MP800 User's Guide
Page 4
Problems Scanning 133 Cannot Scan Films 138 An Error Message Appears on the Screen 139 If You Cannot Resolve the Problem ...........143 13 Appendix 144 Printing Area 144 How to Read the On-screen Manuals.........145 Uninstalling the On-screen Manuals...........146 Transporting Machine 147 Specifications 147 Users in Canada 155 Customer Technical Supports 155 Index 156 2 Limited Warranty U.S. Only 152 Users in the U.S.A 151 FCC Notice 151 Mercury Legislation 151 Canon U.S.A., Inc.
Problems Scanning 133 Cannot Scan Films 138 An Error Message Appears on the Screen 139 If You Cannot Resolve the Problem ...........143 13 Appendix 144 Printing Area 144 How to Read the On-screen Manuals.........145 Uninstalling the On-screen Manuals...........146 Transporting Machine 147 Specifications 147 Users in Canada 155 Customer Technical Supports 155 Index 156 2 Limited Warranty U.S. Only 152 Users in the U.S.A 151 FCC Notice 151 Mercury Legislation 151 Canon U.S.A., Inc.
MP800 User's Guide
Page 103
...Chapter 11 Routine Maintenance 101 Step 2 See "Print Head Cleaning" on page 105 Note If Print Head Deep cleaning does not resolve the problem, contact the Canon Customer Care Center. z If the ruled lines are shifted after performing Print Head cleaning twice Step 3 See "Print Head Deep Cleaning"... on page 104 If the problem remains after running low. If the ink tank lamp is inserted in each position. Step 1 See "Printing the ...
...Chapter 11 Routine Maintenance 101 Step 2 See "Print Head Cleaning" on page 105 Note If Print Head Deep cleaning does not resolve the problem, contact the Canon Customer Care Center. z If the ruled lines are shifted after performing Print Head cleaning twice Step 3 See "Print Head Deep Cleaning"... on page 104 If the problem remains after running low. If the ink tank lamp is inserted in each position. Step 1 See "Printing the ...
MP800 User's Guide
Page 108
... Head manually. See "Turning on the Machine" on the machine. See "Performing Maintenance" on page 95. (2) If the problem remains, make sure that ink remains in the Auto Sheet Feeder. Contact the Canon Customer Care Center Aligning Print Head automatically If the ruled lines are two ways to open the Paper... Chapter 11 (3) Use [ ] or [ ] to complete, so simply wait until the Alarm Lamp stops flashing. 3 Check the status of the Print Head again. (3) If the problem still remains, the Print Head may be damaged.
... Head manually. See "Turning on the Machine" on the machine. See "Performing Maintenance" on page 95. (2) If the problem remains, make sure that ink remains in the Auto Sheet Feeder. Contact the Canon Customer Care Center Aligning Print Head automatically If the ruled lines are two ways to open the Paper... Chapter 11 (3) Use [ ] or [ ] to complete, so simply wait until the Alarm Lamp stops flashing. 3 Check the status of the Print Head again. (3) If the problem still remains, the Print Head may be damaged.
MP800 User's Guide
Page 109
...- See "An Error Message is Displayed on the LCD" on the LCD. Paper tissue powders or fine threads may remain inside the machine and cause problems such as thinners, benzene, acetone, or any residue, especially on the Platen Glass. these can damage the machine's components. Cleaning the Platen Glass and...
...- See "An Error Message is Displayed on the LCD" on the LCD. Paper tissue powders or fine threads may remain inside the machine and cause problems such as thinners, benzene, acetone, or any residue, especially on the Platen Glass. these can damage the machine's components. Cleaning the Platen Glass and...
MP800 User's Guide
Page 112
... Protrusions inside the Machine If protrusions inside of the machine. The sheet of paper is displayed. (2) (3) Use [ ] or [ ] to select , then press [OK]. If the problem remains after performing cleaning again, the protrusions inside the Machine" on page 102. (2) Use [ ] or [ ] to select , then press [OK]. See "Cleaning the Protrusions inside...
... Protrusions inside the Machine If protrusions inside of the machine. The sheet of paper is displayed. (2) (3) Use [ ] or [ ] to select , then press [OK]. If the problem remains after performing cleaning again, the protrusions inside the Machine" on page 102. (2) Use [ ] or [ ] to select , then press [OK]. See "Cleaning the Protrusions inside...
MP800 User's Guide
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...Scan or Multi-Crop function" on page 136 z "Slow scanning speed" on -screen manuals. If you cannot find appropriate tips for problems you may encounter when using the machine. message is not enough memory." Note This section describes about error messages that are Misaligned/Cannot Print...page 117 z "When Copying" on page 120 z "Back of copy direct printing. Chapter 12 Troubleshooting This section describes troubleshooting tips for your problem, refer to a Computer Running Windows XP, the Screen Shows the Warning Message "This device can perform faster" or "High-SPEED USB Device...
...Scan or Multi-Crop function" on page 136 z "Slow scanning speed" on -screen manuals. If you cannot find appropriate tips for problems you may encounter when using the machine. message is not enough memory." Note This section describes about error messages that are Misaligned/Cannot Print...page 117 z "When Copying" on page 120 z "Back of copy direct printing. Chapter 12 Troubleshooting This section describes troubleshooting tips for your problem, refer to a Computer Running Windows XP, the Screen Shows the Warning Message "This device can perform faster" or "High-SPEED USB Device...
MP800 User's Guide
Page 116
...is not operating correctly. Replace the ink tank. z The ink tank that is not supported by this error still remains, contact the Canon Customer Care Center. 114 Troubleshooting Chapter 12 If you are using paper from the power supply. Using refilled ink tanks are clogged. ...Feeder. U150 The remaining level of the Print Head. Install the appropriate ink tank. After carrying out the above measures, if the problem continues after connecting the camera to continue printing with PictBridge before connecting the camera. z The Paper Output Slot has been exposed to check...
...is not operating correctly. Replace the ink tank. z The ink tank that is not supported by this error still remains, contact the Canon Customer Care Center. 114 Troubleshooting Chapter 12 If you are using paper from the power supply. Using refilled ink tanks are clogged. ...Feeder. U150 The remaining level of the Print Head. Install the appropriate ink tank. After carrying out the above measures, if the problem continues after connecting the camera to continue printing with PictBridge before connecting the camera. z The Paper Output Slot has been exposed to check...
MP800 User's Guide
Page 118
... them will show up. Frames are white then Use black mounts, or mask the slide mount with a black frame. Action Reposition the film in problems. See "Ink Does Not Come Out/Printing is out of position. Remove the FAU Protective Sheet from the Platen Glass or the FAU Lamp. Cannot...
... them will show up. Frames are white then Use black mounts, or mask the slide mount with a black frame. Action Reposition the film in problems. See "Ink Does Not Come Out/Printing is out of position. Remove the FAU Protective Sheet from the Platen Glass or the FAU Lamp. Cannot...
MP800 User's Guide
Page 121
... matches the size of the printer driver (Macintosh) to select an undesired document and click . It may not be selected. 5. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the [Utilities] folder. Click the [Maintenance] tab and then... [View Printer Status]. 3. Click [Display Print Queue]. 4. In Windows XP or Windows 2000 The print jobs may solve the problem. When the confirmation message is deleted. 1. The print job is displayed, click [Yes]. Select [Applications] from within your computer or environment. Double...
... matches the size of the printer driver (Macintosh) to select an undesired document and click . It may not be selected. 5. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the [Utilities] folder. Click the [Maintenance] tab and then... [View Printer Status]. 3. Click [Display Print Queue]. 4. In Windows XP or Windows 2000 The print jobs may solve the problem. When the confirmation message is deleted. 1. The print job is displayed, click [Yes]. Select [Applications] from within your computer or environment. Double...
MP800 User's Guide
Page 122
... document is too large, part of the print data. Action Check that the document is too large. Check the size of it may solve the problem. 1.
... document is too large, part of the print data. Action Check that the document is too large. Check the size of it may solve the problem. 1.
MP800 User's Guide
Page 130
... from the machine, see "If printing surface abrasion is not resolved even after connected to the machine. If the problem is not dirty. Note z PictBridge or Canon Bubble Jet Direct compatible digital cameras can be turned on manually or switched to replay mode after taking the actions above...is scratched during printing, make sure that you are the possible errors that may stop printing. z Make sure that are using a non-Canon PictBridge compatible camera and not sure how to eliminate them to the machine. Refer to the user's manual of the camera. For other photo...
... from the machine, see "If printing surface abrasion is not resolved even after connected to the machine. If the problem is not dirty. Note z PictBridge or Canon Bubble Jet Direct compatible digital cameras can be turned on manually or switched to replay mode after taking the actions above...is scratched during printing, make sure that you are the possible errors that may stop printing. z Make sure that are using a non-Canon PictBridge compatible camera and not sure how to eliminate them to the machine. Refer to the user's manual of the camera. For other photo...
MP800 User's Guide
Page 134
If the CD-ROM icon is a problem with your desktop to reinstall the MP Drivers. Make sure the CD-ROM ...-ROM icon. You have a defective Setup CD-ROM, please contact the Canon Customer Care Center. The computer has an old version of the software installed. (Canon MultiPASS is inserted into the drive. If the installer was not installed correctly...terminated due to an error, restart your computer. Reinstall the MP Drivers. 132 Troubleshooting Chapter 12 Contact the Canon Customer Care Center. Follow the Easy Setup Instructions packaged with the CD-ROM. Double-click the CD-ROM icon...
If the CD-ROM icon is a problem with your desktop to reinstall the MP Drivers. Make sure the CD-ROM ...-ROM icon. You have a defective Setup CD-ROM, please contact the Canon Customer Care Center. The computer has an old version of the software installed. (Canon MultiPASS is inserted into the drive. If the installer was not installed correctly...terminated due to an error, restart your computer. Reinstall the MP Drivers. 132 Troubleshooting Chapter 12 Contact the Canon Customer Care Center. Follow the Easy Setup Instructions packaged with the CD-ROM. Double-click the CD-ROM icon...
MP800 User's Guide
Page 135
...-Speed Connection Does Not Work" on your computer. Action Restart the computer. z Your computer supports the USB 2.0 Hi-Speed connection. not support USB 2.0 Hi-Speed. Problems Scanning Scanner won't work Cause The machine is not fully compatible with USB 2.0 Hi-Speed. You are recommended to use a certified USB 2.0 Hi-Speed...
...-Speed Connection Does Not Work" on your computer. Action Restart the computer. z Your computer supports the USB 2.0 Hi-Speed connection. not support USB 2.0 Hi-Speed. Problems Scanning Scanner won't work Cause The machine is not fully compatible with USB 2.0 Hi-Speed. You are recommended to use a certified USB 2.0 Hi-Speed...
MP800 User's Guide
Page 137
...; Cannot display preview Cause Action An error message "Release the lock switch" appears and the machine fails to clean them. Set [Descreen] to [ON] in problems. Chapter 12 Troubleshooting 135 Some application software does not display the image clearly if the image is too small. Set your display settings on a disk...
...; Cannot display preview Cause Action An error message "Release the lock switch" appears and the machine fails to clean them. Set [Descreen] to [ON] in problems. Chapter 12 Troubleshooting 135 Some application software does not display the image clearly if the image is too small. Set your display settings on a disk...
MP800 User's Guide
Page 140
... the same as what you see on the monitor, you may need to change the print settings, or the machine itself may have engaged in problems. See "Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are not set to Thumbnail Display Off, click [Thumbnail...
... the same as what you see on the monitor, you may need to change the print settings, or the machine itself may have engaged in problems. See "Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are not set to Thumbnail Display Off, click [Thumbnail...
MP800 User's Guide
Page 141
... Printer port setting does not match the interface connected to confirm the port settings. A USB port is selected if either [USBnnn (Canon MP800 Series Printer)] or [MPUSBPRNnn (Canon MP800 Printer)] (where n is a number) is initializing. z If using on . While [COPY] is flashing, the machine is ...indicated. When the Alarm Lamp lights orange, an error may be a problem with the device. If this error (Paper is not loaded) is ...
... Printer port setting does not match the interface connected to confirm the port settings. A USB port is selected if either [USBnnn (Canon MP800 Series Printer)] or [MPUSBPRNnn (Canon MP800 Printer)] (where n is a number) is initializing. z If using on . While [COPY] is flashing, the machine is ...indicated. When the Alarm Lamp lights orange, an error may be a problem with the device. If this error (Paper is not loaded) is ...
MP800 User's Guide
Page 142
...machine. Check that the printer cable is correct. Then try printing again. 140 Troubleshooting Chapter 12 The manual duplex printing function cannot be a problem with the device. Wait until [COPY] stops flashing and stays lit. Ensure that the page size of the paper loaded. If the lamp... on the Operation Panel is not ready. If successful, the problem may occur in the Easy Setup Instructions and reinstall the MP Drivers. When an Error is Displayed Regarding Automatic Duplex Printing Cause...
...machine. Check that the printer cable is correct. Then try printing again. 140 Troubleshooting Chapter 12 The manual duplex printing function cannot be a problem with the device. Wait until [COPY] stops flashing and stays lit. Ensure that the page size of the paper loaded. If the lamp... on the Operation Panel is not ready. If successful, the problem may occur in the Easy Setup Instructions and reinstall the MP Drivers. When an Error is Displayed Regarding Automatic Duplex Printing Cause...
MP800 User's Guide
Page 145
... to provide technical support to repair or disassemble the machine yourself. Before contacting the Canon Customer Care Center, confirm the following: z Product name: PIXMA MP800 z Serial number: written on label inside machine z Details of the problem z What you cannot resolve the problem with any of whether the warranty has expired. If You Cannot Resolve the...
... to provide technical support to repair or disassemble the machine yourself. Before contacting the Canon Customer Care Center, confirm the following: z Product name: PIXMA MP800 z Serial number: written on label inside machine z Details of the problem z What you cannot resolve the problem with any of whether the warranty has expired. If You Cannot Resolve the...
MP800 User's Guide
Page 154
... SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. Only The limited warranty set forth in , Canon USA's user's manual or other documentation, or services performed by the terms of parts or supplies (other than those sold "as determined by a separate ...not apply in the following cases: (a) Loss of or damage to the Product due to the Product or cause abnormally frequent service calls or service problems. (c) If the Product has had its serial number or dating defaced, altered or removed.
... SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. Only The limited warranty set forth in , Canon USA's user's manual or other documentation, or services performed by the terms of parts or supplies (other than those sold "as determined by a separate ...not apply in the following cases: (a) Loss of or damage to the Product due to the Product or cause abnormally frequent service calls or service problems. (c) If the Product has had its serial number or dating defaced, altered or removed.
MP800 User's Guide
Page 155
...RETAIN YOUR PRINTHEAD AND INK CARTRIDGE(S) AND TANK(S). The name and telephone number of the problem. InstantExchange Service expedites, usually by Canon USA. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT ... ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If the problem cannot be repaired or exchanged, as determined by Canon USA, and returned without charge by 3 p.m. The Canon USA repair facility will be corrected over the telephone. Monday through Canon USA's Authorized Service Facility (ASF) network. You will...
...RETAIN YOUR PRINTHEAD AND INK CARTRIDGE(S) AND TANK(S). The name and telephone number of the problem. InstantExchange Service expedites, usually by Canon USA. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT ... ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If the problem cannot be repaired or exchanged, as determined by Canon USA, and returned without charge by 3 p.m. The Canon USA repair facility will be corrected over the telephone. Monday through Canon USA's Authorized Service Facility (ASF) network. You will...