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IV Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions.
IV Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions.
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... Internal Microphone Failure 203 HDD Not Operating Correctly 204 USB (Right Up/Down Side) Failure 205 Other Failures 205 Intermittent Problems 205 Undetermined Problems 206 Post Codes 207 Chipset POST Codes 207 Jumper and Connector Locations 211 Top View 211 Bottom View 212 Clearing Password... Check and BIOS Recovery 213 Clearing Password Check 213 BIOS Recovery by Crisis Disk 214 FRU (Field Replaceable Unit) List 215 Acer ...
... Internal Microphone Failure 203 HDD Not Operating Correctly 204 USB (Right Up/Down Side) Failure 205 Other Failures 205 Intermittent Problems 205 Undetermined Problems 206 Post Codes 207 Chipset POST Codes 207 Jumper and Connector Locations 211 Top View 211 Bottom View 212 Clearing Password... Check and BIOS Recovery 213 Clearing Password Check 213 BIOS Recovery by Crisis Disk 214 FRU (Field Replaceable Unit) List 215 Acer ...
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...parameter values. Navigating the BIOS Utility There are found in square brackets. Read this carefully when making changes to Chapter 4 Troubleshooting when problem arises. Navigation keys for parameters are six menu options: Information, Main, Advanced, Security, Boot, and Exit. If you want ... Your computer is a hardware configuration program built into your computer's BIOS (Basic Input/ Output System). However, if you encounter configuration problems, you may need to run Setup. Press F2 to enter setup. System Utilities Chapter 2 BIOS Setup Utility The BIOS Setup Utility ...
...parameter values. Navigating the BIOS Utility There are found in square brackets. Read this carefully when making changes to Chapter 4 Troubleshooting when problem arises. Navigation keys for parameters are six menu options: Information, Main, Advanced, Security, Boot, and Exit. If you want ... Your computer is a hardware configuration program built into your computer's BIOS (Basic Input/ Output System). However, if you encounter configuration problems, you may need to run Setup. Press F2 to enter setup. System Utilities Chapter 2 BIOS Setup Utility The BIOS Setup Utility ...
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Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Symptoms (Verified) Go To Power On Issue Page 196 No Display ... "Online Support Information" on page 305. Obtain the failing symptoms in as much detail as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Troubleshooting Chapter 4 Common Problems Use the following table with the verified symptom to determine which page to go to. Verify the symptoms by...
Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Symptoms (Verified) Go To Power On Issue Page 196 No Display ... "Online Support Information" on page 305. Obtain the failing symptoms in as much detail as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Troubleshooting Chapter 4 Common Problems Use the following table with the verified symptom to determine which page to go to. Verify the symptoms by...
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... between the computer and the outlet. 3. Power On Issue If the system doesn't power on, perform the following actions one at a time to correct the problem. 1. Disconnect the power and open the casing to the failure point. 6. Do not replace non-defective FRUs: Start OK Check AC/Battery Power on OK...-plug PWR FFC Swap M/B Computer Shuts down Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem.
... between the computer and the outlet. 3. Power On Issue If the system doesn't power on, perform the following actions one at a time to correct the problem. 1. Disconnect the power and open the casing to the failure point. 6. Do not replace non-defective FRUs: Start OK Check AC/Battery Power on OK...-plug PWR FFC Swap M/B Computer Shuts down Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem.
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...on the external display, see "Disassembly Process" on page 199. 5. Remove any stored power by checking at a time to correct the problem. Restart the computer. Make sure the computer has power by removing the power cable and battery and holding down the power button for ...? DDR RAM module Replace M/B CPU thermal module well No screw? Screw it well Replace Ext. Connect an external monitor to correct the problem. 1. Disconnect power and all external devices including port replicators or docking stations. If the computer boots correctly, add the devices one by ...
...on the external display, see "Disassembly Process" on page 199. 5. Remove any stored power by checking at a time to correct the problem. Restart the computer. Make sure the computer has power by removing the power cable and battery and holding down the power button for ...? DDR RAM module Replace M/B CPU thermal module well No screw? Screw it well Replace Ext. Connect an external monitor to correct the problem. 1. Disconnect power and all external devices including port replicators or docking stations. If the computer boots correctly, add the devices one by ...
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... pixel damage is present (different colored spots in the application. If desktop display resolution is more than one at a time to correct the problem. 1. If the computer is not normal, right-click on page 305. 198 Chapter 4 If the Issue is only abnormal in an application... following actions one year old, replace the CMOS battery. 2. Click Apply and check the display. Check the Device Manager to correct the problem. 1. See "Disassembly Process" on page 305. If the Issue is experiencing intermittent loss of BIOS Settings If the computer is still not...
... pixel damage is present (different colored spots in the application. If desktop display resolution is more than one at a time to correct the problem. 1. If the computer is not normal, right-click on page 305. 198 Chapter 4 If the Issue is only abnormal in an application... following actions one year old, replace the CMOS battery. 2. Click Apply and check the display. Check the Device Manager to correct the problem. 1. See "Disassembly Process" on page 305. If the Issue is experiencing intermittent loss of BIOS Settings If the computer is still not...
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LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. OK Check MB LCD connector and cable ? Do not replace nondefective FRUs: Start OK Check LCD modu le? Swap NG LCD cable /LCD panel OK Reassemble NG Re-plug LCD cable Swap M/B Chapter 4 199
LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. OK Check MB LCD connector and cable ? Do not replace nondefective FRUs: Start OK Check LCD modu le? Swap NG LCD cable /LCD panel OK Reassemble NG Re-plug LCD cable Swap M/B Chapter 4 199
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Do not replace non-defective FRUs: START Keyboard FPC well connected? No Replace keyboard Replace M/B 200 Chapter 4 No Connect it well Keyboard OK? Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem.
Do not replace non-defective FRUs: START Keyboard FPC well connected? No Replace keyboard Replace M/B 200 Chapter 4 No Connect it well Keyboard OK? Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem.
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Do not replace non-defective FRUs: Start OK Check M/B T/P FFC OK Ch eck Tou ch Pad Re-assemble the NG T/P FFC to correct the problem. TouchPad Failure If the TouchPad doesn't work, perform the following actions one at a time to M/B OK Swap/Reassemble NG the T/P board or T/P FFC Swap M/B Chapter 4 201
Do not replace non-defective FRUs: Start OK Check M/B T/P FFC OK Ch eck Tou ch Pad Re-assemble the NG T/P FFC to correct the problem. TouchPad Failure If the TouchPad doesn't work, perform the following actions one at a time to M/B OK Swap/Reassemble NG the T/P board or T/P FFC Swap M/B Chapter 4 201
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...upper Re-assemble the NG SPK cable to M/B OK Swap Logic NG lower/Logic upper Swap M/B Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. Navigate to the previous version, if updated recently. 4. Click Mixer to verify that Speakers are no red...is listed under Other Devices. 3. Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. 1. Navigate to Start´ Control Panel´ System and Maintenance´ System´ Device Manager.
...upper Re-assemble the NG SPK cable to M/B OK Swap Logic NG lower/Logic upper Swap M/B Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. Navigate to the previous version, if updated recently. 4. Click Mixer to verify that Speakers are no red...is listed under Other Devices. 3. Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. 1. Navigate to Start´ Control Panel´ System and Maintenance´ System´ Device Manager.
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...software. 9. Select the Levels tab. 6. Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. Increase the volume to start Speaker Setup. Restore system and file settings from a known good date using System Restore. Navigate to configure the speakers. ... MIC wire of LCD module Re-assemble the NG MIC cable to M/B OK Swap MIC wire of NG LCD module Swap M/B Microphone Problems If internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the...
...software. 9. Select the Levels tab. 6. Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. Increase the volume to start Speaker Setup. Restore system and file settings from a known good date using System Restore. Navigate to configure the speakers. ... MIC wire of LCD module Re-assemble the NG MIC cable to M/B OK Swap MIC wire of NG LCD module Swap M/B Microphone Problems If internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the...
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...the following actions one at a time to locate and resolve issues with the computer. c. Click Next. Startup Repair attempts to correct the problem. 1. For more information see Windows Help and Support. 10. Run Windows Check Disk by entering chkdsk /r from the list and click Next... DVD. For more information see "Online Support Information" on page 54. 204 Chapter 4 Select Set up -to-date software to resolve the problem. 4. Select Repair your computer. i. Run the Windows Memory Diagnostic Tool. Run the Windows Disk Defragmenter. b. NOTE: Click Load Drivers if ...
...the following actions one at a time to locate and resolve issues with the computer. c. Click Next. Startup Repair attempts to correct the problem. 1. For more information see Windows Help and Support. 10. Run Windows Check Disk by entering chkdsk /r from the list and click Next... DVD. For more information see "Online Support Information" on page 54. 204 Chapter 4 Select Set up -to-date software to resolve the problem. 4. Select Repair your computer. i. Run the Windows Memory Diagnostic Tool. Run the Windows Disk Defragmenter. b. NOTE: Click Load Drivers if ...
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... is detected, replace the FRU. USB (Right Up/Down Side) Failure If the right-side USB fails, perform the following general steps to correct the problem. Check Drive whether is ok. 3. Check Test Fixture is OK. 2. Run the advanced diagnostic test for the system board in -1 Card Reader or Volume Wheel..., PCI Express Card, 5-in loop mode at a time to Try. If any FRU. 3. Chapter 4 205 Do not replace non-defective FRUs: 1. When analyzing an intermittent problem, do not replace any error is detected, do the following: 1. If no more errors.
... is detected, replace the FRU. USB (Right Up/Down Side) Failure If the right-side USB fails, perform the following general steps to correct the problem. Check Drive whether is ok. 3. Check Test Fixture is OK. 2. Run the advanced diagnostic test for the system board in -1 Card Reader or Volume Wheel..., PCI Express Card, 5-in loop mode at a time to Try. If any FRU. 3. Chapter 4 205 Do not replace non-defective FRUs: 1. When analyzing an intermittent problem, do not replace any error is detected, do the following: 1. If no more errors.
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... (See "Power On Issue" on the computer. 5. If the problem does not recur, reconnect the removed devices one at a time. If the problem remains, replace the following FRU one at the time of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery... being used at a time until you find the failing FRU. 7. Visually check them for damage. Power-on page 196.): 1. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are supported by the computer. Determine if the...
... (See "Power On Issue" on the computer. 5. If the problem does not recur, reconnect the removed devices one at a time. If the problem remains, replace the following FRU one at the time of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery... being used at a time until you find the failing FRU. 7. Visually check them for damage. Power-on page 196.): 1. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are supported by the computer. Determine if the...
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...Business Units may access our website. Acer's Website offers you convenient and valuable support resources whenever you have included an Acrobat File to facilitate the problem-free downloading of telephone, fax and email contacts for all your local Acer branch office. Online Support Information ...Appendix C This section describes online technical support services available to help you repair your Acer Systems. If you are a ...
...Business Units may access our website. Acer's Website offers you convenient and valuable support resources whenever you have included an Acrobat File to facilitate the problem-free downloading of telephone, fax and email contacts for all your local Acer branch office. Online Support Information ...Appendix C This section describes online technical support services available to help you repair your Acer Systems. If you are a ...
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...Board Removing 98, 162 Board Layout Top View 211 C Camera Board Removing (flush) 131 Removing (standard) 121 Replacing (flush) 140 Replacing (standard) 134 Common Problems 196 CPU 114 Replacing 148 D DIMM Modules Removing 66 Display 4 E Express Dummy Card Removing 57 External Module Disassembly Flowchart 55 Index F Features 1 Flash Utility ...112, 150 H HDD Cover Removing 59 HDD1 Removing 62 HDD2 Removing 64 Hinge Supports Removing 109, 153 Hot Keys 12 I Indicators 11 Intermittent Problems 205 Internal Microphone Failure 203 Internal Speaker Failure 202 J Jumper and Connector Locations 211 K 307
...Board Removing 98, 162 Board Layout Top View 211 C Camera Board Removing (flush) 131 Removing (standard) 121 Replacing (flush) 140 Replacing (standard) 134 Common Problems 196 CPU 114 Replacing 148 D DIMM Modules Removing 66 Display 4 E Express Dummy Card Removing 57 External Module Disassembly Flowchart 55 Index F Features 1 Flash Utility ...112, 150 H HDD Cover Removing 59 HDD1 Removing 62 HDD2 Removing 64 Hinge Supports Removing 109, 153 Hot Keys 12 I Indicators 11 Intermittent Problems 205 Internal Microphone Failure 203 Internal Speaker Failure 202 J Jumper and Connector Locations 211 K 307
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... 199 No Display 197 Other Failures 205 Power On 196 TouchPad 201 TV Tuner Antenna Removing 106, 156 TV Tuner Module Removing 67, 189 U Undetermined Problems 206 Upper Cover Removing 81 Upper Cover Disassembly Flowchart 71 USB Board Removing 100, 160 utility BIOS 35-43 V Volume Control Board Removing 86, 173...
... 199 No Display 197 Other Failures 205 Power On 196 TouchPad 201 TV Tuner Antenna Removing 106, 156 TV Tuner Module Removing 67, 189 U Undetermined Problems 206 Upper Cover Removing 81 Upper Cover Disassembly Flowchart 71 USB Board Removing 100, 160 utility BIOS 35-43 V Volume Control Board Removing 86, 173...