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Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. IV Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures.
Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. IV Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures.
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... Replacing the Lower Covers 129 Replacing the SD Dummy Card 129 Replacing the PCI Express Dummy Card 130 Replacing the Battery 130 Troubleshooting 131 Common Problems 131 Power On Issue 132 No Display Issue 133 Random Loss of BIOS Settings 134 LCD Failure 135 Built-In Keyboard Failure 135 VIII
... Replacing the Lower Covers 129 Replacing the SD Dummy Card 129 Replacing the PCI Express Dummy Card 130 Replacing the Battery 130 Troubleshooting 131 Common Problems 131 Power On Issue 132 No Display Issue 133 Random Loss of BIOS Settings 134 LCD Failure 135 Built-In Keyboard Failure 135 VIII
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...Modem Function Failure 143 Wireless Function Failure 143 Thermal Unit Failure 144 External Mouse Failure 144 Other Failures 145 Intermittent Problems 146 Undetermined Problems 146 Post Codes 147 Jumper and Connector Locations 153 Top View 153 Bottom View 154 LS-5511P Switch Board ...Crisis Disk 165 FRU (Field Replaceable Unit) List 167 Aspire 5942 Series Exploded Diagrams 168 Main Assembly 168 Base Assembly 169 Aspire 5942 Series FRU List 170 Screw List 177 Model Definition and Configuration 178 Aspire 5942 Series 178 Test Compatible Components 225 Microsoft® ...
...Modem Function Failure 143 Wireless Function Failure 143 Thermal Unit Failure 144 External Mouse Failure 144 Other Failures 145 Intermittent Problems 146 Undetermined Problems 146 Post Codes 147 Jumper and Connector Locations 153 Top View 153 Bottom View 154 LS-5511P Switch Board ...Crisis Disk 165 FRU (Field Replaceable Unit) List 167 Aspire 5942 Series Exploded Diagrams 168 Main Assembly 168 Base Assembly 169 Aspire 5942 Series FRU List 170 Screw List 177 Model Definition and Configuration 178 Aspire 5942 Series 178 Test Compatible Components 225 Microsoft® ...
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... to go to "enabled". Navigation keys for parameters are in any changes made and exit the BIOS Setup Utility. However, if you encounter configuration problems, you do not need to enter multi-boot menu. Please also refer to different models. In this carefully when making changes to enter setup. ...you can change the value of the screen. NOTE: You can also press F10 to enter Setup" message is subject to Chapter 4 Troubleshooting when problem arises. Help for a particular menu are six menu options: Information, Main, Advanced, Security, Boot, and Exit. Chapter 2 23
... to go to "enabled". Navigation keys for parameters are in any changes made and exit the BIOS Setup Utility. However, if you encounter configuration problems, you do not need to enter multi-boot menu. Please also refer to different models. In this carefully when making changes to enter setup. ...you can change the value of the screen. NOTE: You can also press F10 to enter Setup" message is subject to Chapter 4 Troubleshooting when problem arises. Help for a particular menu are six menu options: Information, Main, Advanced, Security, Boot, and Exit. Chapter 2 23
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... Page 143 Thermal Unit Failure Page 144 Other Functions Failure Page 145 Intermittent Failures Page 146 Undermined Failures Page 146 4. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Verify the symptoms by attempting to... on page 231. Obtain the failing symptoms in as much detail as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Troubleshooting Chapter 4 Common Problems Use the following table with the verified symptom to determine which page to go to.
... Page 143 Thermal Unit Failure Page 144 Other Functions Failure Page 145 Intermittent Failures Page 146 Undermined Failures Page 146 4. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Verify the symptoms by attempting to... on page 231. Obtain the failing symptoms in as much detail as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Troubleshooting Chapter 4 Common Problems Use the following table with the verified symptom to determine which page to go to.
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... not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. Plug the computer directly into a known good electrical outlet. 4. Power On Issue If the system doesn't power on, perform the following actions one at a time...
... not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. Plug the computer directly into a known good electrical outlet. 4. Power On Issue If the system doesn't power on, perform the following actions one at a time...
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...reboot the computer. 4. Drain any memory cards and CD/DVD discs. Remove any stored power by checking at a time to correct the problem. Restart the computer. Remove the drives (see "Online Support Information" on page 231. Reseat the memory modules. 7. Connect an external monitor to... correct the problem. 1. No Display Issue If the Display doesn't work, perform the following occurs: • Fans start up • Status LEDs light up ...
...reboot the computer. 4. Drain any memory cards and CD/DVD discs. Remove any stored power by checking at a time to correct the problem. Restart the computer. Remove the drives (see "Online Support Information" on page 231. Reseat the memory modules. 7. Connect an external monitor to... correct the problem. 1. No Display Issue If the Display doesn't work, perform the following occurs: • Fans start up • Status LEDs light up ...
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... may be defective and should be replaced. 5. Random Loss of BIOS information, perform the following actions one at a time to correct the problem. 1. b. d. Click Apply and check the display. If HDD information is properly installed. Readjust if necessary. 6. Check the Device Manager...year old, replace the CMOS battery. 2. Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. 1. See "Disassembly Process" on page 42. 3. See "Disassembly Process" on page 42. 4. If the BIOS settings are no device conflicts....
... may be defective and should be replaced. 5. Random Loss of BIOS information, perform the following actions one at a time to correct the problem. 1. b. d. Click Apply and check the display. If HDD information is properly installed. Readjust if necessary. 6. Check the Device Manager...year old, replace the CMOS battery. 2. Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. 1. See "Disassembly Process" on page 42. 3. See "Disassembly Process" on page 42. 4. If the BIOS settings are no device conflicts....
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Do not replace a non-defective FRUs: Chapter 4 135 Do not replace a nondefective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem.
Do not replace a non-defective FRUs: Chapter 4 135 Do not replace a nondefective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem.
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Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: 136 Chapter 4 TouchPad Failure If the TouchPad doesn't work, perform the following actions one at a time to correct the problem.
Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: 136 Chapter 4 TouchPad Failure If the TouchPad doesn't work, perform the following actions one at a time to correct the problem.
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.... • There are no device conflicts. • No hardware is listed under Other Devices. 3. Reinstall the Operating System. 11. Sound Problems If sound problems are no red Xs or yellow exclamation marks. • There are experienced, perform the following actions one at a time to correct the... problem. 1. Check the Device Manager to determine that other audio applications are set to 50. Remove and recently installed hardware or software. 9....
.... • There are no device conflicts. • No hardware is listed under Other Devices. 3. Reinstall the Operating System. 11. Sound Problems If sound problems are no red Xs or yellow exclamation marks. • There are experienced, perform the following actions one at a time to correct the... problem. 1. Check the Device Manager to determine that other audio applications are set to 50. Remove and recently installed hardware or software. 9....
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...If the Issue is enabled. Do not replace a non-defective FRUs: Microphone Problems If internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem. Increase the volume to Start´ Control Panel´ Hardware and Sound´...select the Recording tab. 2. d. Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. 1. Navigate to the maximum setting and click OK. 7. The microphone appears on the microphone and select Enable. 5. Right-click on the ...
...If the Issue is enabled. Do not replace a non-defective FRUs: Microphone Problems If internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem. Increase the volume to Start´ Control Panel´ Hardware and Sound´...select the Recording tab. 2. d. Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. 1. Navigate to the maximum setting and click OK. 7. The microphone appears on the microphone and select Enable. 5. Right-click on the ...
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... all cables and jumpers on the HDD and ODD are required. The Install Windows screen displays. Restart the computer and press F2 to correct the problem. 1. Run Windows Check Disk by entering chkdsk /r from a known good date using up-to-date software to resolve the... problem. 4. HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to enter the BIOS Utility. c. e. Replace the ...
... all cables and jumpers on the HDD and ODD are required. The Install Windows screen displays. Restart the computer and press F2 to correct the problem. 1. Run Windows Check Disk by entering chkdsk /r from a known good date using up-to-date software to resolve the... problem. 4. HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to enter the BIOS Utility. c. e. Replace the ...
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.... 4. Check that the ODD device is noisy Perform the following general solutions one at a time to correct the problem. 1. ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem. Navigate to Start´ Computer. Try an alternate disc. 3. Reboot the computer and retry the operation. 2.
.... 4. Check that the ODD device is noisy Perform the following general solutions one at a time to correct the problem. 1. ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem. Navigate to Start´ Computer. Try an alternate disc. 3. Reboot the computer and retry the operation. 2.
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... tray and that the default drive is choppy or jumps, perform the following actions one at a time to correct the problem. 1. Select Use AutoPlay for burning discs is correctly seated in the drive, perform the following actions one at a time to correct the...the drop down list. c. d. Try closing some applications. Reboot and try removing any recently installed software and retrying the operation. Navigate to correct the problem. 1. b. Check that the media is correct for the media inserted in the lists, try the operation again. 2. If a device has an exclamation ...
... tray and that the default drive is choppy or jumps, perform the following actions one at a time to correct the problem. 1. Select Use AutoPlay for burning discs is correctly seated in the drive, perform the following actions one at a time to correct the...the drop down list. c. d. Try closing some applications. Reboot and try removing any recently installed software and retrying the operation. Navigate to correct the problem. 1. b. Check that the media is correct for the media inserted in the lists, try the operation again. 2. If a device has an exclamation ...
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...ODD. Drive Not Detected If Windows cannot detect the drive, perform the following actions one at a time to one at a time to correct the problem. 1. b. Drive Read Failure If discs cannot be replaced. 4. a. d. Test the drive using other ATA Devices shown if applicable. Turn off.... If the drive works with the new cable, the original cable should be replaced. 4. Ensure that the drive is identical to correct the problem. 1. e. Check for bent or broken pins on the Information page. Reseat the drive ensuring and all cables are connected correctly. 5. c. ...
...ODD. Drive Not Detected If Windows cannot detect the drive, perform the following actions one at a time to one at a time to correct the problem. 1. b. Drive Read Failure If discs cannot be replaced. 4. a. d. Test the drive using other ATA Devices shown if applicable. Turn off.... If the drive works with the new cable, the original cable should be replaced. 4. Ensure that the drive is identical to correct the problem. 1. e. Check for bent or broken pins on the Information page. Reseat the drive ensuring and all cables are connected correctly. 5. c. ...
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Do not replace a nondefective FRUs: Chapter 4 143 No Seat it well Modem card well connected? Do not replace a non-defective FRUs: START RJ-11 well connected? No Connect it well Modem card OK? Modem Function Failure If the internal Modem fails, perform the following actions one at a time to correct the problem. Replace No Modem card Replace Mainboard Wireless Function Failure If the WLAN fails, perform the following actions one at a time to correct the problem. No Connect it well Modem wire well connected?
Do not replace a nondefective FRUs: Chapter 4 143 No Seat it well Modem card well connected? Do not replace a non-defective FRUs: START RJ-11 well connected? No Connect it well Modem card OK? Modem Function Failure If the internal Modem fails, perform the following actions one at a time to correct the problem. Replace No Modem card Replace Mainboard Wireless Function Failure If the WLAN fails, perform the following actions one at a time to correct the problem. No Connect it well Modem wire well connected?
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... 12. No Replace CPU Replace Mainboard External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. There are no red Xs or yellow exclamation marks. • There are no device conflicts. 144 Chapter 4 Do not replace a non-defective ... see Windows Help and Support. 10. Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. 1. Try an alternative mouse. 2. Try an alternative program to verify mouse operation. No Seat it well Fan OK? See the mouse user manual...
... 12. No Replace CPU Replace Mainboard External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. There are no red Xs or yellow exclamation marks. • There are no device conflicts. 144 Chapter 4 Do not replace a non-defective ... see Windows Help and Support. 10. Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. 1. Try an alternative mouse. 2. Try an alternative program to verify mouse operation. No Seat it well Fan OK? See the mouse user manual...
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Swap M/B to correct the problem. Chapter 4 145 Other Failures If the CRT Switch, Dock, LAN Port, external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform the following general steps to Try. Check Test Fixture is still not resolved, see "Online Support Information" on page 231. If the Issue is ok. 3. • No hardware is OK. 2. Check Drive whether is listed under Other Devices. 13. Do not replace a non-defective FRUs: 1.
Swap M/B to correct the problem. Chapter 4 145 Other Failures If the CRT Switch, Dock, LAN Port, external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform the following general steps to Try. Check Test Fixture is still not resolved, see "Online Support Information" on page 231. If the Issue is ok. 3. • No hardware is OK. 2. Check Drive whether is listed under Other Devices. 13. Do not replace a non-defective FRUs: 1.
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...used at least 10 times. 2. Run the advanced diagnostic test for damage. Determine if the problem has changed. 6. Power-off the computer. 2. If any problems are no error is operating correctly. (See "Power On Issue" on the computer. 5. ...1. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. If the problem remains, replace the following devices: • Non-Acer devices ...
...used at least 10 times. 2. Run the advanced diagnostic test for damage. Determine if the problem has changed. 6. Power-off the computer. 2. If any problems are no error is operating correctly. (See "Power On Issue" on the computer. 5. ...1. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. If the problem remains, replace the following devices: • Non-Acer devices ...