Request Help Users Guide
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... to change without prior written permission of those agreements. All rights reserved. No part of this document are all trademarks or registered trademarks of Brother Industries, Ltd. Trademarks Any trade names and product names of those respective companies. The software may differ from the actual screens. The screens in this publication can be used or copied only...
... to change without prior written permission of those agreements. All rights reserved. No part of this document are all trademarks or registered trademarks of Brother Industries, Ltd. Trademarks Any trade names and product names of those respective companies. The software may differ from the actual screens. The screens in this publication can be used or copied only...
Request Help Users Guide
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Table of Contents 1 Background 1 2 Configuration 2 2.1 Creating and editing JSON files ...2 2.2 Settings ...3 2.3 Deploying the configuration file ...4 3 Usage 6 3.1 Requesting help from the machine's control panel 6 3.2 Troubleshooting ...6 Appendix - Sample JSON Files 7 Sample JSON file for a single contact entry 7 Sample JSON file for multiple contact entries (supported models only 9
Table of Contents 1 Background 1 2 Configuration 2 2.1 Creating and editing JSON files ...2 2.2 Settings ...3 2.3 Deploying the configuration file ...4 3 Usage 6 3.1 Requesting help from the machine's control panel 6 3.2 Troubleshooting ...6 Appendix - Sample JSON Files 7 Sample JSON file for a single contact entry 7 Sample JSON file for multiple contact entries (supported models only 9
Request Help Users Guide
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... them to target machines. Such requests, which include additional diagnostic information, are then emailed to a designated Brother dealer or IT administrator who can send licence codes to efficiently troubleshoot the user's machine. Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can be sent to request technical assistance from their network-connected machines. For more information...
... them to target machines. Such requests, which include additional diagnostic information, are then emailed to a designated Brother dealer or IT administrator who can send licence codes to efficiently troubleshoot the user's machine. Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can be sent to request technical assistance from their network-connected machines. For more information...
Request Help Users Guide
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... notice settings The Request Help solution's settings See Appendix for a sample JSON files. 2 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool. 2.1 Creating and editing JSON files JSON is required to send JSON settings files to Brother machines. The following setting categories are supported: Category services_mail contact_info personal_info privacy_policy request_help Description The Services email server settings...
... notice settings The Request Help solution's settings See Appendix for a sample JSON files. 2 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool. 2.1 Creating and editing JSON files JSON is required to send JSON settings files to Brother machines. The following setting categories are supported: Category services_mail contact_info personal_info privacy_policy request_help Description The Services email server settings...
Request Help Users Guide
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... characters or symbols). The email address of the recipient of service requests (up to 255 alphanumeric characters or symbols). 2.2 Settings 2.2.1 Email settings Name Description smtp_server_address Specify the SMTP server address. (Format: 0.0.0.0). smtp_server_port Specify the SMTP server port number. See a sample JSON file for the multiple contact entry in your model supports a multiple contact entry JSON file and you want to enable the CA certificate when using SSL or TLS.
... characters or symbols). The email address of the recipient of service requests (up to 255 alphanumeric characters or symbols). 2.2 Settings 2.2.1 Email settings Name Description smtp_server_address Specify the SMTP server address. (Format: 0.0.0.0). smtp_server_port Specify the SMTP server port number. See a sample JSON file for the multiple contact entry in your model supports a multiple contact entry JSON file and you want to enable the CA certificate when using SSL or TLS.
Request Help Users Guide
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... the configuration file Use the Brother Mass Deployment Tool to send your model. NOTE Make sure you selected appears in the Settings File column. You will need this information later. 2. Click the Set file button. Values: "true", "false". Values: "plaintext", "xml", "csv". For a list of available schema files and applicable models, see the README.TXT file in the list, click the Add devices button. 3. Select the target machine or machines. 4. The file you...
... the configuration file Use the Brother Mass Deployment Tool to send your model. NOTE Make sure you selected appears in the Settings File column. You will need this information later. 2. Click the Set file button. Values: "true", "false". Values: "plaintext", "xml", "csv". For a list of available schema files and applicable models, see the README.TXT file in the list, click the Add devices button. 3. Select the target machine or machines. 4. The file you...
Request Help Users Guide
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..., see the Mass Deployment Tool User's Guide at the factory. If unsuccessful, click the Open log folder button and check the log file. To remove this software solution and associated personal information from the machine, reset the machine's settings to the settings originally set at support.brother.com. If you want, and then click the Send button to password-protected machines, enter their passwords in the Device Password column. 6. 5. Select the checkbox of...
..., see the Mass Deployment Tool User's Guide at the factory. If unsuccessful, click the Open log folder button and check the log file. To remove this software solution and associated personal information from the machine, reset the machine's settings to the settings originally set at support.brother.com. If you want, and then click the Send button to password-protected machines, enter their passwords in the Device Password column. 6. 5. Select the checkbox of...
Request Help Users Guide
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... the machine's control panel If there is a problem with the copy of your request will assist you still think there is connected to the network and the Contact and Personal email addresses are configured correctly. Solution Make sure the email settings are configured correctly. Your help , contact your IT administrator or Brother dealer. Make sure that the machine is an error, see your problem shortly. If you with your Brother machine's Online User's Guide and FAQs support.brother...
... the machine's control panel If there is a problem with the copy of your request will assist you still think there is connected to the network and the Contact and Personal email addresses are configured correctly. Solution Make sure the email settings are configured correctly. Your help , contact your IT administrator or Brother dealer. Make sure that the machine is an error, see your problem shortly. If you with your Brother machine's Online User's Guide and FAQs support.brother...
Wireless Module
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... must accept any interference received, including interference that may cause undesired operation. (Wireless network models only) This transmitter must accept any interference, including interference that the products Product Name: Color Laser Printer Model Numbers: HL-L9410CDN/HL-L9430CDN/HL-L9470CDN/HL-EX470W Product Name: Multi Function Printer Model Numbers: MFC-L9610CDN/MFC-L9630CDN/MFC‑L9670CDN/ MFC-EX670W comply with any other words, this device. Several special...
... must accept any interference received, including interference that may cause undesired operation. (Wireless network models only) This transmitter must accept any interference, including interference that the products Product Name: Color Laser Printer Model Numbers: HL-L9410CDN/HL-L9430CDN/HL-L9470CDN/HL-EX470W Product Name: Multi Function Printer Model Numbers: MFC-L9610CDN/MFC-L9630CDN/MFC‑L9670CDN/ MFC-EX670W comply with any other words, this device. Several special...
Specifications and Supplies
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All rights reserved. Specifications and Supplies MFC-L9630CDN MFC-L9670CDN © 2021 Brother Industries, Ltd.
All rights reserved. Specifications and Supplies MFC-L9630CDN MFC-L9670CDN © 2021 Brother Industries, Ltd.
Specifications and Supplies
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... >> General Specifications >> Document Size Specification >> Print Media Specifications >> Fax Specifications >> Copy Specification >> Scanner Specifications >> Printer Specifications >> Interface Specifications >> Direct Print Feature Specifications >> Supported Protocols and Security Features >> Computer Requirements Specifications General Specifications Printer Type Print Method Memory Capacity Machine display Standard Power Source Power Consumption Peak (Average) Printing 2 Printing (Quiet Mode) 2 Copying 2 Copying (Quiet Mode) 2 Ready 2 Sleep 2 Deep Sleep 2 Power Off...
... >> General Specifications >> Document Size Specification >> Print Media Specifications >> Fax Specifications >> Copy Specification >> Scanner Specifications >> Printer Specifications >> Interface Specifications >> Direct Print Feature Specifications >> Supported Protocols and Security Features >> Computer Requirements Specifications General Specifications Printer Type Print Method Memory Capacity Machine display Standard Power Source Power Consumption Peak (Average) Printing 2 Printing (Quiet Mode) 2 Copying 2 Copying (Quiet Mode) 2 Ready 2 Sleep 2 Deep Sleep 2 Power Off...
Specifications and Supplies
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... 90% (without condensation) Automatic Document Feeder (ADF) • Up to 100 sheets For best results we recommend: • Temperature: 68°F to 86°F (20°C to 30°C) • Humidity: 50% to 70% • Paper: 20 lb (80 g/m2) 1 Measured diagonally. 2 USB connections to a computer. 3 Measured according to IEC 62301 Edition 2.0. 4 Power consumption varies slightly depending...
... 90% (without condensation) Automatic Document Feeder (ADF) • Up to 100 sheets For best results we recommend: • Temperature: 68°F to 86°F (20°C to 30°C) • Humidity: 50% to 70% • Paper: 20 lb (80 g/m2) 1 Measured diagonally. 2 USB connections to a computer. 3 Measured according to IEC 62301 Edition 2.0. 4 Power consumption varies slightly depending...
Specifications and Supplies
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... sheet (face up delivery to the face up output tray) 2-sided Automatic 2-sided Printing Paper Type • Plain Paper, Letterhead, Colored Paper, Thin Paper, Thick Paper, Thicker Paper, Recycled Paper, Glossy Paper Paper Size Select the paper size you want to use by sliding the 2sided lever: • A4, A4 Short (270mm Paper) • Letter, Legal, Mexico Legal, India Legal, Folio Paper Weight • 16 to 61 lb (60 to 230 g/m2) 1 Maximum number...
... sheet (face up delivery to the face up output tray) 2-sided Automatic 2-sided Printing Paper Type • Plain Paper, Letterhead, Colored Paper, Thin Paper, Thick Paper, Thicker Paper, Recycled Paper, Glossy Paper Paper Size Select the paper size you want to use by sliding the 2sided lever: • A4, A4 Short (270mm Paper) • Letter, Legal, Mexico Legal, India Legal, Folio Paper Weight • 16 to 61 lb (60 to 230 g/m2) 1 Maximum number...
Specifications and Supplies
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... 500 pages 1 1 'Pages' refers to 20 Broadcasting • 350 Locations Automatic Redial • 1 time at 73.4°F (23°C) / 115 V 1 From Ready Mode and standard tray. Fax Specifications Compatibility • ITU-T Super Group 3 Coding System • MH / MR / MMR / JBIG Modem Speed • 33,600 bps (with Automatic Fallback) 2-sided Print Receiving • Yes Automatic 2-sided Sending • Yes (from the ADF) Sort Copy •...
... 500 pages 1 1 'Pages' refers to 20 Broadcasting • 350 Locations Automatic Redial • 1 time at 73.4°F (23°C) / 115 V 1 From Ready Mode and standard tray. Fax Specifications Compatibility • ITU-T Super Group 3 Coding System • MH / MR / MMR / JBIG Modem Speed • 33,600 bps (with Automatic Fallback) 2-sided Print Receiving • Yes Automatic 2-sided Sending • Yes (from the ADF) Sort Copy •...
Specifications and Supplies
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... mode and standard tray. 5 Length of time from when the machine is started until paper output is complete (except when the machine is turned on the type of document you print. 2 The print speed may be slower when the machine is in Windows 7, Windows 8.1, and Windows 10 (resolution up to 20 sheets/minute) (A4 size) First Print Time 4 5 6 7 Monochrome • Less than 10 seconds at 73.4°F (23°C) / 115 V Color...
... mode and standard tray. 5 Length of time from when the machine is started until paper output is complete (except when the machine is turned on the type of document you print. 2 The print speed may be slower when the machine is in Windows 7, Windows 8.1, and Windows 10 (resolution up to 20 sheets/minute) (A4 size) First Print Time 4 5 6 7 Monochrome • Less than 10 seconds at 73.4°F (23°C) / 115 V Color...
Specifications and Supplies
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... First Print Time could be used only when the optional Wireless Module is no more than 6 feet (2 meters) long. 10Base-T/100Base-TX/1000Base-T 3 IEEE 802.11a/b/g/n (Infrastructure Mode) IEEE 802.11a/g/n (Wi-Fi Direct®) Yes 1 Your machine has a USB 2.0 Hi-Speed interface. Direct Print Feature Specifications Compatibility • Interface • PDF version1.7, JPEG, Exif+JPEG, PRN (created by the machine's own printer driver), TIFF (scanned by Brother models...
... First Print Time could be used only when the optional Wireless Module is no more than 6 feet (2 meters) long. 10Base-T/100Base-TX/1000Base-T 3 IEEE 802.11a/b/g/n (Infrastructure Mode) IEEE 802.11a/g/n (Wi-Fi Direct®) Yes 1 Your machine has a USB 2.0 Hi-Speed interface. Direct Print Feature Specifications Compatibility • Interface • PDF version1.7, JPEG, Exif+JPEG, PRN (created by the machine's own printer driver), TIFF (scanned by Brother models...
Specifications and Supplies
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...; Wi-Fi Direct Computer Requirements Specifications Supported Operating Systems And Software Functions Computer Platform & Computer Interface Operating System Version Processor Hard Disk Space to 19200 x 19200 dpi. 4 PaperPort™ 14SE supports Windows 7 SP1, Windows 8.1 and Windows 10. 5 Windows 7 / Server 2008 / Server 2008 R2 supported by Extended Security Updates until Jan 10, 2023. 6 PC-Fax supports black and white only. 7 macOS Disclaimer AirPrint capable: Printing or scanning via Mac requires using AirPrint. Wireless T/ 2 100BaseTX/ 1000Base...
...; Wi-Fi Direct Computer Requirements Specifications Supported Operating Systems And Software Functions Computer Platform & Computer Interface Operating System Version Processor Hard Disk Space to 19200 x 19200 dpi. 4 PaperPort™ 14SE supports Windows 7 SP1, Windows 8.1 and Windows 10. 5 Windows 7 / Server 2008 / Server 2008 R2 supported by Extended Security Updates until Jan 10, 2023. 6 PC-Fax supports black and white only. 7 macOS Disclaimer AirPrint capable: Printing or scanning via Mac requires using AirPrint. Wireless T/ 2 100BaseTX/ 1000Base...
Specifications and Supplies
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... When the time comes to replace supplies, such as the toner cartridge or drum unit, an error message will vary depending on your machine's control panel or in the Status Monitor. Supply Items Supply Order No. Approximate Life (Page Yield) Applicable Models Toner Cartridge Standard Toner: TN810 • Black: MFC-L9630CDN/MFC-L9670CDN Approximately 9,000 pages 1 2 • Cyan / Magenta / Yellow: Approximately 6,500 pages 1 2 High Yield Toner: TN810XL • Black: MFC-L9630CDN/MFC-L9670CDN Approximately 12,000 pages 1 2 • Cyan...
... When the time comes to replace supplies, such as the toner cartridge or drum unit, an error message will vary depending on your machine's control panel or in the Status Monitor. Supply Items Supply Order No. Approximate Life (Page Yield) Applicable Models Toner Cartridge Standard Toner: TN810 • Black: MFC-L9630CDN/MFC-L9670CDN Approximately 9,000 pages 1 2 • Cyan / Magenta / Yellow: Approximately 6,500 pages 1 2 High Yield Toner: TN810XL • Black: MFC-L9630CDN/MFC-L9670CDN Approximately 12,000 pages 1 2 • Cyan...
Specifications and Supplies
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.../IEC 19798. 2 Letter or A4 size single-sided pages 3 Approximately 100,000 pages based on 2 pages per job [A4/Letter single-sided pages]. The number of pages may be affected by a variety of factors including but not limited to media type and media size. 9 Waste Toner Box • WT800CL Approximate Life (Page Yield) • Approximately 100,000 pages 2 5 6 Applicable Models MFC-L9630CDN/MFC-L9670CDN 1 The approximate cartridge yield is declared in accordance...
.../IEC 19798. 2 Letter or A4 size single-sided pages 3 Approximately 100,000 pages based on 2 pages per job [A4/Letter single-sided pages]. The number of pages may be affected by a variety of factors including but not limited to media type and media size. 9 Waste Toner Box • WT800CL Approximate Life (Page Yield) • Approximately 100,000 pages 2 5 6 Applicable Models MFC-L9630CDN/MFC-L9670CDN 1 The approximate cartridge yield is declared in accordance...
Specifications and Supplies
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Local Brother companies or their dealers will support only machines purchased in the country of purchase only. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 These machines are approved for use in their own countries. USA/CAN Version 0 Brother International Corporation 200 Crossing Boulevard P.O.
Local Brother companies or their dealers will support only machines purchased in the country of purchase only. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 These machines are approved for use in their own countries. USA/CAN Version 0 Brother International Corporation 200 Crossing Boulevard P.O.