Users Manual - English
Page 3
... your Brother product. Your registration with Brother International Corporation, you bought the machine. Calls must call the country where you will help , you must be recorded as confirmation of the purchase date of a Brother authorized service center, call 1-877-BROTHER. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips...
... your Brother product. Your registration with Brother International Corporation, you bought the machine. Calls must call the country where you will help , you must be recorded as confirmation of the purchase date of a Brother authorized service center, call 1-877-BROTHER. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips...
Users Manual - English
Page 19
... your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register ...... 12 A xvii International ENERGY STAR® Compliance Statement ....11-5 Important safety instructions 11-6 Trademarks 11-8 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document jams 12-5 Document...
... your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register ...... 12 A xvii International ENERGY STAR® Compliance Statement ....11-5 Important safety instructions 11-6 Trademarks 11-8 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document jams 12-5 Document...
Users Manual - English
Page 136
...™, you try to get your attention. When an error message appears on the LCD, the machine will appear if you can easily identify and troubleshoot any difficulties. No File-This message will beep to access a media card in the drive (slot) that does not contain a .JPG file. To clear this...
...™, you try to get your attention. When an error message appears on the LCD, the machine will appear if you can easily identify and troubleshoot any difficulties. No File-This message will beep to access a media card in the drive (slot) that does not contain a .JPG file. To clear this...
Users Manual - English
Page 146
...machine. Connection Fail You tried to poll a fax machine that Check the other person's Try to send or receive again. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 1 If you bought the machine. If the problem continues, call the country where you need additional... help , you must be made from your computer. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Comm.Error Poor ...
...machine. Connection Fail You tried to poll a fax machine that Check the other person's Try to send or receive again. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 1 If you bought the machine. If the problem continues, call the country where you need additional... help , you must be made from your computer. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Comm.Error Poor ...
Users Manual - English
Page 147
... A-4.) Allow the machine to cool down. Order a new ink cartridge. (See Ordering accessories and supplies on page 12-24.) Reinsert the correct media card. 12 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE The machine will request that you know is a problem with the media card. While memory is empty. No Cartridge An ink cartridge...
... A-4.) Allow the machine to cool down. Order a new ink cartridge. (See Ordering accessories and supplies on page 12-24.) Reinsert the correct media card. 12 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE The machine will request that you know is a problem with the media card. While memory is empty. No Cartridge An ink cartridge...
Users Manual - English
Page 148
.... To gain extra memory, you dialed does not Response/Busy answer or is jammed in the machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 3 Out of paper. Not Registered You tried to access a One-Touch (FAX-2440C) or Speed-Dial number that are in the memory. (See Printing a fax from the memory on... is not programmed. Paper Jam Wrong Paper Size Paper is jammed in progress finish and then try again. Set up the One-Touch (FAX-2440C) or Speed-Dial number. (See Storing One-Touch Dial numbers (FAX-2440C only) on page 5-1 and Storing Speed-Dial numbers on page 12-6.
.... To gain extra memory, you dialed does not Response/Busy answer or is jammed in the machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 3 Out of paper. Not Registered You tried to access a One-Touch (FAX-2440C) or Speed-Dial number that are in the memory. (See Printing a fax from the memory on... is not programmed. Paper Jam Wrong Paper Size Paper is jammed in progress finish and then try again. Set up the One-Touch (FAX-2440C) or Speed-Dial number. (See Storing One-Touch Dial numbers (FAX-2440C only) on page 5-1 and Storing Speed-Dial numbers on page 12-6.
Users Manual - English
Page 149
... MFC-620CN, you will ask if you can transfer the Fax Journal report to your PC. Press Menu/Set, 2, 5, 1. 2. Press Menu/Set, 9, 0, 1. 2. Please see Using Brother PC-FAX software on page 5-1 in memory 1. Unable to Print Unable to your PC. 3. The machine's memory will be forwarded. 4. Check whether the machine has...
... MFC-620CN, you will ask if you can transfer the Fax Journal report to your PC. Press Menu/Set, 2, 5, 1. 2. Press Menu/Set, 9, 0, 1. 2. Please see Using Brother PC-FAX software on page 5-1 in memory 1. Unable to Print Unable to your PC. 3. The machine's memory will be forwarded. 4. Check whether the machine has...
Users Manual - English
Page 150
Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Press Stop/Exit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 5 Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover.
Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Press Stop/Exit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 5 Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover.
Users Manual - English
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Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Paper is jammed in the machine. Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper 12 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Paper is jammed in the machine. Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper 12 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Users Manual - English
Page 152
Paper is jammed underneath the print head, disconnect the machine from the right-hand side of the machine. Scanner Cover If the paper is jammed inside the machine 1 Open the jam clear cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 7 Jam Clear Cover 2 Close the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. Pull the jammed paper out of the machine until it locks securely into the open position. 4 Remove the jammed paper.
Paper is jammed underneath the print head, disconnect the machine from the right-hand side of the machine. Scanner Cover If the paper is jammed inside the machine 1 Open the jam clear cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 7 Jam Clear Cover 2 Close the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. Pull the jammed paper out of the machine until it locks securely into the open position. 4 Remove the jammed paper.
Users Manual - English
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Gently push the scanner cover support down and close the scanner cover. 12 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE 5 Lift the scanner cover to release the lock.
Gently push the scanner cover support down and close the scanner cover. 12 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE 5 Lift the scanner cover to release the lock.
Users Manual - English
Page 154
...paper tray and the paper side guide is adjusted correctly. (See How to load paper, envelopes and post cards on page 1-15.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 9 One or more ink cartridges are empty. (See Replacing the ink cartridges on page 12-17.) Make... are skewed. Visit us at http://solutions.brother.com. Cartridges remain fresh for your computer. In the printer driver 'Basic' tab, click 'Settings,' and check 'Enhanced Normal Printing.' The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Cartridge expiration dates are printed on both...
...paper tray and the paper side guide is adjusted correctly. (See How to load paper, envelopes and post cards on page 1-15.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 9 One or more ink cartridges are empty. (See Replacing the ink cartridges on page 12-17.) Make... are skewed. Visit us at http://solutions.brother.com. Cartridges remain fresh for your computer. In the printer driver 'Basic' tab, click 'Settings,' and check 'Enhanced Normal Printing.' The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Cartridge expiration dates are printed on both...
Users Manual - English
Page 155
... 'Reverse Order' in the printer driver are not stacked neatly. Machine does not print from Paint Brush. Try receiving from another fax machine. 12 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE Also, click the 'Settings' tab, and make a copy to print more than normal printing.
... 'Reverse Order' in the printer driver are not stacked neatly. Machine does not print from Paint Brush. Try receiving from another fax machine. 12 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE Also, click the 'Settings' tab, and make a copy to print more than normal printing.
Users Manual - English
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... on page 4-1.) If you call your resolution to Fine or S.Fine. Try changing your machine to OFF. (See Setting Fax Storage on page 12-22.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 11 There is plugged in black and white. Print the Transmission Verification Report and check for a dial tone. Make a copy to...
... on page 4-1.) If you call your resolution to Fine or S.Fine. Try changing your machine to OFF. (See Setting Fax Storage on page 12-22.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 11 There is plugged in black and white. Print the Transmission Verification Report and check for a dial tone. Make a copy to...
Users Manual - English
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... tones. Deactivate the fax by turning Easy Receive to Off. (See on a single, shared line with the machine connected. 12 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE Copying Difficulties Cannot make a copy Make sure that send and receive data on page 4-5.) Transferring a Fax Call to sounds. ...-620CN only) Cannot install software or print Run the MFL-Pro Suite Repair and Install program on a single line. Make sure the Brother TWAIN/WIA driver is set to your business, we recommend a separate phone line with your machine is selected as CNG Tone. DIFFICULTY SUGGESTIONS...
... tones. Deactivate the fax by turning Easy Receive to Off. (See on a single, shared line with the machine connected. 12 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE Copying Difficulties Cannot make a copy Make sure that send and receive data on page 4-5.) Transferring a Fax Call to sounds. ...-620CN only) Cannot install software or print Run the MFL-Pro Suite Repair and Install program on a single line. Make sure the Brother TWAIN/WIA driver is set to your business, we recommend a separate phone line with your machine is selected as CNG Tone. DIFFICULTY SUGGESTIONS...
Users Manual - English
Page 158
... Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to eject the media card, it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 13 If the connections are good. The machine adjusts the modem speed for 2 seconds.
... Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to eject the media card, it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 13 If the connections are good. The machine adjusts the modem speed for 2 seconds.
Users Manual - English
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... colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Press Menu/Set. 3 Press ▲ or ▼ to standby mode automatically. You can start ...the cleaning process manually if needed. Caution Do NOT touch the print head. If you get a horizontal line in the text or graphics on page i). 12 - 14 TROUBLESHOOTING...
... colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Press Menu/Set. 3 Press ▲ or ▼ to standby mode automatically. You can start ...the cleaning process manually if needed. Caution Do NOT touch the print head. If you get a horizontal line in the text or graphics on page i). 12 - 14 TROUBLESHOOTING...
Users Manual - English
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... for black and three colors. The machine begins printing the Print Quality Check Sheet. 5 Check the sheet to select Test Print. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 15 Press Menu/Set. 3 Press ▲ or ▼ to Step 10. -OR- OK Poor The LCD will ask you can check...
... for black and three colors. The machine begins printing the Print Quality Check Sheet. 5 Check the sheet to select Test Print. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 15 Press Menu/Set. 3 Press ▲ or ▼ to Step 10. -OR- OK Poor The LCD will ask you can check...
Users Manual - English
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... the ink cartridge for the clogged color. (Perhaps the ink cartridge was in this . When a print head nozzle is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). If you still see...Start Cleaning? 1.Yes 2.No The machine will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 12 - 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE Touching the print head may cause permanent damage and may not have been stored properly before use.) After replacing the ink cartridge...
... the ink cartridge for the clogged color. (Perhaps the ink cartridge was in this . When a print head nozzle is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). If you still see...Start Cleaning? 1.Yes 2.No The machine will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 12 - 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE Touching the print head may cause permanent damage and may not have been stored properly before use.) After replacing the ink cartridge...
Users Manual - English
Page 162
... best matches, press 1 (Yes) to finish Alignment Check, and go to see if number 5 most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 17 Press Menu/Set. 4 Press Black Start or Color Start. The machine begins printing the Alignment Check Sheet. If another test...
... best matches, press 1 (Yes) to finish Alignment Check, and go to see if number 5 most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 17 Press Menu/Set. 4 Press Black Start or Color Start. The machine begins printing the Alignment Check Sheet. If another test...