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Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the accomplishment of additional information related to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. Alerts you to do specific actions relevant to any damage that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. IV
Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the accomplishment of additional information related to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. Alerts you to do specific actions relevant to any damage that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. IV
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...Index of Error Messages 103 Phoenix BIOS Beep Codes 106 Index of Symptom-to-FRU Error Message 111 Intermittent Problems 115 Undetermined Problems 116 Jumper and Connector Locations 117 Top and Bottom View 117 Clearing Password Check and BIOS Recovery 119 ...Clearing Password Check 119 BIOS Recovery by Crisis Disk 120 FRU (Field Replaceable Unit) List 121 Aspire 5235/5535 Series Exploded Diagram 122 Model Definition and Configuration 130 Aspire 5235/5535...
...Index of Error Messages 103 Phoenix BIOS Beep Codes 106 Index of Symptom-to-FRU Error Message 111 Intermittent Problems 115 Undetermined Problems 116 Jumper and Connector Locations 117 Top and Bottom View 117 Clearing Password Check and BIOS Recovery 119 ...Clearing Password Check 119 BIOS Recovery by Crisis Disk 120 FRU (Field Replaceable Unit) List 121 Aspire 5235/5535 Series Exploded Diagram 122 Model Definition and Configuration 130 Aspire 5235/5535...
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... sample or finish good unit for real system information. If you do not need to "enabled". Press F2 to Chapter 4 Troubleshooting when problem arises. In this utility. Chapter 2 33 Information Phoenix SecureCore(tm) Setup Utility Main Security Boot Exit CPU Type: CPU Speed: IDE0 Model...GHz XXXXXXXXXXX-(XX) XXXXXXXX XXXXXXXXXXX-XXX XX-XXXX-(XX) VX.XX XX-XXX XXXXXX.XXX.XXX.XXX.XXXXXX XX.XX XXXXXXXXXXXXXXXXXXXXXXX None Aspire 5730 Acer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter Select Sub-Menu...
... sample or finish good unit for real system information. If you do not need to "enabled". Press F2 to Chapter 4 Troubleshooting when problem arises. In this utility. Chapter 2 33 Information Phoenix SecureCore(tm) Setup Utility Main Security Boot Exit CPU Type: CPU Speed: IDE0 Model...GHz XXXXXXXXXXX-(XX) XXXXXXXX XXXXXXXXXXX-XXX XX-XXXX-(XX) VX.XX XX-XXX XXXXXX.XXX.XXX.XXX.XXXXXX XX.XX XXXXXXXXXXXXXXXXXXXXXXX None Aspire 5730 Acer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter Select Sub-Menu...
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Choose one upper-case string • Reboot system and key in "hdd_pw 15494 0" 2. Chapter 2 45 Key in "0KJFN42" or "UVEIQ96" to solve HDD password locked problem, you key in wrong HDD password for three time, "HDD password error code" would display on the screen. Select "2" 3. See the image below. • If you need to HDD user password. Remove HDD/BIOS Utility This section provide you with removing HDD/BIOS method: Remove HDD Password: • If you can run HDD_PW.EXE 1.
Choose one upper-case string • Reboot system and key in "hdd_pw 15494 0" 2. Chapter 2 45 Key in "0KJFN42" or "UVEIQ96" to solve HDD password locked problem, you key in wrong HDD password for three time, "HDD password error code" would display on the screen. Select "2" 3. See the image below. • If you need to HDD user password. Remove HDD/BIOS Utility This section provide you with removing HDD/BIOS method: Remove HDD Password: • If you can run HDD_PW.EXE 1.
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... Self-Test (POST) Error Message" on page 102 "Intermittent Problems" on page 115 "Undetermined Problems" on page 102 Symptoms cannot be re-created (intermittent problems). No beep or error "Power-On Self-Test (POST) Error codes are intended to test only Acer products. LCD display problems "Power-On Self-Test (POST) Error or others). POST...
... Self-Test (POST) Error Message" on page 102 "Intermittent Problems" on page 115 "Undetermined Problems" on page 102 Symptoms cannot be re-created (intermittent problems). No beep or error "Power-On Self-Test (POST) Error codes are intended to test only Acer products. LCD display problems "Power-On Self-Test (POST) Error or others). POST...
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... the diagnostics diskette and start the diagnostics program. 2. Follow the instructions in the message window. If the tests detect a keyboard problem, do the following one label attached to it . If an error occurs with the internal diskette drive, reconnect the diskette connector on...extending from the keyboard is required. Reconnect the keyboard cables. 2. System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, drive, or CD-ROM. If the keyboard cable connection is passed when the program runs to FDD Test. 3. Replace...
... the diagnostics diskette and start the diagnostics program. 2. Follow the instructions in the message window. If the tests detect a keyboard problem, do the following one label attached to it . If an error occurs with the internal diskette drive, reconnect the diskette connector on...extending from the keyboard is required. Reconnect the keyboard cables. 2. System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, drive, or CD-ROM. If the keyboard cable connection is passed when the program runs to FDD Test. 3. Replace...
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Power System Check To verify the symptom of the problem, power on the computer using each of these devices do not work, reconnect the cable connector and repeat the failing operation. Disconnect the power adapter ... memory in the test items. 4. Memory Check Memory errors might stop system operations, show error messages on page 101 Chapter 4 99 If you suspect a power problem, see the appropriate power supply check in the message window. Remove the battery pack. 2.
Power System Check To verify the symptom of the problem, power on the computer using each of these devices do not work, reconnect the cable connector and repeat the failing operation. Disconnect the power adapter ... memory in the test items. 4. Memory Check Memory errors might stop system operations, show error messages on page 101 Chapter 4 99 If you suspect a power problem, see the appropriate power supply check in the message window. Remove the battery pack. 2.
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... power-on indicator does not light up, check the power cord of the power adapter cable. If the operational charge does not work, see "Undetermined Problems" on page 101. 100 Chapter 4 If the voltage is not corrected, see "Check the Battery Pack" on page 116. Check the Power Adapter Unplug the... power adapter cable from the power adapter does not always indicate a defect. 3. q If the problem is within the range, do the following figure Pin 1: +19 to the next step. If the voltage is not correct, go to +20.5V Pin...
... power-on indicator does not light up, check the power cord of the power adapter cable. If the operational charge does not work, see "Undetermined Problems" on page 101. 100 Chapter 4 If the voltage is not corrected, see "Check the Battery Pack" on page 116. Check the Power Adapter Unplug the... power adapter cable from the power adapter does not always indicate a defect. 3. q If the problem is within the range, do the following figure Pin 1: +19 to the next step. If the voltage is not correct, go to +20.5V Pin...
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... the touchpad pointer. If the charge indicator still does not light up , replace the DC/DC charger board. After you identify first the problem is still less than 50% of time. Chapter 4 101 This helps you use a discharged battery pack or a battery pack that if ...pack. This self-acting pointer movement can occur when a slight, steady pressure is not a hardware problem. Touchpad Check If the touchpad doesn't work, do the following actions one at a time to correct the problem. Reconnect the touchpad cables. 2. Replace the touchpad. 3. No service actions are correct. 3. Check...
... the touchpad pointer. If the charge indicator still does not light up , replace the DC/DC charger board. After you identify first the problem is still less than 50% of time. Chapter 4 101 This helps you use a discharged battery pack or a battery pack that if ...pack. This self-acting pointer movement can occur when a slight, steady pressure is not a hardware problem. Touchpad Check If the touchpad doesn't work, do the following actions one at a time to correct the problem. Reconnect the touchpad cables. 2. Replace the touchpad. 3. No service actions are correct. 3. Check...
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... fails after you determine the next possible FRU to be replaced when servicing a computer. The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. Do not replace a non-defective FRU. NOTE: Most of memory installed. Others may indicate... a problem with a device, such as the way it has been configured. Power-On Self-Test (POST) Error Message The POST error message index lists the...
... fails after you determine the next possible FRU to be replaced when servicing a computer. The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. Do not replace a non-defective FRU. NOTE: Most of memory installed. Others may indicate... a problem with a device, such as the way it has been configured. Power-On Self-Test (POST) Error Message The POST error message index lists the...
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.... Device driver Device cable Device System board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work correctly Print problems. Serial or parallel port device problems. Action in the "Onboard Devices Configuration" of BIOS Setup Utility is set to execute "Load Default Settings", then reboot system. Keyboard System...
.... Device driver Device cable Device System board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work correctly Print problems. Serial or parallel port device problems. Action in the "Onboard Devices Configuration" of BIOS Setup Utility is set to execute "Load Default Settings", then reboot system. Keyboard System...
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Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable. Touchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work . Action in this list and the problem remains, see "Undetermined Problems" on page 116. 114 Chapter 4 Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly.
Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable. Touchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work . Action in this list and the problem remains, see "Undetermined Problems" on page 116. 114 Chapter 4 Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly.
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..., do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. Chapter 4 115 When analyzing an intermittent problem, do not replace any FRU. 3. Intermittent Problems Intermittent system hang problems can be considered only when a recurring...
..., do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. Chapter 4 115 When analyzing an intermittent problem, do not replace any FRU. 3. Intermittent Problems Intermittent system hang problems can be considered only when a recurring...
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... the following FRU one at a time. Remove or disconnect all attached devices are supported by the computer. Determine if the problem has changed. 6. If the problem remains, replace the following devices: q Non-Acer devices q Printer, mouse, and other external devices q Battery pack q Hard disk drive q DIMM q CD-ROM/Diskette drive Module q PC Cards...
... the following FRU one at a time. Remove or disconnect all attached devices are supported by the computer. Determine if the problem has changed. 6. If the problem remains, replace the following devices: q Non-Acer devices q Printer, mouse, and other external devices q Battery pack q Hard disk drive q DIMM q CD-ROM/Diskette drive Module q PC Cards...
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... email contacts for ways to optimize and improve our services, so if you have included an Acrobat File to facilitate the problem-free downloading of Acer's Notebook, Desktop and Server models including: • Service guides for all your technical queries. We are always looking for... (Technical Announcement Bulletin) For these purposes, we have any suggestions or comments, please do not hesitate to communicate these to your local Acer branch office. Appendix C 141 Also contained on this website are: • Detailed information on all of our technical material. Appendix C...
... email contacts for ways to optimize and improve our services, so if you have included an Acrobat File to facilitate the problem-free downloading of Acer's Notebook, Desktop and Server models including: • Service guides for all your technical queries. We are always looking for... (Technical Announcement Bulletin) For these purposes, we have any suggestions or comments, please do not hesitate to communicate these to your local Acer branch office. Appendix C 141 Also contained on this website are: • Detailed information on all of our technical material. Appendix C...
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... FRU (Field Replaceable Unit) List 121 H Hard disk 28 Hard Disk Drive Module 56 HDD 28 Hibernation mode hotkey 13 Hot Keys 11 I Indicators 9 Intermittent Problems 115 J Jumper and Connector Locations 117 Top View 117 K Keyboard 30, 63 Keyboard or Auxiliary Input Device Check 98 L LCD Bezel 88 LCD Brackets 93...
... FRU (Field Replaceable Unit) List 121 H Hard disk 28 Hard Disk Drive Module 56 HDD 28 Hibernation mode hotkey 13 Hot Keys 11 I Indicators 9 Intermittent Problems 115 J Jumper and Connector Locations 117 Top View 117 K Keyboard 30, 63 Keyboard or Auxiliary Input Device Check 98 L LCD Bezel 88 LCD Brackets 93...
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Model Definition 130 Modem Board 80 N Notebook Manager hotkey 13 num lock on indicator 9 O Online Support Information 159 P Panel 4 Bottom 8 left 4 PC Card 9 Power System Check 99 Battery Pack 101 Power Adapter 100 Processor 26 S Screw List 48 speakers hotkey 13 System Block Diagram 3 System Check Procedures 98 System Memory 26 System Utilities 33 T Test Compatible Components 155 Top 117 touchpad hotkey 13 Touchpad Check 101 Troubleshooting 97 U Undetermined Problems 116 utility BIOS 33-44 162 V view left 6 rear 7 right 6 W Windows 2000 Environment Test 156 WLAN Board 54
Model Definition 130 Modem Board 80 N Notebook Manager hotkey 13 num lock on indicator 9 O Online Support Information 159 P Panel 4 Bottom 8 left 4 PC Card 9 Power System Check 99 Battery Pack 101 Power Adapter 100 Processor 26 S Screw List 48 speakers hotkey 13 System Block Diagram 3 System Check Procedures 98 System Memory 26 System Utilities 33 T Test Compatible Components 155 Top 117 touchpad hotkey 13 Touchpad Check 101 Troubleshooting 97 U Undetermined Problems 116 utility BIOS 33-44 162 V view left 6 rear 7 right 6 W Windows 2000 Environment Test 156 WLAN Board 54