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IV Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic.
IV Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic.
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...of Error Messages 89 Phoenix BIOS Beep Codes 93 Index of Symptom-to-FRU Error Message 97 Intermittent Problems 101 Undetermined Problems 102 Connector Locations 103 Main Board 103 Clearing Password Check and BIOS Recovery 105 Clearing Password Check ...105 BIOS Recovery by Crisis Disk 107 FRU (Field Replaceable Unit) List 111 Aspire 7736/7736Z/7336 Series and Aspire 7540 Series Exploded Diagram . . . . .112 Model Definition and Configuration 143 Aspire...
...of Error Messages 89 Phoenix BIOS Beep Codes 93 Index of Symptom-to-FRU Error Message 97 Intermittent Problems 101 Undetermined Problems 102 Connector Locations 103 Main Board 103 Clearing Password Check and BIOS Recovery 105 Clearing Password Check ...105 BIOS Recovery by Crisis Disk 107 FRU (Field Replaceable Unit) List 111 Aspire 7736/7736Z/7336 Series and Aspire 7540 Series Exploded Diagram . . . . .112 Model Definition and Configuration 143 Aspire...
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However, if you encounter configuration problems, you may need to enter setup. Press during POST (when "Press to "enabled". The default parameter of screen). Please ...) XXXXXXXX None None XXXXXXXXXXX-XXX XX-XXXX-(XX) VX.XX XX-XXX XXXXXX.XXX.XXX.XXX.XXXXXX XX.XX XXXXXXXXXXXXXXXXXXXXXXX None Aspire 7736 Acer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter Select Sub-..., and you want to change boot device without entering BIOS Setup Utility, please set to Chapter 4 Troubleshooting when problem arises.
However, if you encounter configuration problems, you may need to enter setup. Press during POST (when "Press to "enabled". The default parameter of screen). Please ...) XXXXXXXX None None XXXXXXXXXXX-XXX XX-XXXX-(XX) VX.XX XX-XXX XXXXXX.XXX.XXX.XXX.XXXXXX XX.XX XXXXXXXXXXXXXXXXXXXXXXX None Aspire 7736 Acer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter Select Sub-..., and you want to change boot device without entering BIOS Setup Utility, please set to Chapter 4 Troubleshooting when problem arises.
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Select "2" 3. Choose one of the uppercase strings • Reboot the system and key in "hdd_pw 15494 0" 2. Remove HDD Password This section teaches you how to solve HDD password locked problem, you key in the wrong HDD password thrice, "HDD password error code" will appear on the screen. See the image below. • If you need to remove HDD password: Remove HDD Password: • If you can run HDD_PW.EXE 1. Key in "0KJFN42" or "UVEIQ96" as your HDD user password. 40 Chapter 2
Select "2" 3. Choose one of the uppercase strings • Reboot the system and key in "hdd_pw 15494 0" 2. Remove HDD Password This section teaches you how to solve HDD password locked problem, you key in the wrong HDD password thrice, "HDD password error code" will appear on the screen. See the image below. • If you need to remove HDD password: Remove HDD Password: • If you can run HDD_PW.EXE 1. Key in "0KJFN42" or "UVEIQ96" as your HDD user password. 40 Chapter 2
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...stay on page 102 Chapter 4 85 Use the following procedure as possible. 2. "Power-On Self-Test (POST) Error Message" on page 88 "Undetermined Problems" on page 102 "Error Message List" on page 90 "Power-On Self-Test (POST) Error Message" on page 88 Use the customer-reported symptoms and... go to. Go To "Power System Check" on screen. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Verify the symptoms by attempting to re-create the failure...
...stay on page 102 Chapter 4 85 Use the following procedure as possible. 2. "Power-On Self-Test (POST) Error Message" on page 88 "Undetermined Problems" on page 102 "Error Message List" on page 90 "Power-On Self-Test (POST) Error Message" on page 88 Use the customer-reported symptoms and... go to. Go To "Power System Check" on screen. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Verify the symptoms by attempting to re-create the failure...
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... 2. Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is passed as the program runs to correct the problem. If the tests detect a keyboard problem, do the following one label attached to it . Replace the main board. See if FDD Test is to a controller, driver, ...module. 2. Make sure that the CD-ROM does not have more than one at a time to FDD Test. 3. Do the following to isolate the problem to select the test device. 1. If an error occurs, reconnect the connector on the system board. Multiple labels can cause the drive to CD-ROM...
... 2. Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is passed as the program runs to correct the problem. If the tests detect a keyboard problem, do the following one label attached to it . Replace the main board. See if FDD Test is to a controller, driver, ...module. 2. Make sure that the CD-ROM does not have more than one at a time to FDD Test. 3. Do the following to isolate the problem to select the test device. 1. If an error occurs, reconnect the connector on the system board. Multiple labels can cause the drive to CD-ROM...
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... power adapter. 2. Chapter 4 87 Go to main board. 2. A loose connection can cause an error. Remove the battery pack. 2. If you suspect a power problem, see the appropriate power supply check in the test items. 3. NOTE: An audible noise from the computer and measure the output voltage at the plug... 4. Connect the power adapter and check that the DIMM is supplied. 3. If the voltage is within the range, do not work , see "Undetermined Problems" on page 88. Follow the instructions in the test items. 4. If any of these devices do the following figure Pin 1: +19 to +20.5V...
... power adapter. 2. Chapter 4 87 Go to main board. 2. A loose connection can cause an error. Remove the battery pack. 2. If you suspect a power problem, see the appropriate power supply check in the test items. 3. NOTE: An audible noise from the computer and measure the output voltage at the plug... 4. Connect the power adapter and check that the DIMM is supplied. 3. If the voltage is within the range, do not work , see "Undetermined Problems" on page 88. Follow the instructions in the test items. 4. If any of these devices do the following figure Pin 1: +19 to +20.5V...
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... battery pack. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in control Panel. 2. If the symptom is applied to the touchpad pointer. Do not replace a non-defective FRU:... error messages that has less than 7.5 Vdc after you determine the next possible FRU to be replaced when servicing a computer. Others may indicate a problem with a device, such as the way it return to room temperature. Check the Battery Pack To check the battery pack, do the following actions...
... battery pack. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in control Panel. 2. If the symptom is applied to the touchpad pointer. Do not replace a non-defective FRU:... error messages that has less than 7.5 Vdc after you determine the next possible FRU to be replaced when servicing a computer. Others may indicate a problem with a device, such as the way it return to room temperature. Check the Battery Pack To check the battery pack, do the following actions...
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... Device driver Device cable Device System board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work correctly Print problems. Serial or parallel port device problems. Action in Sequence See "Save to Disk (S4)" on page 26. Refresh battery (continue use battery until power off, then charge battery...
... Device driver Device cable Device System board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work correctly Print problems. Serial or parallel port device problems. Action in Sequence See "Save to Disk (S4)" on page 26. Refresh battery (continue use battery until power off, then charge battery...
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Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Internal modem does not work correctly. Modem-Related Symptoms Symptom / Error Action in this list and the problem remains, see "Undetermined Problems" on page 102. 100 Chapter 4
Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Internal modem does not work correctly. Modem-Related Symptoms Symptom / Error Action in this list and the problem remains, see "Undetermined Problems" on page 102. 100 Chapter 4
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... board in loop mode at least 10 times. 2. If any FRU. 3. If no more errors. Chapter 4 101 Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. When analyzing an intermittent problem, do not replace any error is detected, do the following: 1. Rerun the test to do with a hardware defect...
... board in loop mode at least 10 times. 2. If any FRU. 3. If no more errors. Chapter 4 101 Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. When analyzing an intermittent problem, do not replace any error is detected, do the following: 1. Rerun the test to do with a hardware defect...
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... used at the time of the following FRU one at a time. Visually check them for damage. If the problem remains, replace the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive •...-on page 87.): 1. Remove or disconnect all attached devices are found, replace the FRU. 3. If any problems are supported by the computer. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected...
... used at the time of the following FRU one at a time. Visually check them for damage. If the problem remains, replace the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive •...-on page 87.): 1. Remove or disconnect all attached devices are found, replace the FRU. 3. If any problems are supported by the computer. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected...
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...Returned material authorization procedures • An overview of our technical material. Also contained on this website are: • Detailed information on all of Acer's Notebook, Desktop and Server models including: • Service guides for all models • User's manuals • Training materials • Bios... offers you convenient and valuable support resources whenever you have included an Acrobat File to facilitate the problem-free downloading of all your local Acer branch office. Appendix C 175 However some information sources will require a user i.d. We are always ...
...Returned material authorization procedures • An overview of our technical material. Also contained on this website are: • Detailed information on all of Acer's Notebook, Desktop and Server models including: • Service guides for all models • User's manuals • Training materials • Bios... offers you convenient and valuable support resources whenever you have included an Acrobat File to facilitate the problem-free downloading of all your local Acer branch office. Appendix C 175 However some information sources will require a user i.d. We are always ...
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... 107 BIOS Recovery by Crisis Disk 107 steps 107 BIOS Recovery Hotkey 107 BIOS Utility 27-39 Navigating 28 System Security 38 block diagram Aspire 7540 Series 5 Aspire 7738/7738G Series and 7735/7735G/ 7735Z/7735ZG Series 4 bluetooth board removing 72 button/indicator Bluetooth 11 Wireless LAN 11 buttons easy-launch 11... 15 speaker 15 System property 15 volume down 15 volume up 15 HW Gap position 105 I indicator battery 10 power-on 10 Indicators 10 Intermittent Problems 101 K Key Special 15 key Backup 11 177
... 107 BIOS Recovery by Crisis Disk 107 steps 107 BIOS Recovery Hotkey 107 BIOS Utility 27-39 Navigating 28 System Security 38 block diagram Aspire 7540 Series 5 Aspire 7738/7738G Series and 7735/7735G/ 7735Z/7735ZG Series 4 bluetooth board removing 72 button/indicator Bluetooth 11 Wireless LAN 11 buttons easy-launch 11... 15 speaker 15 System property 15 volume down 15 volume up 15 HW Gap position 105 I indicator battery 10 power-on 10 Indicators 10 Intermittent Problems 101 K Key Special 15 key Backup 11 177
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... List 42 System 4 Block Diagram 4 System Check Procedures 86 System Memory 19 System Utilities 17, 27 System utilities Acer GridVista 18 T Test Compatible Components 171 touchpad using 11 Touchpad Check 88 Troubleshooting 85 U Undetermined Problems 102 utility BIOS 27-39 V view bottom 10 left 8 rear 9 right 9 view front 6 W Windows 2000 Environment Test...
... List 42 System 4 Block Diagram 4 System Check Procedures 86 System Memory 19 System Utilities 17, 27 System utilities Acer GridVista 18 T Test Compatible Components 171 touchpad using 11 Touchpad Check 88 Troubleshooting 85 U Undetermined Problems 102 utility BIOS 27-39 V view bottom 10 left 8 rear 9 right 9 view front 6 W Windows 2000 Environment Test...