TravelMate 660 Service Guide
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Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. IV
Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. IV
TravelMate 660 Service Guide
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... Index of Error Messages 68 Index of Symptom-to-FRU Error Message 70 Intermittent Problems 74 Undetermined Problems 75 Chpater 5 Jumper and Connector Locations 77 Top View 77 Bottom View 79 Chapter 6 FRU (Field Replaceable Unit) List 81 TravelMate 660 Series 92 Appendix A Model Definition and Configuration 92 Main Features 93 Appendix B Test Compatible...
... Index of Error Messages 68 Index of Symptom-to-FRU Error Message 70 Intermittent Problems 74 Undetermined Problems 75 Chpater 5 Jumper and Connector Locations 77 Top View 77 Bottom View 79 Chapter 6 FRU (Field Replaceable Unit) List 81 TravelMate 660 Series 92 Appendix A Model Definition and Configuration 92 Main Features 93 Appendix B Test Compatible...
TravelMate 660 Service Guide
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... also refer to run this menu, user can change boot device without entering BIOS SETUP Utility. However, if you encounter configuration problems, you do not need to Chapter 4 Troubleshooting when problem arises. In this utility. Press during POST (when "Press to enter multi-boot menu. Chapter 2 System Utilities BIOS Setup Utility The...
... also refer to run this menu, user can change boot device without entering BIOS SETUP Utility. However, if you encounter configuration problems, you do not need to Chapter 4 Troubleshooting when problem arises. In this utility. Press during POST (when "Press to enter multi-boot menu. Chapter 2 System Utilities BIOS Setup Utility The...
TravelMate 660 Service Guide
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... symptom to determine which page to go to "Power-On Self-Test (POST) Error Message" on page 67 "Intermittent Problems" on page 74 "Undetermined Problems" on .) POST does not complete. POST detects an error and displayed messages on page 65. Other symptoms (i.e. Symptoms cannot... be re-created (intermittent problems). all components appear normal. 5. Non-Acer products, prototype cards, or modified options can check the following: power cords are properly connected and secured; No beep...
... symptom to determine which page to go to "Power-On Self-Test (POST) Error Message" on page 67 "Intermittent Problems" on page 74 "Undetermined Problems" on .) POST does not complete. POST detects an error and displayed messages on page 65. Other symptoms (i.e. Symptoms cannot... be re-created (intermittent problems). all components appear normal. 5. Non-Acer products, prototype cards, or modified options can check the following: power cords are properly connected and secured; No beep...
TravelMate 660 Service Guide
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...drive or cause the drive to fail. If the error still remains: 1. See if CD-ROM Test is required. If the tests detect a keyboard problem, do not work or an unexpected character appears, make sure that the CD-ROM does not have more than one at a time to be tested.... Reconnect the external diskette drive/DVD-ROM module. 2. Do not replace a non-defective FRU: 1. Boot from the keyboard is to correct the problem. External CD-ROM Drive Check Do the following to a controller, drive, or CD-ROM. If an error occurs, reconnect the connector on the system board...
...drive or cause the drive to fail. If the error still remains: 1. See if CD-ROM Test is required. If the tests detect a keyboard problem, do not work or an unexpected character appears, make sure that the CD-ROM does not have more than one at a time to be tested.... Reconnect the external diskette drive/DVD-ROM module. 2. Do not replace a non-defective FRU: 1. Boot from the keyboard is to correct the problem. External CD-ROM Drive Check Do the following to a controller, drive, or CD-ROM. If an error occurs, reconnect the connector on the system board...
TravelMate 660 Service Guide
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...the doagmpstotics program (please refer to the diagnostic memory in the following list: T "Check the Battery Pack" on the computer using each of the problem, power on page 66 Chapter 4 65 Press F2 in the message window. A loose connection can cause an error. then check that power is... supplied. 3. If you suspect a power problem, see the appropriate power supply check in the test items. 3. Follow the instructions in the test items. 4. Remove the battery pack. 2. Memory check...
...the doagmpstotics program (please refer to the diagnostic memory in the following list: T "Check the Battery Pack" on the computer using each of the problem, power on page 66 Chapter 4 65 Press F2 in the message window. A loose connection can cause an error. then check that power is... supplied. 3. If you suspect a power problem, see the appropriate power supply check in the test items. 3. Follow the instructions in the test items. 4. Remove the battery pack. 2. Memory check...
TravelMate 660 Service Guide
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... up, remove the battery pack and let it return to the touchpad pointer. If yes, then replace switch board. After you identify first the problem is connected O.K. 4. Repeat the steps 1 and 2, for a short time. Remove the battery pack and measure the voltage between battery terminals 1(+)...do the following: From Software: 1. Check the Battery Pack To check the battery pack, do the following actions one at a time to correct the problem. This symptom is working. 3. From Hardware: 1. Touchpad check If the touchpad doesn't work , then replace FPC on the screen for both battery...
... up, remove the battery pack and let it return to the touchpad pointer. If yes, then replace switch board. After you identify first the problem is connected O.K. 4. Repeat the steps 1 and 2, for a short time. Remove the battery pack and measure the voltage between battery terminals 1(+)...do the following: From Software: 1. Check the Battery Pack To check the battery pack, do the following actions one at a time to correct the problem. This symptom is working. 3. From Hardware: 1. Touchpad check If the touchpad doesn't work , then replace FPC on the screen for both battery...
TravelMate 660 Service Guide
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... the screen and the error symptoms classified by function. Do not replace a non-defective FRU. NOTE: Most of memory installed. Others may indicate a problem with a device, such as the way it has been configured. The following lists the error messages that the BIOS displays on page 75. NOTE: If .... Chapter 4 67 NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. This...
... the screen and the error symptoms classified by function. Do not replace a non-defective FRU. NOTE: Most of memory installed. Others may indicate a problem with a device, such as the way it has been configured. The following lists the error messages that the BIOS displays on page 75. NOTE: If .... Chapter 4 67 NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. This...
TravelMate 660 Service Guide
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... low. Device driver Device cable Device Main board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work correctly Print problems. Parallel port device problems Action in Windows doesn't go higher than 90%. Power Management-Related Symptoms Symptom / Error Action in Sequence Reconnect the keyboard cable. Action in...
... low. Device driver Device cable Device Main board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work correctly Print problems. Parallel port device problems Action in Windows doesn't go higher than 90%. Power Management-Related Symptoms Symptom / Error Action in Sequence Reconnect the keyboard cable. Action in...
TravelMate 660 Service Guide
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Modem/LAN-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work correctly Lan cable Driver Main board NOTE: If you cannot find a symptom or an error in this list and the problem remains, see "Undetermined Problems" on page 75. Main board Internal LAN does not work correctly. Phone cable Driver Reconnect the Internal modem cable to the main board tightly. Chapter 4 73
Modem/LAN-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work correctly Lan cable Driver Main board NOTE: If you cannot find a symptom or an error in this list and the problem remains, see "Undetermined Problems" on page 75. Main board Internal LAN does not work correctly. Phone cable Driver Reconnect the Internal modem cable to the main board tightly. Chapter 4 73
TravelMate 660 Service Guide
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... loop mode at least 10 times. 2. If any error is detected, do not replace any FRU. 3. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. If no more errors. 74 Chapter 4 When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors.
... loop mode at least 10 times. 2. If any error is detected, do not replace any FRU. 3. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. If no more errors. 74 Chapter 4 When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors.
TravelMate 660 Service Guide
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... board T LCD assembly Chapter 4 75 NOTE: Verify that all of the failure is inoperative. Determine if the problem has changed. 6. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are supported by the computer. Visually check them ...time of the following FRU one at a time until you find the failing FRU. 7. If any problems are found, replace the FRU. 3. If the problem remains, replace the following devices: T Non-Acer devices T Printer, mouse, and other external devices T Battery pack T Hard disk drive T DIMM...
... board T LCD assembly Chapter 4 75 NOTE: Verify that all of the failure is inoperative. Determine if the problem has changed. 6. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are supported by the computer. Visually check them ...time of the following FRU one at a time until you find the failing FRU. 7. If any problems are found, replace the FRU. 3. If the problem remains, replace the following devices: T Non-Acer devices T Printer, mouse, and other external devices T Battery pack T Hard disk drive T DIMM...
TravelMate 660 Service Guide
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...: T Service guides for ways to optimize and improve our services, so if you have included an Acrobat File to facilitate the problem-free downloading of our technical material. We are always looking for all your technical queries. Appendix C Online Support Information This section ...describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to us. However some information sources will ...
...: T Service guides for ways to optimize and improve our services, so if you have included an Acrobat File to facilitate the problem-free downloading of our technical material. We are always looking for all your technical queries. Appendix C Online Support Information This section ...describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to us. However some information sources will ...
TravelMate 660 Service Guide
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... Flash Utility 45 Floppy Disk removing the 59 FRU (Field Replaceable Unit) List 81 H Hard disk 25 HDD 25 Hot Keys 13 I Indicators 12 Intermittent Problems 74 J Jumper and Connector Locations 77 Top View 77 K Keyboard 29 Keyboard or Auxiliary Input Device Check 64 L L2 cache 23 LAN/Modem Combo 24...
... Flash Utility 45 Floppy Disk removing the 59 FRU (Field Replaceable Unit) List 81 H Hard disk 25 HDD 25 Hot Keys 13 I Indicators 12 Intermittent Problems 74 J Jumper and Connector Locations 77 Top View 77 K Keyboard 29 Keyboard or Auxiliary Input Device Check 64 L L2 cache 23 LAN/Modem Combo 24...
Travelmate 660 User Guide
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You can access the Launch Manager by clicking on selftest) while the TravelMate logo is being displayed. BIOS Utility The BIOS Utility is already properly configured and optimized, and you do not need to run it. Your computer ... the POST (power-on Start, Programs, and then Launch Manager to set the four launch keys located above the keyboard. However, if you encounter configuration problems, you may need to run this utility. See "Launch Keys" on page 20 for the location of the launch key. English 54 2 Customizing my computer...
You can access the Launch Manager by clicking on selftest) while the TravelMate logo is being displayed. BIOS Utility The BIOS Utility is already properly configured and optimized, and you do not need to run it. Your computer ... the POST (power-on Start, Programs, and then Launch Manager to set the four launch keys located above the keyboard. However, if you encounter configuration problems, you may need to run this utility. See "Launch Keys" on page 20 for the location of the launch key. English 54 2 Customizing my computer...
Travelmate 660 User Guide
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Do not attempt to more serious problems require opening up the computer. key link: www.acersupport.com Solutions to open the computer by yourself. Contact your dealer or an authorized service center for assistance. This chapter instructs you on how to deal with common system problems. Read it before calling a technician if a problem occurs.
Do not attempt to more serious problems require opening up the computer. key link: www.acersupport.com Solutions to open the computer by yourself. Contact your dealer or an authorized service center for assistance. This chapter instructs you on how to deal with common system problems. Read it before calling a technician if a problem occurs.
Travelmate 660 User Guide
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60 3 Troubleshooting my computer English Troubleshooting tips This notebook computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems. If the system reports an error message or an error symptom occurs, see "Error messages" on page 62. See "Requesting service" on page 61. If the problem cannot be resolved, contact your dealer.
60 3 Troubleshooting my computer English Troubleshooting tips This notebook computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems. If the system reports an error message or an error symptom occurs, see "Error messages" on page 62. See "Requesting service" on page 61. If the problem cannot be resolved, contact your dealer.
Travelmate 660 User Guide
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... center. Memory Size Mismatch Press F2 (during POST) to enter the BIOS Utility; 61 English Error messages If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center. Equipment Configuration Error Press F2 (during POST...Error Contact your dealer or an authorized service center. Hard Disk 0 Error Contact your dealer or an authorized service center. Some problems may be solved using the BIOS Utility. then press Esc to enter the BIOS Utility; Keyboard Error or No Keyboard Connected Contact ...
... center. Memory Size Mismatch Press F2 (during POST) to enter the BIOS Utility; 61 English Error messages If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center. Equipment Configuration Error Press F2 (during POST...Error Contact your dealer or an authorized service center. Hard Disk 0 Error Contact your dealer or an authorized service center. Some problems may be solved using the BIOS Utility. then press Esc to enter the BIOS Utility; Keyboard Error or No Keyboard Connected Contact ...
Travelmate 660 User Guide
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... passport. With your computer, write them down as they appear on the screen (or the number and sequence in contact with your problems efficiently. A list of beeps). Place your ITW passport on the Support Information button. Before you call Please have your proof-ofpurchase ..., Settings, Control Panel. 2 Double-click on System. 3 Click on hand, especially when you a helping hand. There are two ways to access Acer for technical support and information: • Internet service worldwide (www.acersupport.com) • Technical support numbers in the flap located inside the front cover...
... passport. With your computer, write them down as they appear on the screen (or the number and sequence in contact with your problems efficiently. A list of beeps). Place your ITW passport on the Support Information button. Before you call Please have your proof-ofpurchase ..., Settings, Control Panel. 2 Double-click on System. 3 Click on hand, especially when you a helping hand. There are two ways to access Acer for technical support and information: • Internet service worldwide (www.acersupport.com) • Technical support numbers in the flap located inside the front cover...
Travelmate 660 User Guide
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... for pan-European single terminal connection to the Public Switched Telephone Network (PSTN). But, if advance notice is causing the problem. Upon request, you must provide this equipment should contact your telephone equipment causes harm to the telephone network, the telephone ...a complaint with the equipment, discontinue use and contact your telephone company. Your telephone company may discontinue your equipment. If the problem is a label that could affect the proper functioning of your right to maintain uninterrupted telephone service. You will also be informed...
... for pan-European single terminal connection to the Public Switched Telephone Network (PSTN). But, if advance notice is causing the problem. Upon request, you must provide this equipment should contact your telephone equipment causes harm to the telephone network, the telephone ...a complaint with the equipment, discontinue use and contact your telephone company. Your telephone company may discontinue your equipment. If the problem is a label that could affect the proper functioning of your right to maintain uninterrupted telephone service. You will also be informed...