Question posted by tyNcharlie26 on January 10th, 2015
Majesty Z796c Zte. Troubleshooting Problems! Help
When I try to turn my phone on it goes all the way to the lock screen and then right when it gets to it, it immediately turns off. When I charge it, it vibrates then goes to the ZTE screen then the blue tracphone screen, shows a battery charging for 2.5 seconds and restarts that process over and over until I just say "forget it" and unplug it. I even got a new battery, no change. Why is the phone doing this? Is there anything I can do to fix it? Please help me asap!
Current Answers
Answer #1: Posted by TechSupport101 on January 10th, 2015 6:27 AM
TechSupport101
Member since:
May 24th, 2013 Points: 12,171,325
Member since:
May 24th, 2013 Points: 12,171,325
Hi. Start off by cleaning the battery terminals on the phone (and not on the battery it self) and retry. Then proceed to try and hard reset the phone's system as per the walkthrough here as this can also result from a corrupted system.
Answer #2: Posted by SaraST on January 10th, 2015 6:32 AM
SaraST
Member since:
May 16th, 2012 Points: 631,500
Member since:
May 16th, 2012 Points: 631,500
Hi tyNcharlie26! We apologize for this matter. To resolve the issue, please send us an email at [email protected] or you can chat with us live at http://bit.ly/16DrgbW.
Sara
Straight Talk Wireless
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