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...Troubleshooting Troubleshooting information, application uninstall procedure Chapter 6 Appendix Product specifications and dimensional drawings Software Chapter 7 ISIS/TWAIN Driver Settings ISIS/TWAIN driver settings Chapter 8 Job Registration Tool Settings Job Registration Tool settings Chapter 9 Practical Examples Hints and additional information about ISIS/TWAIN driver settings i Manuals for purchasing the Canon DR-6010C Document Scanner.... INTRODUCTION INTRODUCTION Thank you for the Scanner The User Manual is divided ...
...Troubleshooting Troubleshooting information, application uninstall procedure Chapter 6 Appendix Product specifications and dimensional drawings Software Chapter 7 ISIS/TWAIN Driver Settings ISIS/TWAIN driver settings Chapter 8 Job Registration Tool Settings Job Registration Tool settings Chapter 9 Practical Examples Hints and additional information about ISIS/TWAIN driver settings i Manuals for purchasing the Canon DR-6010C Document Scanner.... INTRODUCTION INTRODUCTION Thank you for the Scanner The User Manual is divided ...
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4-2 Chapter5 5-1 5-2 Chapter6 6-1 Removing and Attaching the Rollers 4-5 Roller Replacement Cycle 4-5 Resetting the Counter 4-6 Removing/Attaching the Roller Unit 4-9 Removing and Attaching the Retard Roller 4-11 Troubleshooting 5-1 Troubleshooting 5-1 Uninstalling Software 5-6 Uninstalling the ISIS/TWAIN Driver 5-7 Uninstalling the Job Registration Tool 5-8 Uninstalling CapturePerfect 3.0 5-10 Appendix ...6-1 Specifications 6-1 Specifications 6-1 Replacement Parts 6-2 Options ...6-2 External Dimensions 6-3 Index ...6-4 iii
4-2 Chapter5 5-1 5-2 Chapter6 6-1 Removing and Attaching the Rollers 4-5 Roller Replacement Cycle 4-5 Resetting the Counter 4-6 Removing/Attaching the Roller Unit 4-9 Removing and Attaching the Retard Roller 4-11 Troubleshooting 5-1 Troubleshooting 5-1 Uninstalling Software 5-6 Uninstalling the ISIS/TWAIN Driver 5-7 Uninstalling the Job Registration Tool 5-8 Uninstalling CapturePerfect 3.0 5-10 Appendix ...6-1 Specifications 6-1 Specifications 6-1 Replacement Parts 6-2 Options ...6-2 External Dimensions 6-3 Index ...6-4 iii
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...Documents Do Not Feed Properly P.5-3 Saved Image Files Do Not Open P.5-4 Scanning Results Are Not as Expected P.5-4 If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or your service representative. ✘ The Scanner... Does Not Turn ON Check the following are correctly connected with the USB cable. (See p. 2-11.) Problem Solution The scanner power is not correctly connected. Chapter 5 Troubleshooting 5-1 Troubleshooting This ...
...Documents Do Not Feed Properly P.5-3 Saved Image Files Do Not Open P.5-4 Scanning Results Are Not as Expected P.5-4 If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or your service representative. ✘ The Scanner... Does Not Turn ON Check the following are correctly connected with the USB cable. (See p. 2-11.) Problem Solution The scanner power is not correctly connected. Chapter 5 Troubleshooting 5-1 Troubleshooting This ...
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...in the daisy chain. Problem Solution The scanner's SCSI ID is not compatible with the scanner. Shut down the PC, then turn the scanner ON first, and then the PC. (See p. 2-14.) Problem Solution The scanner is not connected correctly. Chapter 5 Troubleshooting Problem The USB hub is not set correctly...installed in the PC system? 5-2 If the scanner is not ON, shut down both the PC and the scanner, and then turn the scanner ON first, and then the PC. (See p. 2-14.) Problem The SCSI card is identical to the documentation for the scanner. (See p. 2-12.) Problem Solution The...
...in the daisy chain. Problem Solution The scanner's SCSI ID is not compatible with the scanner. Shut down the PC, then turn the scanner ON first, and then the PC. (See p. 2-14.) Problem Solution The scanner is not connected correctly. Chapter 5 Troubleshooting Problem The USB hub is not set correctly...installed in the PC system? 5-2 If the scanner is not ON, shut down both the PC and the scanner, and then turn the scanner ON first, and then the PC. (See p. 2-14.) Problem The SCSI card is identical to the documentation for the scanner. (See p. 2-12.) Problem Solution The...
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... that is equipped with USB that is causing the pages of the document to stick together, and they cannot be slow. Chapter 5 Troubleshooting IMPORTANT • If documents are not scanned normally even if the scanner setup is OK, a probable cause is that the scanner driver or application software is not compatible with Hi-Speed USB...
... that is equipped with USB that is causing the pages of the document to stick together, and they cannot be slow. Chapter 5 Troubleshooting IMPORTANT • If documents are not scanned normally even if the scanner setup is OK, a probable cause is that the scanner driver or application software is not compatible with Hi-Speed USB...
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... is striped or dirty,) the probable causes are using to improve performance. Chapter 5 Troubleshooting Problem Solution Attempting to purchase a roller replacement kit. Clean the rollers, see "3-1 Documents," on p. 4-1. Contact your service representative about purchasing a roller replacement kit, and ... or your local authorized Canon dealer or service representative to scan a document of the document. If the TIFF file saved in CapturePerfect 3.0. ✘ Scanning Results Are Not as follows. Problem Solution The rollers inside the scanner. IMPORTANT The retard roller...
... is striped or dirty,) the probable causes are using to improve performance. Chapter 5 Troubleshooting Problem Solution Attempting to purchase a roller replacement kit. Clean the rollers, see "3-1 Documents," on p. 4-1. Contact your service representative about purchasing a roller replacement kit, and ... or your local authorized Canon dealer or service representative to scan a document of the document. If the TIFF file saved in CapturePerfect 3.0. ✘ Scanning Results Are Not as follows. Problem Solution The rollers inside the scanner. IMPORTANT The retard roller...
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... 5 Troubleshooting Symptoms Problem Solution Text or images on the rear side of the documents and then scan the copy. If the paper is too thin, make a copy of your local authorized Canon dealer or service representative. "Scanning Side" is abnormal in the scanned image. A document smaller than...image is not possible. The scanning glass or rollers inside the scanner may be scratched. A function not supported by the application was used when scanning documents containing text or photos up to their edges. (The scanner cannot accurately process the edges of the paper size set [...
... 5 Troubleshooting Symptoms Problem Solution Text or images on the rear side of the documents and then scan the copy. If the paper is too thin, make a copy of your local authorized Canon dealer or service representative. "Scanning Side" is abnormal in the scanned image. A document smaller than...image is not possible. The scanning glass or rollers inside the scanner may be scratched. A function not supported by the application was used when scanning documents containing text or photos up to their edges. (The scanner cannot accurately process the edges of the paper size set [...
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... when using Windows XP, double-click the [Add or Remove Programs]. 5-6 Then, re-install the software from the DR-6010C setup disc. (See "2-3 Installing the Software," on p. 2-4.) IMPORTANT Be sure to uninstall them. Chapter 5 Troubleshooting 5-2 Uninstalling Software If the ISIS/TWAIN driver, and "CapturePerfect 3.0" are using Windows 2000 Professional or Windows XP. 1 Click...
... when using Windows XP, double-click the [Add or Remove Programs]. 5-6 Then, re-install the software from the DR-6010C setup disc. (See "2-3 Installing the Software," on p. 2-4.) IMPORTANT Be sure to uninstall them. Chapter 5 Troubleshooting 5-2 Uninstalling Software If the ISIS/TWAIN driver, and "CapturePerfect 3.0" are using Windows 2000 Professional or Windows XP. 1 Click...
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... p. 5-7 "Uninstalling the Job Registration Tool," on p. 5-8 "Uninstalling CapturePerfect 3.0," on p. 5-10. Chapter 5 Troubleshooting The [Uninstall or change a program] dialog box appears. Note For Windows XP, the [Add or Remove Programs] dialog box appears. 3 From the list in the dialog box, select [Canon DR-6010C Driver] Æ click [Uninstall]. 2 The confirm file deletion screen appears. Click...
... p. 5-7 "Uninstalling the Job Registration Tool," on p. 5-8 "Uninstalling CapturePerfect 3.0," on p. 5-10. Chapter 5 Troubleshooting The [Uninstall or change a program] dialog box appears. Note For Windows XP, the [Add or Remove Programs] dialog box appears. 3 From the list in the dialog box, select [Canon DR-6010C Driver] Æ click [Uninstall]. 2 The confirm file deletion screen appears. Click...
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Chapter 5 Troubleshooting The uninstall procedure is carried out. 3 After uninstall is complete, click the [Finish] button to exit the uninstaller. Uninstalling the Job Registration Tool 1 From the Programs list in the dialog box, select [DR-6010C Job Tool] and click [Uninstall]. 5-8
Chapter 5 Troubleshooting The uninstall procedure is carried out. 3 After uninstall is complete, click the [Finish] button to exit the uninstaller. Uninstalling the Job Registration Tool 1 From the Programs list in the dialog box, select [DR-6010C Job Tool] and click [Uninstall]. 5-8
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Click the [Yes] button. The uninstall procedure is carried out. 4 After uninstall is complete, click the [Finish] button to exit the uninstaller. 5-9 Chapter 5 Troubleshooting 2 The confirm file deletion screen appears. Note Under Windows XP, the [Add/Remove Programs] dialog box appears. 3 Click the [Yes] button.
Click the [Yes] button. The uninstall procedure is carried out. 4 After uninstall is complete, click the [Finish] button to exit the uninstaller. 5-9 Chapter 5 Troubleshooting 2 The confirm file deletion screen appears. Note Under Windows XP, the [Add/Remove Programs] dialog box appears. 3 Click the [Yes] button.
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Uninstallation starts. 5-10 Chapter 5 Troubleshooting Uninstalling CapturePerfect 3.0 1 Select [CapturePerfect 3.0] from the list in the dialog box Æ click the [Uninstall] button. 2 The file delete confirmation screen appears. Click the [Yes] button.
Uninstallation starts. 5-10 Chapter 5 Troubleshooting Uninstalling CapturePerfect 3.0 1 Select [CapturePerfect 3.0] from the list in the dialog box Æ click the [Uninstall] button. 2 The file delete confirmation screen appears. Click the [Yes] button.
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Chapter 5 Troubleshooting 3 After uninstallation is complete, click the [Finish] button to exit the uninstaller. 5-11
Chapter 5 Troubleshooting 3 After uninstallation is complete, click the [Finish] button to exit the uninstaller. 5-11
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... Operation Procedure 3-18 Cleaning Feed Path 4-1 Rollers 4-2 Scanner 4-1 Sensor Glass 4-2 Clearing a Paper Jam 3-26 Connection SCSI Connection 2-12 USB Connection 2-11 Connection to the Computer 2-11 D daisy-chain configuration 2-12 DIP switches 2-12 Disposal 1-4 document eject configurations 3-1 document feed tray 3-7 document guides 3-6 Documents 3-1 Double Feed Detection Function 3-30 DR-6010C monitor 3-11 E Eject Tray 3-3 event 3-12 Event...
... Operation Procedure 3-18 Cleaning Feed Path 4-1 Rollers 4-2 Scanner 4-1 Sensor Glass 4-2 Clearing a Paper Jam 3-26 Connection SCSI Connection 2-12 USB Connection 2-11 Connection to the Computer 2-11 D daisy-chain configuration 2-12 DIP switches 2-12 Disposal 1-4 document eject configurations 3-1 document feed tray 3-7 document guides 3-6 Documents 3-1 Double Feed Detection Function 3-30 DR-6010C monitor 3-11 E Eject Tray 3-3 event 3-12 Event...
Reference Guide
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... volume explains all Canon document scanners. * The electronic manuals are PDF (Portable Document Format) files, and... volume. The manuals for setting up the scanner quickly. Chapter 1 Chapter 2 Chapter 3 Manuals for the Scanner Thank you for the scanner (i.e., setup, cleaning, maintenance, and troubleshooting.) The "Software" volume explains the ISIS...scanner and instaling the software. User Manual (electronic manual)* Consists of its capabilities, and to handling and caring for purchasing the Document Scanner DR-6010C. After reading these manuals, store them in this scanner...
... volume explains all Canon document scanners. * The electronic manuals are PDF (Portable Document Format) files, and... volume. The manuals for setting up the scanner quickly. Chapter 1 Chapter 2 Chapter 3 Manuals for the Scanner Thank you for the scanner (i.e., setup, cleaning, maintenance, and troubleshooting.) The "Software" volume explains the ISIS...scanner and instaling the software. User Manual (electronic manual)* Consists of its capabilities, and to handling and caring for purchasing the Document Scanner DR-6010C. After reading these manuals, store them in this scanner...
Reference Guide
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... Scanner 6 Handling 6 Disposal 8 1-2 Features of the DR-6010C Document Scanner ... 9 1-3 Names and Functions of Parts 12 1-4 Installation Requirements 14 Chapter2 Basic Operation 16 2-1 Documents 16 2-2 Document Feed and Eject Tray 19 Preparing the Document Feed Tray 19 Preparing the Document Eject Tray 20 2-3 Placing Documents... Cleaning the Scanner 34 Cleaning the Feed Path 35 Cleaning the Sensor Glass and the Rollers........... 35 3-2 Replacing the Feed Rollers 43 Roller Replacement Cycle 43 Resetting the Counter 44 Chapter4 Troubleshooting 46 4-1 Troubleshooting 46 Chapter5...
... Scanner 6 Handling 6 Disposal 8 1-2 Features of the DR-6010C Document Scanner ... 9 1-3 Names and Functions of Parts 12 1-4 Installation Requirements 14 Chapter2 Basic Operation 16 2-1 Documents 16 2-2 Document Feed and Eject Tray 19 Preparing the Document Feed Tray 19 Preparing the Document Eject Tray 20 2-3 Placing Documents... Cleaning the Scanner 34 Cleaning the Feed Path 35 Cleaning the Sensor Glass and the Rollers........... 35 3-2 Replacing the Feed Rollers 43 Roller Replacement Cycle 43 Resetting the Counter 44 Chapter4 Troubleshooting 46 4-1 Troubleshooting 46 Chapter5...
Reference Guide
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... Not Recognized The following are correctly connected with the USB cable. The Scanner Does Not Turn ON P. 46 The Scanner Is Not Recognized P. 46 Scanning Is Not Performed P. 48 Slow Scanning Speed P. 48 Documents Do Not Feed Properly P. 49 Saved Image Files Do Not Open P. ...If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or your service representative. ✘ The Scanner Does Not Turn ON Check the following if the scanner does not turn the scanner ON. 46 Troubleshooting If the scanner is not correctly connected.
... Not Recognized The following are correctly connected with the USB cable. The Scanner Does Not Turn ON P. 46 The Scanner Is Not Recognized P. 46 Scanning Is Not Performed P. 48 Slow Scanning Speed P. 48 Documents Do Not Feed Properly P. 49 Saved Image Files Do Not Open P. ...If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or your service representative. ✘ The Scanner Does Not Turn ON Check the following if the scanner does not turn the scanner ON. 46 Troubleshooting If the scanner is not correctly connected.
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...Solution The scanner does not support your local authorized Canon dealer or service representative for the SCSI card and the computer. When connecting via SCSI Problem Solution The scanner is not correctly installed in the computer and that the scanner and ...scanner. Check the SCSI IDs of all types of another SCSI device that is not guaranteed to the documentation for more information. (See p. 14.) Problem The scanner does not support the USB cable. Shut down both the PC and the scanner, and then turn the scanner ON first, and then the PC. Do not use . Troubleshooting...
...Solution The scanner does not support your local authorized Canon dealer or service representative for the SCSI card and the computer. When connecting via SCSI Problem Solution The scanner is not correctly installed in the computer and that the scanner and ...scanner. Check the SCSI IDs of all types of another SCSI device that is not guaranteed to the documentation for more information. (See p. 14.) Problem The scanner does not support the USB cable. Shut down both the PC and the scanner, and then turn the scanner ON first, and then the PC. Do not use . Troubleshooting...
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... to occur, restart the computer. • When scanning continues, make sure that the last document scanned was scanned correctly. ✘ Slow Scanning Speed The following if the scanner does not scan an image even though the scanning operation is not running in the background on your PC. Problem ... before turning it ON again. If the scanner is ON. If the error continues to see if the scanner is not ON, shut down the PC, then turn OFF the scanner and wait at all resident applications. 48 Troubleshooting Quit all , turn the scanner ON first, and then the PC. Problem...
... to occur, restart the computer. • When scanning continues, make sure that the last document scanned was scanned correctly. ✘ Slow Scanning Speed The following if the scanner does not scan an image even though the scanning operation is not running in the background on your PC. Problem ... before turning it ON again. If the scanner is ON. If the error continues to see if the scanner is not ON, shut down the PC, then turn OFF the scanner and wait at all resident applications. 48 Troubleshooting Quit all , turn the scanner ON first, and then the PC. Problem...
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...support Hi-Speed USB 2.0. Before you are dirty or worn. For precautions concerning documents, see "3-1 Regular Maintenance," on p. 34. Problem Solution The USB port you place your local authorized Canon dealer or service representative to feed properly. Solution Use the USB cable provided ...Documents," on the hard disk. Use a computer that is equipped with USB that is causing the pages of a size, thickness, or weight that the scanner cannot scan. If the rollers are lower if your computer's standard USB interface is not enough free space on p. 16. Troubleshooting...
...support Hi-Speed USB 2.0. Before you are dirty or worn. For precautions concerning documents, see "3-1 Regular Maintenance," on p. 34. Problem Solution The USB port you place your local authorized Canon dealer or service representative to feed properly. Solution Use the USB cable provided ...Documents," on the hard disk. Use a computer that is equipped with USB that is causing the pages of a size, thickness, or weight that the scanner cannot scan. If the rollers are lower if your computer's standard USB interface is not enough free space on p. 16. Troubleshooting...