Acer V5-471 Notebook Service Guide
Page 5
... 1-5 System Memory 1-5 Display 1-5 Graphics 1-5 Storage Subsystem 1-6 Audio Subsystem 1-6 Communication 1-7 Privacy Control 1-7 Power Adapter and Battery 1-7 Keyboard and Pointing Device 1-7 I/O Ports 1-8 Software and Tools 1-8 Warranty 1-10 Dimensions and Weight 1-10 Environment 1-10 Notebook Tour 1-11 Open Front View 1-11 Close Front View 1-12 Left View 1-13 Right View 1-14 Base View 1-15 Touchpad Basics 1-16 Keyboard 1-17 D2D Recovery 1-21 System Block Diagram 1-22 Specification Tables 1-23 CHAPTER 2 System Utilities BIOS Setup Utility...
... 1-5 System Memory 1-5 Display 1-5 Graphics 1-5 Storage Subsystem 1-6 Audio Subsystem 1-6 Communication 1-7 Privacy Control 1-7 Power Adapter and Battery 1-7 Keyboard and Pointing Device 1-7 I/O Ports 1-8 Software and Tools 1-8 Warranty 1-10 Dimensions and Weight 1-10 Environment 1-10 Notebook Tour 1-11 Open Front View 1-11 Close Front View 1-12 Left View 1-13 Right View 1-14 Base View 1-15 Touchpad Basics 1-16 Keyboard 1-17 D2D Recovery 1-21 System Block Diagram 1-22 Specification Tables 1-23 CHAPTER 2 System Utilities BIOS Setup Utility...
Acer V5-471 Notebook Service Guide
Page 6
...2-12 BIOS Flash Utilities 2-13 DOS Flash Utility 2-14 WinFlash Utility 2-14 Remove HDD/BIOS Password Utilities 2-15 Removing the HDD Password 2-15 Removing the BIOS Passwords 2-16 Clearing the BIOS Passwords 2-17 Using DMI Tools 2-18 LAN EEPROM Utility 2-18 CHAPTER 3 Machine Maintenance Machine Disassembly and Replacement 3-5 Recommended Equipment 3-5 Replacement Requirements 3-5 Pre-disassembly Instructions 3-6 Disassembly Process 3-7 External Module Disassembly Process 3-8 External Modules Disassembly Flowchart 3-8 Removing the Battery Pack 3-9 Removing the DIMM Cover 3-10...
...2-12 BIOS Flash Utilities 2-13 DOS Flash Utility 2-14 WinFlash Utility 2-14 Remove HDD/BIOS Password Utilities 2-15 Removing the HDD Password 2-15 Removing the BIOS Passwords 2-16 Clearing the BIOS Passwords 2-17 Using DMI Tools 2-18 LAN EEPROM Utility 2-18 CHAPTER 3 Machine Maintenance Machine Disassembly and Replacement 3-5 Recommended Equipment 3-5 Replacement Requirements 3-5 Pre-disassembly Instructions 3-6 Disassembly Process 3-7 External Module Disassembly Process 3-8 External Modules Disassembly Flowchart 3-8 Removing the Battery Pack 3-9 Removing the DIMM Cover 3-10...
Acer V5-471 Notebook Service Guide
Page 12
... Notebook Tour 1-11 Open Front View 1-11 Close Front View 1-12 Left View 1-13 Right View 1-14 Base View 1-15 Touchpad Basics 1-16 Keyboard 1-17 D2D Recovery 1-21 System Block Diagram 1-22 Specification Tables 1-23 Computer Specifications 1-23 Processor 1-24 Processor Specifications 1-25 System Memory 1-25 Graphics Controller 1-26 VRAM (Discrete models only 1-26 System BIOS 1-27 Keyboard 1-27 Hard Disk Drive 1-28 Super-Multi Drive 1-29 Card Reader 1-29 LCD Panel...
... Notebook Tour 1-11 Open Front View 1-11 Close Front View 1-12 Left View 1-13 Right View 1-14 Base View 1-15 Touchpad Basics 1-16 Keyboard 1-17 D2D Recovery 1-21 System Block Diagram 1-22 Specification Tables 1-23 Computer Specifications 1-23 Processor 1-24 Processor Specifications 1-25 System Memory 1-25 Graphics Controller 1-26 VRAM (Discrete models only 1-26 System BIOS 1-27 Keyboard 1-27 Hard Disk Drive 1-28 Super-Multi Drive 1-29 Card Reader 1-29 LCD Panel...
Acer V5-471 Notebook Service Guide
Page 15
...;Two DDR3 1333 MHz DIMM slots 8 GB maximum memory capacity (using two 4 GB modules) Supports dual channel Display 0 14-inch High Definition WXGA LED LCD 1366×768 resolution, 16:9 aspect ratio 16.7 million colors, 200-nit brightness Graphics 0 Graphics controller: UMA: Integrated in the...
...;Two DDR3 1333 MHz DIMM slots 8 GB maximum memory capacity (using two 4 GB modules) Supports dual channel Display 0 14-inch High Definition WXGA LED LCD 1366×768 resolution, 16:9 aspect ratio 16.7 million colors, 200-nit brightness Graphics 0 Graphics controller: UMA: Integrated in the...
Acer V5-471 Notebook Service Guide
Page 17
... Supports 640×480 resolution online video calls Wireless and networking 0 WLAN: IEEE 802.11b/g/n Supports Acer SignalUp technology LAN on Feature Port (thru bundled Y Cable): Gigabit Ethernet, Wake-on-LAN ready Realtek RTL8411 EN controller Privacy Control 0 BIOS supervisor, user, and HDD passwords Kensington lock slot Power Adapter and Battery 0 ...
... Supports 640×480 resolution online video calls Wireless and networking 0 WLAN: IEEE 802.11b/g/n Supports Acer SignalUp technology LAN on Feature Port (thru bundled Y Cable): Gigabit Ethernet, Wake-on-LAN ready Realtek RTL8411 EN controller Privacy Control 0 BIOS supervisor, user, and HDD passwords Kensington lock slot Power Adapter and Battery 0 ...
Acer V5-471 Notebook Service Guide
Page 18
...61548;Hotkeys for volume and brightness level, media playback, wireless and sleep functions, and display and touchpad toggle Windows® and Application keys Multilanguage support Touchpad 0 Multi-gesture touchpad pointing device Touchpad lock hotkey Adjustable touchpad sensitivity function I/O Ports 0 Multi-in-1 card reader (SD/MMC) USB ports (2 x 2.0, 1 x 3.0) HDMI™ port with HDCP support Headphones/speaker/line-out jack without...
...61548;Hotkeys for volume and brightness level, media playback, wireless and sleep functions, and display and touchpad toggle Windows® and Application keys Multilanguage support Touchpad 0 Multi-gesture touchpad pointing device Touchpad lock hotkey Adjustable touchpad sensitivity function I/O Ports 0 Multi-in-1 card reader (SD/MMC) USB ports (2 x 2.0, 1 x 3.0) HDMI™ port with HDCP support Headphones/speaker/line-out jack without...
Acer V5-471 Notebook Service Guide
Page 28
... keys that perform Windows-specific functions. Functions supported by Windows XP, Windows Vista, and Windows 7: : Open or close the Start menu +R: Open the Run dialog box +M: Minimizes all windows Shift+ +M: Restore minimized windows to provide a variety of functions. Scroll Lock is not changed by the numeric keys. The state of the external keyboard/keypad. Windows-specific Keys Key Windows Logo key Description Pressed alone, this key has the same effect as clicking on /off via the internal keyboard...
... keys that perform Windows-specific functions. Functions supported by Windows XP, Windows Vista, and Windows 7: : Open or close the Start menu +R: Open the Run dialog box +M: Minimizes all windows Shift+ +M: Restore minimized windows to provide a variety of functions. Scroll Lock is not changed by the numeric keys. The state of the external keyboard/keypad. Windows-specific Keys Key Windows Logo key Description Pressed alone, this key has the same effect as clicking on /off via the internal keyboard...
Acer V5-471 Notebook Service Guide
Page 29
... the WiFi, 3G and/or Bluetooth functions On and Off using a pop-up window. Hotkeys Hotkey Icon Function Fn+F3 Communication device toggle Fn+F4 Sleep Fn+F5 Fn+F6 Display off the LCD back light Switches the display output between the display screen, external monitor (if connected) or both. Puts the computer in the combination. Hardware Specifications and Configurations 1-19 Windows-specific Keys Key Description Windows Logo key Ctrl+ +L: Lock your computer (if you are connected to a network domain), or switch users...
... the WiFi, 3G and/or Bluetooth functions On and Off using a pop-up window. Hotkeys Hotkey Icon Function Fn+F3 Communication device toggle Fn+F4 Sleep Fn+F5 Fn+F6 Display off the LCD back light Switches the display output between the display screen, external monitor (if connected) or both. Puts the computer in the combination. Hardware Specifications and Configurations 1-19 Windows-specific Keys Key Description Windows Logo key Ctrl+ +L: Lock your computer (if you are connected to a network domain), or switch users...
Acer V5-471 Notebook Service Guide
Page 37
...keys Hotkeys for volume and brightness level, media playback, wireless and sleep functions, and display and touchpad toggle Windows and Application keys Multilanguage support configurable by OEM customer Hardware Specifications and Configurations 1-27 System BIOS Item BIOS vendor BIOS version BIOS ROM type BIOS ROM size Protocols supported Specification Phoenix v1.06 Hardware 4 MB Legacy BIOS and EFI architectures ACPI 3.0b compliance PXE specification v2.1 SMBIOS reference specification v2.5 or later USB specification...
...keys Hotkeys for volume and brightness level, media playback, wireless and sleep functions, and display and touchpad toggle Windows and Application keys Multilanguage support configurable by OEM customer Hardware Specifications and Configurations 1-27 System BIOS Item BIOS vendor BIOS version BIOS ROM type BIOS ROM size Protocols supported Specification Phoenix v1.06 Hardware 4 MB Legacy BIOS and EFI architectures ACPI 3.0b compliance PXE specification v2.1 SMBIOS reference specification v2.5 or later USB specification...
Acer V5-471 Notebook Service Guide
Page 63
... of the screen. The default setting of the screen before making changes to be change the parameter value. Press Esc to exit from the Setup Utility. To change the boot device without entering the BIOS Setup Utility, set the parameter to save changes and exit from the Setup Utility. Press F9 to load the default settings. Press F10 to Enabled. Navigating the BIOS Utility 0 The BIOS Setup Utility has five menu options, namely: ...
... of the screen. The default setting of the screen before making changes to be change the parameter value. Press Esc to exit from the Setup Utility. To change the boot device without entering the BIOS Setup Utility, set the parameter to save changes and exit from the Setup Utility. Press F9 to load the default settings. Press F10 to Enabled. Navigating the BIOS Utility 0 The BIOS Setup Utility has five menu options, namely: ...
Acer V5-471 Notebook Service Guide
Page 80
...Removing the Touchpad Board 3-21 Removing the Power Button Board 3-23 Removing the HDD Module 3-25 Removing the WLAN Module 3-26 Removing the Mainboard 3-28 Removing the Thermal Module 3-31 Removing the DC In Module 3-33 Removing the Battery Connector 3-34 Removing the Speaker Module 3-35 Removing the LCD Module 3-37 LCD Module Disassembly Process 3-39 LCD Module Disassembly Flowchart 3-39 Removing the LCD Bezel 3-40 Removing the Camera Board 3-41 Removing the LCD Panel 3-42 Removing the LCD FPC Cable 3-43 Removing the LCD Brackets 3-44 Removing the Microphone 3-45 LCD Module...
...Removing the Touchpad Board 3-21 Removing the Power Button Board 3-23 Removing the HDD Module 3-25 Removing the WLAN Module 3-26 Removing the Mainboard 3-28 Removing the Thermal Module 3-31 Removing the DC In Module 3-33 Removing the Battery Connector 3-34 Removing the Speaker Module 3-35 Removing the LCD Module 3-37 LCD Module Disassembly Process 3-39 LCD Module Disassembly Flowchart 3-39 Removing the LCD Bezel 3-40 Removing the Camera Board 3-41 Removing the LCD Panel 3-42 Removing the LCD FPC Cable 3-43 Removing the LCD Brackets 3-44 Removing the Microphone 3-45 LCD Module...
Acer V5-471 Notebook Service Guide
Page 96
Figure 3-16. Base Side Table 3-16. Remove the seventeen base side screws securing the upper case to 3-15. 2. Turn the computer over and open the LCD panel. 3-18 Machine Maintenance Removing the Palmrest Module/Upper Case 0 1. Upper Case Screws - Screws Step Upper Case Disassembly Screw M2.5 × L5 Quantity 17 Screw Type 3. Perform the "External Module Disassembly Process" procedures described on pages 3-8 to the lower case.
Figure 3-16. Base Side Table 3-16. Remove the seventeen base side screws securing the upper case to 3-15. 2. Turn the computer over and open the LCD panel. 3-18 Machine Maintenance Removing the Palmrest Module/Upper Case 0 1. Upper Case Screws - Screws Step Upper Case Disassembly Screw M2.5 × L5 Quantity 17 Screw Type 3. Perform the "External Module Disassembly Process" procedures described on pages 3-8 to the lower case.
Acer V5-471 Notebook Service Guide
Page 161
... as much detailed information as described. Common Problems Symptoms (Verified) Power On Issues No Display Issues LCD Failure Keyboard Failure Touchpad Failure Internal Speaker Failure Microphone Failure USB Failure WLAN Failure Bluetooth Failure Card Reader Failure Thermal Unit Failure Other Functions Failure Intermittent Problems Undetermined Problems 4. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Table 4-1. Troubleshooting Introduction 0 This chapter contains information about...
... as much detailed information as described. Common Problems Symptoms (Verified) Power On Issues No Display Issues LCD Failure Keyboard Failure Touchpad Failure Internal Speaker Failure Microphone Failure USB Failure WLAN Failure Bluetooth Failure Card Reader Failure Thermal Unit Failure Other Functions Failure Intermittent Problems Undetermined Problems 4. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Table 4-1. Troubleshooting Introduction 0 This chapter contains information about...
Acer V5-471 Notebook Service Guide
Page 164
... is listed under Other Devices 4-6 Troubleshooting Adjust the brightness to the previous version if updated. 5. Roll back the video driver to its highest level. Remove and reinstall the video driver. 6. Perform the "Removing the LCD Module" and "Removing the Camera Board" procedures described on battery alone as this may reduce display brightness. 2. Connect an external monitor to Disassembly Process. 3. Refer to the computer and switch between the internal display and the external display by pressing Fn+F5. 6. 3. NOTE: NOTE: Make...
... is listed under Other Devices 4-6 Troubleshooting Adjust the brightness to the previous version if updated. 5. Roll back the video driver to its highest level. Remove and reinstall the video driver. 6. Perform the "Removing the LCD Module" and "Removing the Camera Board" procedures described on battery alone as this may reduce display brightness. 2. Connect an external monitor to Disassembly Process. 3. Refer to the computer and switch between the internal display and the external display by pressing Fn+F5. 6. 3. NOTE: NOTE: Make...
Acer V5-471 Notebook Service Guide
Page 169
... Speakers and click Configure to Start Control Panel Hardware and Sound Sound. If the issue is still not resolved, refer to verify that other audio applications are selected as the default audio device (green check mark). Follow the on the Playback tab and select Show Disabled Devices (clear by default). 7. Confirm that Speakers are set to 50. Confirm that the volume is not muted...
... Speakers and click Configure to Start Control Panel Hardware and Sound Sound. If the issue is still not resolved, refer to verify that other audio applications are selected as the default audio device (green check mark). Follow the on the Playback tab and select Show Disabled Devices (clear by default). 7. Confirm that Speakers are set to 50. Confirm that the volume is not muted...
Acer V5-471 Notebook Service Guide
Page 177
...;Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards 4. Rerun the test to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. Remove power from the computer. 2. Apply power to isolate the failing FRU (do not replace any problems are incorrect...
...;Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards 4. Rerun the test to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. Remove power from the computer. 2. Apply power to isolate the failing FRU (do not replace any problems are incorrect...
Acer V5-471 Notebook Service Guide
Page 180
... ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2-2-3-1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt "Press F2 to enter SETUP" 5Bh Disable CPU cache 5Ch Test RAM...
... ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2-2-3-1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt "Press F2 to enter SETUP" 5Bh Disable CPU cache 5Ch Test RAM...
Acer V5-471 Notebook Service Guide
Page 184
... the execution point while booting or executing services. Progress Codes are reserved for OEM components 4-26 Troubleshooting Component Codes Range Description 0x00-0x1f OEM Components. POST Codes 0 There are designed to halt on exceptional (fatal) error conditions. Table 4-4. Error Codes are two types of component codes: The Component Code is assigned to an individual component (or driver) using the POSTCODE= option in the range 0x00...
... the execution point while booting or executing services. Progress Codes are reserved for OEM components 4-26 Troubleshooting Component Codes Range Description 0x00-0x1f OEM Components. POST Codes 0 There are designed to halt on exceptional (fatal) error conditions. Table 4-4. Error Codes are two types of component codes: The Component Code is assigned to an individual component (or driver) using the POSTCODE= option in the range 0x00...
Acer V5-471 Notebook Service Guide
Page 188
... Code value is always set to PEI. Exiting PEI Dispatch. POSTCODE_PC_S3_OS (0xe6) - No permanent memory found at the end of PEI. Component Codes Range Description 0xe0-0xff These are not components, but rather represent Architectural Progress Codes or Error Codes detailing milestones in the system boot progress. Couldn't find PPIs needed by DXE. Table 4-4. Entering PEI Dispatch. Entering DXE IPL's normal boot...
... Code value is always set to PEI. Exiting PEI Dispatch. POSTCODE_PC_S3_OS (0xe6) - No permanent memory found at the end of PEI. Component Codes Range Description 0xe0-0xff These are not components, but rather represent Architectural Progress Codes or Error Codes detailing milestones in the system boot progress. Couldn't find PPIs needed by DXE. Table 4-4. Entering PEI Dispatch. Entering DXE IPL's normal boot...
Acer V5-471 Notebook Service Guide
Page 235
... information on all of Acer's Notebook, Desktop and Server models including: Service guides for all models Bios updates Software utilities Spare parts lists TABs (Technical Announcement Bulletin) For these purposes, we offer, accompanied by a list of our technical material. Acer's Website offers convenient and valuable support resources. These can download information on Acer's International Traveller's Warranty (ITW) ...
... information on all of Acer's Notebook, Desktop and Server models including: Service guides for all models Bios updates Software utilities Spare parts lists TABs (Technical Announcement Bulletin) For these purposes, we offer, accompanied by a list of our technical material. Acer's Website offers convenient and valuable support resources. These can download information on Acer's International Traveller's Warranty (ITW) ...