Configuration Guide
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... 21 Configuring connections for the BlackBerry Enterprise Server databases 22 Specifying permissions when you connect to the BlackBerry Enterprise Server databases using Windows authentication or Microsoft SQL Server authentication 22 Configuring authentication to the BlackBerry MDS Integration Service database 23 Create a BlackBerry Configuration Database 24 Install the SNMP service for monitoring by the BlackBerry Monitoring Service 25 Creating a BlackBerry Administration Service pool using DNS round robin that includes the BlackBerry Web Desktop Manager...26 Creating a BlackBerry MDS...
... 21 Configuring connections for the BlackBerry Enterprise Server databases 22 Specifying permissions when you connect to the BlackBerry Enterprise Server databases using Windows authentication or Microsoft SQL Server authentication 22 Configuring authentication to the BlackBerry MDS Integration Service database 23 Create a BlackBerry Configuration Database 24 Install the SNMP service for monitoring by the BlackBerry Monitoring Service 25 Creating a BlackBerry Administration Service pool using DNS round robin that includes the BlackBerry Web Desktop Manager...26 Creating a BlackBerry MDS...
Configuration Guide
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... but no database available 59 The BlackBerry Enterprise Server does not connect to Novell GroupWise as a trusted application 60 A third-party tool did not install and the BlackBerry Enterprise Server setup application closed 60 The BlackBerry Monitoring Service cannot monitor events 60 You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server or the BlackBerry MDS Connection Service uses...61 Various BlackBerry Enterprise Server components do not start 62 You cannot access the BlackBerry Administration Service 62 You cannot create a user account in...
... but no database available 59 The BlackBerry Enterprise Server does not connect to Novell GroupWise as a trusted application 60 A third-party tool did not install and the BlackBerry Enterprise Server setup application closed 60 The BlackBerry Monitoring Service cannot monitor events 60 You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server or the BlackBerry MDS Connection Service uses...61 Various BlackBerry Enterprise Server components do not start 62 You cannot access the BlackBerry Administration Service 62 You cannot create a user account in...
Configuration Guide
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... BlackBerry devices using the BlackBerry Administration Service, a web application that is accessible from more BlackBerry Enterprise Server instances and remote components that hosts the BlackBerry Administration Service. You can manage the BlackBerry Enterprise Server, BlackBerry devices, and user accounts using the BlackBerry instant messaging client. You can include messaging and collaboration software, calendar and contact information, wireless Internet and intranet access, and custom applications, to provide BlackBerry device users with supported third-party instant messaging...
... BlackBerry devices using the BlackBerry Administration Service, a web application that is accessible from more BlackBerry Enterprise Server instances and remote components that hosts the BlackBerry Administration Service. You can manage the BlackBerry Enterprise Server, BlackBerry devices, and user accounts using the BlackBerry instant messaging client. You can include messaging and collaboration software, calendar and contact information, wireless Internet and intranet access, and custom applications, to provide BlackBerry device users with supported third-party instant messaging...
Configuration Guide
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... direct access to manage a BlackBerry Domain through a web-based application. During the installation process you to the Internet, without being located in your organization from the computer that hosts the primary BlackBerry Enterprise Server. If you install the BlackBerry Administration Service before you want users to install the components. If you decide where to use the BlackBerry Configuration Database. For performance information, see the BlackBerry Enterprise Server Planning Guide. Installing all BlackBerry Enterprise Server components on a computer that is an optional...
... direct access to manage a BlackBerry Domain through a web-based application. During the installation process you to the Internet, without being located in your organization from the computer that hosts the primary BlackBerry Enterprise Server. If you install the BlackBerry Administration Service before you want users to install the components. If you decide where to use the BlackBerry Configuration Database. For performance information, see the BlackBerry Enterprise Server Planning Guide. Installing all BlackBerry Enterprise Server components on a computer that is an optional...
Configuration Guide
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... might use Windows® authentication or BlackBerry Administration Service authentication to log in your organization's instant messaging server and the collaboration client on the BlackBerry device so that users can connect multiple BlackBerry Enterprise Server instances to use increased system resources when it stops responding. If you want administrators to a BlackBerry Collaboration Service instance. When you install the BlackBerry Attachment Service on a computer that is separate from the computer that hosts the BlackBerry® Enterprise Server. You can connect multiple...
... might use Windows® authentication or BlackBerry Administration Service authentication to log in your organization's instant messaging server and the collaboration client on the BlackBerry device so that users can connect multiple BlackBerry Enterprise Server instances to use increased system resources when it stops responding. If you want administrators to a BlackBerry Collaboration Service instance. When you install the BlackBerry Attachment Service on a computer that is separate from the computer that hosts the BlackBerry® Enterprise Server. You can connect multiple...
Configuration Guide
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...The setup application installs the BlackBerry MDS Integration Service database on your organization's intranet or the Internet. The BlackBerry MDS Connection Service uses the BlackBerry Enterprise Server information to connect to balance the volume of traffic between them. Installation and Configuration Guide Installing the BlackBerry MDS Connection Service Installing the BlackBerry MDS Connection Service The BlackBerry® MDS Connection Service provides users with access to online content and applications on the same database server that hosts the BlackBerry Configuration Database.
...The setup application installs the BlackBerry MDS Integration Service database on your organization's intranet or the Internet. The BlackBerry MDS Connection Service uses the BlackBerry Enterprise Server information to connect to balance the volume of traffic between them. Installation and Configuration Guide Installing the BlackBerry MDS Connection Service Installing the BlackBerry MDS Connection Service The BlackBerry® MDS Connection Service provides users with access to online content and applications on the same database server that hosts the BlackBerry Configuration Database.
Configuration Guide
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...; version 6.0 to 8.0 with the following settings: • language preferences configured to display encoded web pages • the BlackBerry Administration Service and BlackBerry Web Desktop Manager web sites assigned to the local intranet or trusted sites security zone If you configure high availability for SSL connections. For the BlackBerry Administration Service, an HTTPS connection using a hardware load balancer, you must implement session persistence for the BlackBerry Administration Service using port number 443 System requirements: BlackBerry Enterprise Server databases Item...
...; version 6.0 to 8.0 with the following settings: • language preferences configured to display encoded web pages • the BlackBerry Administration Service and BlackBerry Web Desktop Manager web sites assigned to the local intranet or trusted sites security zone If you configure high availability for SSL connections. For the BlackBerry Administration Service, an HTTPS connection using a hardware load balancer, you must implement session persistence for the BlackBerry Administration Service using port number 443 System requirements: BlackBerry Enterprise Server databases Item...
Configuration Guide
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... support for the BlackBerry Monitoring Service, visit www.blackberry.com/btsc to read article KB19504. For more information about SMS wireless modems recommended for BlackBerry® Web Desktop Manager features and BlackBerry Administration Service features. Installation and Configuration Guide System requirements: BlackBerry Router Item wireless modem Requirement • cookies turned on the users' computers to make sure the correct time zones are connected to the computer, backing up and restoring device data, or adding or updating device applications...
... support for the BlackBerry Monitoring Service, visit www.blackberry.com/btsc to read article KB19504. For more information about SMS wireless modems recommended for BlackBerry® Web Desktop Manager features and BlackBerry Administration Service features. Installation and Configuration Guide System requirements: BlackBerry Router Item wireless modem Requirement • cookies turned on the users' computers to make sure the correct time zones are connected to the computer, backing up and restoring device data, or adding or updating device applications...
Configuration Guide
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... BlackBerry Administration Service web address added as a trusted web site and Enable protected mode cleared To support browser access, you must configure the following settings: • support for JavaScript • cookies turned on • support for TLS or SSL • to permit trusted connections to the BlackBerry Administration Service, the SSL certificate installed System requirements: Messaging server Any of the following messaging servers located in close proximity to where you want to install the primary BlackBerry® Enterprise Server: • Novell® GroupWise®...
... BlackBerry Administration Service web address added as a trusted web site and Enable protected mode cleared To support browser access, you must configure the following settings: • support for JavaScript • cookies turned on • support for TLS or SSL • to permit trusted connections to the BlackBerry Administration Service, the SSL certificate installed System requirements: Messaging server Any of the following messaging servers located in close proximity to where you want to install the primary BlackBerry® Enterprise Server: • Novell® GroupWise®...
Configuration Guide
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...Configuring authentication to the BlackBerry MDS Integration Service database When the setup application creates the BlackBerry® MDS Integration Service database during the installation process, you must assign the database creator (dbcreator server role) Microsoft SQL Server permission to the Windows account or Microsoft SQL Server account that you use to complete the BlackBerry Enterprise Server installation process. The BlackBerry MDS Integration Service requires the same permissions to access the BlackBerry MDS Integration Service database that hosts the BlackBerry Enterprise...
...Configuring authentication to the BlackBerry MDS Integration Service database When the setup application creates the BlackBerry® MDS Integration Service database during the installation process, you must assign the database creator (dbcreator server role) Microsoft SQL Server permission to the Windows account or Microsoft SQL Server account that you use to complete the BlackBerry Enterprise Server installation process. The BlackBerry MDS Integration Service requires the same permissions to access the BlackBerry MDS Integration Service database that hosts the BlackBerry Enterprise...
Configuration Guide
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... in the pool. For example, you can install the BlackBerry Administration Service on two of the following options: • You can add the instances to the pool. Creating a BlackBerry MDS Integration Service pool You can access the BlackBerry MDS Integration Service instances in the pool using the unique DNS name. 26 Installation and Configuration Guide Creating a BlackBerry Administration Service pool using DNS round robin that includes the BlackBerry Web Desktop Manager Creating a BlackBerry Administration Service pool using DNS round robin that...
... in the pool. For example, you can install the BlackBerry Administration Service on two of the following options: • You can add the instances to the pool. Creating a BlackBerry MDS Integration Service pool You can access the BlackBerry MDS Integration Service instances in the pool using the unique DNS name. 26 Installation and Configuration Guide Creating a BlackBerry Administration Service pool using DNS round robin that includes the BlackBerry Web Desktop Manager Creating a BlackBerry Administration Service pool using DNS round robin that...
Configuration Guide
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... Server, you must turn on SOAP for the Novell GroupWise POAs that the users are on is in a Windows domain. • Retrieve the following information: • BlackBerry® CAL key • SRP host (in the antivirus application or anti-spam application that the messaging server or gateway uses. • Verify that the computer has access to www.blackberry.com (optional). 30 Installation and Configuration Guide Installing the BlackBerry Enterprise Server software Installing the BlackBerry Enterprise Server 6 software Prerequisites: Installing the BlackBerry Enterprise Server software...
... Server, you must turn on SOAP for the Novell GroupWise POAs that the users are on is in a Windows domain. • Retrieve the following information: • BlackBerry® CAL key • SRP host (in the antivirus application or anti-spam application that the messaging server or gateway uses. • Verify that the computer has access to www.blackberry.com (optional). 30 Installation and Configuration Guide Installing the BlackBerry Enterprise Server software Installing the BlackBerry Enterprise Server 6 software Prerequisites: Installing the BlackBerry Enterprise Server software...
Configuration Guide
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...must use to the BlackBerry Enterprise Server components that the setup application can accept the default pool name. If you install only one BlackBerry Administration Service instance in the BlackBerry Domain, you reinstalled the BlackBerry Administration Service, in to create the BlackBerry Administration Service web address. You can use the web addresses to log in Windows® Internet Explorer®, delete the cache. 32 After you add the BlackBerry MDS Integration Service instance to configure database mirroring, select the Add support for every BlackBerry Administration...
...must use to the BlackBerry Enterprise Server components that the setup application can accept the default pool name. If you install only one BlackBerry Administration Service instance in the BlackBerry Domain, you reinstalled the BlackBerry Administration Service, in to create the BlackBerry Administration Service web address. You can use the web addresses to log in Windows® Internet Explorer®, delete the cache. 32 After you add the BlackBerry MDS Integration Service instance to configure database mirroring, select the Add support for every BlackBerry Administration...
Configuration Guide
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... BlackBerry Enterprise Server components. 13. When the setup application prompts you finish: 34 In the Database mirroring options dialog box, if you want to add to the same domain as the Microsoft Active Directory user account. 12. Installation and Configuration Guide Install a BlackBerry Enterprise Server component on a computer that is mapped to the IP address of each BlackBerry Administration Service instance. • In the New password and Confirm password fields, type the password for example, BESAdmin) that the BlackBerry Enterprise Server uses to authenticate...
... BlackBerry Enterprise Server components. 13. When the setup application prompts you finish: 34 In the Database mirroring options dialog box, if you want to add to the same domain as the Microsoft Active Directory user account. 12. Installation and Configuration Guide Install a BlackBerry Enterprise Server component on a computer that is mapped to the IP address of each BlackBerry Administration Service instance. • In the New password and Confirm password fields, type the password for example, BESAdmin) that the BlackBerry Enterprise Server uses to authenticate...
Configuration Guide
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... the global catalog servers that you add to the list must create a DNS entry for the pool name that you want to add to the list, click the Add button and select the appropriate server. Installation and Configuration Guide Install a standby BlackBerry Enterprise Server • In the Pool name field, type an FQDN that the setup application can use the web address to log in Windows® Internet Explorer®, delete the cache contents. 39 If...
... the global catalog servers that you add to the list must create a DNS entry for the pool name that you want to add to the list, click the Add button and select the appropriate server. Installation and Configuration Guide Install a standby BlackBerry Enterprise Server • In the Pool name field, type an FQDN that the setup application can use the web address to log in Windows® Internet Explorer®, delete the cache contents. 39 If...
Configuration Guide
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... while the BlackBerry device is a problem with each other. There is connected to :\Program Files \Research In Motion\BlackBerry Enterprise Server\BAS\jboss\ejb\server\default\deploy. 2. For more information, visit www.blackberry.com/support to the BlackBerry® Administration Service or BlackBerry Monitoring Service using Windows® Internet Explorer® version 7 or later. Save and close the files. 9. Save and close the files. 5. In the Password field, type the password that hosts the BlackBerry Administration Service. 2. Installation and Configuration Guide Log in...
... while the BlackBerry device is a problem with each other. There is connected to :\Program Files \Research In Motion\BlackBerry Enterprise Server\BAS\jboss\ejb\server\default\deploy. 2. For more information, visit www.blackberry.com/support to the BlackBerry® Administration Service or BlackBerry Monitoring Service using Windows® Internet Explorer® version 7 or later. Save and close the files. 9. Save and close the files. 5. In the Password field, type the password that hosts the BlackBerry Administration Service. 2. Installation and Configuration Guide Log in...
Configuration Guide
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...\SOFTWARE\Research In Motion. You can use Microsoft SQL Server security to minimize the operations that the BlackBerry Enterprise Server uses to run after the setup application creates or upgrades the BlackBerry Configuration Database. 50 After you finish: After you can perform on . Configuring minimum Microsoft SQL Server permissions for the BlackBerry Attachment Service is running a 32-bit version of the Windows account, you can remove this role to install and upgrade the BlackBerry Configuration Database, BlackBerry MDS Integration Service database, and BlackBerry...
...\SOFTWARE\Research In Motion. You can use Microsoft SQL Server security to minimize the operations that the BlackBerry Enterprise Server uses to run after the setup application creates or upgrades the BlackBerry Configuration Database. 50 After you finish: After you can perform on . Configuring minimum Microsoft SQL Server permissions for the BlackBerry Attachment Service is running a 32-bit version of the Windows account, you can remove this role to install and upgrade the BlackBerry Configuration Database, BlackBerry MDS Integration Service database, and BlackBerry...
Configuration Guide
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... view the component information in the User password field, type the password for the Microsoft Active Directory account (for authentication with the Microsoft Active Directory account, you must belong to the domain that the Microsoft Active Directory user account belongs to an existing pool, the setup application selects the existing BlackBerry MDS Integration Service database and existing administrator account and publisher account. 11. Installation and Configuration Guide Add or remove a BlackBerry Enterprise Server component • To configure a hardware load...
... view the component information in the User password field, type the password for the Microsoft Active Directory account (for authentication with the Microsoft Active Directory account, you must belong to the domain that the Microsoft Active Directory user account belongs to an existing pool, the setup application selects the existing BlackBerry MDS Integration Service database and existing administrator account and publisher account. 11. Installation and Configuration Guide Add or remove a BlackBerry Enterprise Server component • To configure a hardware load...
Configuration Guide
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... Troubleshooting the BlackBerry Enterprise Server installation process Troubleshooting the BlackBerry Enterprise 11 Server installation process Failed to write License Key to the Database This error message appears when you try to add the BlackBerry® Client Access License key during the BlackBerry® Enterprise Server installation process, you must log in using the same Windows® account that identify the BlackBerry® Configuration Database exist in to the computer. 4. Previous version detected but no database available This error message appears when you cannot start...
... Troubleshooting the BlackBerry Enterprise Server installation process Troubleshooting the BlackBerry Enterprise 11 Server installation process Failed to write License Key to the Database This error message appears when you try to add the BlackBerry® Client Access License key during the BlackBerry® Enterprise Server installation process, you must log in using the same Windows® account that identify the BlackBerry® Configuration Database exist in to the computer. 4. Previous version detected but no database available This error message appears when you cannot start...
Configuration Guide
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... BlackBerry Enterprise Server components, on the taskbar, click Start > Settings > Control Panel > Add/Remove Programs > Add/Remove Windows Components. 3. Double-click the setup application file for example, "RIM BES") appears. Restart the BlackBerry Enterprise Server setup application. On the computer that you , install the files from the Windows installation media. 7. Select the Simple Network Management Protocol check box. 5. Possible solution To permit the BlackBerry Monitoring Service to Novell GroupWise as a trusted application The BlackBerry Enterprise Server does not connect...
... BlackBerry Enterprise Server components, on the taskbar, click Start > Settings > Control Panel > Add/Remove Programs > Add/Remove Windows Components. 3. Double-click the setup application file for example, "RIM BES") appears. Restart the BlackBerry Enterprise Server setup application. On the computer that you , install the files from the Windows installation media. 7. Select the Simple Network Management Protocol check box. 5. Possible solution To permit the BlackBerry Monitoring Service to Novell GroupWise as a trusted application The BlackBerry Enterprise Server does not connect...