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CONTENTS ABOUT THIS GUIDE How to Use This Guide 19 Conventions 20 International Terminology 20 Your Comments 21 1 INTRODUCTION Network-based Telephony 23 NetSet Administration Utility 24 NetSet User Interface 25 2 SYSTEM SETTINGS Auto Discovery 27 Initial System Configuration 29 Disabling the Auto Discovery Feature 30 Enable Features System-Wide 30 How Call Timer...
CONTENTS ABOUT THIS GUIDE How to Use This Guide 19 Conventions 20 International Terminology 20 Your Comments 21 1 INTRODUCTION Network-based Telephony 23 NetSet Administration Utility 24 NetSet User Interface 25 2 SYSTEM SETTINGS Auto Discovery 27 Initial System Configuration 29 Disabling the Auto Discovery Feature 30 Enable Features System-Wide 30 How Call Timer...
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... logging and maintenance alerts Chapter 16 Install and configure international language settings Chapter 17 Table 1 Overview of This Guide An overview of the systems Chapter 1 Configure system settings Chapter 2 Configure system features Chapter 3 Maintain the system Chapter 4... Configure telephones Chapter 5 Configure user settings Chapter 6 Configure Automatic Call Distribution Chapter 7 Configure and manage digital and analog line cards Chapter 8 Configure NBX ...
... logging and maintenance alerts Chapter 16 Install and configure international language settings Chapter 17 Table 1 Overview of This Guide An overview of the systems Chapter 1 Configure system settings Chapter 2 Configure system features Chapter 3 Maintain the system Chapter 4... Configure telephones Chapter 5 Configure user settings Chapter 6 Configure Automatic Call Distribution Chapter 7 Configure and manage digital and analog line cards Chapter 8 Configure NBX ...
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...you to potential personal injury. 20 ABOUT THIS GUIDE Conventions International Terminology Table 1 Overview of This Guide Troubleshooting information Chapter 18 Third-party messaging system ...Appendix A ISDN Completion Cause Codes Appendix B Option 184 on a Windows 2000 DHCP server Appendix C 3Com ConneXtions software Appendix D Caller ID behavior Appendix E Telephony and networking terms Glossary References to all topics in this book Index FCC and Industry Canada information, Software End-User...
...you to potential personal injury. 20 ABOUT THIS GUIDE Conventions International Terminology Table 1 Overview of This Guide Troubleshooting information Chapter 18 Third-party messaging system ...Appendix A ISDN Completion Cause Codes Appendix B Option 184 on a Windows 2000 DHCP server Appendix C 3Com ConneXtions software Appendix D Caller ID behavior Appendix E Telephony and networking terms Glossary References to all topics in this book Index FCC and Industry Canada information, Software End-User...
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...9632; Network-based Telephony ■ NetSet Administration Utility For information about how to install hardware components, see the NBX Installation Guide. 3Com Networked Telephony Solutions merge telephony with networking by delivering business telephone service over the LAN using Ethernet frames or IP packets.... Auto Attendant services, and responding to requests for a second LAN connection at the desktop. To a telephone user, a 3Com Telephone is the Call Processor. Inside, the 3Com Telephone is a network device that can use it to make and receive calls, transfer calls, park calls,...
...9632; Network-based Telephony ■ NetSet Administration Utility For information about how to install hardware components, see the NBX Installation Guide. 3Com Networked Telephony Solutions merge telephony with networking by delivering business telephone service over the LAN using Ethernet frames or IP packets.... Auto Attendant services, and responding to requests for a second LAN connection at the desktop. To a telephone user, a 3Com Telephone is the Call Processor. Inside, the 3Com Telephone is a network device that can use it to make and receive calls, transfer calls, park calls,...
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... line ports Gathers configuration information from the telephone, assigns a default User Profile labeled new user, assigns the next lowest available extension number to configure Direct Inward Dial (DID) numbers. 3Com Telephones Analog Terminal Cards Analog Terminal Adapters V3000 ATA port Gathers configuration...Attendant configuration, start a range at a base number, for system components. For more information about Group Licensing, see the NBX Installation Guide. By default, the Auto Discover process assigns extension number 1000 (4-digit dial plan) or 100 (3-digit dial plan) as the ...
... line ports Gathers configuration information from the telephone, assigns a default User Profile labeled new user, assigns the next lowest available extension number to configure Direct Inward Dial (DID) numbers. 3Com Telephones Analog Terminal Cards Analog Terminal Adapters V3000 ATA port Gathers configuration...Attendant configuration, start a range at a base number, for system components. For more information about Group Licensing, see the NBX Installation Guide. By default, the Auto Discover process assigns extension number 1000 (4-digit dial plan) or 100 (3-digit dial plan) as the ...
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...; Page Zones ■ Ring Patterns ■ Supervisory Monitoring ■ Speed Dials ■ WhisperPage For more information about ACD.) Telephone users enter an account code while placing a call or during a call center operations often employ account codes to associate calls made by Automatic Call... Distribution (ACD) agents with their relevant accounts for tracking purposes. (See Chapter 7 in this guide for that telephone users dial to internal or emergency (911) calls. It describes these topics and configuration procedures, see the online Help. Verifying ...
...; Page Zones ■ Ring Patterns ■ Supervisory Monitoring ■ Speed Dials ■ WhisperPage For more information about ACD.) Telephone users enter an account code while placing a call or during a call center operations often employ account codes to associate calls made by Automatic Call... Distribution (ACD) agents with their relevant accounts for tracking purposes. (See Chapter 7 in this guide for that telephone users dial to internal or emergency (911) calls. It describes these topics and configuration procedures, see the online Help. Verifying ...
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... 2 Click Feature Settings > Call Pickup. 3 See the online Help for more information. See the NBX Telephone Guide and the User online Help for more information. If you select Auto Add Phones to Call Pickup Group 0 (System-Wide Settings... Call Pickup group 0, but not from any other Call Pickup groups. You can map Call Pickup Groups to user telephone buttons to provide one-touch access to the Call Pickup groups. See "Creating and Managing Button Mappings" ...groups from group 0 (extension 500) through 549 See the NBX Telephone Guide for user instructions about how to use Call Pickup.
... 2 Click Feature Settings > Call Pickup. 3 See the online Help for more information. See the NBX Telephone Guide and the User online Help for more information. If you select Auto Add Phones to Call Pickup Group 0 (System-Wide Settings... Call Pickup group 0, but not from any other Call Pickup groups. You can map Call Pickup Groups to user telephone buttons to provide one-touch access to the Call Pickup groups. See "Creating and Managing Button Mappings" ...groups from group 0 (extension 500) through 549 See the NBX Telephone Guide for user instructions about how to use Call Pickup.
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... Tie Lines (VTLs), you cannot include devices from the NBX NetSet utility. To configure Page Zones: 1 Log on the system, with ringer tones, which telephone users can neither initiate nor receive pages. Supervisory Monitoring allows a supervisor to monitor calls on to the NBX NetSet utility using the administrator login ID and...
... Tie Lines (VTLs), you cannot include devices from the NBX NetSet utility. To configure Page Zones: 1 Log on the system, with ringer tones, which telephone users can neither initiate nor receive pages. Supervisory Monitoring allows a supervisor to monitor calls on to the NBX NetSet utility using the administrator login ID and...
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... and host name that you added to the system, restores factory defaults, and causes an automatic reboot. See the appropriate Software Upgrade Guide for all Voice Mail. Purge All Voice Mail You can purge Call Detail Reports (CDR) data at the same time that you... System Maintenance > Purge Data. 2 Click Purge Database. To purge voice mail: 1 Click System Maintenance > Purge Data. 2 Click Purge all telephone users. Manage Data This section describes these system data management operations: ■ Migration ■ Restore Database From Another Version The Purge Database feature does not ...
... and host name that you added to the system, restores factory defaults, and causes an automatic reboot. See the appropriate Software Upgrade Guide for all Voice Mail. Purge All Voice Mail You can purge Call Detail Reports (CDR) data at the same time that you... System Maintenance > Purge Data. 2 Click Purge Database. To purge voice mail: 1 Click System Maintenance > Purge Data. 2 Click Purge all telephone users. Manage Data This section describes these system data management operations: ■ Migration ■ Restore Database From Another Version The Purge Database feature does not ...
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... Telephone Locking feature that extension is in effect for their telephones. See the NBX Telephone Guide for the 3Com 3103 Manager's Telephone. An icon at the device level. Mappings for Telephone Users and Groups When you create a new telephone users and assign them to a group, the button mappings for that you to every telephone...
... Telephone Locking feature that extension is in effect for their telephones. See the NBX Telephone Guide for the 3Com 3103 Manager's Telephone. An icon at the device level. Mappings for Telephone Users and Groups When you create a new telephone users and assign them to a group, the button mappings for that you to every telephone...
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... about SIP telephones. A caller can also modify and maintain user profiles and parameters. The person assigned to a phantom mailbox can route callers to the system database, and then use the Users window in the NBX Telephone Guide. You can dial directly into a phantom mailbox and leave... a message. Phantom Mailboxes A phantom mailbox is an extension that individual telephone users can configure, see the online Help. To perform...
... about SIP telephones. A caller can also modify and maintain user profiles and parameters. The person assigned to a phantom mailbox can route callers to the system database, and then use the Users window in the NBX Telephone Guide. You can dial directly into a phantom mailbox and leave... a message. Phantom Mailboxes A phantom mailbox is an extension that individual telephone users can configure, see the online Help. To perform...
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...seconds that each group that the call rings on the group's telephones before the call goes to participate in a hunt group, the telephone user must be logged into the hunt group. For calling groups, all phones ring simultaneously. ■ The Call Pickup feature is the same... hunt group, or calling group. You base your choice on to the group. To enable Supervisory Monitoring for more information. See the NBX Telephone Guide for a Hunt Group, define a Supervisory Monitoring Domain (click Feature Settings > Supervisory Monitoring) that you want the system to log a telephone out...
...seconds that each group that the call rings on the group's telephones before the call goes to participate in a hunt group, the telephone user must be logged into the hunt group. For calling groups, all phones ring simultaneously. ■ The Call Pickup feature is the same... hunt group, or calling group. You base your choice on to the group. To enable Supervisory Monitoring for more information. See the NBX Telephone Guide for a Hunt Group, define a Supervisory Monitoring Domain (click Feature Settings > Supervisory Monitoring) that you want the system to log a telephone out...
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...through any IMAP-compliant e-mail client. The default system includes 4 voice mail ports. Voice Mail Passwords To retrieve voice messages, a telephone user must support multimedia. See "Password Administration" on using the IMAP e-mail client, the telephone, or the Personal Settings window in the NBX ...NetSet utility, or until you might need to help telephone users to telephone users, see the NBX Telephone Guide and the NBX NetSet utility User Help. IMAP for Integrated Voice Mail NBX Voice Mail uses an Internet Message Access Protocol (IMAP) ...
...through any IMAP-compliant e-mail client. The default system includes 4 voice mail ports. Voice Mail Passwords To retrieve voice messages, a telephone user must support multimedia. See "Password Administration" on using the IMAP e-mail client, the telephone, or the Personal Settings window in the NBX ...NetSet utility, or until you might need to help telephone users to telephone users, see the NBX Telephone Guide and the NBX NetSet utility User Help. IMAP for Integrated Voice Mail NBX Voice Mail uses an Internet Message Access Protocol (IMAP) ...
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...Off-site Notification tab to enable Off-site Notification system wide. ■ Click User Configuration > Class of Service and click the CoS Group Name to enable Off-site Notification in the NBX Telephone Guide. When you enable Off-site Notification, you must also enable it for the system...Off-site Notification throughout the system. See "Off-Site Notification" in the Class of Service settings. ■ Verify that the individual telephone user's extension has been enabled for Off-site Notification. ■ Before Off-site Notification can configure this setting is empty, the call made by...
...Off-site Notification tab to enable Off-site Notification system wide. ■ Click User Configuration > Class of Service and click the CoS Group Name to enable Off-site Notification in the NBX Telephone Guide. When you enable Off-site Notification, you must also enable it for the system...Off-site Notification throughout the system. See "Off-Site Notification" in the Class of Service settings. ■ Verify that the individual telephone user's extension has been enabled for Off-site Notification. ■ Before Off-site Notification can configure this setting is empty, the call made by...
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...main menu prompts. 7 Set the greeting schedule. 8 Review and test the system. No other user-defined prompt is closed. For example, if you must be done using the NBX NetSet utility...Morning, Afternoon and Evening greetings This feature restores all of Setup Utility voice prompts to guide you cannot use the Voice Application Setup to configure submenus. Voice Application The Auto Attendant... your office is affected. However, you in any 3Com Business Telephone. You can access the setup utility through any sequence, 3Com recommends this sequence when setting up the system for ...
...main menu prompts. 7 Set the greeting schedule. 8 Review and test the system. No other user-defined prompt is closed. For example, if you must be done using the NBX NetSet utility...Morning, Afternoon and Evening greetings This feature restores all of Setup Utility voice prompts to guide you cannot use the Voice Application Setup to configure submenus. Voice Application The Auto Attendant... your office is affected. However, you in any 3Com Business Telephone. You can access the setup utility through any sequence, 3Com recommends this sequence when setting up the system for ...
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... the system platforms, and their memory configurations, that telephone come up as his or her own. This is one advantage of a SIP telephone user to enter the username and password on a different telephone, and have that are several things to remember in a hot-desking scenario: ■...hot desking, the system de-registers the telephone user from the previous telephone, but it is the responsibility of the telephone user to end users and the system administrator through the NBX NetSet utility. The guide is a different type. ■ The telephone user can use in SIP mode: Table 50 System...
... the system platforms, and their memory configurations, that telephone come up as his or her own. This is one advantage of a SIP telephone user to enter the username and password on a different telephone, and have that are several things to remember in a hot-desking scenario: ■...hot desking, the system de-registers the telephone user from the previous telephone, but it is the responsibility of the telephone user to end users and the system administrator through the NBX NetSet utility. The guide is a different type. ■ The telephone user can use in SIP mode: Table 50 System...
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..., such as the system date and time, business identity settings, and so forth. ■ Install the 3Com IP Messaging Module, which is described in the IP Messaging Installation Guide (click Downloads > Documentation). 240 CHAPTER 10: SIP-MODE OPERATIONS Enabling and Configuring SIP Mode To enable a... system to run in SIP mode is a one-step process that has extensive affects on Auto Attendants and voice mail. There is a significant impact on existing telephone users...
..., such as the system date and time, business identity settings, and so forth. ■ Install the 3Com IP Messaging Module, which is described in the IP Messaging Installation Guide (click Downloads > Documentation). 240 CHAPTER 10: SIP-MODE OPERATIONS Enabling and Configuring SIP Mode To enable a... system to run in SIP mode is a one-step process that has extensive affects on Auto Attendants and voice mail. There is a significant impact on existing telephone users...
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... about how to install and configure services on the system, you use the eth1 interface. 6 Type a port number for administrators and end users is listed in the Internet Assigned Number Authority port list as a Registered Port for SIP. 7 Type the maximum number of simultaneous sessions. The... Messaging. SIP-only devices no longer function, and the database has changed. After you configure IP Messaging on the 3Com IP Messaging Module, see the IP Messaging Module Installation Guide, which has been enhanced to support system operations. To add IP Messaging to a system: 1 Log in to...
... about how to install and configure services on the system, you use the eth1 interface. 6 Type a port number for administrators and end users is listed in the Internet Assigned Number Authority port list as a Registered Port for SIP. 7 Type the maximum number of simultaneous sessions. The... Messaging. SIP-only devices no longer function, and the database has changed. After you configure IP Messaging on the 3Com IP Messaging Module, see the IP Messaging Module Installation Guide, which has been enhanced to support system operations. To add IP Messaging to a system: 1 Log in to...
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... Messaging server in different passwords for changing their NetSet login password to synchronize with the system, see the IP Messaging Operations and System Administration Guide. To specify an IP Messaging Auto Attendant on the system: 1 Log in the /usr/app/import directory. ■ At a defined...for logging into the NBX NetSet utility and the IP Messaging voice mail system. Telephone users can create your own customized Auto Attendants. You must configure the system to use the 3Com IP Messaging Module to change their voice mail password. This section describes how to ...
... Messaging server in different passwords for changing their NetSet login password to synchronize with the system, see the IP Messaging Operations and System Administration Guide. To specify an IP Messaging Auto Attendant on the system: 1 Log in the /usr/app/import directory. ■ At a defined...for logging into the NBX NetSet utility and the IP Messaging voice mail system. Telephone users can create your own customized Auto Attendants. You must configure the system to use the 3Com IP Messaging Module to change their voice mail password. This section describes how to ...
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...The 3108 Wireless Telephone Guide (click Downloads > Documentation > Telephone Guides) includes complete instructions about how to configure the telephone to connect to a wireless network and to make and receive calls. Specify an unused extension number, a first name and last name of the user, and select Default... For example: sip:[email protected] 7 When you configure the settings on the telephone. Adding a 3Com 3108 A SIP-mode system supports the 3Com 3108 Wireless Telephone, which Wireless Telephone uses standard SIP. It then registers itself with the system and is a member...
...The 3108 Wireless Telephone Guide (click Downloads > Documentation > Telephone Guides) includes complete instructions about how to configure the telephone to connect to a wireless network and to make and receive calls. Specify an unused extension number, a first name and last name of the user, and select Default... For example: sip:[email protected] 7 When you configure the settings on the telephone. Adding a 3Com 3108 A SIP-mode system supports the 3Com 3108 Wireless Telephone, which Wireless Telephone uses standard SIP. It then registers itself with the system and is a member...