Basic Users Guide
Page 3
... within that country. Calls must call the country where you bought the machine. and, will be made from your Brother product. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your ... insurance claim by you in the event of product loss covered by insurance; http://solutions.brother.com/ NOTE You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most efficient way to register your new product, ...
... within that country. Calls must call the country where you bought the machine. and, will be made from your Brother product. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your ... insurance claim by you in the event of product loss covered by insurance; http://solutions.brother.com/ NOTE You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most efficient way to register your new product, ...
Basic Users Guide
Page 7
Which Guide? See this Guide first. See troubleshooting tips. PDF file / Brother Solutions Center 1 1 Visit http://solutions.brother.com/. User's Guides and where do I find useful information about using the Brother ControlCenter utility, using . Read this Guide for the operating system and connection ... connected on certain websites that can also find them? You can be performed by connecting your Brother machine to a Google account and use your Brother machine to your machine. Product Safety Guide Quick Setup Guide Basic User's Guide Advanced User's ...
Which Guide? See this Guide first. See troubleshooting tips. PDF file / Brother Solutions Center 1 1 Visit http://solutions.brother.com/. User's Guides and where do I find useful information about using the Brother ControlCenter utility, using . Read this Guide for the operating system and connection ... connected on certain websites that can also find them? You can be performed by connecting your Brother machine to a Google account and use your Brother machine to your machine. Product Safety Guide Quick Setup Guide Basic User's Guide Advanced User's ...
Basic Users Guide
Page 11
B Troubleshooting 109 Identifying the problem 109 Error and maintenance messages 111 Transferring your faxes or Fax Journal report 120 Document Jams 122 Document is jammed in ...
B Troubleshooting 109 Identifying the problem 109 Error and maintenance messages 111 Transferring your faxes or Fax Journal report 120 Document Jams 122 Document is jammed in ...
Basic Users Guide
Page 121
If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. In USA: Visit the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your machine, check each of the protective parts have been removed. Paper is inserted ...connections on page 135 Handling incoming calls on page 138 Receiving Faxes on page 135 Sending faxes on . B Troubleshooting B If you think there is a problem with the above checks, identify the problem and go to the page suggested below first and follow the...
If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. In USA: Visit the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your machine, check each of the protective parts have been removed. Paper is inserted ...connections on page 135 Handling incoming calls on page 138 Receiving Faxes on page 135 Sending faxes on . B Troubleshooting B If you think there is a problem with the above checks, identify the problem and go to the page suggested below first and follow the...
Basic Users Guide
Page 123
... that was selected from the USB direct interface while the data was pulled out before you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit http://solutions.brother.com/. Although the size of paper in either the control panel or printer driver, then press Color Start or...
... that was selected from the USB direct interface while the data was pulled out before you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit http://solutions.brother.com/. Although the size of paper in either the control panel or printer driver, then press Color Start or...
Basic Users Guide
Page 125
... DIMM is set to Set Distinctive Ring to another mode. The fuser cover is Open. Close the ADF cover of the machine on page 57). Troubleshooting Error Message Cover is not completely closed or paper was too long. Close the ADF cover of the machine. cannot change the Receive Mode from...
... DIMM is set to Set Distinctive Ring to another mode. The fuser cover is Open. Close the ADF cover of the machine on page 57). Troubleshooting Error Message Cover is not completely closed or paper was too long. Close the ADF cover of the machine. cannot change the Receive Mode from...
Basic Users Guide
Page 127
... the toner cartridge for the color indicated on the Touchscreen is not installed correctly. The waste toner box is not installed or not installed correctly. Troubleshooting Error Message No Toner No Tray No Waste Toner Out of Memory Cause The toner cartridge for the color indicated on the Touchscreen from the...
... the toner cartridge for the color indicated on the Touchscreen is not installed correctly. The waste toner box is not installed or not installed correctly. Troubleshooting Error Message No Toner No Tray No Waste Toner Out of Memory Cause The toner cartridge for the color indicated on the Touchscreen from the...
Basic Users Guide
Page 129
Troubleshooting Error Message Cause Action Replace Laser It is time to replace the waste ... fuser unit is too long for 2-sided scanning (see Replacing the waste toner box on . 117 Contact Brother Customer Service or a Brother Authorized Service Center to replace the paper feeding kit. Replace the waste toner box (see Print media on ...the toner cartridge color that you must replace. To replace the paper feeding kit contact Brother Customer Service at : 1-877-BROTHER (1-877-276-8437) (in USA) http://www.brother.ca/support (in Canada) or to turn the machine off , and then turn ...
Troubleshooting Error Message Cause Action Replace Laser It is time to replace the waste ... fuser unit is too long for 2-sided scanning (see Replacing the waste toner box on . 117 Contact Brother Customer Service or a Brother Authorized Service Center to replace the paper feeding kit. Replace the waste toner box (see Print media on ...the toner cartridge color that you must replace. To replace the paper feeding kit contact Brother Customer Service at : 1-877-BROTHER (1-877-276-8437) (in USA) http://www.brother.ca/support (in Canada) or to turn the machine off , and then turn ...
Basic Users Guide
Page 131
... USB Write-protected WT Box End Soon Cause A defective USB device or a high power consumption USB device has been connected to the USB direct interface. Troubleshooting Error Message Unusable Device Remove the Device. Press and hold down to turn it on . The protect switch of the USB flash drive is near...
... USB Write-protected WT Box End Soon Cause A defective USB device or a high power consumption USB device has been connected to the USB direct interface. Troubleshooting Error Message Unusable Device Remove the Device. Press and hold down to turn it on . The protect switch of the USB flash drive is near...
Basic Users Guide
Page 133
... PC-FAX Receive in the left navigation bar, and then click Receive. Troubleshooting d Do one of the following : (Windows® XP, Windows Vista® and Windows® 7) From the (Start) menu, select All Programs > Brother > Brother Utilities. b Press . i Press Fax Start. c Make sure you ...copies. To exit and leave the faxes in the left navigation bar, and then click Receive. (Windows® 8) Click (Brother Utilities), and then click the drop-down list and select your computer. e Press . a Press to your model name (if not already selected...
... PC-FAX Receive in the left navigation bar, and then click Receive. Troubleshooting d Do one of the following : (Windows® XP, Windows Vista® and Windows® 7) From the (Start) menu, select All Programs > Brother > Brother Utilities. b Press . i Press Fax Start. c Make sure you ...copies. To exit and leave the faxes in the left navigation bar, and then click Receive. (Windows® 8) Click (Brother Utilities), and then click the drop-down list and select your computer. e Press . a Press to your model name (if not already selected...
Basic Users Guide
Page 135
d Press . Troubleshooting Removing small documents jammed in the ADF B a Lift the document cover. b Insert a piece of stiff paper, such as cardstock, into the ADF to the right. b Pull the jammed document out to push any paper from the ADF that is not jammed. B 123 Document is jammed at the output tray B a Remove any small paper scraps through. c Press . c Close the document cover.
d Press . Troubleshooting Removing small documents jammed in the ADF B a Lift the document cover. b Insert a piece of stiff paper, such as cardstock, into the ADF to the right. b Pull the jammed document out to push any paper from the ADF that is not jammed. B 123 Document is jammed at the output tray B a Remove any small paper scraps through. c Press . c Close the document cover.
Basic Users Guide
Page 137
For Jam Tray1: Troubleshooting b Use both hands to remove the paper more easily. Make sure the guides are firmly in the Paper Tray 1 or Tray 2 B If the Touchscreen displays ...
For Jam Tray1: Troubleshooting b Use both hands to remove the paper more easily. Make sure the guides are firmly in the Paper Tray 1 or Tray 2 B If the Touchscreen displays ...
Basic Users Guide
Page 139
f Close the back cover. 127 c Pull the blue tabs (1) at the left and right sides toward you print on envelopes, pull down . 2 3 B NOTE If you to gently pull the jammed paper out of the fuser unit. 1 3 2 1 3 e Close the fuser cover (2). NOTE If the envelope levers (3) inside the back cover are pulled down to the envelope 3 position, lift these levers to the original position before pulling the blue tabs (1) down the envelope levers (3) to the envelope position again before closing the back cover. Troubleshooting d Use both hands to release the fuser cover (2).
f Close the back cover. 127 c Pull the blue tabs (1) at the left and right sides toward you print on envelopes, pull down . 2 3 B NOTE If you to gently pull the jammed paper out of the fuser unit. 1 3 2 1 3 e Close the fuser cover (2). NOTE If the envelope levers (3) inside the back cover are pulled down to the envelope 3 position, lift these levers to the original position before pulling the blue tabs (1) down the envelope levers (3) to the envelope position again before closing the back cover. Troubleshooting d Use both hands to release the fuser cover (2).
Basic Users Guide
Page 141
c Turn the blue lock lever (1) at the left of disposable paper or cloth in the illustration. 2 B 129 Holding the blue handles of the drum unit, lift the front of the drum unit and remove it from the machine. 1 Troubleshooting IMPORTANT • We recommend that you place the drum unit on a piece of the machine counterclockwise to the machine from static electricity, DO NOT touch the electrodes shown in case you accidentally spill or scatter toner. • To prevent damage to the release position.
c Turn the blue lock lever (1) at the left of disposable paper or cloth in the illustration. 2 B 129 Holding the blue handles of the drum unit, lift the front of the drum unit and remove it from the machine. 1 Troubleshooting IMPORTANT • We recommend that you place the drum unit on a piece of the machine counterclockwise to the machine from static electricity, DO NOT touch the electrodes shown in case you accidentally spill or scatter toner. • To prevent damage to the release position.
Basic Users Guide
Page 143
... is jammed underneath the paper tray B If the Touchscreen displays Jam 2-sided, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. Before you turn on . NOTE If you turn off the machine while Jam Inside is... your computer when it stops. b Pull the paper tray completely out of the machine. c Make sure the jammed paper does not remain inside the machine. Troubleshooting Paper is turned on the machine, delete the job from your computer's print spooler.
... is jammed underneath the paper tray B If the Touchscreen displays Jam 2-sided, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. Before you turn on . NOTE If you turn off the machine while Jam Inside is... your computer when it stops. b Pull the paper tray completely out of the machine. c Make sure the jammed paper does not remain inside the machine. Troubleshooting Paper is turned on the machine, delete the job from your computer's print spooler.
Basic Users Guide
Page 145
...2008 R2) Click the (Start) button > Devices and Printers. Right-click Brother MFC-XXXX Printer. Troubleshooting If you are having difficulty with your machine, check the chart below and follow the troubleshooting tips. Suggestions Check that the correct printer driver has been installed and selected.... Right-click Brother MFC-XXXX Printer and click See what's printing. Make sure Use Printer ...
...2008 R2) Click the (Start) button > Devices and Printers. Right-click Brother MFC-XXXX Printer. Troubleshooting If you are having difficulty with your machine, check the chart below and follow the troubleshooting tips. Suggestions Check that the correct printer driver has been installed and selected.... Right-click Brother MFC-XXXX Printer and click See what's printing. Make sure Use Printer ...
Basic Users Guide
Page 147
.... If there is no dial tone, ask your local telephone company. Make sure the telephone line cord is with static or interference on page 47). Troubleshooting Paper handling difficulties (continued) Difficulty How do not hear ringing when you subscribe to DSL or VoIP services, call your copy looks good, you hear...
.... If there is no dial tone, ask your local telephone company. Make sure the telephone line cord is with static or interference on page 47). Troubleshooting Paper handling difficulties (continued) Difficulty How do not hear ringing when you subscribe to DSL or VoIP services, call your copy looks good, you hear...
Basic Users Guide
Page 149
... Telephone line interference / VoIP on page 142). Make a copy to check your Brother machine's Easy Receive feature is plugged into the EXT jack. 3 Set your answering machine to answer within 2 or 3 rings. 4 Record the outgoing message on page 47). Troubleshooting Receiving Faxes (continued) Difficulty Cannot receive a fax. (continued) Suggestions If you are...
... Telephone line interference / VoIP on page 142). Make a copy to check your Brother machine's Easy Receive feature is plugged into the EXT jack. 3 Set your answering machine to answer within 2 or 3 rings. 4 Record the outgoing message on page 47). Troubleshooting Receiving Faxes (continued) Difficulty Cannot receive a fax. (continued) Suggestions If you are...
Basic Users Guide
Page 151
... > Scan Settings > Select to check your Secure Function Lock Settings. Software difficulties Difficulty Cannot install software or print. Make sure the Brother TWAIN driver is selected as the primary source. Try increasing the scanning resolution. (Macintosh) Make sure you are loading the document correctly ... sure you downloaded and installed Presto! Copies are dirty. In PageManager, click File > Select Source and choose the Brother TWAIN driver. Troubleshooting Copying difficulties (continued) Difficulty Vertical black line appears in your administrator to choose the...
... > Scan Settings > Select to check your Secure Function Lock Settings. Software difficulties Difficulty Cannot install software or print. Make sure the Brother TWAIN driver is selected as the primary source. Try increasing the scanning resolution. (Macintosh) Make sure you are loading the document correctly ... sure you downloaded and installed Presto! Copies are dirty. In PageManager, click File > Select Source and choose the Brother TWAIN driver. Troubleshooting Copying difficulties (continued) Difficulty Vertical black line appears in your administrator to choose the...
Basic Users Guide
Page 152
... does not work . Suggestions When the Cannot print to allow Network scanning. For more information, read FAQs and troubleshooting suggestions at http://solutions.brother.com/. (Windows®) If the Security Software warning appears on the computer screen during the installation, change the ... The network scanning feature does not work . Cannot connect to run. (Macintosh) If you can read FAQs and troubleshooting suggestions at http://solutions.brother.com/. (Macintosh) Re-select your third-party Security/Firewall Software or call the software manufacturer. It is not solved,...
... does not work . Suggestions When the Cannot print to allow Network scanning. For more information, read FAQs and troubleshooting suggestions at http://solutions.brother.com/. (Windows®) If the Security Software warning appears on the computer screen during the installation, change the ... The network scanning feature does not work . Cannot connect to run. (Macintosh) If you can read FAQs and troubleshooting suggestions at http://solutions.brother.com/. (Macintosh) Re-select your third-party Security/Firewall Software or call the software manufacturer. It is not solved,...