User Manual
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... Chapter 3 Basic Operation Supported document types, basic scanning procedure, steps for clearing a paper jam Chapter 4 Maintenance Procedures for the Scanner The User Manual is divided into two sections: Hardware and Software. Manuals for regular maintenance, roller replacement Chapter 5 Troubleshooting Troubleshooting information, application uninstall procedure Chapter... ISIS/TWAIN driver settings i Please read this manual, store it in a safe place for purchasing the Canon DR-4010C Document Scanner. The Hardware section contains general information and instructions for using the...
... Chapter 3 Basic Operation Supported document types, basic scanning procedure, steps for clearing a paper jam Chapter 4 Maintenance Procedures for the Scanner The User Manual is divided into two sections: Hardware and Software. Manuals for regular maintenance, roller replacement Chapter 5 Troubleshooting Troubleshooting information, application uninstall procedure Chapter... ISIS/TWAIN driver settings i Please read this manual, store it in a safe place for purchasing the Canon DR-4010C Document Scanner. The Hardware section contains general information and instructions for using the...
User Manual
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Contents Resetting the Counter 4-6 Removing/Attaching the Roller Unit 4-9 Removing and Attaching the Retard Roller 4-11 Chapter 5 Troubleshooting 5-1 5-1 Troubleshooting 5-1 5-2 Uninstalling Software 5-6 Uninstalling the ISIS/TWAIN Driver 5-7 Uninstalling the Job Registration Tool 5-8 Uninstalling CapturePerfect 3.0 5-10 Chapter 6 Appendix ...6-1 6-1 Specifications 6-1 Specifications 6-1 Replacement Parts 6-2 Options ...6-2 External Dimensions 6-3 Index ...6-4 iii
Contents Resetting the Counter 4-6 Removing/Attaching the Roller Unit 4-9 Removing and Attaching the Retard Roller 4-11 Chapter 5 Troubleshooting 5-1 5-1 Troubleshooting 5-1 5-2 Uninstalling Software 5-6 Uninstalling the ISIS/TWAIN Driver 5-7 Uninstalling the Job Registration Tool 5-8 Uninstalling CapturePerfect 3.0 5-10 Chapter 6 Appendix ...6-1 6-1 Specifications 6-1 Specifications 6-1 Replacement Parts 6-2 Options ...6-2 External Dimensions 6-3 Index ...6-4 iii
User Manual
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..., you still cannot resolve the problem, contact your local authorized Canon dealer or your local authorized Canon dealer or service representative for more information. (See p. 2-2.) Problem The scanner does not support the USB cable. Chapter 5 Troubleshooting 5-1 Troubleshooting This section describes the possible problems that the scanner and the computer are possible causes of the PC failing...
..., you still cannot resolve the problem, contact your local authorized Canon dealer or your local authorized Canon dealer or service representative for more information. (See p. 2-2.) Problem The scanner does not support the USB cable. Chapter 5 Troubleshooting 5-1 Troubleshooting This section describes the possible problems that the scanner and the computer are possible causes of the PC failing...
User Manual
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...The PC was turned ON before the scanner. If the scanner is not ON, shut down both the PC and the scanner, and then turn the scanner ON first, and then the PC. (See p. 2-12.) Problem Solution There is a problem with the scanner. Chapter 5 Troubleshooting Problem The USB hub is not compatible...Solution Make sure that it is not correctly installed in the PC. Check to the SCSI ID of all SCSI devices connected to the documentation for the scanner. (See p. 2-12.) Problem Solution The terminator is connected in the daisy chain. Check the SCSI IDs of another SCSI device that...
...The PC was turned ON before the scanner. If the scanner is not ON, shut down both the PC and the scanner, and then turn the scanner ON first, and then the PC. (See p. 2-12.) Problem Solution There is a problem with the scanner. Chapter 5 Troubleshooting Problem The USB hub is not compatible...Solution Make sure that it is not correctly installed in the PC. Check to the SCSI ID of all SCSI devices connected to the documentation for the scanner. (See p. 2-12.) Problem Solution The terminator is connected in the daisy chain. Check the SCSI IDs of another SCSI device that...
User Manual
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... compatible with USB that are running correctly. Quit all , turn OFF the scanner and wait at all resident applications. Chapter 5 Troubleshooting IMPORTANT • If documents are not scanned normally even if the scanner setup is OK, a probable cause is that the last document scanned was scanned correctly. ✘ Slow Scanning Speed The following are possible...
... compatible with USB that are running correctly. Quit all , turn OFF the scanner and wait at all resident applications. Chapter 5 Troubleshooting IMPORTANT • If documents are not scanned normally even if the scanner setup is OK, a probable cause is that the last document scanned was scanned correctly. ✘ Slow Scanning Speed The following are possible...
User Manual
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...files. Problem Solution The rollers inside the scanner. Check the size, thickness, and weight of a size, thickness, or weight that the scanner cannot scan. Clean the rollers, see "3-1 Documents," on p. 4-1. Symptoms Problem Solution ...not appear to improve performance. For precautions concerning documents, see "4-1 Regular Maintenance," on p. 3-1. Contact your local authorized Canon dealer or your local authorized Canon dealer or service representative to purchase a roller... files. Chapter 5 Troubleshooting Problem Solution Attempting to scan a document of the...
...files. Problem Solution The rollers inside the scanner. Check the size, thickness, and weight of a size, thickness, or weight that the scanner cannot scan. Clean the rollers, see "3-1 Documents," on p. 4-1. Symptoms Problem Solution ...not appear to improve performance. For precautions concerning documents, see "4-1 Regular Maintenance," on p. 3-1. Contact your local authorized Canon dealer or your local authorized Canon dealer or service representative to purchase a roller... files. Chapter 5 Troubleshooting Problem Solution Attempting to scan a document of the...
User Manual
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...out of the documents and then scan the copy. Symptoms Problem Solution Lines, smudges, or dirt appear on . Symptoms Problem Solution The scanned image is not possible. Try scanning with an application such as auto-detection of your local authorized Canon dealer or service ...cleaning the scanning glass and rollers, the scanning glass inside the scanner are dirty. Functions such as [Auto-detection], [Deskew], or [Border Removal] when scanning documents containing text or photos up to on. Chapter 5 Troubleshooting Symptoms Problem Solution Text or images on the rear side of...
...out of the documents and then scan the copy. Symptoms Problem Solution Lines, smudges, or dirt appear on . Symptoms Problem Solution The scanned image is not possible. Try scanning with an application such as auto-detection of your local authorized Canon dealer or service ...cleaning the scanning glass and rollers, the scanning glass inside the scanner are dirty. Functions such as [Auto-detection], [Deskew], or [Border Removal] when scanning documents containing text or photos up to on. Chapter 5 Troubleshooting Symptoms Problem Solution Text or images on the rear side of...
User Manual
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Then, re-install the software from the DR-4010C setup disc. (See "2-3 Installing the Software," on p. 2-4.) IMPORTANT Be sure to uninstall them. Note For Windows XP, click the [Start] button Æ click [Control Panel]. Chapter 5 Troubleshooting 5-2 Uninstalling Software If the ISIS/TWAIN driver, and "CapturePerfect 3.0" are using Windows 2000 Professional or Windows XP. 1 Click...
Then, re-install the software from the DR-4010C setup disc. (See "2-3 Installing the Software," on p. 2-4.) IMPORTANT Be sure to uninstall them. Note For Windows XP, click the [Start] button Æ click [Control Panel]. Chapter 5 Troubleshooting 5-2 Uninstalling Software If the ISIS/TWAIN driver, and "CapturePerfect 3.0" are using Windows 2000 Professional or Windows XP. 1 Click...
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Click the [Yes] button. 5-7 Chapter 5 Troubleshooting The [Add/Remove Programs Properties] dialog box appears. For more information on uninstalling each application, see the following: "Uninstalling the ISIS/TWAIN Driver," on p. 5-7 "Uninstalling ... delete Æ click [Change/ Remove]. Note For Windows XP, the [Add or Remove Programs] dialog box appears. 3 From the list in the dialog box, select [Canon DR-4010C Driver] Æ click the [Change/Remove] button. 2 The [Confirm File Deletion] screen appears.
Click the [Yes] button. 5-7 Chapter 5 Troubleshooting The [Add/Remove Programs Properties] dialog box appears. For more information on uninstalling each application, see the following: "Uninstalling the ISIS/TWAIN Driver," on p. 5-7 "Uninstalling ... delete Æ click [Change/ Remove]. Note For Windows XP, the [Add or Remove Programs] dialog box appears. 3 From the list in the dialog box, select [Canon DR-4010C Driver] Æ click the [Change/Remove] button. 2 The [Confirm File Deletion] screen appears.
User Manual
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Uninstalling the Job Registration Tool 1 From the Programs list in the dialog box, select [DR-4010C Job Registration Tool] and click the [Change/Remove] button. 5-8 Chapter 5 Troubleshooting The uninstall procedure is carried out. 3 After uninstall is complete, click the [Finish] button to exit the uninstaller.
Uninstalling the Job Registration Tool 1 From the Programs list in the dialog box, select [DR-4010C Job Registration Tool] and click the [Change/Remove] button. 5-8 Chapter 5 Troubleshooting The uninstall procedure is carried out. 3 After uninstall is complete, click the [Finish] button to exit the uninstaller.
User Manual
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A confirmation message appears. The uninstall procedure is carried out. 5-9 Note Under Windows XP, the [Add/Remove Programs] dialog box appears. 4 Click the [Yes] button. The [Remove Shared File?] dialog box appears. 3 Click the [Yes To All] button. Click the [Yes] button. Chapter 5 Troubleshooting 2 The [Confirm File Deletion] screen appears.
A confirmation message appears. The uninstall procedure is carried out. 5-9 Note Under Windows XP, the [Add/Remove Programs] dialog box appears. 4 Click the [Yes] button. The [Remove Shared File?] dialog box appears. 3 Click the [Yes To All] button. Click the [Yes] button. Chapter 5 Troubleshooting 2 The [Confirm File Deletion] screen appears.
User Manual
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Chapter 5 Troubleshooting 5 After uninstall is complete, click the [OK] button to exit the uninstaller. Uninstalling CapturePerfect 3.0 1 Select [CapturePerfect 3.0] from the list in the dialog box Æ click the [Remove] button. 5-10
Chapter 5 Troubleshooting 5 After uninstall is complete, click the [OK] button to exit the uninstaller. Uninstalling CapturePerfect 3.0 1 Select [CapturePerfect 3.0] from the list in the dialog box Æ click the [Remove] button. 5-10
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Uninstallation starts. 3 After uninstallation is complete, click the [Finish] button to exit the uninstaller. 5-11 Chapter 5 Troubleshooting 2 The file delete confirmation screen appears. Click the [Yes] button.
Uninstallation starts. 3 After uninstallation is complete, click the [Finish] button to exit the uninstaller. 5-11 Chapter 5 Troubleshooting 2 The file delete confirmation screen appears. Click the [Yes] button.
User Manual
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... Operation Procedure 3-17 Cleaning Feed Path 4-1 Rollers 4-2 Scanner 4-1 Sensor Glass 4-2 Clearing a Paper Jam 3-26 Connection SCSI Connection 2-12 USB Connection 2-11 Connection to the Computer 2-11 D daisy-chain configuration 2-12 DIP switches 2-12 Disposal 1-4 document eject configurations 3-1 document feed tray 3-7 document guides 3-6 Documents 3-1 Double Feed Detection Function 3-30 DR-4010C monitor 3-11 E Eject Tray 3-3 event 3-11 Event...
... Operation Procedure 3-17 Cleaning Feed Path 4-1 Rollers 4-2 Scanner 4-1 Sensor Glass 4-2 Clearing a Paper Jam 3-26 Connection SCSI Connection 2-12 USB Connection 2-11 Connection to the Computer 2-11 D daisy-chain configuration 2-12 DIP switches 2-12 Disposal 1-4 document eject configurations 3-1 document feed tray 3-7 document guides 3-6 Documents 3-1 Double Feed Detection Function 3-30 DR-4010C monitor 3-11 E Eject Tray 3-3 event 3-11 Event...
Reference Guide
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...handling and caring for the scanner (i.e., setup, cleaning, maintenance, and troubleshooting.) The "Software" volume explains the ISIS/TWAIN driver settings and Job Registration Tool settings. The "Hardware" volume explains all Canon document scanners. * The electronic manuals are PDF (Portable Document Format) files, and are ... the procedures for future reference. Chapter 1 Chapter 2 Chapter 3 Manuals for the Scanner Thank you for this manual) Provides an overview of a "Hardware" volume and a "Software" volume. The manuals for purchasing the Document Scanner DR-4010C.
...handling and caring for the scanner (i.e., setup, cleaning, maintenance, and troubleshooting.) The "Software" volume explains the ISIS/TWAIN driver settings and Job Registration Tool settings. The "Hardware" volume explains all Canon document scanners. * The electronic manuals are PDF (Portable Document Format) files, and are ... the procedures for future reference. Chapter 1 Chapter 2 Chapter 3 Manuals for the Scanner Thank you for this manual) Provides an overview of a "Hardware" volume and a "Software" volume. The manuals for purchasing the Document Scanner DR-4010C.
Reference Guide
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...Scanner 6 Handling 6 Disposal 8 1-2 Features of the DR-4010C Document Scanner9 1-3 Names and Functions of Parts 12 1- 4 Installation Requirements 14 Chapter 2 Basic Operation 16 2-1 Documents 16 2-2 Document Feed and Eject Tray 19 Preparing the Document Feed Tray 19 Preparing the Document Eject Tray 20 2-3 Placing Documents... Maintenance 34 3-1 Regular Maintenance 34 Cleaning the Scanner 34 Cleaning the Feed Path 35 Cleaning the Sensor Glass and the Rollers........... 35 Chapter 4 Troubleshooting 43 4-1 Troubleshooting 43 Chapter 5 Appendix 50 Specifications 50 Replacement ...
...Scanner 6 Handling 6 Disposal 8 1-2 Features of the DR-4010C Document Scanner9 1-3 Names and Functions of Parts 12 1- 4 Installation Requirements 14 Chapter 2 Basic Operation 16 2-1 Documents 16 2-2 Document Feed and Eject Tray 19 Preparing the Document Feed Tray 19 Preparing the Document Eject Tray 20 2-3 Placing Documents... Maintenance 34 3-1 Regular Maintenance 34 Cleaning the Scanner 34 Cleaning the Feed Path 35 Cleaning the Sensor Glass and the Rollers........... 35 Chapter 4 Troubleshooting 43 4-1 Troubleshooting 43 Chapter 5 Appendix 50 Specifications 50 Replacement ...
Reference Guide
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... Documents Do Not Feed Properly P. 46 Saved Image Files Do Not Open P. 47 Scanning Results Are Not as Expected P. 48 If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or your service representative. ✘ The Scanner ...Does Not Turn ON Check the following are correctly connected with the USB cable. Check each possible cause. Make sure that the scanner and the computer are possible causes of the scanner and how to recognize the scanner. Troubleshooting...
... Documents Do Not Feed Properly P. 46 Saved Image Files Do Not Open P. 47 Scanning Results Are Not as Expected P. 48 If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or your service representative. ✘ The Scanner ...Does Not Turn ON Check the following are correctly connected with the USB cable. Check each possible cause. Make sure that the scanner and the computer are possible causes of the scanner and how to recognize the scanner. Troubleshooting...
Reference Guide
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...scanner. Problem Solution The scanner does not support your local authorized Canon dealer or service representative for more information. (See p. 14.) Problem The scanner...with the scanner. Problem Solution The scanner's SCSI ID is not guaranteed to the documentation for the scanner. Solution Use...scanner and the computer are correctly connected. This product is identical to the system and set correctly. Contact your USB interface. Solution Remove the USB hub. Shut down both the PC and the scanner, and then turn the scanner ON first, and then the PC. 44 Troubleshooting...
...scanner. Problem Solution The scanner does not support your local authorized Canon dealer or service representative for more information. (See p. 14.) Problem The scanner...with the scanner. Problem Solution The scanner's SCSI ID is not guaranteed to the documentation for the scanner. Solution Use...scanner and the computer are correctly connected. This product is identical to the system and set correctly. Contact your USB interface. Solution Remove the USB hub. Shut down both the PC and the scanner, and then turn the scanner ON first, and then the PC. 44 Troubleshooting...
Reference Guide
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... compatible with the scanner. Re-install the scanner driver or application software. • When system errors result in the scanner not functioning at least ten seconds before turning it ON again. Troubleshooting 45 Chapter 4 Problem Solution The scanner is ON. Check to see if the scanner is not ON.... applications. Problem The SCSI card is performed: • Has the application software been installed correctly? IMPORTANT • If documents are running . Problem Solution Resident applications, such as anti-virus software, are running in the PC system? If the...
... compatible with the scanner. Re-install the scanner driver or application software. • When system errors result in the scanner not functioning at least ten seconds before turning it ON again. Troubleshooting 45 Chapter 4 Problem Solution The scanner is ON. Check to see if the scanner is not ON.... applications. Problem The SCSI card is performed: • Has the application software been installed correctly? IMPORTANT • If documents are running . Problem Solution Resident applications, such as anti-virus software, are running in the PC system? If the...
Reference Guide
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... (See "1-4 Installation Requirements," on the hard disk to purchase a roller replacement kit. 46 Troubleshooting Problem Solution The rollers inside the scanner are lower if your local authorized Canon dealer or service representative to increase free space on p. 22.) Problem Solution Attempting to be ...or weight that is compatible with Hi-Speed USB 2.0 as there is causing the pages of a document failing to stick together, and they need to scan a document of the document. Delete unwanted files on p. 14.) Problem The USB cable does not support Hi-Speed USB 2.0....
... (See "1-4 Installation Requirements," on the hard disk to purchase a roller replacement kit. 46 Troubleshooting Problem Solution The rollers inside the scanner are lower if your local authorized Canon dealer or service representative to increase free space on p. 22.) Problem Solution Attempting to be ...or weight that is compatible with Hi-Speed USB 2.0 as there is causing the pages of a document failing to stick together, and they need to scan a document of the document. Delete unwanted files on p. 14.) Problem The USB cable does not support Hi-Speed USB 2.0....