Administration Guide
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...and developed solely at any legend provided on the removable media in conjunction with only such rights as are provided in other countries. 3Com, the 3Com logo, and NBX are registered in the United States and may or may be reproduced in any form or by any means ... in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is provided with guide. Unless otherwise indicated, 3Com registered trademarks are registered trademarks of merchantability, satisfactory quality, and fitness for the Software. Software is delivered as Commercial Computer Software as defined in...
...and developed solely at any legend provided on the removable media in conjunction with only such rights as are provided in other countries. 3Com, the 3Com logo, and NBX are registered in the United States and may or may be reproduced in any form or by any means ... in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is provided with guide. Unless otherwise indicated, 3Com registered trademarks are registered trademarks of merchantability, satisfactory quality, and fitness for the Software. Software is delivered as Commercial Computer Software as defined in...
Administration Guide
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CONTENTS ABOUT THIS GUIDE How to Use This Guide 19 Conventions 20 International Terminology 20 Your Comments 21 1 INTRODUCTION Network-based Telephony 23 NetSet Administration Utility 24 NetSet User Interface 25 2 SYSTEM SETTINGS Auto Discovery 27 Initial System Configuration 29 Disabling the Auto Discovery Feature 30 Enable Features System-Wide 30 How Call Timer Works With Other Telephone Features 31 System Identity 33 Business Information 34 System Mode 34 Business Hours 35 Date and Time 35 System Date and Time 35 Simple Network Time Protocol (SNTP) 36 IP Settings 36 Audio Settings 37 ...
CONTENTS ABOUT THIS GUIDE How to Use This Guide 19 Conventions 20 International Terminology 20 Your Comments 21 1 INTRODUCTION Network-based Telephony 23 NetSet Administration Utility 24 NetSet User Interface 25 2 SYSTEM SETTINGS Auto Discovery 27 Initial System Configuration 29 Disabling the Auto Discovery Feature 30 Enable Features System-Wide 30 How Call Timer Works With Other Telephone Features 31 System Identity 33 Business Information 34 System Mode 34 Business Hours 35 Date and Time 35 System Date and Time 35 Simple Network Time Protocol (SNTP) 36 IP Settings 36 Audio Settings 37 ...
Administration Guide
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4 Multicast Addresses 43 3 FEATURE SETTINGS Account Codes 45 Feature Interaction 46 Account Codes: Operational Modes 48 Call Pickup 51 Group Numbers 51 Call Park 53 Adding a Call Park Extension 53 Changing a Call Park Extension Name 53 Removing a Call Park Extension 53 Page Zones 54 Page Zone Feature Support 54 Ring Patterns 55 Supervisory Monitoring 55 Introduction to Monitoring 56 Domains and Upgrades 57 Domains and Privacy 58 Announcement Tones and Supervisory Modes 60 Supervisory Monitoring Usage Notes 63 Supervisory Monitoring Error Conditions 65 Speed Dials 67 WhisperPage 68 WhisperPage ...
4 Multicast Addresses 43 3 FEATURE SETTINGS Account Codes 45 Feature Interaction 46 Account Codes: Operational Modes 48 Call Pickup 51 Group Numbers 51 Call Park 53 Adding a Call Park Extension 53 Changing a Call Park Extension Name 53 Removing a Call Park Extension 53 Page Zones 54 Page Zone Feature Support 54 Ring Patterns 55 Supervisory Monitoring 55 Introduction to Monitoring 56 Domains and Upgrades 57 Domains and Privacy 58 Announcement Tones and Supervisory Modes 60 Supervisory Monitoring Usage Notes 63 Supervisory Monitoring Error Conditions 65 Speed Dials 67 WhisperPage 68 WhisperPage ...
Administration Guide
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5 Windows Environment Specifications 84 Installing Call Reports 85 Configuring Call Reporting 85 Purge CDR 85 Purge Database 86 Purge Database and CDR 86 Purge All Voice Mail 86 Manage Data 86 Migration 87 Restore Database From Another Version 88 Disk Mirroring 89 Adding a Mirror Disk 89 Verifying a Failed Disk Drive 91 Reverting to a Single-Disk System 91 5 TELEPHONE CONFIGURATION Adding, Removing, and Modifying Telephones 93 Adding a New Telephone 93 Modifying a Telephone 95 Checking a Telephone's Status 96 Removing a Telephone 96 Rebooting a Telephone 96 Adding a Remote Telephone 97 Remote ...
5 Windows Environment Specifications 84 Installing Call Reports 85 Configuring Call Reporting 85 Purge CDR 85 Purge Database 86 Purge Database and CDR 86 Purge All Voice Mail 86 Manage Data 86 Migration 87 Restore Database From Another Version 88 Disk Mirroring 89 Adding a Mirror Disk 89 Verifying a Failed Disk Drive 91 Reverting to a Single-Disk System 91 5 TELEPHONE CONFIGURATION Adding, Removing, and Modifying Telephones 93 Adding a New Telephone 93 Modifying a Telephone 95 Checking a Telephone's Status 96 Removing a Telephone 96 Rebooting a Telephone 96 Adding a Remote Telephone 97 Remote ...
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... 110 Recording and Monitoring Telephone Calls 110 Recording Calls Between Telephones with Different Recording Settings 111 Remote Telephones 111 Music On Hold (MOH) 112 Non-3Com Telephones 112 Creating and Managing Button Mappings 112 Mapping Access Buttons 113 Mappings for Telephone Users and Groups 114 Creating a Busy Lamp/Speed Dial Button...
... 110 Recording and Monitoring Telephone Calls 110 Recording Calls Between Telephones with Different Recording Settings 111 Remote Telephones 111 Music On Hold (MOH) 112 Non-3Com Telephones 112 Creating and Managing Button Mappings 112 Mapping Access Buttons 113 Mappings for Telephone Users and Groups 114 Creating a Busy Lamp/Speed Dial Button...
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7 7 CALL DISTRIBUTION GROUPS Automatic Call Distribution (ACD) 135 ACD Groups 136 ACD Shifts 139 Estimated Wait Time Announcements 140 In-Queue Digit Processing and Announcements 140 ACD Group Open/Close and Announcements 141 Announcements for SIP-Mode Systems 141 Wrap-Up Time 141 Streaming ACD Data Through a TCP Socket 143 ACD Considerations 143 Hardware Limits for ACD Groups 143 ACD Operations With Call Detail Reports (CDR) 143 Display Data 144 Voice Mail Port Usage 144 Using ACD 144 ACD Groups 145 ACD Announcements 146 ACD Agents 148 ACD Statistics 149 Hunt Groups 152 Linear and Circular ...
7 7 CALL DISTRIBUTION GROUPS Automatic Call Distribution (ACD) 135 ACD Groups 136 ACD Shifts 139 Estimated Wait Time Announcements 140 In-Queue Digit Processing and Announcements 140 ACD Group Open/Close and Announcements 141 Announcements for SIP-Mode Systems 141 Wrap-Up Time 141 Streaming ACD Data Through a TCP Socket 143 ACD Considerations 143 Hardware Limits for ACD Groups 143 ACD Operations With Call Detail Reports (CDR) 143 Display Data 144 Voice Mail Port Usage 144 Using ACD 144 ACD Groups 145 ACD Announcements 146 ACD Agents 148 ACD Statistics 149 Hunt Groups 152 Linear and Circular ...
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8 167 Digital Line Card Status Lights 170 Modifying a Digital Line Card 173 Support of AT&T's 4ESS Switch Protocol 176 Adding or Modifying a Digital Line Card Group 177 Modifying Card Channels 180 Modifying IP Settings 182 Removing a Digital Line Card 183 Setting Up a Digital Line Card at a Remote Location 183 Setting Up T1/E1 Logging 185 Viewing CSU State Information and Statistics 185 T1.231 Near End 186 T1.231 Far End 187 TR54016 Near End 187 TR54016 Far-End 187 G.826 Near End 187 G.826 Far End 188 Using Loopback Tests 188 Enabling or Disabling Loopback Tests 189 Obtaining a Dial Tone from ...
8 167 Digital Line Card Status Lights 170 Modifying a Digital Line Card 173 Support of AT&T's 4ESS Switch Protocol 176 Adding or Modifying a Digital Line Card Group 177 Modifying Card Channels 180 Modifying IP Settings 182 Removing a Digital Line Card 183 Setting Up a Digital Line Card at a Remote Location 183 Setting Up T1/E1 Logging 185 Viewing CSU State Information and Statistics 185 T1.231 Near End 186 T1.231 Far End 187 TR54016 Near End 187 TR54016 Far-End 187 G.826 Near End 187 G.826 Far End 188 Using Loopback Tests 188 Enabling or Disabling Loopback Tests 189 Obtaining a Dial Tone from ...
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... 245 Add Trusted SIP Interfaces 249 Add an Optional IP Conferencing Module 249 Adding Telephone Users and Devices 253 Adding a Generic SIP Telephone 253 Adding a 3Com 3108 Wireless Telephone 255 11 DIAL PLAN Dial Plan Concepts and Overview 257
... 245 Add Trusted SIP Interfaces 249 Add an Optional IP Conferencing Module 249 Adding Telephone Users and Devices 253 Adding a Generic SIP Telephone 253 Adding a 3Com 3108 Wireless Telephone 255 11 DIAL PLAN Dial Plan Concepts and Overview 257
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10 Call Process Flow 259 Inbound and Outbound Call Processing 259 System Database 260 System Dial Plan 260 Pretranslation 261 Routing 261 System Features Affected by the Dial Plan Configuration 262 Dial Plan Tables 263 Dial Plan Command Format 264 Internal Dial Plan Table 268 Incoming Dial Plan Table 268 Least Cost Routing Dial Plan Table 269 Adding New Dial Plan Tables 269 Dial Plan Pretranslators 270 Pretranslators for Incoming Calls 271 Pretranslators for Certain Outgoing Calls 272 Managing the Dial Plan Configuration File 273 Accessing the Dial Plan 274 Creating Dial Plan Configuration ...
10 Call Process Flow 259 Inbound and Outbound Call Processing 259 System Database 260 System Dial Plan 260 Pretranslation 261 Routing 261 System Features Affected by the Dial Plan Configuration 262 Dial Plan Tables 263 Dial Plan Command Format 264 Internal Dial Plan Table 268 Incoming Dial Plan Table 268 Least Cost Routing Dial Plan Table 269 Adding New Dial Plan Tables 269 Dial Plan Pretranslators 270 Pretranslators for Incoming Calls 271 Pretranslators for Certain Outgoing Calls 272 Managing the Dial Plan Configuration File 273 Accessing the Dial Plan 274 Creating Dial Plan Configuration ...
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11 Removing a Dial Plan Table 295 Managing Dial Plan Pretranslators 296 Identifying Devices Using Pretranslators 296 Creating a Pretranslator for VTL Calls 297 Identifying Devices Using Pretranslators for CLI 299 Removing a Pretranslator from the Dial Plan 300 Configuring the Dial Plan for the 4ESS Protocol (T1) 300 Dial Plan Configurations and VPIM 302 Configuring the Dial Plan for VPIM 303 Dial Plan Configuration File Commands 305 Dial Plan Command Summary 305 List of Dial Plan Commands 307 Sample Solutions Using Dial Plan Configuration File Commands 320 12 VIRTUAL CONNECTIONS Overview of ...
11 Removing a Dial Plan Table 295 Managing Dial Plan Pretranslators 296 Identifying Devices Using Pretranslators 296 Creating a Pretranslator for VTL Calls 297 Identifying Devices Using Pretranslators for CLI 299 Removing a Pretranslator from the Dial Plan 300 Configuring the Dial Plan for the 4ESS Protocol (T1) 300 Dial Plan Configurations and VPIM 302 Configuring the Dial Plan for VPIM 303 Dial Plan Configuration File Commands 305 Dial Plan Command Summary 305 List of Dial Plan Commands 307 Sample Solutions Using Dial Plan Configuration File Commands 320 12 VIRTUAL CONNECTIONS Overview of ...
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12 Troubleshooting VTL Calls 349 TAPI Route Points 351 Redirect Behaviors 351 TAPI Route Point Capacities 353 Creating a TAPI Route Point 353 Modifying a TAPI Route Point 353 Viewing TAPI Route Point Statistics 353 Specifying TAPI Line Redirect Timeout 354 TAPI Supervisory Monitoring 354 Supervisory Monitoring Modes 355 TAPI Settings 356 13 DOWNLOADS Software 357 LabelMaker 358 Documentation and Reference Guides 358 14 LICENSING AND UPGRADES Licenses 361 Add a License 362 Remove a License 362 Usage Report 363 Backing Up Licenses 363 Restoring Backed-Up Licenses 363 Obtaining Details of License...
12 Troubleshooting VTL Calls 349 TAPI Route Points 351 Redirect Behaviors 351 TAPI Route Point Capacities 353 Creating a TAPI Route Point 353 Modifying a TAPI Route Point 353 Viewing TAPI Route Point Statistics 353 Specifying TAPI Line Redirect Timeout 354 TAPI Supervisory Monitoring 354 Supervisory Monitoring Modes 355 TAPI Settings 356 13 DOWNLOADS Software 357 LabelMaker 358 Documentation and Reference Guides 358 14 LICENSING AND UPGRADES Licenses 361 Add a License 362 Remove a License 362 Usage Report 363 Backing Up Licenses 363 Restoring Backed-Up Licenses 363 Obtaining Details of License...
Administration Guide
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...and MIB Objects 378 MIBs Used on the System 379 Standard SNMPv3 MIBs 380 Other IEEE/RFC MIBs 380 3Com MIB Objects 381 Diagnostics for 3Com MIB Objects 383 Persistent Storage 385 Agent Conformance Reference 385 Network Management Applications 387 Applicable Endpoints 387 Syslog ...389 Transport Mechanism 390 Terminology 390 3Com Implementation 390 Syslog Message Components 391 PRI (Priority) Message Component 391 Header Component 398 MSG Component 401 Syslog Security Considerations...
...and MIB Objects 378 MIBs Used on the System 379 Standard SNMPv3 MIBs 380 Other IEEE/RFC MIBs 380 3Com MIB Objects 381 Diagnostics for 3Com MIB Objects 383 Persistent Storage 385 Agent Conformance Reference 385 Network Management Applications 387 Applicable Endpoints 387 Syslog ...389 Transport Mechanism 390 Terminology 390 3Com Implementation 390 Syslog Message Components 391 PRI (Priority) Message Component 391 Header Component 398 MSG Component 401 Syslog Security Considerations...
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... 408 Remove Regional Software 409 Regional Details 409 Regional Settings 410 18 TROUBLESHOOTING Using the Telephone Local User Interface Utility 413 The 3Com Telephone Local Configuration Application 429 Installing the 3Com TLC Application 430 Using the TLC Application 430 Using H3PingIP 430 System-level Troubleshooting 431 Digital Line Card Troubleshooting 433 Alarm...
... 408 Remove Regional Software 409 Regional Details 409 Regional Settings 410 18 TROUBLESHOOTING Using the Telephone Local User Interface Utility 413 The 3Com Telephone Local Configuration Application 429 Installing the 3Com TLC Application 430 Using the TLC Application 430 Using H3PingIP 430 System-level Troubleshooting 431 Digital Line Card Troubleshooting 433 Alarm...
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15 B ISDN COMPLETION CAUSE CODES C CONFIGURING OPTION 184 ON A WINDOWS 2000 DHCP SERVER Overview 457 Creating Option 184 458 Editing Option 184 Values 458 Activating Option 184 459 D CONNEXTIONS H.323 GATEWAY Overview of ConneXtions 461 Installation Requirements 462 WAN Router 462 Windows-based System 463 ConneXtions Software 465 Preparing for Installation 465 Assembling System Information 466 Verifying the G.723 Converter 466 Configuring Licenses 466 Installing ConneXtions 468 Finishing the Installation 470 Overview of H.323 471 Negotiated Connections 471 Negotiated Voice Compression 472 ...
15 B ISDN COMPLETION CAUSE CODES C CONFIGURING OPTION 184 ON A WINDOWS 2000 DHCP SERVER Overview 457 Creating Option 184 458 Editing Option 184 Values 458 Activating Option 184 459 D CONNEXTIONS H.323 GATEWAY Overview of ConneXtions 461 Installation Requirements 462 WAN Router 462 Windows-based System 463 ConneXtions Software 465 Preparing for Installation 465 Assembling System Information 466 Verifying the G.723 Converter 466 Configuring Licenses 466 Installing ConneXtions 468 Finishing the Installation 470 Overview of H.323 471 Negotiated Connections 471 Negotiated Voice Compression 472 ...
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... Phones 503 Parked Calls 503 Second Incoming Call 503 TAPI Calls 503 TAPI Redirected Calls 503 VTL Calls 503 Calls Transferred to Hunt Groups 503 3Com Cordless Calls 504
... Phones 503 Parked Calls 503 Second Incoming Call 503 TAPI Calls 503 TAPI Redirected Calls 503 VTL Calls 503 Calls Transferred to Hunt Groups 503 3Com Cordless Calls 504
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17 F OUTBOUND CALLER ID AND 911 SERVICE Sample Dial Plan 506 Internal 3-Digit Extensions 506 Incoming DID Section 506 Least Cost Routing Portion 507 Pretranslators (Part 1) 508 Pretranslators (Part2) 509 G NBX ENTERPRISE MIB GLOSSARY INDEX 3COM CORPORATION LIMITED WARRANTY FCC CLASS A VERIFICATION STATEMENT FCC CLASS B STATEMENT FCC DECLARATION OF CONFORMITY
17 F OUTBOUND CALLER ID AND 911 SERVICE Sample Dial Plan 506 Internal 3-Digit Extensions 506 Incoming DID Section 506 Least Cost Routing Portion 507 Pretranslators (Part 1) 508 Pretranslators (Part2) 509 G NBX ENTERPRISE MIB GLOSSARY INDEX 3COM CORPORATION LIMITED WARRANTY FCC CLASS A VERIFICATION STATEMENT FCC CLASS B STATEMENT FCC DECLARATION OF CONFORMITY
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Release notes are available on the NBX Resource Pack DVD. If the information in the release notes differs from the information in the release notes. Table 1 Overview of This Guide An overview of the systems Chapter 1 Configure system settings Chapter 2 Configure system features Chapter 3 Maintain the system Chapter 4 Configure telephones Chapter 5 Configure user settings Chapter 6 Configure Automatic Call Distribution Chapter 7 Configure and manage digital and analog line cards Chapter 8 Configure NBX Voice Messaging (voice mail), Auto Attendant, and Chapter 9 Voice ...
Release notes are available on the NBX Resource Pack DVD. If the information in the release notes differs from the information in the release notes. Table 1 Overview of This Guide An overview of the systems Chapter 1 Configure system settings Chapter 2 Configure system features Chapter 3 Maintain the system Chapter 4 Configure telephones Chapter 5 Configure user settings Chapter 6 Configure Automatic Call Distribution Chapter 7 Configure and manage digital and analog line cards Chapter 8 Configure NBX Voice Messaging (voice mail), Auto Attendant, and Chapter 9 Voice ...
Administration Guide
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... of This Guide Troubleshooting information Chapter 18 Third-party messaging system Appendix A ISDN Completion Cause Codes Appendix B Option 184 on a Windows 2000 DHCP server Appendix C 3Com ConneXtions software Appendix D Caller ID behavior Appendix E Telephony and networking terms Glossary References to all topics in this book Index FCC and Industry Canada information...
... of This Guide Troubleshooting information Chapter 18 Third-party messaging system Appendix A ISDN Completion Cause Codes Appendix B Option 184 on a Windows 2000 DHCP server Appendix C 3Com ConneXtions software Appendix D Caller ID behavior Appendix E Telephony and networking terms Glossary References to all topics in this book Index FCC and Industry Canada information...
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Authorized Partner. They help us . Send comments about this guide or any of the 3Com NBX documentation and Help systems to: Voice_TechComm_Comments@3com.com Please include the following information with your authorized 3Com NBX Voice - Your Comments 21 Your Comments Your suggestions are important to us to make the NBX documentation more useful to...
Authorized Partner. They help us . Send comments about this guide or any of the 3Com NBX documentation and Help systems to: Voice_TechComm_Comments@3com.com Please include the following information with your authorized 3Com NBX Voice - Your Comments 21 Your Comments Your suggestions are important to us to make the NBX documentation more useful to...