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IV Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen.
IV Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen.
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... Index of Error Messages 107 Phoenix BIOS Beep Codes 110 Index of Symptom-to-FRU Error Message 115 Intermittent Problems 119 Undetermined Problems 120 Chapter 5 Jumper and Connector Locations 121 Top and Bottom View 121 BIOS Recovery by Crisis Disk 124... Chapter 6 FRU (Field Replaceable Unit) List 125 TravelMate 5330 Series Exploded Diagram 126 Extensa 5230/5630Z and TravelMate 5330 Series 134 Appendix A Model Definition and Configuration 134 Extensa 5230/5630Z...
... Index of Error Messages 107 Phoenix BIOS Beep Codes 110 Index of Symptom-to-FRU Error Message 115 Intermittent Problems 119 Undetermined Problems 120 Chapter 5 Jumper and Connector Locations 121 Top and Bottom View 121 BIOS Recovery by Crisis Disk 124... Chapter 6 FRU (Field Replaceable Unit) List 125 TravelMate 5330 Series Exploded Diagram 126 Extensa 5230/5630Z and TravelMate 5330 Series 134 Appendix A Model Definition and Configuration 134 Extensa 5230/5630Z...
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..., press F2 during POST to run this menu, user can change boot device without entering BIOS SETUP Utility. However, if you encounter configuration problems, you may need to "enabled". Information Phoenix SecureCore(tm) Setup Utility Main Security Boot Exit CPU Type: CPU Speed: IDE0 Model Name:...XXXXXXXXXXX-(XX) XXXXXXXX XXXXXXXXXXX-XXX XX-XXXX-(XX) VX.XX XX-XXX XXXXXX.XXX.XXX.XXX.XXXXXX XX.XX XXXXXXXXXXXXXXXXXXXXXXX None Aspire 5930 Acer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter Select Sub-Menu F10...
..., press F2 during POST to run this menu, user can change boot device without entering BIOS SETUP Utility. However, if you encounter configuration problems, you may need to "enabled". Information Phoenix SecureCore(tm) Setup Utility Main Security Boot Exit CPU Type: CPU Speed: IDE0 Model Name:...XXXXXXXXXXX-(XX) XXXXXXXX XXXXXXXXXXX-XXX XX-XXXX-(XX) VX.XX XX-XXX XXXXXX.XXX.XXX.XXX.XXXXXX XX.XX XXXXXXXXXXXXXXXXXXXXXXX None Aspire 5930 Acer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter Select Sub-Menu F10...
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q If you need to HDD user password. Choose one upper-case string q Reboot system and key in "0KJFN42" or "UVEIQ96" to solve HDD password locked problem, you key in "hdd_pw 15494 0" 2. Remove HDD/BIOS Utility This section provide you with removing HDD/BIOS method: Remove HDD Password: q If you can run HDD_PW.EXE 1. Select "2" 3. Key in wrong HDD password for three time, "HDD password error code" would display on the screen. Chapter 2 51 See the image below.
q If you need to HDD user password. Choose one upper-case string q Reboot system and key in "0KJFN42" or "UVEIQ96" to solve HDD password locked problem, you key in "hdd_pw 15494 0" 2. Remove HDD/BIOS Utility This section provide you with removing HDD/BIOS method: Remove HDD Password: q If you can run HDD_PW.EXE 1. Select "2" 3. Key in wrong HDD password for three time, "HDD password error code" would display on the screen. Chapter 2 51 See the image below.
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Key in "qjjg9vy" or "07yqmjd" to solve BIOS password locked problem, you can run BIOS_PW.EXE 1. Choose one upper-case string q Reboot the system and key in "bios_pw 14452 0" 2. Chapter 2 53 q If you need to BIOS user password.
Key in "qjjg9vy" or "07yqmjd" to solve BIOS password locked problem, you can run BIOS_PW.EXE 1. Choose one upper-case string q Reboot the system and key in "bios_pw 14452 0" 2. Chapter 2 53 q If you need to BIOS user password.
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...on page 120 Chapter 4 105 Message" on page 106 "Undetermined Problems" on page 120 POST detects an error and displayed messages on screen. POST does not complete. Verify the symptoms by attempting to test only Acer products. Chapter 4 Troubleshooting Use the following table with the verified ...symptom to determine which page to go to. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as a guide for computer problems. NOTE: The diagnostic tests are indicated. No beep ...
...on page 120 Chapter 4 105 Message" on page 106 "Undetermined Problems" on page 120 POST detects an error and displayed messages on screen. POST does not complete. Verify the symptoms by attempting to test only Acer products. Chapter 4 Troubleshooting Use the following table with the verified ...symptom to determine which page to go to. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as a guide for computer problems. NOTE: The diagnostic tests are indicated. No beep ...
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...the following one label attached to it . Make sure that the CD-ROM does not have more than one at a time to correct the problem. The label can cause damage to the drive or can cause damage to the drive or cause the drive to fail. See if CD-...the diagnostics program. 2. Do the following auxiliary input devices are supported by this computer: • Numeric keypad 106 Chapter 4 Do the following to isolate the problem to a controller, driver, or diskette. Replace the external diskette drive/CD-ROM module. 3. Follow the instructions in the message window. Multiple labels can cause...
...the following one label attached to it . Make sure that the CD-ROM does not have more than one at a time to correct the problem. The label can cause damage to the drive or can cause damage to the drive or cause the drive to fail. See if CD-...the diagnostics program. 2. Do the following auxiliary input devices are supported by this computer: • Numeric keypad 106 Chapter 4 Do the following to isolate the problem to a controller, driver, or diskette. Replace the external diskette drive/CD-ROM module. 3. Follow the instructions in the message window. Multiple labels can cause...
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.... Go to main board. 2. NOTE: Make sure that the DIMM is supplied by the battery pack. Power System Check To verify the symptom of the problem, power on the screen, or hang the system. 1. Disconnect the power adapter and install the charged battery pack; Press F2 in the message window. Remove.... Boot from the diagnostics diskette and start the diagnostic program (please refer to the diagnostic memory in the following power sources: 1. If you suspect a power problem, see the appropriate power supply check in the test items. 3.
.... Go to main board. 2. NOTE: Make sure that the DIMM is supplied by the battery pack. Power System Check To verify the symptom of the problem, power on the screen, or hang the system. 1. Disconnect the power adapter and install the charged battery pack; Press F2 in the message window. Remove.... Boot from the diagnostics diskette and start the diagnostic program (please refer to the diagnostic memory in the following power sources: 1. If you suspect a power problem, see the appropriate power supply check in the test items. 3.
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... the next step. If the voltage is not correct, go to +20.5V Pin 2: 0V, Ground 1. If the operational charge does not work, see "Undetermined Problems" on indicator does not light up, check the power cord of the power adapter cable. NOTE: An audible noise from the computer and measure the... Unplug the power adapter cable from the power adapter does not always indicate a defect. 3. See the following : • Replace the System board. • If the problem is not corrected, see "Check the Battery Pack" on page 105. 108 Chapter 4
... the next step. If the voltage is not correct, go to +20.5V Pin 2: 0V, Ground 1. If the operational charge does not work, see "Undetermined Problems" on indicator does not light up, check the power cord of the power adapter cable. NOTE: An audible noise from the computer and measure the... Unplug the power adapter cable from the power adapter does not always indicate a defect. 3. See the following : • Replace the System board. • If the problem is not corrected, see "Check the Battery Pack" on page 105. 108 Chapter 4
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... replace the battery. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). 3. After you identify first the problem is still less than 50% of time. If the battery status indicator does not light up , replace the DC/DC charger board. Replace... the touchpad. 3. This self-acting pointer movement can occur when a slight, steady pressure is not a hardware problem. If the charge indicator still does not light up, replace the battery pack. Touchpad Check If the touchpad doesn't work, do the ...
... replace the battery. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). 3. After you identify first the problem is still less than 50% of time. If the battery status indicator does not light up , replace the DC/DC charger board. Replace... the touchpad. 3. This self-acting pointer movement can occur when a slight, steady pressure is not a hardware problem. If the charge indicator still does not light up, replace the battery pack. Touchpad Check If the touchpad doesn't work, do the ...
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The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. NOTE: If the system fails after you determine the next possible FRU to be replaced ... page 120. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. 110...
The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. NOTE: If the system fails after you determine the next possible FRU to be replaced ... page 120. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. 110...
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.../CD-ROM drives. External display does not work . Keyboard System board Chapter 4 121 System hangs intermittently. USB does not work correctly Print problems. Serial or parallel port device problems. Action in the "Onboard Devices Configuration" of BIOS Setup Utility is set to Enabled. Onboard Devices Configuration Run printer self-test. Press Fn...
.../CD-ROM drives. External display does not work . Keyboard System board Chapter 4 121 System hangs intermittently. USB does not work correctly Print problems. Serial or parallel port device problems. Action in the "Onboard Devices Configuration" of BIOS Setup Utility is set to Enabled. Onboard Devices Configuration Run printer self-test. Press Fn...
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Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly. Action in this list and the problem remains, see "Undetermined Problems" on page 120. 122 Chapter 4 Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable. Touchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work .
Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly. Action in this list and the problem remains, see "Undetermined Problems" on page 120. 122 Chapter 4 Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable. Touchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work .
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... replacement should be caused by a variety of reasons that there are no error is detected, replace the FRU. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. If no more errors...
... replacement should be caused by a variety of reasons that there are no error is detected, replace the FRU. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. If no more errors...
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... supported by the computer. Remove or disconnect all attached devices are found, replace the FRU. 3. Determine if the problem has changed. 6. If the problem remains, replace the following devices: q Non-Acer devices q Printer, mouse, and other external devices q Battery pack q Hard disk drive q DIMM q CD-ROM/Diskette drive Module q PC Cards 4. NOTE: Verify...
... supported by the computer. Remove or disconnect all attached devices are found, replace the FRU. 3. Determine if the problem has changed. 6. If the problem remains, replace the following devices: q Non-Acer devices q Printer, mouse, and other external devices q Battery pack q Hard disk drive q DIMM q CD-ROM/Diskette drive Module q PC Cards 4. NOTE: Verify...
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... on this website are: • Detailed information on all of Acer's Notebook, Desktop and Server models including: • Service guides ... information sources will require a user i.d. These can download information on Acer's International Traveller's Warranty (ITW) • Returned material authorization procedures ...or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website...online technical support services available to help you repair your Acer Systems. If you are always looking for ways to ...
... on this website are: • Detailed information on all of Acer's Notebook, Desktop and Server models including: • Service guides ... information sources will require a user i.d. These can download information on Acer's International Traveller's Warranty (ITW) • Returned material authorization procedures ...or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website...online technical support services available to help you repair your Acer Systems. If you are always looking for ways to ...
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... (Field Replaceable Unit) List 127 H Hard disk 31 Hard Disk Drive Module 63 HDD 31 Hibernation mode hotkey 16 Hot Keys 14 I Indicators 11 Intermittent Problems 121 J Jumper and Connector Locations 123 Top View 123 K Keyboard 33, 71 Keyboard or Auxiliary Input Device Check 104 L Launch Board 83 LCD Bezel 94...
... (Field Replaceable Unit) List 127 H Hard disk 31 Hard Disk Drive Module 63 HDD 31 Hibernation mode hotkey 16 Hot Keys 14 I Indicators 11 Intermittent Problems 121 J Jumper and Connector Locations 123 Top View 123 K Keyboard 33, 71 Keyboard or Auxiliary Input Device Check 104 L Launch Board 83 LCD Bezel 94...
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... 104 System Memory 29 System Utilities 37 T Test Compatible Components 159 Top 123 touchpad hotkey 16 using 12 Touchpad Check 107 Troubleshooting 103 146 U Undetermined Problems 122 utility BIOS 37-48 V view left 7 rear 9 right 7 W Windows 2000 Environment Test 160 WLAN Board 61
... 104 System Memory 29 System Utilities 37 T Test Compatible Components 159 Top 123 touchpad hotkey 16 using 12 Touchpad Check 107 Troubleshooting 103 146 U Undetermined Problems 122 utility BIOS 37-48 V view left 7 rear 9 right 7 W Windows 2000 Environment Test 160 WLAN Board 61