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Turtle Beach Ear Force X32 Support Question

Turtle Beach Ear Force X32 Support Question

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Question posted by cabl on May 19th, 2014

What Do I Do If My Turtle Beach X32 Keeps On Making A Buzzing Sound In One Ear

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Current Answers

Answer #1: Posted by waelsaidani1 on May 20th, 2014 10:40 AM
This answer was accepted by the poster of the original question.
waelsaidani1

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Hello according to TURTLEBEACH:

It seems that the Microsoft Xbox 360 Play & Charge Kit (controller charger) emits an electromagnetic field that may interfere with your Turtle Beach headset, causing a continuous buzzing sound. Please note that this is not a problem with the Turtle Beach Headset.

Suggestions:
1) Please charge your controller while not using the headset. Then when you want to play with your headset, you can disconnect the Play & Charge Kit and use the controller without it. That way you can keep your controller charged and use your headphones when you need to.

2) You might also consider trying another controller in case it is defective.

Wired:

Q: When the Turtle Beach headset is plugged into a wireless Xbox 360 controller everything works fine, but when plugged into a wired controller it makes an annoying buzzing noise. I prefer wired controllers, so how can I stop the buzzing?

A: Wired controllers are known to cause a buzzing noise like a ground loop. Also, MadCatz controllers are not compatible with Turtle Beach headsets, as these third-party controllers can generate buzzing noises. If this doesn't happen with a wireless controller, it is a grounding problem.

Suggestion 1: Try connecting your Turtle Beach headset (for wired models) or transmitter (for wireless models) to a different power source. Instead of connecting to your Xbox 360 for USB power, connect to a laptop, PC, or a USB power adapter to break the common ground between the controller and transmitter.

Related Turtle Beach Ear Force X32 Manual Pages

User's Guide - Page 2

... (2) AAA Batteries Table of Contents X32 Headset X32 Transmitter Overview Using the Transmitter Pairing the Headset and Transmitter Setup Equalizer and Sound Field Expander Presets Chat Boost™ Technical Specifications Troubleshooting Important Safety Information X32 Wireless Digital RF Transmitter RCA Splitter Cable TURTLEBEACH.COM Turtle Beach Sticker watch X32 training videos at: www...
User's Guide - Page 3

... will be on the right ear cup to access the battery compartment. Turn off the headset by (2) AAA batteries (included) which should start flashing. The headset will turn off after several...can't communicate with the headset, this button to adjust the game sound level. To enter Pairing Mode, press and hold to activate the different EQ presets. You will sound every 6 seconds when battery...
User's Guide - Page 4

... not required. Step 3: Press and hold the headset power button for the transmitter RF signal. If you may hear popping or clicking sounds if the headset loses the RF signal. If this package are ...solid and the headset LED should be on the front panel of range or not paired with the headset. This will be paired with other as described below: R Step 1: Make sure the headset is on ...
User's Guide - Page 5

... require an XBOX 360 Audio Adapter Cable for audio output when used with an HDMI connection (available from your TV to your Turtle Beach headset. (AUDIO IN jacks will not send sound out to your HDMI TV has red/white RCA AUDIO OUT jacks you need AUDIO OUT as shown in the alternate setup...
User's Guide - Page 7

...Sound 3.5mm Cable (included with DSS2) X32 Sound Field with Dolby Digital Surround Sound Processing Digital Optical Cable (included with DSS2) USB Power Cable (included with surround sound. Setup X32 Stereo Sound Field Add a DSS or DSS2 to Upgrade to your X32 headset...a DSS or DSS2 The X32 can be upgraded to hear... a Digital Music Player The X32 features an auxiliary input for ...
User's Guide - Page 9

X32 Headset Technical Specifications · 50mm diameter speakers with neodymium magnets · Game audio frequency response: 20Hz - 20kHz, >120dB SPL @ 1kHz · Condenser microphone frequency response: 50Hz - 15kHz · Game audio Dual Band WiFi Digital 2.4GHz/5.8GHz RF wireless reception · Headphone amplifier: Stereo 27mW/ch, THD
User's Guide - Page 10

...from the following conditions: (1) This device may cause harmful interference to Part 15 of Voyetra Turtle Beach, 150 Clearbrook Road. No. 710 Yihua Building, Futian District, Shenzhen, China 518040 Tel:...Year of the FCC rules. Suite 162, Elmsford, NY 10523 Ear Force X32 Wireless Headset TBS-2265-01 2011 We, Voyetra Turtle Beach, Inc. INFORMATION TO USER This equipment has been tested and ...
User's Guide - Page 11

...IF VTB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Limited Warranty for Turtle Beach Products Voyetra Turtle Beach, Inc. ("VTB") warrants to the original end-user purchaser ("Purchaser") that ... such operating systems. If a defect should occur during this Limited Warranty if the Turtle Beach Product: • is no representation, promise or condition not contained herein will ...
User's Guide - Page 12

... B digital device, pursuant to operate the equipment. Radio Frequency (RF) Exposure Information: Headset: The radiated output power of VTB, Inc. This device has also been evaluated and ... Ce périphérique est homologué pour l'utilisation au Canada. Turtle Beach, the Turtle Beach Logo, Voyetra, Ear Force, Chat Boost, Engineered For Gaming and the Dual Band logo are less than 20cm...
Instruction Manual - Page 2

What's in the Box R X32 Headset TONE Xbox 360 Talkback Cable (2) AAA Batteries X32 Wireless Digital RF Transmitter RCA Splitter Cable TURTLEBEACH.COM Turtle Beach Sticker product support and warranty information: www.TurtleBeach.com/support
Instruction Manual - Page 4

...ear cup to insert the batteries as shown. Rechargeable NiMH batteries may be used. The headset is selected. (see pg. 14) 4 Game Volume: Turn to activate the different Sound...sound every 6 seconds when battery power is turned off. 6 Battery Compartment Cover Slide down the panel on the Talkback Cable here. (see pg 4). Turn off the headset... power off the headset by the volume ...
Instruction Manual - Page 8

... Xbox 360 Slim models require an Xbox 360 Audio Adapter for audio output when used with an HDMI connection (available from your TV to your Turtle Beach transmitter. (AUDIO IN jacks will not send sound out to feed the sound from TurtleBeach.com). Xbox 360 E consoles do not require an Xbox 360 Audio Adapter.
Instruction Manual - Page 15

... or DSS2 The X32 can upgrade your X32 headset with DSS2) Transmitter USB Cable* *Both the X32 transmitter USB cable and the DSS/DSS2 USB power cable must be upgraded to learn how you can be plugged into the USB OUT port on the Xbox 360 console for power. Setup X32 Stereo Sound Field Add a DSS...
Instruction Manual - Page 20

... wall or other large object between the headset and transmitter. • The transmitter is in the section "Pairing the Headset and Transmitter". Over time, your ears adapt to your modem/router to loud ...router can occur if a headset is used at a safe level. Troubleshooting No sound • Check that the headset volume control is turned up the volume to keep the volume at high volumes ...
Instruction Manual - Page 21

... from the following Notified Bodies: Bay Area Compliance Laboratories, Corp (Shenzhen) 6/F, the 3rd Phase of Manufacture: Voyetra Turtle Beach 100 Summit Lake Drive, Suite 100, Valhalla, NY 10595 Ear Force X32 Wireless Headset TBS-2265-01 2011 We, Voyetra Turtle Beach, Inc. No. 710 Yihua Building, Futian District, Shenzhen, China 518040 Tel: +86-755-29451282 Fax: 86-755...
Instruction Manual - Page 22

...If this equipment. 19 FCC Declaration of Conformity Product Name: Model Number(s): FCC Rules: Ear Force X32 TBS-2265-01 FCC CFR Title 47 Part 15 Subpart B: 2009 CLASS B FCC CFR ... the receiver is no guarantee that the changes or modifications not expressly approved by VOYETRA TURTLE BEACH, INC. Operation is subjected to the following measures: 1) Reorient or relocate the receiving...
Instruction Manual - Page 23

...International Distributors. This warranty does not apply to any Product that the retail Turtle Beach hardware product herein ("Product") will be free of defects in performing warranty ... a defect should occur during this period and not a refund. Limited Warranty for Turtle Beach Products Voyetra Turtle Beach, Inc. ("VTB") warrants to the original end-user purchaser ("Purchaser") that has...
Instruction Manual - Page 24

..., modified or altered by other than authorized repair centers. • is not used for Turtle Beach Products THIS LIMITED WARRANTY IS PURCHASER'S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL... THE PRODUCT. You may not apply to the Product, and no liability under this Limited Warranty if the Turtle Beach Product: • is used in accordance with ; • is damaged by Acts of God, ...
Instruction Manual - Page 25

... apply: To make a warranty claim, Purchaser should contact VTB's Australian distributor whose contact details are as follows: Q V SOFTWARE INTERNATIONAL LTD PO Box 6567 Silverwater NSW 2128 Australia Phone: +61 2 9748 2555 E-Mail: [email protected] QV is responsible for any other reasonably foreseeable loss or damage. You are : Voyetra Turtle Beach, Inc...
Instruction Manual - Page 26

... Directive (1999/5/EC) and EMC Directive (1999/5/EC). RF Exposure Warning: Headset: The equipment complies with antenna installation instructions and transmitter operating conditions for an ... • Grantee Code/Reg Number: XGB/GC229855 • Voyetra Turtle Beach, Inc. Turtle Beach, the Turtle Beach Logo, Voyetra, Ear Force, Chat Boost, Engineered For Gaming and the Dual Band logo are...

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