Manual Is Organized Chapter 1 Chapter 2 Chapter 3 Chapter 4 Appendix Index Glossary Before You Start Installing Canon Advanced Raster Printing System (CARPS) Printer Properties Troubleshooting Printer Specifications • Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions.
iii How This Manual Is Organized Chapter 1 Chapter 2 Chapter 3 Chapter 4 Appendix Index Glossary Before You Start Installing Canon Advanced Raster Printing System (CARPS) Printer Properties Troubleshooting Printer Specifications • Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions.
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...Chapter 2: Installing Canon Advanced Raster Printing System (CARPS) What is CARPS 2-2 Installing CARPS 2-2 Installation Procedures 2-3 Installing User Software 2-3 Windows 98/Me 2-11 Windows 2000 2-20 Windows XP 2-29 Network Users 2-37 Connecting to the imageCLASS D300 Series ... Connecting the imageCLASS D300 Series as a Shared Printer 2-41 Chapter 3: Printer Properties Windows 98/Me Printer Properties 3-2 Windows 2000/XP Printer Properties and Default Document Properties 3-21 Printer Properties 3-22 Default Document Properties 3-29 Chapter 4: Troubleshooting Finding Information ...
...Chapter 2: Installing Canon Advanced Raster Printing System (CARPS) What is CARPS 2-2 Installing CARPS 2-2 Installation Procedures 2-3 Installing User Software 2-3 Windows 98/Me 2-11 Windows 2000 2-20 Windows XP 2-29 Network Users 2-37 Connecting to the imageCLASS D300 Series ... Connecting the imageCLASS D300 Series as a Shared Printer 2-41 Chapter 3: Printer Properties Windows 98/Me Printer Properties 3-2 Windows 2000/XP Printer Properties and Default Document Properties 3-21 Printer Properties 3-22 Default Document Properties 3-29 Chapter 4: Troubleshooting Finding Information ...
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... aware of when installing and using your printer driver are having problems with installation, or in using your machine: 1 IN THIS GUIDE See "Troubleshooting" on page 4-1 for questions you may have regarding your printer in the software CD-ROM. You can click Help to frequently asked questions, ... downloads and answers to display additional information about every feature and option in CARPS. Before You Start Where to Find Help Before you contact Canon, please record the following information: Serial Number (on back of machine): Model Name (on front of machine): Purchase Date: Here is ...
... aware of when installing and using your printer driver are having problems with installation, or in using your machine: 1 IN THIS GUIDE See "Troubleshooting" on page 4-1 for questions you may have regarding your printer in the software CD-ROM. You can click Help to frequently asked questions, ... downloads and answers to display additional information about every feature and option in CARPS. Before You Start Where to Find Help Before you contact Canon, please record the following information: Serial Number (on back of machine): Model Name (on front of machine): Purchase Date: Here is ...
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...problem with your printer and you cannot resolve it by referring to the Basic Guide. 4-1 Finding Information Problem See page Printer Problems CARPS Problems 4-2 4 4-4 Troubleshooting Uninstalling CARPS 4-7 If you have one or a combination of causes, including a computer malfunction, software errors, the printer cable, or the printer. Many printing... to the information in this chapter in the order listed. If your printer is with your computer, software, or cables. Chapter 4 Troubleshooting This chapter includes information to how your software interacts with the printer.
...problem with your printer and you cannot resolve it by referring to the Basic Guide. 4-1 Finding Information Problem See page Printer Problems CARPS Problems 4-2 4 4-4 Troubleshooting Uninstalling CARPS 4-7 If you have one or a combination of causes, including a computer malfunction, software errors, the printer cable, or the printer. Many printing... to the information in this chapter in the order listed. If your printer is with your computer, software, or cables. Chapter 4 Troubleshooting This chapter includes information to how your software interacts with the printer.
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... paper size or change the PAPER SIZE setting of the AC outlet matches the ratings on AUTO ERROR SKIP in . Paper setting of your computer. Troubleshooting Your computer is not Check your print job priority. A copy job has not been completed due to be modified. try another outlet if necessary. INCORRECT...
... paper size or change the PAPER SIZE setting of the AC outlet matches the ratings on AUTO ERROR SKIP in . Paper setting of your computer. Troubleshooting Your computer is not Check your print job priority. A copy job has not been completed due to be modified. try another outlet if necessary. INCORRECT...
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... Check that the printer's interface cable is securely connected to the printer but the printer is correct. (See your computer's documentation 4 Troubleshooting for details.) • Verify that you have a Toshiba laptop, change this line in your BIOS. Problem Cause Solution Printout is wrong... again. • Try a different cable. 4-3 The wrong printer is selected in Windows XP, Printers and Faxes) folder. Make sure the Canon imageCLASS D300 is working correctly. • If you have a high-quality system problem. Printer locks up Your system setup might be a •...
... Check that the printer's interface cable is securely connected to the printer but the printer is correct. (See your computer's documentation 4 Troubleshooting for details.) • Verify that you have a Toshiba laptop, change this line in your BIOS. Problem Cause Solution Printout is wrong... again. • Try a different cable. 4-3 The wrong printer is selected in Windows XP, Printers and Faxes) folder. Make sure the Canon imageCLASS D300 is working correctly. • If you have a high-quality system problem. Printer locks up Your system setup might be a •...
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Troubleshooting 4-4 Specify CARPS (Canon imageCLASS D300) as the Canon D300 printer driver. 4 D300 imageCLASS D300 printer driver. Cannot use Adobe Type Manager (ATM) fonts Adobe Type Manager (ATM) is not selected as the default printer driver for the imageCLASS D300 Series. CARPS Problems Problem Cause Solution CARPS is not working properly CARPS (Canon imageCLASS D300) is not supported. Cannot...
Troubleshooting 4-4 Specify CARPS (Canon imageCLASS D300) as the Canon D300 printer driver. 4 D300 imageCLASS D300 printer driver. Cannot use Adobe Type Manager (ATM) fonts Adobe Type Manager (ATM) is not selected as the default printer driver for the imageCLASS D300 Series. CARPS Problems Problem Cause Solution CARPS is not working properly CARPS (Canon imageCLASS D300) is not supported. Cannot...
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...Bus Controllers. 4 4) Locate the USB class driver under Other device, delete ONLY one the following steps. For Windows Me, select Canon CARPS USB Printer click Delete. Delete ONLY the USB class driver specified for you operating system. (If the USB class driver ...using a USB cable and the printer is displayed under Troubleshooting Universal Serial Bus Controllers. Problem Cause Solution Cannot install CARPS USB class driver is not Perform the following , depending on your operating system: Canon imageCLASS D300, Canon CARPS USB Printer, or Unknown.) For Windows 98,...
...Bus Controllers. 4 4) Locate the USB class driver under Other device, delete ONLY one the following steps. For Windows Me, select Canon CARPS USB Printer click Delete. Delete ONLY the USB class driver specified for you operating system. (If the USB class driver ...using a USB cable and the printer is displayed under Troubleshooting Universal Serial Bus Controllers. Problem Cause Solution Cannot install CARPS USB class driver is not Perform the following , depending on your operating system: Canon imageCLASS D300, Canon CARPS USB Printer, or Unknown.) For Windows 98,...
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... document is displayed in the Printers (in the pull-down menu. Check if the printer icon is within the specified range. Refer to 300 dpi. Troubleshooting Never delete other devices or device drivers. The software is 0.2 inches [5 mm] (for envelope, 0.4 inches [10 mm]). The gutter width exceeds the allowable range. Some...
... document is displayed in the Printers (in the pull-down menu. Check if the printer icon is within the specified range. Refer to 300 dpi. Troubleshooting Never delete other devices or device drivers. The software is 0.2 inches [5 mm] (for envelope, 0.4 inches [10 mm]). The gutter width exceeds the allowable range. Some...
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...using the RUN dialog box from the Start NOTE menu. From Printer Driver Uninstaller: 1 From the Start menu, select Programs Canon Printer uninstaller click CARPS Printer Driver Uninstaller. The CARPS-software can be sure you have NOTE administrative privileges. 4-7 In Windows ...click Printers. 2 In the Printers folder, click Canon imageCLASS D300. 3 From File menu, select Delete click Yes. The Delete Printer dialog box appears. 2 In the Delete Printer dialog box, select Canon imageCLASS D300 click Cleanup Yes. Troubleshooting Uninstalling CARPS If CARPS is not working properly, it...
...using the RUN dialog box from the Start NOTE menu. From Printer Driver Uninstaller: 1 From the Start menu, select Programs Canon Printer uninstaller click CARPS Printer Driver Uninstaller. The CARPS-software can be sure you have NOTE administrative privileges. 4-7 In Windows ...click Printers. 2 In the Printers folder, click Canon imageCLASS D300. 3 From File menu, select Delete click Yes. The Delete Printer dialog box appears. 2 In the Delete Printer dialog box, select Canon imageCLASS D300 click Cleanup Yes. Troubleshooting Uninstalling CARPS If CARPS is not working properly, it...
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... Quality tab Windows 2000/XP, 3-28, 3-39 Windows 98/Me, 3-17 Queue, G-5 R Random Access Memory, G-5 Removing Canon Advanced Raster Printing System, 4- 7 Resolution, A-1, G-6 Reverse Output Order, G-6 S Scaling, G-6 Security tab, Windows 2000/XP... 3-4 Spooling, G-6 System, 1-3 System Requirements, 1-3 T Toner, G-7 saver, G-7 Trademarks, 1-iv I Index Transfer roller, G-7 Troubleshooting, 4-1-4-6 printer problems, 4-2-4-3 removing Canon Advanced Raster Printing System (Uninstallation), 4-7 USB class driver is not properly installed, 4-5 U Uninstallation, 4-7 USB interface, G-7 V View...
... Quality tab Windows 2000/XP, 3-28, 3-39 Windows 98/Me, 3-17 Queue, G-5 R Random Access Memory, G-5 Removing Canon Advanced Raster Printing System, 4- 7 Resolution, A-1, G-6 Reverse Output Order, G-6 S Scaling, G-6 Security tab, Windows 2000/XP... 3-4 Spooling, G-6 System, 1-3 System Requirements, 1-3 T Toner, G-7 saver, G-7 Trademarks, 1-iv I Index Transfer roller, G-7 Troubleshooting, 4-1-4-6 printer problems, 4-2-4-3 removing Canon Advanced Raster Printing System (Uninstallation), 4-7 USB class driver is not properly installed, 4-5 U Uninstallation, 4-7 USB interface, G-7 V View...
imageCLASS D320/D340 Basic Guide
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...by any form or by Canon, Inc. Setting up the machine Installing Printer Driver Set-Up Sheet Document and paper handling Making copies Printing Maintenance Troubleshooting feed and copy issues Basic Guide Installing Printer Driver Printer Properties Troubleshooting Printer Driver issues Printer Guide...that you can easily use your machine to suit your particular needs. All rights reserved. Trademarks Canon is a registered trademark and UHQ™ is the imageCLASS D340 model. i This documentation has been designed so that this product meets the ENERGY STAR®...
...by any form or by Canon, Inc. Setting up the machine Installing Printer Driver Set-Up Sheet Document and paper handling Making copies Printing Maintenance Troubleshooting feed and copy issues Basic Guide Installing Printer Driver Printer Properties Troubleshooting Printer Driver issues Printer Guide...that you can easily use your machine to suit your particular needs. All rights reserved. Trademarks Canon is a registered trademark and UHQ™ is the imageCLASS D340 model. i This documentation has been designed so that this product meets the ENERGY STAR®...
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Chapter 8: Troubleshooting Clearing Jams 8-1 Removing Jammed Paper from Inside the Main Unit 8-1 Removing Jammed Paper from the ADF (Only for the imageCLASS D340 model 8-4 LCD Messages 8-5 Paper Feeding Problems 8-7 Copying Problems 8-8 Print Quality Problems 8-9 Printing Problems 8-11 General Problems 8-11 If You Cannot Solve the Problem 8-12 Chapter 9: Setting the Additional Functions Understanding the "Additional Functions" ........9-1 Accessing the Additional Functions 9-1 Menu Descriptions 9-2 Appendix: Specifications A-1 Index I-1 v
Chapter 8: Troubleshooting Clearing Jams 8-1 Removing Jammed Paper from Inside the Main Unit 8-1 Removing Jammed Paper from the ADF (Only for the imageCLASS D340 model 8-4 LCD Messages 8-5 Paper Feeding Problems 8-7 Copying Problems 8-8 Print Quality Problems 8-9 Printing Problems 8-11 General Problems 8-11 If You Cannot Solve the Problem 8-12 Chapter 9: Setting the Additional Functions Understanding the "Additional Functions" ........9-1 Accessing the Additional Functions 9-1 Menu Descriptions 9-2 Appendix: Specifications A-1 Index I-1 v
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... 1-800-423-2366. Friday, 8 am - 8 pm EST (except holidays). 24-hour, 7 days/week automated support for troubleshooting issues on front of machine Purchase Date Here is where to frequently asked questions, visit: www.usa.canon.com/consumer For live technical support, call 1-800-828-4040, Monday - Customer Care Center For e-mail support...
... 1-800-423-2366. Friday, 8 am - 8 pm EST (except holidays). 24-hour, 7 days/week automated support for troubleshooting issues on front of machine Purchase Date Here is where to frequently asked questions, visit: www.usa.canon.com/consumer For live technical support, call 1-800-828-4040, Monday - Customer Care Center For e-mail support...
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...When print media jams inside the main unit, the LCD displays REC. Washing with your hands or clothing. Pins Transfer Roller 8-1 Chapter 8 Troubleshooting Clearing Jams This section describes how to the printer, do not touch the transfer roller (shaded part) as its surface is paper left end... of the machine. Removing Jammed Paper from inside the 8 Troubleshooting machine. • When removing the jammed paper, do not touch the pins near the left in its original protective bag or wrap it with...
...When print media jams inside the main unit, the LCD displays REC. Washing with your hands or clothing. Pins Transfer Roller 8-1 Chapter 8 Troubleshooting Clearing Jams This section describes how to the printer, do not touch the transfer roller (shaded part) as its surface is paper left end... of the machine. Removing Jammed Paper from inside the 8 Troubleshooting machine. • When removing the jammed paper, do not touch the pins near the left in its original protective bag or wrap it with...
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... levers IMPORTANT back to the ready state for operating. Never push down , the paper jam error will not be ready for operating, troubleshooting has been successful. If the machine returns to their original position, and close the IMPORTANT right cover, the machine should be resolved.... Troubleshooting • If the jammed paper is not left pushed down the paper release levers while printing. 7 Gently pull the jammed paper between ...
... levers IMPORTANT back to the ready state for operating. Never push down , the paper jam error will not be ready for operating, troubleshooting has been successful. If the machine returns to their original position, and close the IMPORTANT right cover, the machine should be resolved.... Troubleshooting • If the jammed paper is not left pushed down the paper release levers while printing. 7 Gently pull the jammed paper between ...
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... and copy each part separately. CHECK PRINTER An abnormality has occurred in the cassette or cassette or multi-purpose tray. Troubleshooting INSTALL CARTRIDGE The cartridge is longer than 14 in the ADF. Reduce the length of multiple page documents on 1 copy...your service representative. This section describes the general messages and ones related to make the document come out automatically. *1 Only for the imageCLASS D340 model. 8-5 installed correctly. (→ p. 7-6). DOCUMENT TOO LONG*1 The document is not installed or not Install the cartridge correctly....
... and copy each part separately. CHECK PRINTER An abnormality has occurred in the cassette or cassette or multi-purpose tray. Troubleshooting INSTALL CARTRIDGE The cartridge is longer than 14 in the ADF. Reduce the length of multiple page documents on 1 copy...your service representative. This section describes the general messages and ones related to make the document come out automatically. *1 Only for the imageCLASS D340 model. 8-5 installed correctly. (→ p. 7-6). DOCUMENT TOO LONG*1 The document is not installed or not Install the cartridge correctly....
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... PAPER TYPE of paper from sticking together. They will cause a paper jam. The transparencies for color copiers may not be loaded one by Canon. ❚ Paper feeds curled. Unacceptable paper is skewed.) Paper may be sticking together. • Be sure to 2-7) Sheets of paper ...in the cassette is clear. ❚ Multiple sheets feed into the cassette. Please use any transparencies for the machine. (→ Chapter 2) 8 Troubleshooting ❚ Transparencies do not feed correctly. The cassette or multi-purpose tray may contain too many sheets. • Make sure the paper stack ...
... PAPER TYPE of paper from sticking together. They will cause a paper jam. The transparencies for color copiers may not be loaded one by Canon. ❚ Paper feeds curled. Unacceptable paper is skewed.) Paper may be sticking together. • Be sure to 2-7) Sheets of paper ...in the cassette is clear. ❚ Multiple sheets feed into the cassette. Please use any transparencies for the machine. (→ Chapter 2) 8 Troubleshooting ❚ Transparencies do not feed correctly. The cassette or multi-purpose tray may contain too many sheets. • Make sure the paper stack ...
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... p. 7-6) The copy exposure may be a scratch on the cartridge. 8 • Replace the cartridge with a new one. (→ p. 7-6) Troubleshooting Condensation has built up inside the machine. • Allow at least two hours for the machine to adjust to room temperature before attempting to use...p. 4-6) • Adjust the copy exposure correctly in the COMMON SETTINGS of the platen glass. (→ p. 7-2) • For additional troubleshooting → Print Quality Problems. NOTE Print Quality Problems ❚ The print quality is unstable. • Install the machine in the ADF....
... p. 7-6) The copy exposure may be a scratch on the cartridge. 8 • Replace the cartridge with a new one. (→ p. 7-6) Troubleshooting Condensation has built up inside the machine. • Allow at least two hours for the machine to adjust to room temperature before attempting to use...p. 4-6) • Adjust the copy exposure correctly in the COMMON SETTINGS of the platen glass. (→ p. 7-2) • For additional troubleshooting → Print Quality Problems. NOTE Print Quality Problems ❚ The print quality is unstable. • Install the machine in the ADF....