Request Help Users Guide
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Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to the dealer/administrator. • Customisable user and dealer/IT administrator contact information stored on the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 Such requests, which include...
Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to the dealer/administrator. • Customisable user and dealer/IT administrator contact information stored on the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 Such requests, which include...
Request Help Users Guide
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... Brother machines on your local Brother office. 2 You can download the tool from support.brother.com. The Licence Selection window appears. 2 Activation To activate the "Request Help" solution, send a valid licence file to a local network, and available. • The target machines have the latest firmware installed. NOTE To successfully send licence files to the target machines, make sure that: • The target machines are correctly set up, connected to the target machine using...
... Brother machines on your local Brother office. 2 You can download the tool from support.brother.com. The Licence Selection window appears. 2 Activation To activate the "Request Help" solution, send a valid licence file to a local network, and available. • The target machines have the latest firmware installed. NOTE To successfully send licence files to the target machines, make sure that: • The target machines are correctly set up, connected to the target machine using...
Request Help Users Guide
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... are supported: Category services_mail contact_info personal_info privacy_policy request_help Description The Services email server settings The details of the recipient of service requests The details of the sender of service requests The privacy notice settings The Request Help solution's settings For a sample JSON file, see Appendix 1. 6 3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother...
... are supported: Category services_mail contact_info personal_info privacy_policy request_help Description The Services email server settings The details of the recipient of service requests The details of the sender of service requests The privacy notice settings The Request Help solution's settings For a sample JSON file, see Appendix 1. 6 3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother...
Request Help Users Guide
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Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly. If the user has agreed to Home Screen > Services > Privacy Notice. To view the privacy notice again, go to the Privacy Notice, the "Agree" button will be greyed out. 4 10 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy Notice again Solution Make sure the email settings are configured correctly.
Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly. If the user has agreed to Home Screen > Services > Privacy Notice. To view the privacy notice again, go to the Privacy Notice, the "Agree" button will be greyed out. 4 10 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy Notice again Solution Make sure the email settings are configured correctly.
Basic Users Guide
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... Guide Read this Guide for Brother iPrint&Scan This Guide provides useful information about accessing Internet services from your Brother machine to a Wi-Fi® network. HTML and PDF file / Brother Solutions Center 1 Web Connect Guide This Guide provides useful information about printing from your mobile device, and scanning from the Brother machine, as well as downloading images, printing data and uploading files directly to Find Them Which Guide? PDF file / Brother Solutions Center 1 1 Visit solutions.brother.com/manuals. Printed / In the box Online User's Guide This guide...
... Guide Read this Guide for Brother iPrint&Scan This Guide provides useful information about accessing Internet services from your Brother machine to a Wi-Fi® network. HTML and PDF file / Brother Solutions Center 1 Web Connect Guide This Guide provides useful information about printing from your mobile device, and scanning from the Brother machine, as well as downloading images, printing data and uploading files directly to Find Them Which Guide? PDF file / Brother Solutions Center 1 1 Visit solutions.brother.com/manuals. Printed / In the box Online User's Guide This guide...
Basic Users Guide
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...the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load Paper in the Multi‑purpose Tray (MP Tray 10 Change the Check Paper Size Setting 11 Change the Paper Size and Paper Type 12 Recommended Print Media 12 Using Special Paper 13 3 Print ...14 Print from Your Computer 14 Print a Document (Macintosh 14 Print a Document (Windows 14 Print on Both Sides of the Paper Automatically (Windows 14 Print More Than One Page on a Single Sheet of Paper (N in...
...the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load Paper in the Multi‑purpose Tray (MP Tray 10 Change the Check Paper Size Setting 11 Change the Paper Size and Paper Type 12 Recommended Print Media 12 Using Special Paper 13 3 Print ...14 Print from Your Computer 14 Print a Document (Macintosh 14 Print a Document (Windows 14 Print on Both Sides of the Paper Automatically (Windows 14 Print More Than One Page on a Single Sheet of Paper (N in...
Basic Users Guide
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... model's Manuals page on the LCD. If you received into the memory appears at support.brother.com to download the guide. • [USB] Press to access the Direct Print and Scan to USB menus. • [2 in 1 ID Copy option. 2. For more information, see the Web Connect Guide. New Fax When [Fax Preview] is an error or maintenance message; Date & Time Displays the date and time set to change settings. For more information, see the Web Connect Guide. • [Web] Press to connect the Brother machine to access the [Settings] menu...
... model's Manuals page on the LCD. If you received into the memory appears at support.brother.com to download the guide. • [USB] Press to access the Direct Print and Scan to USB menus. • [2 in 1 ID Copy option. 2. For more information, see the Web Connect Guide. New Fax When [Fax Preview] is an error or maintenance message; Date & Time Displays the date and time set to change settings. For more information, see the Web Connect Guide. • [Web] Press to connect the Brother machine to access the [Settings] menu...
Basic Users Guide
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... use. Click Tools in the dialog box to bring up the Apps screen). Access Brother Utilities (Windows®) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 2 Select your machine (where XXXX is the name of your model). 1 Do one of the following: • (Windows® XP, Windows Vista®, Windows® 7, Windows Server® 2003, Windows Server...
... use. Click Tools in the dialog box to bring up the Apps screen). Access Brother Utilities (Windows®) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 2 Select your machine (where XXXX is the name of your model). 1 Do one of the following: • (Windows® XP, Windows Vista®, Windows® 7, Windows Server® 2003, Windows Server...
Basic Users Guide
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... for 2-sided printing, change the machine's setting by completing the following step: • Press [Settings] > [All Settings] > [Printer] > [2sided] > [Single Image] > [2sided Feed]. 1 Press [Settings] > [All Settings] > [General Setup] > [Tray Setting] > [Check Size]. 2 Press [On] or [Off]. 3 Press . Related Information • Print on Envelopes, Thick Paper or Labels on your machine's Check Size setting, the machine displays a message when you remove a paper tray or load paper using the MP tray, asking if you turn on page 16 11 2 Paper Handling Make sure the paper is On...
... for 2-sided printing, change the machine's setting by completing the following step: • Press [Settings] > [All Settings] > [Printer] > [2sided] > [Single Image] > [2sided Feed]. 1 Press [Settings] > [All Settings] > [General Setup] > [Tray Setting] > [Check Size]. 2 Press [On] or [Off]. 3 Press . Related Information • Print on Envelopes, Thick Paper or Labels on your machine's Check Size setting, the machine displays a message when you remove a paper tray or load paper using the MP tray, asking if you turn on page 16 11 2 Paper Handling Make sure the paper is On...
Basic Users Guide
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... model), and then click the printing properties or preferences button. For more information, see the Online User's Guide: Print from Your Computer (Windows®). • Select Letter, Legal, or Folio size paper when using the application. 4 Click the 2-sided / Booklet drop-down list and select the 2-sided option. 14 The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to set the orientation using...
... model), and then click the printing properties or preferences button. For more information, see the Online User's Guide: Print from Your Computer (Windows®). • Select Letter, Legal, or Folio size paper when using the application. 4 Click the 2-sided / Booklet drop-down list and select the 2-sided option. 14 The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to set the orientation using...
Basic Users Guide
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... orientation using the application. 4 Click the Multiple Page drop-down list and select the 2 in 1, 4 in 1, 9 in 1, 16 in 1, or 25 in 1 option. 5 Click OK. 6 Complete your print operation. 3 Print 1 Select the print command in inches or millimeters, select theBinding Offset check box. 8 Click OK. 9 Click OK again, and then complete your print operation. 5 Click the 2-sided Settings button. 6 Select an option from the 2-sided Type menu...
... orientation using the application. 4 Click the Multiple Page drop-down list and select the 2 in 1, 4 in 1, 9 in 1, 16 in 1, or 25 in 1 option. 5 Click OK. 6 Complete your print operation. 3 Print 1 Select the print command in inches or millimeters, select theBinding Offset check box. 8 Click OK. 9 Click OK again, and then complete your print operation. 5 Click the 2-sided Settings button. 6 Select an option from the 2-sided Type menu...
Basic Users Guide
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... tray. 1 1 • Make sure the paper is below the maximum paper mark (1). • Load paper into the MP tray with the printing surface face up. 7 Select the print command in the Multi‑purpose Tray (MP Tray) on page 10 17 The printer driver window appears. 9 Click the Paper Size drop-down list and select your paper size. 10 Click the Media Type drop-down list and select the type of paper you set the orientation using...
... tray. 1 1 • Make sure the paper is below the maximum paper mark (1). • Load paper into the MP tray with the printing surface face up. 7 Select the print command in the Multi‑purpose Tray (MP Tray) on page 10 17 The printer driver window appears. 9 Click the Paper Size drop-down list and select your paper size. 10 Click the Media Type drop-down list and select the type of paper you set the orientation using...
Basic Users Guide
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... the Online User's Guide: Scan Using the Scan Button on Your Brother Machine. 4 Press [to File]. 5 If the machine is highlighted and moves to the middle of the following: • To change : • [2-sided Scan] • [Scan Settings] • [Scan Type] • [Resolution] • [File Type] • [Document Size] • [Brightness] • [Contrast] • [ADF Auto Deskew] • [Skip Blank Page] • [Remove Background Color] (available only for the [Color] and [Gray] options.) 8 Make the changes you want to send the document...
... the Online User's Guide: Scan Using the Scan Button on Your Brother Machine. 4 Press [to File]. 5 If the machine is highlighted and moves to the middle of the following: • To change : • [2-sided Scan] • [Scan Settings] • [Scan Type] • [Resolution] • [File Type] • [Document Size] • [Brightness] • [Contrast] • [ADF Auto Deskew] • [Skip Blank Page] • [Remove Background Color] (available only for the [Color] and [Gray] options.) 8 Make the changes you want to send the document...
Basic Users Guide
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... bps and turn off all automatic answering operations unless you are using these modes. Fax Only Mode ([Fax] or [Fax Only] in the machine's menu) Fax Only Mode automatically answers every call . To receive a fax in Manual Mode, lift the handset of phone system that uses an Internet connection, rather than a traditional phone line. • Telephone providers frequently bundle VoIP together with Internet and cable services. 1 Press [Settings] > [All Settings] > [Initial Setup] > [Compatibility]. 2 Press...
... bps and turn off all automatic answering operations unless you are using these modes. Fax Only Mode ([Fax] or [Fax Only] in the machine's menu) Fax Only Mode automatically answers every call . To receive a fax in Manual Mode, lift the handset of phone system that uses an Internet connection, rather than a traditional phone line. • Telephone providers frequently bundle VoIP together with Internet and cable services. 1 Press [Settings] > [All Settings] > [Initial Setup] > [Compatibility]. 2 Press...
Basic Users Guide
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... the Brother machine. Select [External TAD] as your receive mode. Will you be using your telephone on the same line. See Related Information: Receive Modes. See Related Information: Receive Modes. Choose [Manual] as your receive mode. See Related Information: Voice Mail. Voice messages are printed. Select [Fax] or [Fax Only] as your receive mode. Select [Fax/Tel] as a fax. If you cannot change the [Receive Mode] option, make sure...
... the Brother machine. Select [External TAD] as your receive mode. Will you be using your telephone on the same line. See Related Information: Receive Modes. See Related Information: Receive Modes. Choose [Manual] as your receive mode. See Related Information: Voice Mail. Voice messages are printed. Select [Fax] or [Fax Only] as your receive mode. Select [Fax/Tel] as a fax. If you cannot change the [Receive Mode] option, make sure...
Basic Users Guide
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... the error, see the Online User's Guide: Error and Maintenance Messages or see: FAQs & Troubleshooting on your Brother machine to access the Brother Solutions Center and browse the latest FAQs from your local Brother dealer. Install the 2-sided tray firmly in the following table. 3. If the problem continues, contact Brother Customer Service or your device. (Your mobile telephone provider's message and data rates may apply.) Make sure the NFC settings of the machine is Open...
... the error, see the Online User's Guide: Error and Maintenance Messages or see: FAQs & Troubleshooting on your Brother machine to access the Brother Solutions Center and browse the latest FAQs from your local Brother dealer. Install the 2-sided tray firmly in the following table. 3. If the problem continues, contact Brother Customer Service or your device. (Your mobile telephone provider's message and data rates may apply.) Make sure the NFC settings of the machine is Open...
Basic Users Guide
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... 2-sided printing. was installed. new drum unit. The fuser unit is available when the LCD displays Replace Toner. Leave the machine idle for that paper size. Error Message Cause Action Self-Diagnostic The temperature of paper during copying and the machine could not feed the same size paper from the next priority tray. Size Error The paper size defined in the tray available for the tray. not the correct size and is not Load the correct size of paper for automatic 2- displays Replace Drum. The toner cartridge is...
... 2-sided printing. was installed. new drum unit. The fuser unit is available when the LCD displays Replace Toner. Leave the machine idle for that paper size. Error Message Cause Action Self-Diagnostic The temperature of paper during copying and the machine could not feed the same size paper from the next priority tray. Size Error The paper size defined in the tray available for the tray. not the correct size and is not Load the correct size of paper for automatic 2- displays Replace Drum. The toner cartridge is...
Basic Users Guide
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... 50,000 pages 3 Applicable Models MFC-L6750DW/MFC-L6900DW MFC-L6750DW/MFC-L6900DW MFC-L6750DW/MFC-L6900DW MFC-L6900DW MFC-L6750DW/MFC-L6900DW 1 Approximate cartridge yield is declared in the Status Monitor. Macintosh users can access Brother CreativeCenter at this web address: http://www.brother.com/creativecenter 62 Supply Items Supply order No. The toner cartridge and drum unit are using Windows®, double-click the Brother CreativeCenter icon on 1 page per job and 30,000 pages based on your desktop to access our FREE website...
... 50,000 pages 3 Applicable Models MFC-L6750DW/MFC-L6900DW MFC-L6750DW/MFC-L6900DW MFC-L6750DW/MFC-L6900DW MFC-L6900DW MFC-L6750DW/MFC-L6900DW 1 Approximate cartridge yield is declared in the Status Monitor. Macintosh users can access Brother CreativeCenter at this web address: http://www.brother.com/creativecenter 62 Supply Items Supply order No. The toner cartridge and drum unit are using Windows®, double-click the Brother CreativeCenter icon on 1 page per job and 30,000 pages based on your desktop to access our FREE website...
Quick Setup Guide
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... 1. Press [Time]. 2. D01GT3001-00 USA/CAN Version D Unpack the machine and check the components Watch our Video FAQs for the year using the Touchscreen, and then press [OK]. The latest manuals are available on this Quick Setup Guide show the MFC‑L6900DW. 1 Remove the packing materials and install the drum unit and toner cartridge assembly 2 Load paper in this machine, go to use the fax feature on the Brother Solutions...
... 1. Press [Time]. 2. D01GT3001-00 USA/CAN Version D Unpack the machine and check the components Watch our Video FAQs for the year using the Touchscreen, and then press [OK]. The latest manuals are available on this Quick Setup Guide show the MFC‑L6900DW. 1 Remove the packing materials and install the drum unit and toner cartridge assembly 2 Load paper in this machine, go to use the fax feature on the Brother Solutions...
Quick Setup Guide
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... fix identified problems. To check for OS X and iOS users. Finish To use network tools/utilities securely and to Print and scan using a wireless network connection: When the Wireless Device Setup screen appears, select Setup without CD-ROM drive Download the full driver and software package from unauthorized access. When instructed, go to protect your machine from the Brother Solutions Center. (Macintosh) solutions.brother.com/mac (Windows®) solutions.brother.com/windows Follow the on your model's Manuals web page. Restart your machine...
... fix identified problems. To check for OS X and iOS users. Finish To use network tools/utilities securely and to Print and scan using a wireless network connection: When the Wireless Device Setup screen appears, select Setup without CD-ROM drive Download the full driver and software package from unauthorized access. When instructed, go to protect your machine from the Brother Solutions Center. (Macintosh) solutions.brother.com/mac (Windows®) solutions.brother.com/windows Follow the on your model's Manuals web page. Restart your machine...