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Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions.
Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions.
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... Internal Microphone Failure 203 HDD Not Operating Correctly 204 USB (Right Up/Down Side) Failure 205 Other Failures 205 Intermittent Problems 205 Undetermined Problems 206 Post Codes 207 Chipset POST Codes 207 Jumper and Connector Locations 211 Top View 211 Bottom View 212 Clearing Password... Check and BIOS Recovery 213 Clearing Password Check 213 BIOS Recovery by Crisis Disk 214 FRU (Field Replaceable Unit) List 215 Acer ...
... Internal Microphone Failure 203 HDD Not Operating Correctly 204 USB (Right Up/Down Side) Failure 205 Other Failures 205 Intermittent Problems 205 Undetermined Problems 206 Post Codes 207 Chipset POST Codes 207 Jumper and Connector Locations 211 Top View 211 Bottom View 212 Clearing Password... Check and BIOS Recovery 213 Clearing Password Check 213 BIOS Recovery by Crisis Disk 214 FRU (Field Replaceable Unit) List 215 Acer ...
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...in the Item Specific Help part of F12 Boot Menu is set the parameter to enter Setup" message is subject to Chapter 4 Troubleshooting when problem arises. Please note that system information is prompted on the bottom of screen). You can change boot device without entering BIOS SETUP Utility. ... If you want to change boot device without entering BIOS Setup Utility, please set to enter multi-boot menu. However, if you encounter configuration problems, you may need to run this menu, user can also press F10 to the Exit menu. • In any changes made and exit ...
...in the Item Specific Help part of F12 Boot Menu is set the parameter to enter Setup" message is subject to Chapter 4 Troubleshooting when problem arises. Please note that system information is prompted on the bottom of screen). You can change boot device without entering BIOS SETUP Utility. ... If you want to change boot device without entering BIOS Setup Utility, please set to enter multi-boot menu. However, if you encounter configuration problems, you may need to run this menu, user can also press F10 to the Exit menu. • In any changes made and exit ...
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... Use the following procedure as possible. 2. If the Issue is still not resolved, see "Online Support Information" on page 305. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail ...as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Chapter 4 195 Troubleshooting Chapter 4 Common Problems Use the following table with the verified symptom to determine which page to go to...
... Use the following procedure as possible. 2. If the Issue is still not resolved, see "Online Support Information" on page 305. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail ...as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Chapter 4 195 Troubleshooting Chapter 4 Common Problems Use the following table with the verified symptom to determine which page to go to...
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...-plug PWR FFC Swap M/B Computer Shuts down Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. If the Issue is properly connected to the computer and the electrical outlet. 2. Remove any extension cables between the computer and the electrical outlet. Remove... the casing to the failure point. 6. Power On Issue If the system doesn't power on, perform the following actions one at a time to correct the problem. 1.
...-plug PWR FFC Swap M/B Computer Shuts down Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. If the Issue is properly connected to the computer and the electrical outlet. 2. Remove any extension cables between the computer and the electrical outlet. Remove... the casing to the failure point. 6. Power On Issue If the system doesn't power on, perform the following actions one at a time to correct the problem. 1.
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... boots correctly, add the devices one by checking at least one at a time to correct the problem. Chapter 4 197 DDRRAM module OK? Make sure the computer has power by one at a time to correct the problem. 1. Drain any memory cards and CD/DVD discs. Remove any stored power by pressing Fn+F5...
... boots correctly, add the devices one by checking at least one at a time to correct the problem. Chapter 4 197 DDRRAM module OK? Make sure the computer has power by one at a time to correct the problem. 1. Drain any memory cards and CD/DVD discs. Remove any stored power by pressing Fn+F5...
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...the following actions one at a time to its highest level. Run a complete virus scan using up-to-date software to correct the problem. 1. If extensive pixel damage is present (different colored spots in the same locations on the desktop and select Personalize´ Display ...Settings. Adjust the brightness to correct the problem. 1. b. Remove and reinstall the video driver. 8. Run the Windows Memory Diagnostic from the BIOS, the drive may reduce display brightness. ...
...the following actions one at a time to its highest level. Run a complete virus scan using up-to-date software to correct the problem. 1. If extensive pixel damage is present (different colored spots in the same locations on the desktop and select Personalize´ Display ...Settings. Adjust the brightness to correct the problem. 1. b. Remove and reinstall the video driver. 8. Run the Windows Memory Diagnostic from the BIOS, the drive may reduce display brightness. ...
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OK Check MB LCD connector and cable ? Do not replace nondefective FRUs: Start OK Check LCD modu le? Swap NG LCD cable /LCD panel OK Reassemble NG Re-plug LCD cable Swap M/B Chapter 4 199 LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem.
OK Check MB LCD connector and cable ? Do not replace nondefective FRUs: Start OK Check LCD modu le? Swap NG LCD cable /LCD panel OK Reassemble NG Re-plug LCD cable Swap M/B Chapter 4 199 LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem.
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Do not replace non-defective FRUs: START Keyboard FPC well connected? No Replace keyboard Replace M/B 200 Chapter 4 No Connect it well Keyboard OK? Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem.
Do not replace non-defective FRUs: START Keyboard FPC well connected? No Replace keyboard Replace M/B 200 Chapter 4 No Connect it well Keyboard OK? Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem.
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TouchPad Failure If the TouchPad doesn't work, perform the following actions one at a time to M/B OK Swap/Reassemble NG the T/P board or T/P FFC Swap M/B Chapter 4 201 Do not replace non-defective FRUs: Start OK Check M/B T/P FFC OK Ch eck Tou ch Pad Re-assemble the NG T/P FFC to correct the problem.
TouchPad Failure If the TouchPad doesn't work, perform the following actions one at a time to M/B OK Swap/Reassemble NG the T/P board or T/P FFC Swap M/B Chapter 4 201 Do not replace non-defective FRUs: Start OK Check M/B T/P FFC OK Ch eck Tou ch Pad Re-assemble the NG T/P FFC to correct the problem.
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... computer. 2. Check the Device Manager to determine that other audio applications are experienced, perform the following actions one at a time to correct the problem. NOTE: If Speakers does not show, right-click on the taskbar and drag the slider to Start´ Control Panel´ Hardware and Sound... SPK cable OK Check Logic Upper/Logic upper Re-assemble the NG SPK cable to M/B OK Swap Logic NG lower/Logic upper Swap M/B Sound Problems If sound problems are set mid range: a. Click Mixer to verify that : • The device is properly installed. • There are no red Xs...
... computer. 2. Check the Device Manager to determine that other audio applications are experienced, perform the following actions one at a time to correct the problem. NOTE: If Speakers does not show, right-click on the taskbar and drag the slider to Start´ Control Panel´ Hardware and Sound... SPK cable OK Check Logic Upper/Logic upper Re-assemble the NG SPK cable to M/B OK Swap Logic NG lower/Logic upper Swap M/B Sound Problems If sound problems are set mid range: a. Click Mixer to verify that : • The device is properly installed. • There are no red Xs...
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... internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem. 1. Select the Levels tab. 6. Restore system and file settings from a known good date using System Restore. Reinstall the Operating System...11. If the Issue is enabled. Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. The microphone appears on the microphone and select Enable. 5. Test the microphone hardware: a. Chapter 4 203 Check that the microphone is still not...
... internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem. 1. Select the Levels tab. 6. Restore system and file settings from a known good date using System Restore. Reinstall the Operating System...11. If the Issue is enabled. Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. The microphone appears on the microphone and select Enable. 5. Test the microphone hardware: a. Chapter 4 203 Check that the microphone is still not...
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...Operating System DVD in the ODD and restart the computer. The Install Windows screen displays. Startup Repair attempts to correct the problem. 1. Check the BIOS settings are correct and that CD/DVD drive is set correctly. 7. Restore system and file settings ... Utility: a. f. For more information see Windows Help and Support. 5. If the issue is discovered, follow the onscreen information to resolve the problem. 4. Click Next. For more information see "Online Support Information" on the Boot menu. 6. Select the microphone type from a command prompt....
...Operating System DVD in the ODD and restart the computer. The Install Windows screen displays. Startup Repair attempts to correct the problem. 1. Check the BIOS settings are correct and that CD/DVD drive is set correctly. 7. Restore system and file settings ... Utility: a. f. For more information see Windows Help and Support. 5. If the issue is discovered, follow the onscreen information to resolve the problem. 4. Click Next. For more information see "Online Support Information" on the Boot menu. 6. Select the microphone type from a command prompt....
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... Other Failures If the CRT Switch, Dock, LAN Port, external MIC or Speakers, PCI Express Card, 5-in loop mode at a time to correct the problem. Run the advanced diagnostic test for the system board in -1 Card Reader or Volume Wheel fail, perform the following : 1. If any FRU. 3. USB...to M/B cable OK Check USB/B Re-assemble the NG USB/B cable to Try. Check Test Fixture is OK. 2. When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. Check Drive whether is ok. 3. If no more errors. ...
... Other Failures If the CRT Switch, Dock, LAN Port, external MIC or Speakers, PCI Express Card, 5-in loop mode at a time to correct the problem. Run the advanced diagnostic test for the system board in -1 Card Reader or Volume Wheel fail, perform the following : 1. If any FRU. 3. USB...to M/B cable OK Check USB/B Re-assemble the NG USB/B cable to Try. Check Test Fixture is OK. 2. When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. Check Drive whether is ok. 3. If no more errors. ...
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... FRU: • System board • LCD assembly 206 Chapter 4 NOTE: Verify that all of the failure is inoperative. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the ...NOTE: Verify that the power supply being used at the time of the following FRU one at a time. If the problem remains, replace the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive • DIMM ...
... FRU: • System board • LCD assembly 206 Chapter 4 NOTE: Verify that all of the failure is inoperative. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the ...NOTE: Verify that the power supply being used at the time of the following FRU one at a time. If the problem remains, replace the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive • DIMM ...
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...• Detailed information on all of our technical material. These can download information on Acer's International Traveler's Warranty (ITW) • Returned material authorization procedures • An ..., please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. Acer's Website offers you convenient and valuable support resources ...This section describes online technical support services available to help you repair your Acer Systems. If you are always looking for ways to optimize and improve our...
...• Detailed information on all of our technical material. These can download information on Acer's International Traveler's Warranty (ITW) • Returned material authorization procedures • An ..., please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. Acer's Website offers you convenient and valuable support resources ...This section describes online technical support services available to help you repair your Acer Systems. If you are always looking for ways to optimize and improve our...
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...Board Removing 98, 162 Board Layout Top View 211 C Camera Board Removing (flush) 131 Removing (standard) 121 Replacing (flush) 140 Replacing (standard) 134 Common Problems 196 CPU 114 Replacing 148 D DIMM Modules Removing 66 Display 4 E Express Dummy Card Removing 57 External Module Disassembly Flowchart 55 Index F Features 1 Flash Utility ...112, 150 H HDD Cover Removing 59 HDD1 Removing 62 HDD2 Removing 64 Hinge Supports Removing 109, 153 Hot Keys 12 I Indicators 11 Intermittent Problems 205 Internal Microphone Failure 203 Internal Speaker Failure 202 J Jumper and Connector Locations 211 K 307
...Board Removing 98, 162 Board Layout Top View 211 C Camera Board Removing (flush) 131 Removing (standard) 121 Replacing (flush) 140 Replacing (standard) 134 Common Problems 196 CPU 114 Replacing 148 D DIMM Modules Removing 66 Display 4 E Express Dummy Card Removing 57 External Module Disassembly Flowchart 55 Index F Features 1 Flash Utility ...112, 150 H HDD Cover Removing 59 HDD1 Removing 62 HDD2 Removing 64 Hinge Supports Removing 109, 153 Hot Keys 12 I Indicators 11 Intermittent Problems 205 Internal Microphone Failure 203 Internal Speaker Failure 202 J Jumper and Connector Locations 211 K 307
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... 199 No Display 197 Other Failures 205 Power On 196 TouchPad 201 TV Tuner Antenna Removing 106, 156 TV Tuner Module Removing 67, 189 U Undetermined Problems 206 Upper Cover Removing 81 Upper Cover Disassembly Flowchart 71 USB Board Removing 100, 160 utility BIOS 35-43 V Volume Control Board Removing 86, 173...
... 199 No Display 197 Other Failures 205 Power On 196 TouchPad 201 TV Tuner Antenna Removing 106, 156 TV Tuner Module Removing 67, 189 U Undetermined Problems 206 Upper Cover Removing 81 Upper Cover Disassembly Flowchart 71 USB Board Removing 100, 160 utility BIOS 35-43 V Volume Control Board Removing 86, 173...