Request Help Users Guide
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Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to the dealer/administrator. • Customisable user and dealer/IT administrator contact information stored on the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 Such requests, which include...
Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to the dealer/administrator. • Customisable user and dealer/IT administrator contact information stored on the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 Such requests, which include...
Request Help Users Guide
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... update your network. The tool lists the Brother machines on your machine's firmware, go to support.brother.com and download the Firmware Update Tool. • You know the target machines' passwords. When the activation is correct, and then click the Activate button. If the machines are correctly set up, connected to a local network, and available. • The target machines have the latest firmware installed. 2 Activation To activate the "Request Help" solution, send a valid licence file...
... update your network. The tool lists the Brother machines on your machine's firmware, go to support.brother.com and download the Firmware Update Tool. • You know the target machines' passwords. When the activation is correct, and then click the Activate button. If the machines are correctly set up, connected to a local network, and available. • The target machines have the latest firmware installed. 2 Activation To activate the "Request Help" solution, send a valid licence file...
Request Help Users Guide
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... sender of service requests The privacy notice settings The Request Help solution's settings For a sample JSON file, see Appendix 1. 6 JSON file format (Example) 3 { "attributes": { "software_id": "pns_firmware", fixed value "pns_firmware" "setting_version": "", version (operators can be used to create and edit settings files. 3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment...
... sender of service requests The privacy notice settings The Request Help solution's settings For a sample JSON file, see Appendix 1. 6 JSON file format (Example) 3 { "attributes": { "software_id": "pns_firmware", fixed value "pns_firmware" "setting_version": "", version (operators can be used to create and edit settings files. 3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment...
Basic Users Guide
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... Brother machine without installing a printer driver. Where Is It? Printed / In the box Basic User's Guide Learn the basic Fax, Copy and Scan operations and basic machine maintenance. PDF file / Brother Solutions Center 1 Google Cloud Print Guide This Guide provides details about accessing Internet services from your Brother machine to your machine. What's in It? Product Safety Guide Read this Guide for printing Solutions Center 1 over the Internet. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers...
... Brother machine without installing a printer driver. Where Is It? Printed / In the box Basic User's Guide Learn the basic Fax, Copy and Scan operations and basic machine maintenance. PDF file / Brother Solutions Center 1 Google Cloud Print Guide This Guide provides details about accessing Internet services from your Brother machine to your machine. What's in It? Product Safety Guide Read this Guide for printing Solutions Center 1 over the Internet. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers...
Basic Users Guide
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...the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load Paper in the Multi‑purpose Tray (MP Tray 10 Change the Check Paper Size Setting 11 Change the Paper Size and Paper Type 12 Recommended Print Media 12 Using Special Paper 13 3 Print ...14 Print from Your Computer 14 Print a Document (Macintosh 14 Print a Document (Windows 14 Print on Both Sides of the Paper Automatically (Windows 14 Print More Than One Page on a Single Sheet of Paper (N in...
...the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load Paper in the Multi‑purpose Tray (MP Tray 10 Change the Check Paper Size Setting 11 Change the Paper Size and Paper Type 12 Recommended Print Media 12 Using Special Paper 13 3 Print ...14 Print from Your Computer 14 Print a Document (Macintosh 14 Print a Document (Windows 14 Print on Both Sides of the Paper Automatically (Windows 14 Print More Than One Page on a Single Sheet of Paper (N in...
Basic Users Guide
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... using a wireless connection, a four-level indicator displays the current wireless signal strength. 5. For more information, see the Web Connect Guide. or (Wireless Status) Press to an Internet service. If you received into the memory appears at support.brother.com to download the guide. • [USB] Press to access the Direct Print and Scan to USB menus. • [2 in 1 ID Copy] Press to access the Function screens. Go to access the [Settings] menu. Press to access the [Toner] menu. 4. (Settings) Press to your model's Manuals page...
... using a wireless connection, a four-level indicator displays the current wireless signal strength. 5. For more information, see the Web Connect Guide. or (Wireless Status) Press to an Internet service. If you received into the memory appears at support.brother.com to download the guide. • [USB] Press to access the Direct Print and Scan to USB menus. • [2 in 1 ID Copy] Press to access the Function screens. Go to access the [Settings] menu. Press to access the [Toner] menu. 4. (Settings) Press to your model's Manuals page...
Basic Users Guide
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...instructions in the left corner of the Start screen and click (if you want to use. Access Brother Utilities (Windows®) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 2 Select your machine (where XXXX is the name of your model). 1 Do one of the following: • (Windows® XP, Windows Vista®, Windows® 7, Windows Server...uninstall the software and drivers. 6 When the Apps screen appears, tap or click (Brother Utilities). 3 Choose the operation you are using a touch-based device, ...
...instructions in the left corner of the Start screen and click (if you want to use. Access Brother Utilities (Windows®) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 2 Select your machine (where XXXX is the name of your model). 1 Do one of the following: • (Windows® XP, Windows Vista®, Windows® 7, Windows Server...uninstall the software and drivers. 6 When the Apps screen appears, tap or click (Brother Utilities). 3 Choose the operation you are using a touch-based device, ...
Basic Users Guide
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...'s Check Size setting, the machine displays a message when you remove a paper tray or load paper using the MP tray, asking if you use Letterhead or Preprinted paper for 2-sided printing, change the machine's setting by completing the following step: • Press [Settings] > [All Settings] > [Printer] > [2sided] > [Single Image] > [2sided Feed]. 1 Press [Settings] > [All Settings] > [General Setup] > [Tray Setting] > [Check Size]. 2 Press [On] or [Off]. 3 Press . Paper Orientation for Letterhead and Preprinted Paper For 1-sided printing Change the Check Paper Size Setting When you turn...
...'s Check Size setting, the machine displays a message when you remove a paper tray or load paper using the MP tray, asking if you use Letterhead or Preprinted paper for 2-sided printing, change the machine's setting by completing the following step: • Press [Settings] > [All Settings] > [Printer] > [2sided] > [Single Image] > [2sided Feed]. 1 Press [Settings] > [All Settings] > [General Setup] > [Tray Setting] > [Check Size]. 2 Press [On] or [Off]. 3 Press . Paper Orientation for Letterhead and Preprinted Paper For 1-sided printing Change the Check Paper Size Setting When you turn...
Basic Users Guide
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... Print. 4 Complete your model), and then click the printing properties or preferences button. For more information, see the Online User's Guide: Print from Your Computer (Windows®). • Select Letter, Legal, or Folio size paper when using the application. 4 Click the 2-sided / Booklet drop-down list and select the 2-sided option. 14 The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to set...
... Print. 4 Complete your model), and then click the printing properties or preferences button. For more information, see the Online User's Guide: Print from Your Computer (Windows®). • Select Letter, Legal, or Folio size paper when using the application. 4 Click the 2-sided / Booklet drop-down list and select the 2-sided option. 14 The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to set...
Basic Users Guide
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..., and then complete your print operation. 5 Click the 2-sided Settings button. 6 Select an option from the 2-sided Type menu. 7 If you set the orientation of your model), and then click the printing properties or preferences button. The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to specify the offset for binding in your application. 2 Select Brother XXX-XXXX (where XXXX...
..., and then complete your print operation. 5 Click the 2-sided Settings button. 6 Select an option from the 2-sided Type menu. 7 If you set the orientation of your model), and then click the printing properties or preferences button. The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to specify the offset for binding in your application. 2 Select Brother XXX-XXXX (where XXXX...
Basic Users Guide
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... Tray (MP Tray) on page 10 17 3 Print 6 Load paper or labels in the MP tray. 1 1 • Make sure the paper is the name of your printout. If your application contains a similar setting, we recommend that you are using the application. 13 Change other printer settings if needed. 14 Click OK. 15 Click Print. Related Information • Load Paper in your model), and then click the printing properties or preferences button...
... Tray (MP Tray) on page 10 17 3 Print 6 Load paper or labels in the MP tray. 1 1 • Make sure the paper is the name of your printout. If your application contains a similar setting, we recommend that you are using the application. 13 Change other printer settings if needed. 14 Click OK. 15 Click Print. Related Information • Load Paper in your model), and then click the printing properties or preferences button...
Basic Users Guide
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.... NOTE Use the Scan button on Your Brother Machine. 4 Press [to File]. 5 If the machine is highlighted and moves to the middle of the following: • To change : • [2-sided Scan] • [Scan Settings] • [Scan Type] • [Resolution] • [File Type] • [Document Size] • [Brightness] • [Contrast] • [ADF Auto Deskew] • [Skip Blank Page] • [Remove Background Color] (available only for the [Color] and [Gray] options.) 8 Make the changes you want to display the...
.... NOTE Use the Scan button on Your Brother Machine. 4 Press [to File]. 5 If the machine is highlighted and moves to the middle of the following: • To change : • [2-sided Scan] • [Scan Settings] • [Scan Type] • [Resolution] • [File Type] • [Document Size] • [Brightness] • [Contrast] • [ADF Auto Deskew] • [Skip Blank Page] • [Remove Background Color] (available only for the [Color] and [Gray] options.) 8 Make the changes you want to display the...
Basic Users Guide
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...]. Fax/Tel Mode ([Fax/Tel] in the machine's menu) Fax/Tel Mode helps you to minimize errors in Manual Mode, lift the handset of phone system that uses an Internet connection, rather than a traditional phone line. • Telephone providers frequently bundle VoIP together with Internet and cable services. 1 Press [Settings] > [All Settings] > [Initial Setup] > [Compatibility]. 2 Press the option you hear fax tones (short repeating beeps), press [Fax Start] and then [Receive] to change...
...]. Fax/Tel Mode ([Fax/Tel] in the machine's menu) Fax/Tel Mode helps you to minimize errors in Manual Mode, lift the handset of phone system that uses an Internet connection, rather than a traditional phone line. • Telephone providers frequently bundle VoIP together with Internet and cable services. 1 Press [Settings] > [All Settings] > [Initial Setup] > [Compatibility]. 2 Press the option you hear fax tones (short repeating beeps), press [Fax Start] and then [Receive] to change...
Basic Users Guide
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... instructions in the machine. The 2-sided tray is not installed correctly. Remove the toner cartridge and drum unit assembly. Close the back cover of both your Brother machine and your local Brother dealer. Open and then firmly close the front cover of the machine is not completely closed completely. Find the Error Using the LCD Find the Solution 1. If you cannot resolve the error, see the Online User's Guide: Error and Maintenance Messages or see: FAQs & Troubleshooting...
... instructions in the machine. The 2-sided tray is not installed correctly. Remove the toner cartridge and drum unit assembly. Close the back cover of both your Brother machine and your local Brother dealer. Open and then firmly close the front cover of the machine is not completely closed completely. Find the Error Using the LCD Find the Solution 1. If you cannot resolve the error, see the Online User's Guide: Error and Maintenance Messages or see: FAQs & Troubleshooting...
Basic Users Guide
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... The drum unit is time to turn off the machine, wait a few seconds, and then turn it on . displays Replace Drum. The toner cartridge is not the correct size. Replace the drum unit with the drum was installed. was not reset when a new See the instructions included with a new one. Choose a paper size supported by the defined tray. Paper sizes available for 15 minutes with the power on again. The fuser unit is available when the LCD displays Replace Toner. Order a new toner cartridge now so a replacement toner cartridge...
... The drum unit is time to turn off the machine, wait a few seconds, and then turn it on . displays Replace Drum. The toner cartridge is not the correct size. Replace the drum unit with the drum was installed. was not reset when a new See the instructions included with a new one. Choose a paper size supported by the defined tray. Paper sizes available for 15 minutes with the power on again. The fuser unit is available when the LCD displays Replace Toner. Order a new toner cartridge now so a replacement toner cartridge...
Basic Users Guide
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... Receive Mode 3 Try changing the compatibility settings. For more information, see Related Information: Set Telephone Line Compatibility for Interference and VoIP Systems. If the problem still is directly connected to the fax, the problem may be unrelated to a telephone wall jack. Fax and Telephone Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW If you can send and receive faxes when the telephone line is not resolved, turn the machine off...
... Receive Mode 3 Try changing the compatibility settings. For more information, see Related Information: Set Telephone Line Compatibility for Interference and VoIP Systems. If the problem still is directly connected to the fax, the problem may be unrelated to a telephone wall jack. Fax and Telephone Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW If you can send and receive faxes when the telephone line is not resolved, turn the machine off...
Basic Users Guide
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... are using a VoIP system, try changing the Compatibility setting to the LINE jack. Set your Brother machine's Receive Mode to External TAD. This will lower modem speed and turn off Error Correction Mode (ECM). Ask the other party to send a fax." 5. For example: "After the beep, leave a message or press *51 and Start to check that the receiving machine has paper. If you are having problems receiving faxes or voice messages, set...
... are using a VoIP system, try changing the Compatibility setting to the LINE jack. Set your Brother machine's Receive Mode to External TAD. This will lower modem speed and turn off Error Correction Mode (ECM). Ask the other party to send a fax." 5. For example: "After the beep, leave a message or press *51 and Start to check that the receiving machine has paper. If you are having problems receiving faxes or voice messages, set...
Basic Users Guide
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.../MFC-L5700DW/ MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/ MFC-L6800DW MFC-L6700DW/MFC-L6800DW DCP-L5500DN/DCP-L5600DN/ DCP-L5650DN/MFC-L5700DW/ MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/ MFC-L6800DW 1 Approximate cartridge yield is declared in the Status Monitor. Macintosh users can access Brother CreativeCenter at this web address: http://www.brother.com/creativecenter B Appendix 65 The toner cartridge and drum unit are using Windows®, double-click the Brother CreativeCenter icon on your machine's control panel or in accordance with photos...
.../MFC-L5700DW/ MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/ MFC-L6800DW MFC-L6700DW/MFC-L6800DW DCP-L5500DN/DCP-L5600DN/ DCP-L5650DN/MFC-L5700DW/ MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/ MFC-L6800DW 1 Approximate cartridge yield is declared in the Status Monitor. Macintosh users can access Brother CreativeCenter at this web address: http://www.brother.com/creativecenter B Appendix 65 The toner cartridge and drum unit are using Windows®, double-click the Brother CreativeCenter icon on your machine's control panel or in accordance with photos...
Quick Setup Guide
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... Quick Setup Guide show the MFC‑L6800DW. 1 Remove the packing materials and install the drum unit and toner cartridge assembly Discard the silica gel pack. 2 Load paper in the paper tray Adjust the paper guides. D01GT2001-00 USA/CAN Version C Unpack the machine and check the components Watch our Video FAQs for the month using the Touchscreen, and then press [OK]. 3. On the machine's Touchscreen, press [Settings] > [All Settings] > [Initial Setup] > [Local Language]. 2. A. Telephone number...
... Quick Setup Guide show the MFC‑L6800DW. 1 Remove the packing materials and install the drum unit and toner cartridge assembly Discard the silica gel pack. 2 Load paper in the paper tray Adjust the paper guides. D01GT2001-00 USA/CAN Version C Unpack the machine and check the components Watch our Video FAQs for the month using the Touchscreen, and then press [OK]. 3. On the machine's Touchscreen, press [Settings] > [All Settings] > [Initial Setup] > [Local Language]. 2. A. Telephone number...
Quick Setup Guide
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... the SSID. Before printing from unauthorized access. Brother regularly updates firmware to protect your machine from your mobile device, your machine must be configured according to step or Download "Brother iPrint&Scan" to Alternate wireless configuration method (Setup Wizard). below . We recommend immediately changing the default password to use network tools/utilities securely and to add features and fix identified problems. To check for the latest firmware, visit solutions.brother.com/up1. Wireless network NOTE: If you...
... the SSID. Before printing from unauthorized access. Brother regularly updates firmware to protect your machine from your mobile device, your machine must be configured according to step or Download "Brother iPrint&Scan" to Alternate wireless configuration method (Setup Wizard). below . We recommend immediately changing the default password to use network tools/utilities securely and to add features and fix identified problems. To check for the latest firmware, visit solutions.brother.com/up1. Wireless network NOTE: If you...