Administration Guide
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......73 Creating user groups...73 Create a group to manage similar user accounts 73 Add user accounts to a group...73 Adding a user account to the BlackBerry Enterprise Server 74 Add a user account...74 Create a user account that is not in the contact list in the BlackBerry Configuration Database 75 Export a list of user accounts...75 Importing a list of user accounts to a BlackBerry Enterprise Server 76 8 Assigning BlackBerry devices to users...79 Preparing to distribute a BlackBerry device...79 Change how the BlackBerry Enterprise Server downloads a user's existing email messages onto...
......73 Creating user groups...73 Create a group to manage similar user accounts 73 Add user accounts to a group...73 Adding a user account to the BlackBerry Enterprise Server 74 Add a user account...74 Create a user account that is not in the contact list in the BlackBerry Configuration Database 75 Export a list of user accounts...75 Importing a list of user accounts to a BlackBerry Enterprise Server 76 8 Assigning BlackBerry devices to users...79 Preparing to distribute a BlackBerry device...79 Change how the BlackBerry Enterprise Server downloads a user's existing email messages onto...
Administration Guide
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...Server or the BlackBerry MDS Connection Service uses 100 Create a BlackBerry Router pool for high availability 101 Permit a BlackBerry Enterprise Server to connect to a remote BlackBerry Router 102 Creating a BlackBerry Administration Service pool using DNS round robin that includes the BlackBerry Web Desktop Manager...102 Configure the BlackBerry Administration Service instances in a pool to communicate across network subnets...103 Changing the name of the BlackBerry Administration Service pool 103 Change the name of the BlackBerry Administration Service pool 104 Fail over the BlackBerry...
...Server or the BlackBerry MDS Connection Service uses 100 Create a BlackBerry Router pool for high availability 101 Permit a BlackBerry Enterprise Server to connect to a remote BlackBerry Router 102 Creating a BlackBerry Administration Service pool using DNS round robin that includes the BlackBerry Web Desktop Manager...102 Configure the BlackBerry Administration Service instances in a pool to communicate across network subnets...103 Changing the name of the BlackBerry Administration Service pool 103 Change the name of the BlackBerry Administration Service pool 104 Fail over the BlackBerry...
Administration Guide
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... for BlackBerry devices 223 Prerequisites: Configuring BlackBerry devices for RSA authentication 223 Configure BlackBerry devices for RSA authentication 224 Configure RSA authentication over a Wi-Fi network using a software token 224 Configure RSA authentication over a VPN network using a software token 225 Assign software tokens to a user account...225 22 Changing the security settings of the BlackBerry Administration Service and BlackBerry Web Desktop Manager...227 Import a new SSL certificate for the BlackBerry Administration Service and BlackBerry Web Desktop Manager...227 Configuring...
... for BlackBerry devices 223 Prerequisites: Configuring BlackBerry devices for RSA authentication 223 Configure BlackBerry devices for RSA authentication 224 Configure RSA authentication over a Wi-Fi network using a software token 224 Configure RSA authentication over a VPN network using a software token 225 Assign software tokens to a user account...225 22 Changing the security settings of the BlackBerry Administration Service and BlackBerry Web Desktop Manager...227 Import a new SSL certificate for the BlackBerry Administration Service and BlackBerry Web Desktop Manager...227 Configuring...
Administration Guide
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...from the BlackBerry Enterprise Server 245 Update a user account manually...246 Add an administrator role to a user account 246 Update the contact list manually...246 Resend service books to a BlackBerry device 246 26 Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices...248 Managing the default distribution settings for jobs 248 Change default settings for a job schedule 248 Change how IT policies are sent to BlackBerry devices 249 Change how to install, update, or remove BlackBerry Java Applications 250 Change how...
...from the BlackBerry Enterprise Server 245 Update a user account manually...246 Add an administrator role to a user account 246 Update the contact list manually...246 Resend service books to a BlackBerry device 246 26 Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices...248 Managing the default distribution settings for jobs 248 Change default settings for a job schedule 248 Change how IT policies are sent to BlackBerry devices 249 Change how to install, update, or remove BlackBerry Java Applications 250 Change how...
Administration Guide
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...321 Delete a setting for corrective calendar synchronization 322 Start corrective calendar synchronization manually for a user account 322 Improving the flow of email messages and calendar synchronization when the BlackBerry Enterprise Server runs on Windows Server 2008...323 Change how the BlackBerry Enterprise Server creates temporary MAPI profiles for the CalHelper application...323 31 Managing instant messaging...324 Installing a collaboration client on BlackBerry devices 324 Change the instant messaging server or pool that a BlackBerry Collaboration Service connects to 324 Change the...
...321 Delete a setting for corrective calendar synchronization 322 Start corrective calendar synchronization manually for a user account 322 Improving the flow of email messages and calendar synchronization when the BlackBerry Enterprise Server runs on Windows Server 2008...323 Change how the BlackBerry Enterprise Server creates temporary MAPI profiles for the CalHelper application...323 31 Managing instant messaging...324 Installing a collaboration client on BlackBerry devices 324 Change the instant messaging server or pool that a BlackBerry Collaboration Service connects to 324 Change the...
Administration Guide
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... to the BlackBerry Administration Service 399 The web browser displays an HTTP 404 or HTTP 504 error message when it tries to connect to a BlackBerry Administration Service instance 399 Troubleshooting: BlackBerry Enterprise Server Performance 399 A BlackBerry Enterprise Server that you installed remotely from the BlackBerry Configuration Database uses an unexpected amount of system resources and increases wireless network traffic....... 399 Microsoft SQL Server uses a considerable amount of disk space 400 Troubleshooting: Setting up user accounts...400 You cannot create a user account in...
... to the BlackBerry Administration Service 399 The web browser displays an HTTP 404 or HTTP 504 error message when it tries to connect to a BlackBerry Administration Service instance 399 Troubleshooting: BlackBerry Enterprise Server Performance 399 A BlackBerry Enterprise Server that you installed remotely from the BlackBerry Configuration Database uses an unexpected amount of system resources and increases wireless network traffic....... 399 Microsoft SQL Server uses a considerable amount of disk space 400 Troubleshooting: Setting up user accounts...400 You cannot create a user account in...
Administration Guide
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... External File Not System required Encryption level Force Lock No When Holstered IndividualLiable Device IT policy Yes Basic Password Security IT policy - No - Administration Guide Preconfigured IT policies IT policy rule Default IT policy Disable Yes Organizer Data Access for Social Networking Applications Security policy group Allow No Outgoing Call When Locked Content - Yes - - Medium Password Security IT policy - Encrypt to Encrypt to user user password password (excluding (excluding multimedia multimedia directories directories...
... External File Not System required Encryption level Force Lock No When Holstered IndividualLiable Device IT policy Yes Basic Password Security IT policy - No - Administration Guide Preconfigured IT policies IT policy rule Default IT policy Disable Yes Organizer Data Access for Social Networking Applications Security policy group Allow No Outgoing Call When Locked Content - Yes - - Medium Password Security IT policy - Encrypt to Encrypt to user user password password (excluding (excluding multimedia multimedia directories directories...
Administration Guide
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... support for Unicode text in calendars on BlackBerry devices in fields such as subject, location, or notes. Type regedit. 3. Perform one of the following hotfixes for all Microsoft® Exchange versions to HKEY_LOCAL_MACHINE\Software \WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Agents. 5. Create a DWORD value that will host the BlackBerry® Enterprise Server. 1. Related topics Restarting BlackBerry Enterprise Server components, 330 72 Click OK. 4. In the Windows Services, restart the BlackBerry Messaging Agent. Set the value to download and install...
... support for Unicode text in calendars on BlackBerry devices in fields such as subject, location, or notes. Type regedit. 3. Perform one of the following hotfixes for all Microsoft® Exchange versions to HKEY_LOCAL_MACHINE\Software \WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Agents. 5. Create a DWORD value that will host the BlackBerry® Enterprise Server. 1. Related topics Restarting BlackBerry Enterprise Server components, 330 72 Click OK. 4. In the Windows Services, restart the BlackBerry Messaging Agent. Set the value to download and install...
Administration Guide
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... the BlackBerry® Administration Service creates jobs to deliver the resulting objects or settings to BlackBerry devices. In the BlackBerry Administration Service, on the Devices menu, expand Deployment jobs. 2. Click Specify job schedule settings. 3. In the General section, in the Default delay field, type the number of days that the BlackBerry Administration Service waits before it deletes a failed job or a completed job. Administration Guide Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices Managing the...
... the BlackBerry® Administration Service creates jobs to deliver the resulting objects or settings to BlackBerry devices. In the BlackBerry Administration Service, on the Devices menu, expand Deployment jobs. 2. Click Specify job schedule settings. 3. In the General section, in the Default delay field, type the number of days that the BlackBerry Administration Service waits before it deletes a failed job or a completed job. Administration Guide Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices Managing the...
Administration Guide
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... all BlackBerry Enterprise Server instances to a folder on all BlackBerry Messaging Agent instances on the computer. 3. Extract the contents to use a web address for a specific Microsoft Autodiscover service, type traittool -global -trait EWSSCPURL -set , where is the web address for the Microsoft Exchange client access server. Restart the BlackBerry Messaging Agent instances that hosts the primary BlackBerry Enterprise Server. 2. Perform one of the following actions: • To configure a specific BlackBerry Enterprise Server to use Microsoft Exchange Web Services or...
... all BlackBerry Enterprise Server instances to a folder on all BlackBerry Messaging Agent instances on the computer. 3. Extract the contents to use a web address for a specific Microsoft Autodiscover service, type traittool -global -trait EWSSCPURL -set , where is the web address for the Microsoft Exchange client access server. Restart the BlackBerry Messaging Agent instances that hosts the primary BlackBerry Enterprise Server. 2. Perform one of the following actions: • To configure a specific BlackBerry Enterprise Server to use Microsoft Exchange Web Services or...
Administration Guide
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..., using spaces. Change the value to the global catalog server (for example, example.com:3268). 5. To limit the number of LDAP queries that hosts the BlackBerry® Enterprise Server, click Start > Run. 2. Administration Guide Configuring the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data You can configure the following options when you configure the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data: • Windows® domain that the Microsoft Active Directory uses • whether to use...
..., using spaces. Change the value to the global catalog server (for example, example.com:3268). 5. To limit the number of LDAP queries that hosts the BlackBerry® Enterprise Server, click Start > Run. 2. Administration Guide Configuring the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data You can configure the following options when you configure the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data: • Windows® domain that the Microsoft Active Directory uses • whether to use...
Administration Guide
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... the access point is not assigned to the BlackBerry device. In the BlackBerry Administration Service, resolve any connection issues in your organization's network and with the BlackBerry Router. 406 Resend the IT policy to the BlackBerry device. • On the BlackBerry device, run Set up Wi-Fi in the Wi-Fi status indicator group. Check the SSID status indicator in the Setup Wizard again. Perform the following actions: • Using the BlackBerry® Enterprise Server...
... the access point is not assigned to the BlackBerry device. In the BlackBerry Administration Service, resolve any connection issues in your organization's network and with the BlackBerry Router. 406 Resend the IT policy to the BlackBerry device. • On the BlackBerry device, run Set up Wi-Fi in the Wi-Fi status indicator group. Check the SSID status indicator in the Setup Wizard again. Perform the following actions: • Using the BlackBerry® Enterprise Server...
Administration Guide
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... has not connected yet. 408 Press the Menu key. 3. Verify the information in data connectivity. In the BlackBerry Administration Service, change the WLAN Allowed Handheld Changes configuration setting in the device options, click Wi-Fi Connections. 2. In the Display Mode drop-down list, click Advanced. Administration Guide Troubleshooting: Connections to the Wi-Fi network Possible cause Low signal strength is not configured to permit a user to make changes to the Wi-Fi configuration settings. Possible solution Move the BlackBerry device into a wireless...
... has not connected yet. 408 Press the Menu key. 3. Verify the information in data connectivity. In the BlackBerry Administration Service, change the WLAN Allowed Handheld Changes configuration setting in the device options, click Wi-Fi Connections. 2. In the Display Mode drop-down list, click Advanced. Administration Guide Troubleshooting: Connections to the Wi-Fi network Possible cause Low signal strength is not configured to permit a user to make changes to the Wi-Fi configuration settings. Possible solution Move the BlackBerry device into a wireless...
Administration Guide
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...-Fi Available Connection Status Registered UNC Address Registration Authentication Serving UNC Address Security Gateway IP Description This field specifies how the BlackBerry device tries to connect to this field specifies the serial number of login attempts that the BlackBerry device is authenticated with the UNC. You can configure how the BlackBerry device accesses the mobile network provider's voice and data services: • Wi-Fi Preferred: If possible, the BlackBerry device uses a Wi-Fi® connection. This...
...-Fi Available Connection Status Registered UNC Address Registration Authentication Serving UNC Address Security Gateway IP Description This field specifies how the BlackBerry device tries to connect to this field specifies the serial number of login attempts that the BlackBerry device is authenticated with the UNC. You can configure how the BlackBerry device accesses the mobile network provider's voice and data services: • Wi-Fi Preferred: If possible, the BlackBerry device uses a Wi-Fi® connection. This...
User Guide
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... Enterprise Server 289 Update a user account manually ...290 Add an administrator role to a user account ...290 Update the contact list manually ...290 Resend service books to a BlackBerry device ...291 26 Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices ...292 Managing the default distribution settings for jobs ...292 Change default settings for a job schedule ...292 Change how IT policies are sent to BlackBerry devices 293 Change how to install, update, or remove BlackBerry Java Applications 294 Change...
... Enterprise Server 289 Update a user account manually ...290 Add an administrator role to a user account ...290 Update the contact list manually ...290 Resend service books to a BlackBerry device ...291 26 Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices ...292 Managing the default distribution settings for jobs ...292 Change default settings for a job schedule ...292 Change how IT policies are sent to BlackBerry devices 293 Change how to install, update, or remove BlackBerry Java Applications 294 Change...
User Guide
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... check for calendar synchronization errors 378 Configure when corrective calendar synchronization runs 379 Logging information for corrective calendar synchronization 380 Delete a setting for corrective calendar synchronization 381 Start corrective calendar synchronization manually for a user account 382 Improving the flow of email messages and calendar synchronization when the BlackBerry Enterprise Server runs on Windows Server 2008 ...382 Change how the BlackBerry Enterprise Server creates temporary MAPI profiles for the CalHelper application 383 31 Managing...
... check for calendar synchronization errors 378 Configure when corrective calendar synchronization runs 379 Logging information for corrective calendar synchronization 380 Delete a setting for corrective calendar synchronization 381 Start corrective calendar synchronization manually for a user account 382 Improving the flow of email messages and calendar synchronization when the BlackBerry Enterprise Server runs on Windows Server 2008 ...382 Change how the BlackBerry Enterprise Server creates temporary MAPI profiles for the CalHelper application 383 31 Managing...
User Guide
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... number of days that the BlackBerry Administration Service waits before it deletes a failed job or a completed job. If necessary, select the recurrence days. 3. Click the Edit icon for sending IT policy updates. Perform any of the following tasks: Task Change the default recurrence day for sending IT policy updates. In the Scheduled deployment day(s) drop-down list, click the appropriate option. Administration Guide Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices...
... number of days that the BlackBerry Administration Service waits before it deletes a failed job or a completed job. If necessary, select the recurrence days. 3. Click the Edit icon for sending IT policy updates. Perform any of the following tasks: Task Change the default recurrence day for sending IT policy updates. In the Scheduled deployment day(s) drop-down list, click the appropriate option. Administration Guide Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices...
User Guide
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... Enterprise Server to connect to multiple global catalog servers for example, example.com:3268). 5. Separate multiple entries using the following format: : : :. Administration Guide Managing a BlackBerry Domain You can use to Microsoft Active Directory and you did not specify the port number in the LDAPDomain string, perform the following actions: a. On the computer that the BlackBerry Enterprise Server can configure the following options when you configure the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data: • Windows...
... Enterprise Server to connect to multiple global catalog servers for example, example.com:3268). 5. Separate multiple entries using the following format: : : :. Administration Guide Managing a BlackBerry Domain You can use to Microsoft Active Directory and you did not specify the port number in the LDAPDomain string, perform the following actions: a. On the computer that the BlackBerry Enterprise Server can configure the following options when you configure the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data: • Windows...
User Guide
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.... Check the SSID status indicator in one of the Wi-Fi network appears. Move the BlackBerry device into a wireless coverage area. If the SSID status indicator is stored in the Wi-Fi status indicator group. In the BlackBerry Administration Service, resolve any issues with the user account. 478 Possible solution 1. On the BlackBerry device, on the Home screen, click Manage Connections. Administration Guide Troubleshooting Troubleshooting: Connections to the Wi-Fi network A BlackBerry device cannot connect to configure...
.... Check the SSID status indicator in one of the Wi-Fi network appears. Move the BlackBerry device into a wireless coverage area. If the SSID status indicator is stored in the Wi-Fi status indicator group. In the BlackBerry Administration Service, resolve any issues with the user account. 478 Possible solution 1. On the BlackBerry device, on the Home screen, click Manage Connections. Administration Guide Troubleshooting Troubleshooting: Connections to the Wi-Fi network A BlackBerry device cannot connect to configure...
User Guide
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... BlackBerry device uses a mobile network connection to the mobile network provider's voice and data services. If a BlackBerry cannot log in, this field specifies the serial number of login attempts that the BlackBerry device has connected to 0 automatically. Status fields for VPN authentication, if applicable. The BlackBerry device obtains this service, a UMA/GAN connection group is present on the private network that the VPN protects. This field specifies the certificate that the BlackBerry device can configure how the BlackBerry device accesses the mobile network provider...
... BlackBerry device uses a mobile network connection to the mobile network provider's voice and data services. If a BlackBerry cannot log in, this field specifies the serial number of login attempts that the BlackBerry device has connected to 0 automatically. Status fields for VPN authentication, if applicable. The BlackBerry device obtains this service, a UMA/GAN connection group is present on the private network that the VPN protects. This field specifies the certificate that the BlackBerry device can configure how the BlackBerry device accesses the mobile network provider...