Request Help Users Guide
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Table of Contents 1 Background 3 1.1 Overview ...3 1.2 Installation...4 2 Activation 5 3 Configuration 6 3.1 Creating and editing JSON files ...6 3.2 Settings ...7 3.3 Deploying the configuration file ...8 4 Usage 9 4.1 Requesting help from the machine's control panel 9 4.2 Troubleshooting ...10 Appendix 1 - Sample JSON File 11 ii
Table of Contents 1 Background 3 1.1 Overview ...3 1.2 Installation...4 2 Activation 5 3 Configuration 6 3.1 Creating and editing JSON files ...6 3.2 Settings ...7 3.3 Deploying the configuration file ...8 4 Usage 9 4.1 Requesting help from the machine's control panel 9 4.2 Troubleshooting ...10 Appendix 1 - Sample JSON File 11 ii
Request Help Users Guide
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... Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to the dealer/administrator. • Customisable user and dealer/IT administrator contact information stored on...Such requests, which include additional diagnostic information, are then emailed to a designated Brother dealer or IT administrator who can be sent to efficiently troubleshoot the user's machine. 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to request technical assistance from their ...
... Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to the dealer/administrator. • Customisable user and dealer/IT administrator contact information stored on...Such requests, which include additional diagnostic information, are then emailed to a designated Brother dealer or IT administrator who can be sent to efficiently troubleshoot the user's machine. 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to request technical assistance from their ...
Request Help Users Guide
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... help from the machine's control panel If there is a problem with your Brother machine's Online User's Guide at support.brother.com for troubleshooting tips. 9 Accept the privacy notice and press OK. 4. A copy of your request will be sent to your Brother machine, you can request help request has been submitted. Press Request Help. 3. On...
... help from the machine's control panel If there is a problem with your Brother machine's Online User's Guide at support.brother.com for troubleshooting tips. 9 Accept the privacy notice and press OK. 4. A copy of your request will be sent to your Brother machine, you can request help request has been submitted. Press Request Help. 3. On...
Request Help Users Guide
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If the user has agreed to Home Screen > Services > Privacy Notice. Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly. To view the privacy notice again, go to the Privacy Notice, the "Agree" button will be greyed out. 4 10 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy Notice again Solution Make sure the email settings are configured correctly.
If the user has agreed to Home Screen > Services > Privacy Notice. Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly. To view the privacy notice again, go to the Privacy Notice, the "Agree" button will be greyed out. 4 10 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy Notice again Solution Make sure the email settings are configured correctly.
Basic Users Guide
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.... • To keep your Fax Machine/Multi-Function Center needs. Brother Numbers IMPORTANT For technical help, you must be made from your Brother product. Download the latest software and utilities and read FAQs and troubleshooting tips to learn how to date, check here for all your machine...'s performance up to get the most from within that country. FAQs (Frequently Asked Questions) The Brother Solutions Center is our one-stop resource for the...
.... • To keep your Fax Machine/Multi-Function Center needs. Brother Numbers IMPORTANT For technical help, you must be made from your Brother product. Download the latest software and utilities and read FAQs and troubleshooting tips to learn how to date, check here for all your machine...'s performance up to get the most from within that country. FAQs (Frequently Asked Questions) The Brother Solutions Center is our one-stop resource for the...
Basic Users Guide
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...Follow the instructions for setting up your machine. In addition to information about the Print, Scan, Copy, Fax and Brother ControlCenter operations, useful information is included about printing from your mobile device when connected to Internet services. Mobile Print/Scan... Guide Learn the basic Fax, Copy and Scan operations and basic machine maintenance. See troubleshooting tips. PDF file / Brother Solutions Center 1 AirPrint Guide This Guide provides information for Brother iPrint&Scan This Guide provides useful information about using AirPrint to print from OS X...
...Follow the instructions for setting up your machine. In addition to information about the Print, Scan, Copy, Fax and Brother ControlCenter operations, useful information is included about printing from your mobile device when connected to Internet services. Mobile Print/Scan... Guide Learn the basic Fax, Copy and Scan operations and basic machine maintenance. See troubleshooting tips. PDF file / Brother Solutions Center 1 AirPrint Guide This Guide provides information for Brother iPrint&Scan This Guide provides useful information about using AirPrint to print from OS X...
Basic Users Guide
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Go to change without notice. vii Questions or Problems? Take a Look at support.brother.com. • Provides several ways to search! • Displays related questions for more information • Receives regular updates based on customer feedback Since the Brother Solutions Center is updated regularly, this screen is subject to your model's FAQs & Troubleshooting page on the Brother Solutions Center at our FAQs, Solutions, and Videos Online.
Go to change without notice. vii Questions or Problems? Take a Look at support.brother.com. • Provides several ways to search! • Displays related questions for more information • Receives regular updates based on customer feedback Since the Brother Solutions Center is updated regularly, this screen is subject to your model's FAQs & Troubleshooting page on the Brother Solutions Center at our FAQs, Solutions, and Videos Online.
Basic Users Guide
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... Send Faxes from Your Computer 41 Receive Faxes on Your Computer (Windows® only 41 A Troubleshooting 43 Identify the Problem 43 Error and Maintenance Messages 44 Fax and Telephone Problems 50 Troubleshooting for Other Fax Problems 51 Print or Scan Problems 53 Document and Paper Jams 55 Find the... Jammed Document or Paper 55 Clear the Document Jam 55 Clear the Paper Jam 56 B Appendix ...63 How to Enter Text on Your Brother Machine 63 Supplies...65...
... Send Faxes from Your Computer 41 Receive Faxes on Your Computer (Windows® only 41 A Troubleshooting 43 Identify the Problem 43 Error and Maintenance Messages 44 Fax and Telephone Problems 50 Troubleshooting for Other Fax Problems 51 Print or Scan Problems 53 Document and Paper Jams 55 Find the... Jammed Document or Paper 55 Clear the Document Jam 55 Clear the Paper Jam 56 B Appendix ...63 How to Enter Text on Your Brother Machine 63 Supplies...65...
Basic Users Guide
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... you select the Load Status Monitor on your computer. • Click the Troubleshooting button to access Brother's troubleshooting website. Identify the Problem Even if there seems to be a problem with your Brother machine. A Troubleshooting 43 First, check the following: • The machine's power cord is...Paper is offline. • Double-click the icon in Brother Status Monitor on Startup check box, the Status Monitor will launch automatically each time you can correct most problems yourself. A Troubleshooting Use this section to resolve problems you may encounter when ...
... you select the Load Status Monitor on your computer. • Click the Troubleshooting button to access Brother's troubleshooting website. Identify the Problem Even if there seems to be a problem with your Brother machine. A Troubleshooting 43 First, check the following: • The machine's power cord is...Paper is offline. • Double-click the icon in Brother Status Monitor on Startup check box, the Status Monitor will launch automatically each time you can correct most problems yourself. A Troubleshooting Use this section to resolve problems you may encounter when ...
Basic Users Guide
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If you cannot resolve the error, see the Online User's Guide: Error and Maintenance Messages or see: FAQs & Troubleshooting on the LCD. 2. Install the 2-sided tray firmly in the drum unit again. Take out the toner cartridge, and put it locks in the machine...completely. Remove the toner cartridge and drum unit assembly. Error and Maintenance Messages (MFC-L6800DW) If the LCD displays errors and your Android™ device supports the NFC feature, touch your device to the NFC logo on your Brother machine to access the Brother Solutions Center and browse the latest FAQs from your local...
If you cannot resolve the error, see the Online User's Guide: Error and Maintenance Messages or see: FAQs & Troubleshooting on the LCD. 2. Install the 2-sided tray firmly in the drum unit again. Take out the toner cartridge, and put it locks in the machine...completely. Remove the toner cartridge and drum unit assembly. Error and Maintenance Messages (MFC-L6800DW) If the LCD displays errors and your Android™ device supports the NFC feature, touch your device to the NFC logo on your Brother machine to access the Brother Solutions Center and browse the latest FAQs from your local...
Basic Users Guide
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... jammed paper. correctly. Press Retry. The paper is jammed in Open the fuser cover and remove all jammed paper from the ADF unit paper path. A Troubleshooting Jam 2-sided Jam Inside Jam MP Tray Jam Rear See the Online User's Guide: Clean the Corona Wire. The document was not inserted or fed...
... jammed paper. correctly. Press Retry. The paper is jammed in Open the fuser cover and remove all jammed paper from the ADF unit paper path. A Troubleshooting Jam 2-sided Jam Inside Jam MP Tray Jam Rear See the Online User's Guide: Clean the Corona Wire. The document was not inserted or fed...
Basic Users Guide
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... is in the paper tray indicated on the LCD. The machine's memory is full. Remove the toner cartridge from output tray indicated on the LCD. A Troubleshooting 47 Press and delete the previously stored secure print data. Remove the toner cartridge and drum unit assembly. Reinstall the paper tray indicated on the...
... is in the paper tray indicated on the LCD. The machine's memory is full. Remove the toner cartridge from output tray indicated on the LCD. A Troubleshooting 47 Press and delete the previously stored secure print data. Remove the toner cartridge and drum unit assembly. Reinstall the paper tray indicated on the...
Basic Users Guide
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..., you can still print. The drum unit counter Reset the drum unit counter. was not reset when a new See the instructions included with a new one. A Troubleshooting 49 size setting is near the end of its life. Order a new toner cartridge now so a replacement toner cartridge is time to replace the drum...
..., you can still print. The drum unit counter Reset the drum unit counter. was not reset when a new See the instructions included with a new one. A Troubleshooting 49 size setting is near the end of its life. Order a new toner cartridge now so a replacement toner cartridge is time to replace the drum...
Basic Users Guide
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...to Basic (for Other Fax Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Difficulties Cannot send a fax. A Troubleshooting 51 Cannot receive a fax. Print the Transmission Verification Report and check for a dial tone. Troubleshooting for VoIP). If you hear static or interference... problems receiving faxes or voice messages, set up correctly. 1. Record the outgoing message on the same line as the Brother machine, make sure your answering machine is no dial tone, connect a known working telephone and telephone line cord to...
...to Basic (for Other Fax Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Difficulties Cannot send a fax. A Troubleshooting 51 Cannot receive a fax. Print the Transmission Verification Report and check for a dial tone. Troubleshooting for VoIP). If you hear static or interference... problems receiving faxes or voice messages, set up correctly. 1. Record the outgoing message on the same line as the Brother machine, make sure your answering machine is no dial tone, connect a known working telephone and telephone line cord to...
Basic Users Guide
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.... Click Scan in the left navigation bar, and then click Scanners and Cameras. b. Click the Network Setting tab to Your Brother Machine A Troubleshooting 53 Do one of the machine's protective parts have been removed. 2 The interface cables are securely connected to the WLAN access...®) Click (Start) > Control Panel > Hardware and Sound > Scanners and Cameras. (Windows® 7) Click (Start) > All Programs > Brother > Brother Utilities. If the Wi-Fi light on your machine's control panel is installed on your computer, see the Online User's Guide: Introduction to confirm the...
.... Click Scan in the left navigation bar, and then click Scanners and Cameras. b. Click the Network Setting tab to Your Brother Machine A Troubleshooting 53 Do one of the machine's protective parts have been removed. 2 The interface cables are securely connected to the WLAN access...®) Click (Start) > Control Panel > Hardware and Sound > Scanners and Cameras. (Windows® 7) Click (Start) > All Programs > Brother > Brother Utilities. If the Wi-Fi light on your machine's control panel is installed on your computer, see the Online User's Guide: Introduction to confirm the...
Basic Users Guide
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... If your document or paper jams inside the machine, the LCD message or Status Monitor will help you to prevent future jams. 55 Jam Tray 5. A Troubleshooting If the document rips or tears, remove all small paper scraps to find it. Jam Inside 3 Close the ADF cover.
... If your document or paper jams inside the machine, the LCD message or Status Monitor will help you to prevent future jams. 55 Jam Tray 5. A Troubleshooting If the document rips or tears, remove all small paper scraps to find it. Jam Inside 3 Close the ADF cover.
Basic Users Guide
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... from in the MP tray and make sure the paper stays under the maximum paper height guides (1) on both hands allows you to resume printing. A Troubleshooting 3 Fan the paper stack, and then put it back in the MP tray. 4 Reload paper in and around the MP tray. 1 Pull the paper tray...
... from in the MP tray and make sure the paper stays under the maximum paper height guides (1) on both hands allows you to resume printing. A Troubleshooting 3 Fan the paper stack, and then put it back in the MP tray. 4 Reload paper in and around the MP tray. 1 Pull the paper tray...
Basic Users Guide
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... parts inside the machine. 2 Open the front cover. 4 Use both hands to cool down before touching them. WARNING HOT SURFACE The machine's internal parts will be extremely hot. A Troubleshooting 6 Close the back cover until it locks in the closed position. 59 Paper is Jammed inside the Machine If the machine's control panel...
... parts inside the machine. 2 Open the front cover. 4 Use both hands to cool down before touching them. WARNING HOT SURFACE The machine's internal parts will be extremely hot. A Troubleshooting 6 Close the back cover until it locks in the closed position. 59 Paper is Jammed inside the Machine If the machine's control panel...
Basic Users Guide
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A Troubleshooting 61 Paper is Jammed in the 2-sided Tray If the machine's control panel or the Status Monitor indicates that there is a jam in the 2sided paper tray, follow these steps: 1 Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. 2 Pull...
A Troubleshooting 61 Paper is Jammed in the 2-sided Tray If the machine's control panel or the Status Monitor indicates that there is a jam in the 2sided paper tray, follow these steps: 1 Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. 2 Pull...
Basic Users Guide
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T TAD (Telephone Answering Device), external 30, 37 Troubleshooting 43 document and paper jams 55 error and maintenance messages ..44 fax and telephone problems ...........50 print or scan problems 53 V Voice Mail 32, 37 VoIP systems 30, 37 Volume 7 W Warranty is in the box Notice of disclaimer iv 67 C Index
T TAD (Telephone Answering Device), external 30, 37 Troubleshooting 43 document and paper jams 55 error and maintenance messages ..44 fax and telephone problems ...........50 print or scan problems 53 V Voice Mail 32, 37 VoIP systems 30, 37 Volume 7 W Warranty is in the box Notice of disclaimer iv 67 C Index