Administration Guide
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... that are optional 123 Create an application control policy for unlisted applications 123 Configure the priority of application control policies for unlisted applications 124 Creating software configurations...124 Create a software configuration...125 Add a BlackBerry Java Application to a software configuration 125 Assign a software configuration to a group 126 Assign a software configuration to multiple user accounts 126 Assign a software configuration to a user account 127 Install BlackBerry Java Applications on a BlackBerry device at a central computer 127 View the status of a job...
... that are optional 123 Create an application control policy for unlisted applications 123 Configure the priority of application control policies for unlisted applications 124 Creating software configurations...124 Create a software configuration...125 Add a BlackBerry Java Application to a software configuration 125 Assign a software configuration to a group 126 Assign a software configuration to multiple user accounts 126 Assign a software configuration to a user account 127 Install BlackBerry Java Applications on a BlackBerry device at a central computer 127 View the status of a job...
Administration Guide
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...contact list manually...246 Resend service books to a BlackBerry device 246 26 Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices...247 Managing the default distribution settings for jobs 247 Change default settings for a job schedule 247 Change how IT policies are sent to BlackBerry devices 248 Change how to install, update, or remove BlackBerry Java Applications 249 Change how to install or update the BlackBerry Device Software 250 Change how the BlackBerry Enterprise Server sends standard application settings to...
...contact list manually...246 Resend service books to a BlackBerry device 246 26 Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices...247 Managing the default distribution settings for jobs 247 Change default settings for a job schedule 247 Change how IT policies are sent to BlackBerry devices 248 Change how to install, update, or remove BlackBerry Java Applications 249 Change how to install or update the BlackBerry Device Software 250 Change how the BlackBerry Enterprise Server sends standard application settings to...
Administration Guide
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... rich content for a BlackBerry device...289 Turn off support for rich text formatting and inline images in email messages for users on a BlackBerry Enterprise Server...289 Turn off support for rich text formatting and inline images in email messages using an IT policy rule.... 290 Configuring IBM Lotus Notes links on devices 290 Configure the BlackBerry Enterprise Server to support IBM Lotus Notes links to different IBM Lotus Domino domains...291 Updating the map for IBM Lotus Domino server names and host names 291 Change how often the BlackBerry Messaging Agent updates the map for IBM Lotus...
... rich content for a BlackBerry device...289 Turn off support for rich text formatting and inline images in email messages for users on a BlackBerry Enterprise Server...289 Turn off support for rich text formatting and inline images in email messages using an IT policy rule.... 290 Configuring IBM Lotus Notes links on devices 290 Configure the BlackBerry Enterprise Server to support IBM Lotus Notes links to different IBM Lotus Domino domains...291 Updating the map for IBM Lotus Domino server names and host names 291 Change how often the BlackBerry Messaging Agent updates the map for IBM Lotus...
Administration Guide
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...the default location for the log files for PIN messages, SMS text messages, and calls 354 Log files for BlackBerry Enterprise Server components 355 Changing the location where BlackBerry Enterprise Server components save log files 355 Changing how BlackBerry Enterprise Server components create log files 356 Component identifiers for log files...360 BlackBerry MDS Connection Service log files 361 Changing how the BlackBerry MDS Connection Service creates a log file 361 Using BlackBerry MDS Connection Service log files to view information for proxied connections to BlackBerry devices...364...
...the default location for the log files for PIN messages, SMS text messages, and calls 354 Log files for BlackBerry Enterprise Server components 355 Changing the location where BlackBerry Enterprise Server components save log files 355 Changing how BlackBerry Enterprise Server components create log files 356 Component identifiers for log files...360 BlackBerry MDS Connection Service log files 361 Changing how the BlackBerry MDS Connection Service creates a log file 361 Using BlackBerry MDS Connection Service log files to view information for proxied connections to BlackBerry devices...364...
Administration Guide
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... BlackBerry Enterprise Server, 63 The web browser displays an HTTP 404 or HTTP 504 error message when it tries to connect to a BlackBerry Administration Service instance, 387 There is a problem with this website's security certificate Description The browser displays this website (not recommended). 3. In the Password field, type the password that you try to navigate to the BlackBerry® Administration Service or BlackBerry Monitoring Service using Windows® Internet Explorer® version 7 or later. Click Log in using...
... BlackBerry Enterprise Server, 63 The web browser displays an HTTP 404 or HTTP 504 error message when it tries to connect to a BlackBerry Administration Service instance, 387 There is a problem with this website's security certificate Description The browser displays this website (not recommended). 3. In the Password field, type the password that you try to navigate to the BlackBerry® Administration Service or BlackBerry Monitoring Service using Windows® Internet Explorer® version 7 or later. Click Log in using...
Administration Guide
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...specific permissions. Administration Guide Creating roles Permission name Security role Enterprise role View BlackBerry X Monitoring Service information Edit BlackBerry X Monitoring Service settings Import new users X X Import or export users X X Import user updates X X Import or export email X X message filters for a user Export asset summary X X data Add or remove to user X X configuration Delete all device data and X X remove device Delete only the X X organization data and remove device Senior Helpdesk role X X X X Junior Helpdesk role X X Server...
...specific permissions. Administration Guide Creating roles Permission name Security role Enterprise role View BlackBerry X Monitoring Service information Edit BlackBerry X Monitoring Service settings Import new users X X Import or export users X X Import user updates X X Import or export email X X message filters for a user Export asset summary X X data Add or remove to user X X configuration Delete all device data and X X remove device Delete only the X X organization data and remove device Senior Helpdesk role X X X X Junior Helpdesk role X X Server...
Administration Guide
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... and BlackBerry Dispatcher service. 57 Administration Guide Extending messaging security to a BlackBerry device Extending messaging security using IBM Lotus Notes encryption By default, if your organization's environment includes BlackBerry® Enterprise Server version 4.1 or later for the user accounts that you assigned to the BlackBerry Enterprise Server instance, type traittool.exe -server -trait EnableNNEIDFileProvisioning -set true. • To configure a specific BlackBerry Enterprise Server instance to import Lotus Notes .id files for IBM® Lotus® Domino® and IBM...
... and BlackBerry Dispatcher service. 57 Administration Guide Extending messaging security to a BlackBerry device Extending messaging security using IBM Lotus Notes encryption By default, if your organization's environment includes BlackBerry® Enterprise Server version 4.1 or later for the user accounts that you assigned to the BlackBerry Enterprise Server instance, type traittool.exe -server -trait EnableNNEIDFileProvisioning -set true. • To configure a specific BlackBerry Enterprise Server instance to import Lotus Notes .id files for IBM® Lotus® Domino® and IBM...
Administration Guide
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...: • To stop all BlackBerry Enterprise Server instances from the BlackBerry® devices. If a user does not select a message classification, by default, the BlackBerry device applies the first classification in the message classification list on the BlackBerry solution management menu, expand Policy. 2. The message classification that the users select when they send from importing the Lotus Notes .id files, type traittool.exe global -trait EnableNNEIDFileProvisioning -set false, where is available in the BlackBerry® Desktop Software. Enforcing secure messaging using...
...: • To stop all BlackBerry Enterprise Server instances from the BlackBerry® devices. If a user does not select a message classification, by default, the BlackBerry device applies the first classification in the message classification list on the BlackBerry solution management menu, expand Policy. 2. The message classification that the users select when they send from importing the Lotus Notes .id files, type traittool.exe global -trait EnableNNEIDFileProvisioning -set false, where is available in the BlackBerry® Desktop Software. Enforcing secure messaging using...
Administration Guide
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... IBM Lotus Domino domain. Related topics Assigning BlackBerry devices to users, 78 Add a user account You can manage user accounts that is outside of the primary IBM Lotus Domino Directory. Before you begin: If required, create a group of the primary IBM Lotus Domino Directory. Click Add. 9. The user account is located on the BlackBerry solution management menu, expand User. 2. Search for the user account. 5. The IBM Lotus Domino server must establish cross-certification to access the foreign directory server. Click Create a user. 3. To select an activation option...
... IBM Lotus Domino domain. Related topics Assigning BlackBerry devices to users, 78 Add a user account You can manage user accounts that is outside of the primary IBM Lotus Domino Directory. Before you begin: If required, create a group of the primary IBM Lotus Domino Directory. Click Add. 9. The user account is located on the BlackBerry solution management menu, expand User. 2. Search for the user account. 5. The IBM Lotus Domino server must establish cross-certification to access the foreign directory server. Click Create a user. 3. To select an activation option...
Administration Guide
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... the taskbar, click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration. 2. Click Apply. 8. After you must create a new activation password for ETP messages field, type the email address that hosts the BlackBerry® Router, on the BlackBerry device. Activate a Wi-Fi enabled BlackBerry device If you want to activate a Wi-Fi® enabled BlackBerry® device using the enterprise Wi-Fi network, you want to use to activate over the enterprise Wi-Fi network 1. If you can use as email messages, data, or calendar synchronization...
... the taskbar, click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration. 2. Click Apply. 8. After you must create a new activation password for ETP messages field, type the email address that hosts the BlackBerry® Router, on the BlackBerry device. Activate a Wi-Fi enabled BlackBerry device If you want to activate a Wi-Fi® enabled BlackBerry® device using the enterprise Wi-Fi network, you want to use to activate over the enterprise Wi-Fi network 1. If you can use as email messages, data, or calendar synchronization...
Administration Guide
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... field, type a name for example, \\ComputerName\Applications\Testing). 11. If you use Microsoft® Active Directory®, you use Microsoft® Active Directory® in your organization's environment. Related topics Configuring the BlackBerry Web Desktop Manager, 196 Publish the client files for the BlackBerry Web Desktop Manager in a Windows GPO for Windows XP If you can check the browser settings on users' computers automatically. In the Group Policy Editor menu, click User Configuration > Software Settings. 9. Click New > Package. 10. To install these...
... field, type a name for example, \\ComputerName\Applications\Testing). 11. If you use Microsoft® Active Directory®, you use Microsoft® Active Directory® in your organization's environment. Related topics Configuring the BlackBerry Web Desktop Manager, 196 Publish the client files for the BlackBerry Web Desktop Manager in a Windows GPO for Windows XP If you can check the browser settings on users' computers automatically. In the Group Policy Editor menu, click User Configuration > Software Settings. 9. Click New > Package. 10. To install these...
Administration Guide
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... Edit distribution settings. 4. If necessary, select the recurrence days. If necessary, change the start time and end time. Click the Update icon. Click the Add icon. 5. If necessary, in the Maximum number of simultaneous tasks per BlackBerry Administration Service instance field, type the total number of IT policy tasks that you change the settings that you want the BlackBerry® Enterprise Server to process at the same time. c. Add a new recurrence day for installing, upgrading, or removing BlackBerry Java Applications...
... Edit distribution settings. 4. If necessary, select the recurrence days. If necessary, change the start time and end time. Click the Update icon. Click the Add icon. 5. If necessary, in the Maximum number of simultaneous tasks per BlackBerry Administration Service instance field, type the total number of IT policy tasks that you change the settings that you want the BlackBerry® Enterprise Server to process at the same time. c. Add a new recurrence day for installing, upgrading, or removing BlackBerry Java Applications...
Administration Guide
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... turn off support for rich text formatting and inline images in email messages that you link to users. On the Email Messaging tab, perform one or both of document links, anchor links, view links, or database links (also known as application links) from sending email messages that contain HTML and rich content or inline images to using an IT policy rule You can change . 4. Administration Guide Configuring IBM Lotus Notes links on their login information after they click the link. If the information that users create...
... turn off support for rich text formatting and inline images in email messages that you link to users. On the Email Messaging tab, perform one or both of document links, anchor links, view links, or database links (also known as application links) from sending email messages that contain HTML and rich content or inline images to using an IT policy rule You can change . 4. Administration Guide Configuring IBM Lotus Notes links on their login information after they click the link. If the information that users create...
Administration Guide
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...an email application sends. For more information, see Configure when corrective calendar synchronization runs. Administration Guide Trait DominoSmartSyncTriggerHour DominoSuppressBodyOfSentItems EnableNNEIDFileProvisioning BlackBerry Enterprise Trait Tool traits Description The default value is 60 minutes, the BlackBerry Enterprise Server distributes calendar synchronization sessions randomly over a one-hour time window starting at 12:00 AM. For more information, see Configure throttling for DominoSmartSyncTriggerHour. Devices require the Lotus Notes .id files to check for a specific...
...an email application sends. For more information, see Configure when corrective calendar synchronization runs. Administration Guide Trait DominoSmartSyncTriggerHour DominoSuppressBodyOfSentItems EnableNNEIDFileProvisioning BlackBerry Enterprise Trait Tool traits Description The default value is 60 minutes, the BlackBerry Enterprise Server distributes calendar synchronization sessions randomly over a one-hour time window starting at 12:00 AM. For more information, see Configure throttling for DominoSmartSyncTriggerHour. Devices require the Lotus Notes .id files to check for a specific...
Administration Guide
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... is installed on the BlackBerry Enterprise Server (as a data collection option, you are associated with the components. Change how the BlackBerry Controller restarts the BlackBerry Messaging Agent Before you begin: To create a user.dmp file, or to use a user.dmp file as either a service or an application). The BlackBerry Controller monitors the BlackBerry Messaging Agent, the extension plug-ins for a long period of the following actions: • If you are running a 32-bit version of Windows...
... is installed on the BlackBerry Enterprise Server (as a data collection option, you are associated with the components. Change how the BlackBerry Controller restarts the BlackBerry Messaging Agent Before you begin: To create a user.dmp file, or to use a user.dmp file as either a service or an application). The BlackBerry Controller monitors the BlackBerry Messaging Agent, the extension plug-ins for a long period of the following actions: • If you are running a 32-bit version of Windows...
Administration Guide
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... directory using the BlackBerry Administration Service Possible solution Refresh the list of available user accounts at 12:30 AM daily. 1. The background process to BlackBerry devices Possible cause 390 Troubleshooting: Messaging Messages are not delivered to refresh the user list starts. You upgraded a BlackBerry 1. Enterprise Server to version 5.0 or later, and when you configured the MailServer property in the notes.ini file on the computer that hosts the BlackBerry Enterprise Server for an IBM® Lotus® Domino® server...
... directory using the BlackBerry Administration Service Possible solution Refresh the list of available user accounts at 12:30 AM daily. 1. The background process to BlackBerry devices Possible cause 390 Troubleshooting: Messaging Messages are not delivered to refresh the user list starts. You upgraded a BlackBerry 1. Enterprise Server to version 5.0 or later, and when you configured the MailServer property in the notes.ini file on the computer that hosts the BlackBerry Enterprise Server for an IBM® Lotus® Domino® server...
Administration Guide
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...not configured on the BlackBerry device. Administration Guide Troubleshooting: BlackBerry Web Desktop Manager Troubleshooting: BlackBerry Web Desktop Manager Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager Possible cause Possible solution You might have specified an incorrect URL for the IBM® Change the IBM Lotus Domino server URL. Possible solution 1. On the BlackBerry device, on the Home screen, click Manage Connections. 2. On the BlackBerry device, on the Home screen, click Manage Connections. 2. Change the BlackBerry Configuration Database...
...not configured on the BlackBerry device. Administration Guide Troubleshooting: BlackBerry Web Desktop Manager Troubleshooting: BlackBerry Web Desktop Manager Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager Possible cause Possible solution You might have specified an incorrect URL for the IBM® Change the IBM Lotus Domino server URL. Possible solution 1. On the BlackBerry device, on the Home screen, click Manage Connections. 2. On the BlackBerry device, on the Home screen, click Manage Connections. 2. Change the BlackBerry Configuration Database...
Administration Guide
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.... Administration Guide Troubleshooting: Connections to the Wi-Fi network Possible cause Possible solution The Wi-Fi settings on the ACL of the access point. • If access point logs are correct. • For EAP-TLS authentication, verify that the EAP-TLS certificate for the user account is not configured correctly. Perform the following actions: • Ping the BlackBerry device from the BlackBerry Enterprise Server. • Resolve any issues with the access point...
.... Administration Guide Troubleshooting: Connections to the Wi-Fi network Possible cause Possible solution The Wi-Fi settings on the ACL of the access point. • If access point logs are correct. • For EAP-TLS authentication, verify that the EAP-TLS certificate for the user account is not configured correctly. Perform the following actions: • Ping the BlackBerry device from the BlackBerry Enterprise Server. • Resolve any issues with the access point...
Administration Guide
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... access point and BlackBerry device. Perform any of the following connection groups: • Wi-Fi • VPN • UMA/GAN (if your organization's mobile network provider supports UMA or GAN and you subscribed for example, an IP address, subnet mask, default gateway IP address, or DNS IP address). • Verify that a wireless device, such as a laptop computer, can connect to the Wi-Fi configuration settings. In the Display Mode drop-down list...
... access point and BlackBerry device. Perform any of the following connection groups: • Wi-Fi • VPN • UMA/GAN (if your organization's mobile network provider supports UMA or GAN and you subscribed for example, an IP address, subnet mask, default gateway IP address, or DNS IP address). • Verify that a wireless device, such as a laptop computer, can connect to the Wi-Fi configuration settings. In the Display Mode drop-down list...
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... resolve addresses on the enterprise Wi-Fi network. The BlackBerry device uses the secondary DNS server if the primary DNS is not available. If you or the user can try to log in a wireless coverage area, the BlackBerry device uses a mobile network connection. • Wi-Fi Only: The BlackBerry device uses a Wi-Fi connection only. • Mobile Network Only: The BlackBerry device uses a mobile network connection to the mobile network provider only. Status fields for VPN authentication, if applicable. Administration Guide Troubleshooting: Connections...
... resolve addresses on the enterprise Wi-Fi network. The BlackBerry device uses the secondary DNS server if the primary DNS is not available. If you or the user can try to log in a wireless coverage area, the BlackBerry device uses a mobile network connection. • Wi-Fi Only: The BlackBerry device uses a Wi-Fi connection only. • Mobile Network Only: The BlackBerry device uses a mobile network connection to the mobile network provider only. Status fields for VPN authentication, if applicable. Administration Guide Troubleshooting: Connections...