Administration Guide
Page 27
... how to the configuration database. After the system discovers a device, the Auto Discovery process does not find that user. Devices include telephones, Analog Line Card ports, Digital Line Card channels, Analog Terminal Adapter ports, 3Com Attendant Consoles, and virtual devices, such as the pcXset Soft Telephone and the ConneXtions H.323 Gateway. Note... connectivity with that device again. To remove a device from the system database, use the NBX NetSet utility to remove the device and its database record manually.
... how to the configuration database. After the system discovers a device, the Auto Discovery process does not find that user. Devices include telephones, Analog Line Card ports, Digital Line Card channels, Analog Terminal Adapter ports, 3Com Attendant Consoles, and virtual devices, such as the pcXset Soft Telephone and the ConneXtions H.323 Gateway. Note... connectivity with that device again. To remove a device from the system database, use the NBX NetSet utility to remove the device and its database record manually.
Administration Guide
Page 97
... range configured in the system database and assign an extension number. You connect the 3Com Telephone directly to put a 3Com Telephone behind a NAPT device: 1 Make sure the system is use the telephone Local User Interface (LUI) utility to configure the telephone in the NAPT device. To add ... for that applies network address translation at a remote location, such as a home office, and connect to its intended location. You can manually add the telephone to the system database instead of using a VPN connection to establish access from your home system to a small office or...
... range configured in the system database and assign an extension number. You connect the 3Com Telephone directly to put a 3Com Telephone behind a NAPT device: 1 Make sure the system is use the telephone Local User Interface (LUI) utility to configure the telephone in the NAPT device. To add ... for that applies network address translation at a remote location, such as a home office, and connect to its intended location. You can manually add the telephone to the system database instead of using a VPN connection to establish access from your home system to a small office or...
Administration Guide
Page 144
...complete, you can configure ACD as soon as your call center operations. Once you reach the point where your planning is complete. The ACD user interface is set up such that leads you through the configuration process: defining ACD group Display Data The ACD windows do not have the .... 144 CHAPTER 7: CALL DISTRIBUTION GROUPS The ACD group table data is accessible by CDR, but hunt groups do not refresh themselves, you must manually refresh the window to give you the option of viewing the new table for the ACD groups. The following platform limitations for voice mail ports...
...complete, you can configure ACD as soon as your call center operations. Once you reach the point where your planning is complete. The ACD user interface is set up such that leads you through the configuration process: defining ACD group Display Data The ACD windows do not have the .... 144 CHAPTER 7: CALL DISTRIBUTION GROUPS The ACD group table data is accessible by CDR, but hunt groups do not refresh themselves, you must manually refresh the window to give you the option of viewing the new table for the ACD groups. The following platform limitations for voice mail ports...
Administration Guide
Page 159
...35 describes typical the behaviors for the Receptionist's telephone. Configuring and Managing Analog Line Card Ports 159 To configure a line card port manually: 1 Click PSTN Gateway Configuration > Analog Line Cards. 2 Click Add. 3 Specify the port information. Not mapped to any 500...rings, then the call . If the Call Forward settings for the Receptionist's telephone. Auto Extension Behavior The extensions you specify in the user settings for the Receptionist's telephone. The transfer occurs after 6 rings. If no one answers, the call transfers to the call coverage ...
...35 describes typical the behaviors for the Receptionist's telephone. Configuring and Managing Analog Line Card Ports 159 To configure a line card port manually: 1 Click PSTN Gateway Configuration > Analog Line Cards. 2 Click Add. 3 Specify the port information. Not mapped to any 500...rings, then the call . If the Call Forward settings for the Receptionist's telephone. Auto Extension Behavior The extensions you specify in the user settings for the Receptionist's telephone. The transfer occurs after 6 rings. If no one answers, the call transfers to the call coverage ...
Administration Guide
Page 211
...: 1000 NBX 100 systems: 100 Prompts the caller for the Auto Attendant, usually the extension of the receptionist's telephone. Connects to dial these user extensions: V3001R, V3000, and V5000 systems: 1000-3999 NOTE: These systems are shipped with a factory default 4-digit dial plan. The default ... . Transfers to the extension specified in the menu tree for a mailbox number and then transfers the call directly to reach, you must manually specify any time. The default Auto Attendant main menu prompt states: "If you know the extension of the final repeated prompt. Table 41...
...: 1000 NBX 100 systems: 100 Prompts the caller for the Auto Attendant, usually the extension of the receptionist's telephone. Connects to dial these user extensions: V3001R, V3000, and V5000 systems: 1000-3999 NOTE: These systems are shipped with a factory default 4-digit dial plan. The default ... . Transfers to the extension specified in the menu tree for a mailbox number and then transfers the call directly to reach, you must manually specify any time. The default Auto Attendant main menu prompt states: "If you know the extension of the final repeated prompt. Table 41...
Administration Guide
Page 233
... must configure SIP devices and gateways, and the 3Com 3108 Wireless Telephone manually. Overview of SIP Mode on the NBX Platform 233 ■ Generic SIP telephones ■ 3Com pcXset Soft Telephone Client ■ Analog telephones However, you use NetSet utility to add the telephone user and user extension to the system database. You specify the...
... must configure SIP devices and gateways, and the 3Com 3108 Wireless Telephone manually. Overview of SIP Mode on the NBX Platform 233 ■ Generic SIP telephones ■ 3Com pcXset Soft Telephone Client ■ Analog telephones However, you use NetSet utility to add the telephone user and user extension to the system database. You specify the...
Administration Guide
Page 243
... on the system, the system creates an XML file that includes all the information that the IP Messaging Module requires to create a new telephone user, the system communicates with the IP Messaging Module, which then creates a new mailbox. Enabling and Configuring SIP Mode 243 requires one update file... for further details. 10 Type the password (the default password is nice), that includes the new user information and sends it to an XML file at defined intervals. You can also manually execute an immediate file transfer. At defined intervals (the default is , if the system needs to...
... on the system, the system creates an XML file that includes all the information that the IP Messaging Module requires to create a new telephone user, the system communicates with the IP Messaging Module, which then creates a new mailbox. Enabling and Configuring SIP Mode 243 requires one update file... for further details. 10 Type the password (the default password is nice), that includes the new user information and sends it to an XML file at defined intervals. You can also manually execute an immediate file transfer. At defined intervals (the default is , if the system needs to...
Administration Guide
Page 253
...enables you to connect to the phone directly and configure authentication and feature settings. See"Adding a 3Com 3108 Wireless Telephone" on page 93, which describes how to add devices manually or by using the Auto Discovery feature. If you are not using the above configuration and taking...server, you configure the SIP Adding a Generic SIP Telephone To add a generic SIP telephone to the SIP mode system, ■ Add a new telephone user and extension to the system and then configure the telephone with system data, such as follows: / / Table Entry Create ID Entry --- ----17 Digits...
...enables you to connect to the phone directly and configure authentication and feature settings. See"Adding a 3Com 3108 Wireless Telephone" on page 93, which describes how to add devices manually or by using the Auto Discovery feature. If you are not using the above configuration and taking...server, you configure the SIP Adding a Generic SIP Telephone To add a generic SIP telephone to the SIP mode system, ■ Add a new telephone user and extension to the system and then configure the telephone with system data, such as follows: / / Table Entry Create ID Entry --- ----17 Digits...
Administration Guide
Page 277
...dial plan configuration files. Importing a To import a customer-defined (user-defined) dial plan configuration file: User-Defined Dial Plan 1 Click Dial Plan > Configure. 2 In the User-Defined File field, enter the path and name of the user-defined configuration file, or click Browse to extension numbers 100 through 449.... The system becomes inoperative only if you make to dial numbers considered of any changes that you have modified a dial plan manually and have made syntax or content errors. Managing the Dial Plan Configuration File 277 higher number to allow you to the configuration ...
...dial plan configuration files. Importing a To import a customer-defined (user-defined) dial plan configuration file: User-Defined Dial Plan 1 Click Dial Plan > Configure. 2 In the User-Defined File field, enter the path and name of the user-defined configuration file, or click Browse to extension numbers 100 through 449.... The system becomes inoperative only if you make to dial numbers considered of any changes that you have modified a dial plan manually and have made syntax or content errors. Managing the Dial Plan Configuration File 277 higher number to allow you to the configuration ...
Administration Guide
Page 285
After you import the dial plan configuration file and complete the Auto Discovery process, you can manually configure the extension for Call Park. For both 3-digit and 4-digit dial plans: ■ Extension 500 is reserved as the default Auto Attendant. ■... Auto Attendant extension. Typically, systems do not use all of extensions that the system assigns to the default Auto Attendant. This feature allows the telephone user to park a telephone call coming in a 4-digit dial plan. Default: ■ 4-digit dial plan: 7250 ■ 3-digit dial plan: 750 Hunt Group Extensions...
After you import the dial plan configuration file and complete the Auto Discovery process, you can manually configure the extension for Call Park. For both 3-digit and 4-digit dial plans: ■ Extension 500 is reserved as the default Auto Attendant. ■... Auto Attendant extension. Typically, systems do not use all of extensions that the system assigns to the default Auto Attendant. This feature allows the telephone user to park a telephone call coming in a 4-digit dial plan. Default: ■ 4-digit dial plan: 7250 ■ 3-digit dial plan: 750 Hunt Group Extensions...
Administration Guide
Page 287
...Auto Attendant voice mail extension.) Telephones and Line Card ports reserve most of the extensions within the system. However, 3Com strongly recommends that the telephone user has voice mail capability. To access voice mail from any other number range. This arrangement provides 200 extension numbers...Auto Discovery process and to 1000-1099. When you define a telephone user with the appropriate telephone user's name. Once you set the initial telephone extension range to add a new telephone and assign an extension manually. For example, if you install a T1 or E1 Digital Line ...
...Auto Attendant voice mail extension.) Telephones and Line Card ports reserve most of the extensions within the system. However, 3Com strongly recommends that the telephone user has voice mail capability. To access voice mail from any other number range. This arrangement provides 200 extension numbers...Auto Discovery process and to 1000-1099. When you define a telephone user with the appropriate telephone user's name. Once you set the initial telephone extension range to add a new telephone and assign an extension manually. For example, if you install a T1 or E1 Digital Line ...
Administration Guide
Page 429
...The TLC application enables you specify the MAC address of the telephone. You must still use the 3Com Telephone Local Configuration application (TLC). Lets you to specify the information that a device requires to ...communicate with the Call Processor over a routed network without using the telephone Local User Interface (LUI) utility to define the settings the device needs to access this option on 3101B ... cordless phones, which does not have a display panel to manually configure the MAC address. Lets you do not need to show configuration information, use the Auto ...
...The TLC application enables you specify the MAC address of the telephone. You must still use the 3Com Telephone Local Configuration application (TLC). Lets you to specify the information that a device requires to ...communicate with the Call Processor over a routed network without using the telephone Local User Interface (LUI) utility to define the settings the device needs to access this option on 3101B ... cordless phones, which does not have a display panel to manually configure the MAC address. Lets you do not need to show configuration information, use the Auto ...
Administration Guide
Page 440
...esp TEP performance data. The extension number for another trunk line Values: Enabled, Disabled. Guard A time out value that can be manually configured for the Framer Loopback test, either enabled or disabled. An identifier, up to five-digits, that controls the waiting period after... a call from system. Number of flash hook transfer function. Default: T1. Ext. If enabled, allows user receiving a call to do a flash hook transfer to T1 E&M. Framer Loopback The state of one-second intervals with AMI line coding....
...esp TEP performance data. The extension number for another trunk line Values: Enabled, Disabled. Guard A time out value that can be manually configured for the Framer Loopback test, either enabled or disabled. An identifier, up to five-digits, that controls the waiting period after... a call from system. Number of flash hook transfer function. Default: T1. Ext. If enabled, allows user receiving a call to do a flash hook transfer to T1 E&M. Framer Loopback The state of one-second intervals with AMI line coding....
Administration Guide
Page 486
..., compared to analog connections, are instantaneous so there is not supported for H.323 calls. The Auto Attendant accepts extensions whether they are entered manually or as part of the packet. Routers then examine the TOS field and give precedence to the Automated Attendant. 486 APPENDIX D: CONNEXTIONS H.323...■ The cost of an H.323 call does not have to wait until the end of the voice instruction to respond. External Call Control Users of digits, and excluded numbers. However, for H.323 calls over the WAN, routers can place H.323 calls to other H.323 systems anywhere in...
..., compared to analog connections, are instantaneous so there is not supported for H.323 calls. The Auto Attendant accepts extensions whether they are entered manually or as part of the packet. Routers then examine the TOS field and give precedence to the Automated Attendant. 486 APPENDIX D: CONNEXTIONS H.323...■ The cost of an H.323 call does not have to wait until the end of the voice instruction to respond. External Call Control Users of digits, and excluded numbers. However, for H.323 calls over the WAN, routers can place H.323 calls to other H.323 systems anywhere in...
Administration Guide
Page 572
... an e-mail client 200 importing International dial plan 276 North American dial plan 275 prompts 206, 212 system-wide greetings 210 time-dependent greetings 210 user-defined dial plan 277 inbound call processing 259 incoming calls DDI/MSN for BRI-ST 164 H.323 495 pretranslator 271 incoming dial plan table 268... ACD 138 status 361 viewing 361 lights testing on the telephone 427 line card port 157 automatic configuration 158 configuring 158 configuring automatically 158 configuring manually 158 extension number 287 manual configuration 158 modifying 160 rebooting 161 removing 160 status 161
... an e-mail client 200 importing International dial plan 276 North American dial plan 275 prompts 206, 212 system-wide greetings 210 time-dependent greetings 210 user-defined dial plan 277 inbound call processing 259 incoming calls DDI/MSN for BRI-ST 164 H.323 495 pretranslator 271 incoming dial plan table 268... ACD 138 status 361 viewing 361 lights testing on the telephone 427 line card port 157 automatic configuration 158 configuring 158 configuring automatically 158 configuring manually 158 extension number 287 manual configuration 158 modifying 160 rebooting 161 removing 160 status 161
Administration Guide
Page 579
... of the foregoing is longer. Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials. 3Com makes no warranty or representation that is date sensitive will continue performing properly with regard to replace the defective item, or... product. If it is recommended that they be , at 3Com's expense, not later than thirty (30) days after purchase or until April 1, 2000, whichever is stated to Customer the purchase price paid by a method that any defective media with 3Com's published specifications or user manual.
... of the foregoing is longer. Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials. 3Com makes no warranty or representation that is date sensitive will continue performing properly with regard to replace the defective item, or... product. If it is recommended that they be , at 3Com's expense, not later than thirty (30) days after purchase or until April 1, 2000, whichever is stated to Customer the purchase price paid by a method that any defective media with 3Com's published specifications or user manual.
Administration Guide
Page 581
... 1 This device may cause harmful interference to which this device. If this equipment. The user may cause undesired operation. This equipment generates, uses and can be required to the manual for help. Stock No. 004-000-00345-4. NOTE: In order to maintain compliance with the... Commission helpful: The Interference Handbook This booklet is available from the one or more of the following booklet prepared by 3Com could void the user's authority to operate this equipment does cause harmful interference to . ■ Consult the dealer or an experienced radio/...
... 1 This device may cause harmful interference to which this device. If this equipment. The user may cause undesired operation. This equipment generates, uses and can be required to the manual for help. Stock No. 004-000-00345-4. NOTE: In order to maintain compliance with the... Commission helpful: The Interference Handbook This booklet is available from the one or more of the following booklet prepared by 3Com could void the user's authority to operate this equipment does cause harmful interference to . ■ Consult the dealer or an experienced radio/...