MP800 User's Guide
Page 2
...a very attractive price. Extended Service and Support - www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to change without notice. Email Tech Support - Telephone Device for the Deaf (TDD) support is our helpful tech... Driver CD-ROM number (located on the CD-ROM Purchase Date Customer Technical Support Sequence* 1. CarePAK must be purchased during your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canontechsupport.com. * Support program specifics are found...
...a very attractive price. Extended Service and Support - www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to change without notice. Email Tech Support - Telephone Device for the Deaf (TDD) support is our helpful tech... Driver CD-ROM number (located on the CD-ROM Purchase Date Customer Technical Support Sequence* 1. CarePAK must be purchased during your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canontechsupport.com. * Support program specifics are found...
MP800 User's Guide
Page 3
... a Compliant Device 70 Connecting to a PictBridge Compliant Device 70 Printing Photographs Directly from a PictBridge Compliant Device 72 Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera 75 6 Printing Photographs from a Wireless Communication Device 77 Setting the Page Size, Media Type, and Layout ... 96 Keeping the Best Printing Results 100 When Printing Becomes Faint or Colors are Incorrect 101 Cleaning Your Machine 107 12 Troubleshooting 111 An Error Message is Displayed on the LCD 113 Cannot See the Display Properly on the LCD/Cannot See the ...
... a Compliant Device 70 Connecting to a PictBridge Compliant Device 70 Printing Photographs Directly from a PictBridge Compliant Device 72 Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera 75 6 Printing Photographs from a Wireless Communication Device 77 Setting the Page Size, Media Type, and Layout ... 96 Keeping the Best Printing Results 100 When Printing Becomes Faint or Colors are Incorrect 101 Cleaning Your Machine 107 12 Troubleshooting 111 An Error Message is Displayed on the LCD 113 Cannot See the Display Properly on the LCD/Cannot See the ...
MP800 User's Guide
Page 6
...using various application software included on printing from selected digital cameras, copying, and scanning. z "Macintosh" and "Mac" are licensed to Canon Inc. Trademarks z "Windows" and "Internet Explorer" are subject to change without notice. User's Guide (This guide) On-screen Manuals ... this sheet first. z "Bluetooth" is a trademark of Toshiba Corporation. Refer to these guides as needed for full instructions on troubleshooting them. z "xD-Picture Card" is owned by the Infrared Data Association and used under license therefrom. z Specifications are trademarks of...
...using various application software included on printing from selected digital cameras, copying, and scanning. z "Macintosh" and "Mac" are licensed to Canon Inc. Trademarks z "Windows" and "Internet Explorer" are subject to change without notice. User's Guide (This guide) On-screen Manuals ... this sheet first. z "Bluetooth" is a trademark of Toshiba Corporation. Refer to these guides as needed for full instructions on troubleshooting them. z "xD-Picture Card" is owned by the Infrared Data Association and used under license therefrom. z Specifications are trademarks of...
MP800 User's Guide
Page 9
... machine exhibits a distinct change in the guides included with the cap that came with your machine. These devices generate electrical noise which may result in "Troubleshooting" on the power cord may result in again. z If the machine does not operate normally when you can easily unplug the power cord if necessary...
... machine exhibits a distinct change in the guides included with the cap that came with your machine. These devices generate electrical noise which may result in "Troubleshooting" on the power cord may result in again. z If the machine does not operate normally when you can easily unplug the power cord if necessary...
MP800 User's Guide
Page 78
... connector by editing the DPOF. * Images other than Exif may not be printed (excluding the index print). - Note z For the digital camera operation method and troubleshooting, refer to the machine. z If the camera will not change to replay mode, refer to . If date printing is correctly connected, the icon digital camera...
... connector by editing the DPOF. * Images other than Exif may not be printed (excluding the index print). - Note z For the digital camera operation method and troubleshooting, refer to the machine. z If the camera will not change to replay mode, refer to . If date printing is correctly connected, the icon digital camera...
MP800 User's Guide
Page 113
...There is displayed" on page 136 z "Scanned image not displayed properly" on page 137 z "Trouble scanning with MP Navigator" on page 137 Chapter 12 Troubleshooting 111 z "An Error Message is Displayed on the LCD" on page 113 z "Cannot See the Display Properly on the LCD/Cannot See the Display on... on page 116 z "Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are displayed on the LCD or troubleshooting tips for problems you cannot find appropriate tips for your problem, refer to a Computer Running Windows XP, the Screen Shows the Warning Message "...
...There is displayed" on page 136 z "Scanned image not displayed properly" on page 137 z "Trouble scanning with MP Navigator" on page 137 Chapter 12 Troubleshooting 111 z "An Error Message is Displayed on the LCD" on page 113 z "Cannot See the Display Properly on the LCD/Cannot See the Display on... on page 116 z "Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are displayed on the LCD or troubleshooting tips for problems you cannot find appropriate tips for your problem, refer to a Computer Running Windows XP, the Screen Shows the Warning Message "...
MP800 User's Guide
Page 114
... appropriate action described in printing such as the printer is out of paper or paper jams, a troubleshooting message is Displayed" on page 142 z "For Windows Users" on the version of your Windows operating system. 112 Troubleshooting Chapter 12 z "Image position and size incorrect when scanning from the machine's operation panel" on page...
... appropriate action described in printing such as the printer is out of paper or paper jams, a troubleshooting message is Displayed" on page 142 z "For Windows Users" on the version of your Windows operating system. 112 Troubleshooting Chapter 12 z "Image position and size incorrect when scanning from the machine's operation panel" on page...
MP800 User's Guide
Page 115
... cannot be printed from the computer, not from the camera. Install the appropriate ink tank. Install the appropriate ink tank. Chapter 12 Troubleshooting 113 If printing is almost full. Slow flashing (at about three second interval) indicates ink is low. For details on different flashing speeds...Easy Setup Instructions to replace a particular part of the same color are no photos in place. Ink used for cleaning is installed. Canon recommends to continue printing, press [OK] with this error still remains, the Print Head may not be damaged. Replace the ink tank...
... cannot be printed from the computer, not from the camera. Install the appropriate ink tank. Install the appropriate ink tank. Chapter 12 Troubleshooting 113 If printing is almost full. Slow flashing (at about three second interval) indicates ink is low. For details on different flashing speeds...Easy Setup Instructions to replace a particular part of the same color are no photos in place. Ink used for cleaning is installed. Canon recommends to continue printing, press [OK] with this error still remains, the Print Head may not be damaged. Replace the ink tank...
MP800 User's Guide
Page 116
... the camera. An error requiring servicing might have to select a print mode compliant with this error still remains, contact the Canon Customer Care Center. 114 Troubleshooting Chapter 12 Release the scanner lock switch and turn on the model or brand of the machine back in, turn the power...have occurred (The lamp on the camera or select Play mode manually after aligning the Print Head again, press [OK] to the machine. Canon shall not be exposed directly to continue printing with your device, you may have occurred. If you are using paper from the power supply...
... the camera. An error requiring servicing might have to select a print mode compliant with this error still remains, contact the Canon Customer Care Center. 114 Troubleshooting Chapter 12 Release the scanner lock switch and turn on the model or brand of the machine back in, turn the power...have occurred (The lamp on the camera or select Play mode manually after aligning the Print Head again, press [OK] to the machine. Canon shall not be exposed directly to continue printing with your device, you may have occurred. If you are using paper from the power supply...
MP800 User's Guide
Page 117
... [OK]. 5. Check the printed patterns and use [ ] or [ ] to input the number of the LCD in the menu in the screen-saver mode. Chapter 12 Troubleshooting 115 Note Adjusting the Print Head Manually If the Automatic Print Head Alignment does not work or if you have finished inputting all pattern numbers...
... [OK]. 5. Check the printed patterns and use [ ] or [ ] to input the number of the LCD in the menu in the screen-saver mode. Chapter 12 Troubleshooting 115 Note Adjusting the Print Head Manually If the Automatic Print Head Alignment does not work or if you have finished inputting all pattern numbers...
MP800 User's Guide
Page 118
... Lock Switch to the release position , press [ON/OFF] to faded colors. If the slide mounts are Misaligned/Cannot Print to the Scan Guide. 116 Troubleshooting Chapter 12 Cannot Scan Films Cause Film guide not correctly placed on the Platen Glass. Action Insert the film in the film guide supplied for...
... Lock Switch to the release position , press [ON/OFF] to faded colors. If the slide mounts are Misaligned/Cannot Print to the Scan Guide. 116 Troubleshooting Chapter 12 Cannot Scan Films Cause Film guide not correctly placed on the Platen Glass. Action Insert the film in the film guide supplied for...
MP800 User's Guide
Page 119
... (about one as soon as illustrated in the "no ink" state. If any orange parts are Misaligned/ Cannot Print to continue printing in (A). Chapter 12 Troubleshooting 117 Action If the ink tank lamp is flashing, ink is empty, replace the ink tank. For details on different flashing speeds, see "Getting the...
... (about one as soon as illustrated in the "no ink" state. If any orange parts are Misaligned/ Cannot Print to continue printing in (A). Chapter 12 Troubleshooting 117 Action If the ink tank lamp is flashing, ink is empty, replace the ink tank. For details on different flashing speeds, see "Getting the...
MP800 User's Guide
Page 120
... 105. There is loaded with the wrong Load the media with the correct side facing upwards. See "Changing the Paper Source" on the machine. 118 Troubleshooting Chapter 12 z Ink supply is closed. z If straight lines are shifted. Open the [Print] dialog box. 2. Drag the [Print Quality] slide bar to open . Inner...
... 105. There is loaded with the wrong Load the media with the correct side facing upwards. See "Changing the Paper Source" on the machine. 118 Troubleshooting Chapter 12 z Ink supply is closed. z If straight lines are shifted. Open the [Print] dialog box. 2. Drag the [Print Quality] slide bar to open . Inner...
MP800 User's Guide
Page 121
.... Cause Action Unnecessary print jobs are printing high-resolution documents such as photographs or illustrations. The print job is selected. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the [Printer] menu. To protect the Print ...problems Restart your application to select an undesired document and click . Select [Cancel All Documents] in the [Utilities] folder. Chapter 12 Troubleshooting 119 Delete an undesired print job, if there is deleted. 1. Interrupt printing when appropriate, turn OFF the machine, and wait at least...
.... Cause Action Unnecessary print jobs are printing high-resolution documents such as photographs or illustrations. The print job is selected. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the [Printer] menu. To protect the Print ...problems Restart your application to select an undesired document and click . Select [Cancel All Documents] in the [Utilities] folder. Chapter 12 Troubleshooting 119 Delete an undesired print job, if there is deleted. 1. Interrupt printing when appropriate, turn OFF the machine, and wait at least...
MP800 User's Guide
Page 122
... correctly. Select [Automatic Duplex Printing], and select [Use reduced printing] in Print Area. When Copying Cause The document is set on page 107. 120 Troubleshooting Chapter 12 The document or photograph set , the print quality may be degraded. On the [Page Setup] tab, click [Print Options]. 3. Cause Action The size...
... correctly. Select [Automatic Duplex Printing], and select [Use reduced printing] in Print Area. When Copying Cause The document is set on page 107. 120 Troubleshooting Chapter 12 The document or photograph set , the print quality may be degraded. On the [Page Setup] tab, click [Print Options]. 3. Cause Action The size...
MP800 User's Guide
Page 123
... be ejected. Unfold the paper, and load the paper in half. 4. If protrusions inside the machine are stained, wipe ink off the machine. Chapter 12 Troubleshooting 121 Use [ ] or [ ] to turn on page 17. 2. Place the only one sheet of the machine. 1. Important Before cleaning, be sure to select from the...
... be ejected. Unfold the paper, and load the paper in half. 4. If protrusions inside the machine are stained, wipe ink off the machine. Chapter 12 Troubleshooting 121 Use [ ] or [ ] to turn on page 17. 2. Place the only one sheet of the machine. 1. Important Before cleaning, be sure to select from the...
MP800 User's Guide
Page 124
.... 1. Repeat steps 3 and through 4 two times. 6. Refer to clean the Paper Feed Rollers. Action Follow the steps described below to the Printer Driver Guide. 122 Troubleshooting Chapter 12 Press [ON/OFF] to select from the Auto Sheet Feeder and Cassette. See "Turning on the Machine" on is too thick or curled... source you cannot use" on page 21. Inappropriate media type is dirty. Load three or more sheets of improvement after performing three times, contact the Canon Customer Care Center.
.... 1. Repeat steps 3 and through 4 two times. 6. Refer to clean the Paper Feed Rollers. Action Follow the steps described below to the Printer Driver Guide. 122 Troubleshooting Chapter 12 Press [ON/OFF] to select from the Auto Sheet Feeder and Cassette. See "Turning on the Machine" on is too thick or curled... source you cannot use" on page 21. Inappropriate media type is dirty. Load three or more sheets of improvement after performing three times, contact the Canon Customer Care Center.
MP800 User's Guide
Page 125
...]. Use the paper after taking the actions above:" on page 124. Roll up menu. 3. Select [Custom Settings] from the pop-up the paper in the Canon IJ Printer Utility dialog box (Macintosh), the setting is recommended to log on as the figure below . 1. Face up the printing surface (A), and cover it... 5mm / 0.08 to your Windows documentation. 3. Cause Thick paper is curled, the paper may become dirty or the paper may not feed properly. Open the [Canon IJ Printer Utility] dialog box. 2. Troubleshooting 123
...]. Use the paper after taking the actions above:" on page 124. Roll up menu. 3. Select [Custom Settings] from the pop-up the paper in the Canon IJ Printer Utility dialog box (Macintosh), the setting is recommended to log on as the figure below . 1. Face up the printing surface (A), and cover it... 5mm / 0.08 to your Windows documentation. 3. Cause Thick paper is curled, the paper may become dirty or the paper may not feed properly. Open the [Canon IJ Printer Utility] dialog box. 2. Troubleshooting 123
MP800 User's Guide
Page 126
...Settings] and place a check in [Prevent paper abrasion]. Note If printing surface abrasion is not closed completely. Use [ ] or [ ] to . 124 Troubleshooting Chapter 12 Paper does not feed properly if the Inner Cover is not selected correctly in the printer driver. The media type is even slightly...some printing jobs despite being set correctly. The print surface is loaded incorrectly. Should this occur, on [Custom Settings] from the Canon IJ Printer Utility pop-up menu, and then ensure that paper is loaded correctly. The paper stack exceeds the capacity of the ...
...Settings] and place a check in [Prevent paper abrasion]. Note If printing surface abrasion is not closed completely. Use [ ] or [ ] to . 124 Troubleshooting Chapter 12 Paper does not feed properly if the Inner Cover is not selected correctly in the printer driver. The media type is even slightly...some printing jobs despite being set correctly. The print surface is loaded incorrectly. Should this occur, on [Custom Settings] from the Canon IJ Printer Utility pop-up menu, and then ensure that paper is loaded correctly. The paper stack exceeds the capacity of the ...
MP800 User's Guide
Page 127
... the machine, open the Scanning Unit (Printer Cover) and remove it. Auto Sheet Feeder. 1. If you cannot use" on . Chapter 12 Troubleshooting 125 Ensure that the media type selected on the Operation Panel matches that have turned off and on the machine in progress. Slowly pull the...too thin. z If you have a high color saturation. The media type is not selected correctly on . Action Use Photo Paper Pro or other Canon specialty paper to retry printing, because this time. After removing all paper, close the Scanning Unit (Printer Cover), turn the machine off and turn...
... the machine, open the Scanning Unit (Printer Cover) and remove it. Auto Sheet Feeder. 1. If you cannot use" on . Chapter 12 Troubleshooting 125 Ensure that the media type selected on the Operation Panel matches that have turned off and on the machine in progress. Slowly pull the...too thin. z If you have a high color saturation. The media type is not selected correctly on . Action Use Photo Paper Pro or other Canon specialty paper to retry printing, because this time. After removing all paper, close the Scanning Unit (Printer Cover), turn the machine off and turn...