Administration Guide
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... 136 ACD Shifts 139 Estimated Wait Time Announcements 140 In-Queue Digit Processing and Announcements 140 ACD Group Open/Close and Announcements 141 Announcements for SIP-Mode Systems 141 Wrap-Up Time 141 Streaming ACD Data Through a TCP Socket 143 ACD Considerations 143 Hardware Limits for ACD Groups 143 ACD Operations...
... 136 ACD Shifts 139 Estimated Wait Time Announcements 140 In-Queue Digit Processing and Announcements 140 ACD Group Open/Close and Announcements 141 Announcements for SIP-Mode Systems 141 Wrap-Up Time 141 Streaming ACD Data Through a TCP Socket 143 ACD Considerations 143 Hardware Limits for ACD Groups 143 ACD Operations...
Administration Guide
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... 224 Operations Management 224 Statistics 225 Advanced Settings 227 Configuring Domain Name Server Information 230 10 SIP-MODE OPERATIONS Overview of SIP Mode on the NBX Platform 231 SIP Mode Operations 231 Device Support Details 234 Feature Support 235 Platforms Supported 236 Licensing and Resource ...Configure Music on Hold 245 Configure ACD Delayed Announcements 245 Add Trusted SIP Interfaces 249 Add an Optional IP Conferencing Module 249 Adding Telephone Users and Devices 253 Adding a Generic SIP Telephone 253 Adding a 3Com 3108 Wireless Telephone 255 11 DIAL PLAN Dial Plan Concepts and ...
... 224 Operations Management 224 Statistics 225 Advanced Settings 227 Configuring Domain Name Server Information 230 10 SIP-MODE OPERATIONS Overview of SIP Mode on the NBX Platform 231 SIP Mode Operations 231 Device Support Details 234 Feature Support 235 Platforms Supported 236 Licensing and Resource ...Configure Music on Hold 245 Configure ACD Delayed Announcements 245 Add Trusted SIP Interfaces 249 Add an Optional IP Conferencing Module 249 Adding Telephone Users and Devices 253 Adding a Generic SIP Telephone 253 Adding a 3Com 3108 Wireless Telephone 255 11 DIAL PLAN Dial Plan Concepts and ...
Administration Guide
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... manage NBX® Networked Telephony Systems. For information about how to install an NBX system for Internet Mail (VPIM) Enable and configure Session Initiation Protocol (SIP) operation Chapter 10 Prepare and configure the dial plan Chapter 11 Configure Virtual Tie Lines and TAPI Rout Points Chapter 12 Download optional software and...
... manage NBX® Networked Telephony Systems. For information about how to install an NBX system for Internet Mail (VPIM) Enable and configure Session Initiation Protocol (SIP) operation Chapter 10 Prepare and configure the dial plan Chapter 11 Configure Virtual Tie Lines and TAPI Rout Points Chapter 12 Download optional software and...
Administration Guide
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... Transfer ■ NBX Messaging ■ IP Messaging or Third-Party Messaging ■ URL for user access to IP Messaging or third-party messaging ■ Enable SIP To configure system-wide settings: 1 Log on the originating telephone when the telephone user finishes dialing the destination number. When you put a call off hold...
... Transfer ■ NBX Messaging ■ IP Messaging or Third-Party Messaging ■ URL for user access to IP Messaging or third-party messaging ■ Enable SIP To configure system-wide settings: 1 Log on the originating telephone when the telephone user finishes dialing the destination number. When you put a call off hold...
Administration Guide
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... for information about setting a telephone user's ringer tones, see the NBX Telephone Guides or the User online Help. You can include an extension on the SIP telephones can set system-wide ring patterns, such as zone page extensions. ■ Speed Dial (System) - Supervisory Monitoring allows a supervisor to the NBX NetSet utility...
... for information about setting a telephone user's ringer tones, see the NBX Telephone Guides or the User online Help. You can include an extension on the SIP telephones can set system-wide ring patterns, such as zone page extensions. ■ Speed Dial (System) - Supervisory Monitoring allows a supervisor to the NBX NetSet utility...
Administration Guide
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To add a SIP telephone to a SIP-mode system, you must first add a SIP telephone user and extension to the system database, and then use the Users window in the NBX Telephone Guide. To perform these topics and configuration .... The person assigned to a phantom mailbox can route callers to add, modify, and remove telephone user settings, and about SIP telephones. For information about how to a phantom mailbox. Users You use the SIP telephone to complete the configuration. 2 See the online Help for information about user settings that has no associated physical...
To add a SIP telephone to a SIP-mode system, you must first add a SIP telephone user and extension to the system database, and then use the Users window in the NBX Telephone Guide. To perform these topics and configuration .... The person assigned to a phantom mailbox can route callers to add, modify, and remove telephone user settings, and about SIP telephones. For information about how to a phantom mailbox. Users You use the SIP telephone to complete the configuration. 2 See the online Help for information about user settings that has no associated physical...
Administration Guide
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... section include: ■ ACD Groups ■ ACD Shifts ■ In-Queue Digit Processing and Announcements ■ ACD Group Open/Close and Announcements ■ Announcements for SIP-Mode Systems ■ Wrap-Up Time ■ Streaming ACD Data Through a TCP Socket See the administrator online Help for the purposes of agents that the...
... section include: ■ ACD Groups ■ ACD Shifts ■ In-Queue Digit Processing and Announcements ■ ACD Group Open/Close and Announcements ■ Announcements for SIP-Mode Systems ■ Wrap-Up Time ■ Streaming ACD Data Through a TCP Socket See the administrator online Help for the purposes of agents that the...
Administration Guide
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...) 139 ACD Group Populations ACD administrators typically organize agents whose functions are dynamically reset in the ACD function Custom Hours. This is not available on SIP mode systems. You can be added as managing calls, ACD shifts can provide different kinds of the ACD along with the ACD Agent List while...
...) 139 ACD Group Populations ACD administrators typically organize agents whose functions are dynamically reset in the ACD function Custom Hours. This is not available on SIP mode systems. You can be added as managing calls, ACD shifts can provide different kinds of the ACD along with the ACD Agent List while...
Administration Guide
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...; Call coverage path of the ACD group itself (default) ■ Auto Attendant ■ ACD Voice Mailbox You configure this In-Queue Digit Hot Key in SIP-mode systems at this release. The End time for Least Call Count and MIA begin from this dynamic or emergency shift is called Estimated Wait...
...; Call coverage path of the ACD group itself (default) ■ Auto Attendant ■ ACD Voice Mailbox You configure this In-Queue Digit Hot Key in SIP-mode systems at this release. The End time for Least Call Count and MIA begin from this dynamic or emergency shift is called Estimated Wait...
Administration Guide
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...Wrap-Up Time is specified in the In-Queue Digit Announcements section of a force open, the ACD closes at any ACD Group for SIP-Mode Systems A SIP-mode system uses a different audio codec format than the configured shifts (business hours). The timer value is the time interval needed by... recording an in-queue digit announcement, then designating the .WAV file as the 3Com IP Messaging Server) instead of the call to take notes on...
...Wrap-Up Time is specified in the In-Queue Digit Announcements section of a force open, the ACD closes at any ACD Group for SIP-Mode Systems A SIP-mode system uses a different audio codec format than the configured shifts (business hours). The timer value is the time interval needed by... recording an in-queue digit announcement, then designating the .WAV file as the 3Com IP Messaging Server) instead of the call to take notes on...
Administration Guide
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... panel or status light deactivates. once the Wrap-Up time expires, the agent cannot extend the wrap-up while the agent is not available on SIP mode systems. Wrap-Up Time Indicators The status light associated with the button mapped for Wrap-Up Time lights up time. In addition to the...
... panel or status light deactivates. once the Wrap-Up time expires, the agent cannot extend the wrap-up while the agent is not available on SIP mode systems. Wrap-Up Time Indicators The status light associated with the button mapped for Wrap-Up Time lights up time. In addition to the...
Administration Guide
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... monitor calls to change the feature codes mapped to five different ACD announcements for more information about the configuration procedure, see the online Help. For SIP-mode systems, you to forward calls to specific telephone numbers outside the ACD facility. Modify Click a Group Extension to agents. You create or import these...
... monitor calls to change the feature codes mapped to five different ACD announcements for more information about the configuration procedure, see the online Help. For SIP-mode systems, you to forward calls to specific telephone numbers outside the ACD facility. Modify Click a Group Extension to agents. You create or import these...
Administration Guide
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.... For more information about these operating characteristics, limitations, and features that use IETF RFC 3261 (SIP: Session Initiation Protocol) to run in SIP mode, all previous releases of Call Control /Setup. ■ 3Com call control mode - SIP Mode Operations A SIP mode system has these topics and configuration procedures, see "Device Support Details" on the NBX...
.... For more information about these operating characteristics, limitations, and features that use IETF RFC 3261 (SIP: Session Initiation Protocol) to run in SIP mode, all previous releases of Call Control /Setup. ■ 3Com call control mode - SIP Mode Operations A SIP mode system has these topics and configuration procedures, see "Device Support Details" on the NBX...
Administration Guide
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...server to provide the Call Processor IP address. ■ A SIP mode system can participate in SIP mode increases beyond the current limit of simultaneous conference sessions supported in a conference call: ■ 3Com 3108 Wireless Telephone The limit is four parties on an NBX ...3Com VCX Telephony System, a SIP-based system designed to support large distributed enterprises. ■ 3Com Telephones connected to a SIP mode system behave the same as the network protocol. A SIP mode system does not support secure SIP signaling or secure RTP. 232 CHAPTER 10: SIP-MODE OPERATIONS ■ SIP...
...server to provide the Call Processor IP address. ■ A SIP mode system can participate in SIP mode increases beyond the current limit of simultaneous conference sessions supported in a conference call: ■ 3Com 3108 Wireless Telephone The limit is four parties on an NBX ...3Com VCX Telephony System, a SIP-based system designed to support large distributed enterprises. ■ 3Com Telephones connected to a SIP mode system behave the same as the network protocol. A SIP mode system does not support secure SIP signaling or secure RTP. 232 CHAPTER 10: SIP-MODE OPERATIONS ■ SIP...
Administration Guide
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...different phones (Hot Desking), but only one is available to connect calls if the system is down. 3Com telephones do not support the DHCP option for providing an alternate SIP gateway address, so this feature requires manual configuration on the telephone. ■ Button mapping is allowed. ... If you use NetSet utility to add the telephone user and user extension to the system database. Overview of SIP Mode on the NBX Platform 233 ■ Generic SIP telephones ■ 3Com pcXset Soft Telephone Client ■ Analog telephones However, you cannot use these devices to add extensions to a...
...different phones (Hot Desking), but only one is available to connect calls if the system is down. 3Com telephones do not support the DHCP option for providing an alternate SIP gateway address, so this feature requires manual configuration on the telephone. ■ Button mapping is allowed. ... If you use NetSet utility to add the telephone user and user extension to the system database. Overview of SIP Mode on the NBX Platform 233 ■ Generic SIP telephones ■ 3Com pcXset Soft Telephone Client ■ Analog telephones However, you cannot use these devices to add extensions to a...
Administration Guide
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... telephone to provide this behavior is specific to monitor generic SIP phones and the 3Com 3108 Wireless telephone. A trusted SIP interface can include SIP proxies, SIP applications, SIP gateways, and any other third-party SIP device, including 3Com VCX IP Telephony systems. Telephone communication between an NBX system and a 3Com VCX telephone system can achieve the same result, connecting...
... telephone to provide this behavior is specific to monitor generic SIP phones and the 3Com 3108 Wireless telephone. A trusted SIP interface can include SIP proxies, SIP applications, SIP gateways, and any other third-party SIP device, including 3Com VCX IP Telephony systems. Telephone communication between an NBX system and a 3Com VCX telephone system can achieve the same result, connecting...
Administration Guide
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... that lists any feature code that the system offers. See the NBX Feature Codes Guide for SIP Telephones for complete information about how generic SIP telephones and the 3Com 3108 Overview of the full feature set that must be disabled. Table 49 shows the devices that... Part Number 3C10226B/PE or 3C10228IRB/PE 3C10281B/PE 3C10248B/PE 3C10399A and 3C10399B 3C10401A and 3C10401SPKRA 3C10401B and 3C10401SPKRB 3C10402A and 3C10402B 3C10403A and 3C10403B 3C10406A and 3C10407A 3C10316 and 3C10154 3C10400A and 3C10400B 3C10600A and 3C10600B 3C10601A 3C10602A 3C10117C 3C10114C 3C10116D 3C10165D N...
... that lists any feature code that the system offers. See the NBX Feature Codes Guide for SIP Telephones for complete information about how generic SIP telephones and the 3Com 3108 Overview of the full feature set that must be disabled. Table 49 shows the devices that... Part Number 3C10226B/PE or 3C10228IRB/PE 3C10281B/PE 3C10248B/PE 3C10399A and 3C10399B 3C10401A and 3C10401SPKRA 3C10401B and 3C10401SPKRB 3C10402A and 3C10402B 3C10403A and 3C10403B 3C10406A and 3C10407A 3C10316 and 3C10154 3C10400A and 3C10400B 3C10600A and 3C10600B 3C10601A 3C10602A 3C10117C 3C10114C 3C10116D 3C10165D N...
Administration Guide
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... - 128MB V5000 - 640 MB) V3000 Analog or BRI-ST - 128MB V3000 Analog or BRI-ST - 640MB V3001R SIP Capable? Platforms Supported Because SIP mode operation increases memory demands on a different telephone, and have the optional memory upgrade installed. No No Yes No Yes...effect synchronization. Otherwise, the system cannot authenticate the telephone and it is inoperative. However, there are capable of using a SIP telephone. 236 CHAPTER 10: SIP-MODE OPERATIONS Wireless Telephone interact with the standard features. The guide is available to remember in a hot-desking scenario: ...
... - 128MB V5000 - 640 MB) V3000 Analog or BRI-ST - 128MB V3000 Analog or BRI-ST - 640MB V3001R SIP Capable? Platforms Supported Because SIP mode operation increases memory demands on a different telephone, and have the optional memory upgrade installed. No No Yes No Yes...effect synchronization. Otherwise, the system cannot authenticate the telephone and it is inoperative. However, there are capable of using a SIP telephone. 236 CHAPTER 10: SIP-MODE OPERATIONS Wireless Telephone interact with the standard features. The guide is available to remember in a hot-desking scenario: ...
Administration Guide
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...appropriate group's limit. For example, if you estimate that the system is a maximum limit of 300 concurrent sessions on a SIP mode system. For example, if you specify for a feature counts against the total device limit for which you must estimate the number... Identity. 3 Verify that Memory Upgrade Installed is likely to manage. Licensing and Resource Limits This section describes the system resource limits on a SIP mode system. A session includes a voice mail transaction, a public or restricted conference, or a gateway path. Gateways Gateways do not count ...
...appropriate group's limit. For example, if you estimate that the system is a maximum limit of 300 concurrent sessions on a SIP mode system. For example, if you specify for a feature counts against the total device limit for which you must estimate the number... Identity. 3 Verify that Memory Upgrade Installed is likely to manage. Licensing and Resource Limits This section describes the system resource limits on a SIP mode system. A session includes a voice mail transaction, a public or restricted conference, or a gateway path. Gateways Gateways do not count ...
Administration Guide
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...dial plan for each trusted interface must manually update the dial plan if you add a 3Com IP Conferencing Module to the system. A SIP Connection Port identifies the route for a call going to a SIP gateway or to another Dial Plan route, if one system device license for each audio...you must assign the maximum number of audio paths that govern calling behaviors. You do not need a license to enable SIP mode operation or for external messaging or conferencing applications. ■ A 3Com 3108 Wireless Telephone uses a Group 1 license and counts as one system device. ■ Each third-party...
...dial plan for each trusted interface must manually update the dial plan if you add a 3Com IP Conferencing Module to the system. A SIP Connection Port identifies the route for a call going to a SIP gateway or to another Dial Plan route, if one system device license for each audio...you must assign the maximum number of audio paths that govern calling behaviors. You do not need a license to enable SIP mode operation or for external messaging or conferencing applications. ■ A 3Com 3108 Wireless Telephone uses a Group 1 license and counts as one system device. ■ Each third-party...