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Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. IV Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures.
Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. IV Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures.
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...Media Board Failure 153 Fingerprint Reader Failure 154 Thermal Unit Failure 154 External Mouse Failure 155 Other Failures 155 Intermittent Problems 156 Undetermined Problems 156 POST Codes Tables 157 Sec 157 Memory 157 BDS & Specific action 158 Each PEIM entry point used ... Crisis Disk 166 FRU (Field Replaceable Unit) List 167 Aspire 4736G/4736Z Series Exploded Diagrams 168 Main Module 168 Aspire 4736G/4736Z Series FRU List 169 Screw List 175 Model Definition and Configuration 176 Aspire 4736G/4736Z Series 176 Test Compatible Components 177 Microsoft® Windows®...
...Media Board Failure 153 Fingerprint Reader Failure 154 Thermal Unit Failure 154 External Mouse Failure 155 Other Failures 155 Intermittent Problems 156 Undetermined Problems 156 POST Codes Tables 157 Sec 157 Memory 157 BDS & Specific action 158 Each PEIM entry point used ... Crisis Disk 166 FRU (Field Replaceable Unit) List 167 Aspire 4736G/4736Z Series Exploded Diagrams 168 Main Module 168 Aspire 4736G/4736Z Series FRU List 169 Screw List 175 Model Definition and Configuration 176 Aspire 4736G/4736Z Series 176 Test Compatible Components 177 Microsoft® Windows®...
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...enter Setup message is prompted on the bottom of screen). To activate the BIOS Utility, press F2 during POST to Chapter 4 Troubleshooting when problem arises. The default parameter of the menu options to go to save any menu, you may need to parameter values. Please also refer... can load default settings by pressing F9. Help for a particular menu are found in square brackets. Chapter 2 29 However, if you encounter configuration problems, you can also press F10 to the Exit menu. • In any changes made and exit the BIOS Setup Utility. NOTE: You can change...
...enter Setup message is prompted on the bottom of screen). To activate the BIOS Utility, press F2 during POST to Chapter 4 Troubleshooting when problem arises. The default parameter of the menu options to go to save any menu, you may need to parameter values. Please also refer... can load default settings by pressing F9. Help for a particular menu are found in square brackets. Chapter 2 29 However, if you encounter configuration problems, you can also press F10 to the Exit menu. • In any changes made and exit the BIOS Setup Utility. NOTE: You can change...
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...Issue is still not resolved, see "Online Support Information" on page 183. Troubleshooting Chapter 4 Common Problems Use the following table with the verified symptom to determine which page to go to. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Symptoms ... Undetermined Failures Page 156 4. Chapter 4 139 Obtain the failing symptoms in as much detail as a guide for computer problems. NOTE: The diagnostic tests are intended to re-create the failure by running the diagnostic test or by attempting to test only...
...Issue is still not resolved, see "Online Support Information" on page 183. Troubleshooting Chapter 4 Common Problems Use the following table with the verified symptom to determine which page to go to. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Symptoms ... Undetermined Failures Page 156 4. Chapter 4 139 Obtain the failing symptoms in as much detail as a guide for computer problems. NOTE: The diagnostic tests are intended to re-create the failure by running the diagnostic test or by attempting to test only...
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...installed software. 7. Check the power cable is still not resolved, see "Online Support Information" on , perform the following actions one at a time to correct the problem. 1. Plug the computer directly into a known good electrical outlet. 4. If the Issue is properly connected to the computer and the electrical outlet. 2. Remove any ... replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. Power On Issue If the system doesn't power on page 183. 140 Chapter 4
...installed software. 7. Check the power cable is still not resolved, see "Online Support Information" on , perform the following actions one at a time to correct the problem. 1. Plug the computer directly into a known good electrical outlet. 4. If the Issue is properly connected to the computer and the electrical outlet. 2. Remove any ... replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. Power On Issue If the system doesn't power on page 183. 140 Chapter 4
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... 183. Reference Product pages for 10 seconds. No Display Issue If the Display doesn't work, perform the following actions one at a time to correct the problem. 1. Do not replace a non-defective FRUs: No POST or Video If the POST or video doesn't display, perform the following actions one at a time to...
... 183. Reference Product pages for 10 seconds. No Display Issue If the Display doesn't work, perform the following actions one at a time to correct the problem. 1. Do not replace a non-defective FRUs: No POST or Video If the POST or video doesn't display, perform the following actions one at a time to...
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If the display is too dim at a time to correct the problem. 1. Minimize or close all Windows. If desktop display resolution is not normal, right-click on page 50. 3. Run the Windows Memory Diagnostic from the BIOS, ... at the highest brightness setting, the LCD is faulty and should be replaced. Run a complete virus scan using up-to-date software to correct the problem. 1. If display size is only abnormal in an application, check the view settings and control/mouse wheel zoom feature in the same location, the LCD...
If the display is too dim at a time to correct the problem. 1. Minimize or close all Windows. If desktop display resolution is not normal, right-click on page 50. 3. Run the Windows Memory Diagnostic from the BIOS, ... at the highest brightness setting, the LCD is faulty and should be replaced. Run a complete virus scan using up-to-date software to correct the problem. 1. If display size is only abnormal in an application, check the view settings and control/mouse wheel zoom feature in the same location, the LCD...
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LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4 143
LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4 143
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Touchpad Failure If the Touchpad doesn't work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: 144 Chapter 4
Touchpad Failure If the Touchpad doesn't work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: 144 Chapter 4
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... installed hardware or software. 9. If the issue is not muted. Click Mixer to 50 and not muted. 6. Select Speakers and click Configure to correct the problem. 1. Sound Problems If sound problems are experienced, perform the following actions one at a time to start Speaker Setup.
... installed hardware or software. 9. If the issue is not muted. Click Mixer to 50 and not muted. 6. Select Speakers and click Configure to correct the problem. 1. Sound Problems If sound problems are experienced, perform the following actions one at a time to start Speaker Setup.
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... internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem. Right-click on the Recording tab and select Show Disabled Devices (clear by default). 3. Select Set up microphone. c. Select the microphone type from the list ... microphone appears on page 183. 146 Chapter 4 Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. 1. b.
... internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem. Right-click on the Recording tab and select Show Disabled Devices (clear by default). 3. Select Set up microphone. c. Select the microphone type from the list ... microphone appears on page 183. 146 Chapter 4 Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. 1. b.
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.... Run the Windows Disk Defragmenter. i. Check the BIOS settings are correct and that CD/DVD drive is discovered, follow the onscreen information to correct the problem. 1. If the issue is virus free. 3. See "Disassembly Process" on the HDD and ODD are required. The Install Windows screen displays. NOTE: Click Load ... and associated software. 8. HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to resolve the problem. 4. Run the Windows Memory Diagnostic Tool. Run a complete virus scan using System Restore. e.
.... Run the Windows Disk Defragmenter. i. Check the BIOS settings are correct and that CD/DVD drive is discovered, follow the onscreen information to correct the problem. 1. If the issue is virus free. 3. See "Disassembly Process" on the HDD and ODD are required. The Install Windows screen displays. NOTE: Click Load ... and associated software. 8. HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to resolve the problem. 4. Run the Windows Memory Diagnostic Tool. Run a complete virus scan using System Restore. e.
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... Start´ Computer. Try an alternate disc. 3. Check that the ODD device is noisy Perform the following general solutions one at a time to correct the problem. Do not replace a nondefective FRUs: ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: • Audio CDs... is displayed in the Devices with Removable Storage panel. 4. ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem. 1.
... Start´ Computer. Try an alternate disc. 3. Check that the ODD device is noisy Perform the following general solutions one at a time to correct the problem. Do not replace a nondefective FRUs: ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: • Audio CDs... is displayed in the Devices with Removable Storage panel. 4. ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem. 1.
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... mark, right-click on the device and uninstall and reinstall the driver. Check that the default drive is moved to correct the problem. 1. b. Select Use AutoPlay for the selected media: IMPORTANT:Region can not be changed even Windows is reinstalled or the drive is...again. 2. b. Chapter 4 149 Try an alternate disc in the drive. Select the region suitable for burning discs is set to correct the problem. 1. If using different software, refer to Start´ Control Panel´ System and Maintenance´ System´ Device Manager. Check that...
... mark, right-click on the device and uninstall and reinstall the driver. Check that the default drive is moved to correct the problem. 1. b. Select Use AutoPlay for the selected media: IMPORTANT:Region can not be changed even Windows is reinstalled or the drive is...again. 2. b. Chapter 4 149 Try an alternate disc in the drive. Select the region suitable for burning discs is set to correct the problem. 1. If using different software, refer to Start´ Control Panel´ System and Maintenance´ System´ Device Manager. Check that...
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...and Configurations" on the drive, motherboard, and cable connections. Turn off the power and remove the cover to inspect the connections to correct the problem. 1. If the drive works with the new cable, the original cable should be replaced. 3. See "Disassembly Process" on page 50. ... the drive using other ATA Devices shown if applicable. Turn off the power and remove the cover to inspect the connections to correct the problem. 1. Check for broken connectors on the drive, motherboard, and cable connections. See "Disassembly Process" on page 50. Try an alternate ...
...and Configurations" on the drive, motherboard, and cable connections. Turn off the power and remove the cover to inspect the connections to correct the problem. 1. If the drive works with the new cable, the original cable should be replaced. 3. See "Disassembly Process" on page 50. ... the drive using other ATA Devices shown if applicable. Turn off the power and remove the cover to inspect the connections to correct the problem. 1. Check for broken connectors on the drive, motherboard, and cable connections. See "Disassembly Process" on page 50. Try an alternate ...
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USB Failure (Rightside) If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4 151 Do not replace a non-defective FRUs: Modem Function Failure If the internal Modem fails, perform the following actions one at a time to correct the problem.
USB Failure (Rightside) If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4 151 Do not replace a non-defective FRUs: Modem Function Failure If the internal Modem fails, perform the following actions one at a time to correct the problem.
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... not replace a nondefective FRUs: Start Check BT cable connected OK NG OK Reconnect the cable to correct the problem. Do not replace a non-defective FRUs: Start Check Antenna to WLAN/WiMAX C ard OK NG OK Reconnect the Antenna to the card Check Antenna NG ...
... not replace a nondefective FRUs: Start Check BT cable connected OK NG OK Reconnect the cable to correct the problem. Do not replace a non-defective FRUs: Start Check Antenna to WLAN/WiMAX C ard OK NG OK Reconnect the Antenna to the card Check Antenna NG ...
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EasyTouch Button Failure If the Acer EasyTouch buttons fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start OK Check Function/B to MB connection Reconnect the NG Function/B to MB FFC cable OK Check Function/B and FFC NG Swap the Function Board Swap Mainboard Media Board Failure If the Media Board fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4 153
EasyTouch Button Failure If the Acer EasyTouch buttons fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start OK Check Function/B to MB connection Reconnect the NG Function/B to MB FFC cable OK Check Function/B and FFC NG Swap the Function Board Swap Mainboard Media Board Failure If the Media Board fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4 153
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Do not replace a non-defective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start OK Check Fan power cable NG OK Reconnect the cable to the Mainboard Check Fan NG Swap the Thermal Module OK CPU Heatink well seated? NG Seat it well OK Check CPU NG Swap CPU 154 Swap Mainboard Chapter 4 Fingerprint Reader Failure If the Fingerprint Reader fails, perform the following actions one at a time to correct the problem.
Do not replace a non-defective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start OK Check Fan power cable NG OK Reconnect the cable to the Mainboard Check Fan NG Swap the Thermal Module OK CPU Heatink well seated? NG Seat it well OK Check CPU NG Swap CPU 154 Swap Mainboard Chapter 4 Fingerprint Reader Failure If the Fingerprint Reader fails, perform the following actions one at a time to correct the problem.
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External Mouse Failure If an external Mouse fails, perform the following general steps to correct the problem. If the mouse uses a USB connection, try an alternate USB port. 4. Remove any recently added hardware and associated software. 7. Roll back the mouse driver ...failure. 5. Check Test Fixture is still not resolved, see Windows Help and Support. 10. Remove and reinstall the mouse driver. 12. Swap M/B to correct the problem. 1. Other Failures If the CRT Switch, Dock, LAN Port, external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform ...
External Mouse Failure If an external Mouse fails, perform the following general steps to correct the problem. If the mouse uses a USB connection, try an alternate USB port. 4. Remove any recently added hardware and associated software. 7. Roll back the mouse driver ...failure. 5. Check Test Fixture is still not resolved, see Windows Help and Support. 10. Remove and reinstall the mouse driver. 12. Swap M/B to correct the problem. 1. Other Failures If the CRT Switch, Dock, LAN Port, external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform ...